This company interviews you over the phone and promises to come out and take care of the problem…read more they insist on your credit card number and will bill when service is complete. I waited an entire afternoon for them to show and they never did. Not a call or an email to apologize. Let's see if they still bill me. What a sham. Don't call them. Too many reputable businesses out there.

From the owner: Protect what matters most with Terminix. For more than 95 years, we've protected what's most…read morevaluable to you, with trusted local specialists who go above and beyond to care for you and your home, 365 days a year. So you can relax knowing we'll put your pest worries to rest -- guaranteed.

called to get our radon system maintenance. fan was loud. we were told that they would clean the…read morefan and see if that helped. that they may have to replace fan if necessary. they came to our house. went up in the attic came down with an empty box. they had replaced the fan without asking. $449 not happy with how this went down.

Great job. Friendly service quick to respond and came to house within a week Will definitely use…read moreagain

We had a pest control company for 15 years and we were happy with them, but the service technician…read morestarted doing a very poor job. So we called around to several companies and Pest Pros of Michigan responded to our call that day and gave us a price. The house is a vacation rental so we needed the work done before the renters came. They scheduled Matt to come a few days later. He arrived promptly, listened to our needs and finished his work before the renters arrived. Matt is very nice, dressed well and easy to talk to. Also, before the next treatment, he called ahead so we could notify the renters when he would be there. We are very satisfied with Pest Pros of Michigan.

Consistent tech treating properties with contracts. We have used this service for several years and…read morewe had an exceptionally bad experience in 2025. The technicians that came each time were different and did not know where they were supposed to spray. It was clearly highlighted on our contract but they said they didn't or couldn't see the paperwork. Absolutely unacceptable because that is how the company bases their charges. Be home when treatment is being applied.

I had contacted Critter Control after seeing some damage done in my garage by some type of animal…read more Nick came out and was able to accesses the damage, and to tell me what animal it was, and how it was getting in. It was a free estimate, and you can't beat that. I will definitely be using them in the future (I hope I don't have to tho haha)

I called today with a critter problem and they were able to fit me in. Ryan texted me updates on…read morehis whereabouts, and was to my house within the hour. He was able to locate the problem and swiftly and efficiently took care of it. I was extremely pleased with his kindness and professionalism. ~Brenda

I was having some trouble with earwigs and spiders in my home, and also lots of cobwebs in my…read morebasement. Personally not being a huge fan of insects I decided I would hire a company to come and take care of the problem for me. When I first called the rep on the other line was very helpful and even offered a discount when I was a little sticker shocked by the price so right off the bat I was impressed with their customer service which is why I perused Orkin Pest Control. Setting up the initial visit was simple and I was excited to finally get this bug situation under control. As the day of the initial visit came closer there was no email confirmation or reminder text, leaving me a little unsure if they had still planned on arriving. But the day of the initial visit I had revived texts and phone calls about the estimated time of arrival which was nice. The tech showed up right when he said he would, was very friendly and professional. However he said he was uninformed that cobweb removal was a service I wanted done that day but he was still happy to help. After spraying all the windows and doorways he grabbed his brush for removing cobwebs and headed to my basement where the situation had gotten bad over the last few weeks for no apparent reason. I waited upstairs while he worked and after about 10 minutes he came back up said I was all set and went on his way. I went down to check, with low expectations given he was only down there for 10 minutes and my basement was literally covered with cobwebs from top to bottom, only to find that every cobweb was still in its place. Extremely disappointed I contacted Orkin and let them know of my situation. I spoke with a different rep this time to which she said "The tech who helped you today will reach out, and you can set up a time for him to come back and touch up the areas he missed." 1. That's like slightly awkward to have the guy who I just placed a complaint about call me back and set up a time for him to come back into my home? Lol 2. Never got a call back so after a week I reached out to Orkin and set up another appointment. Spoke with yet a different rep who assured me that the 1st tech would not be the same one to come and touch up what was missed with the initial visit. I asked about cobwebs removal and explained thats the main thing I wanted taken care of and the rep said "They should remove the ones they can see and that they can reach with their brush without having to move your personal items." That being said I made sure everything in my basement was away from the cobwebs I wanted removed. Most of them were in the baseboards of the ceiling or doorways or corners where I didn't have any personal items in the first place (I have an unfinished basement). When the day came for the second visit (at no charge which was nice) I had high hopes that this time the cobwebs would be taken care of. The tech was different from the first, also kind and professional, so I went into this with a little more hope. But to my demise, cobwebs are still in corners, still in doorways, still visible and I'm left disappointed. I plan on canceling my membership with Orkin. I understand they are not a house cleaning service but if cobweb removal is a service they provide and I'm paying for that service, I would expect it to be done right the first time. If I wanted to do it myself for free I would but I would rather pay a professional to come out and do it properly so you can imagine I'm rather disappointed when it takes two men to come out and clean them and still not do it right.

Very poor service mosquito control service. The technician ran through my yard, doing very…read moreinadequate spray coverage for mosquitoes. It was a hassle trying to get them to come back and do a decent job. They haven't been back in over six weeks even though I have a monthly contract. Dont use these people.

Steve always does a great job on my monthly sprays for mosquitoes. This service makes it so I can…read moreenjoy my yard in the summer with out getting eaten alive.

Good people. on time, and said I would get a follow up…read moresecond visit which did not happen. no second visit. they wont take cash, so I gave them a check for $300. two months later, they had not cashed the check, and I had switched banks. then I got a bill for $300 and a bounce check fee. I offered to pay $150 for the one visit, and they said no. they then reported me for non payment. Disappointing!

They were super professional the entire process. I was able to call and have an exterminator over…read morethe same day without it costing a fortune!

This company is owned by the same guy that owns Rogue Inspection Services…read more If this business is anywhere near the other business he owns, I would keep looking Travis Hand, the owner, says one thing, then does what fits his business the best, and leaves me, the customer hanging Try someone else, is my recommendation