I am a Rental Community Manager in Big Flats, NY. I received a phone call from tenants about wild…read moreanimal noises and arrived at their apartment around 11:30pm. Hearing the sounds, and automatically thinking it could be rabid animals, I sent the tenants to a hotel. It was late that night when I contacted Fur and Feathers. I assumed I would be pushed to an answering service. Instead I was sent to a company voice mail. (I do not like the answering services) I started leaving a voice-mail when lo and behold the office of Fur & Feathers was calling me! I explained the situation. The owner thoroughly explained what the company does, how things are handled, and the small (very small) fee to come determine what was wrong at the units. He scheduled to come out at his first availability, which was within 36 hours. He was prompt and professional- a very direct and energetic man. After all the dealings I had with him over the week, I would describe the owner as a reliable, fair, and friendly man who has passion for his career field. He immediately tracked where the animals were gaining entrance. I was impressed. I was also very glad the company has insurance, as he was jumping over lattice-sided outside steps onto a slippery, slightly-sloped, snowy and icy roof!! (Feb 2015) After the roof, he then tackled the determining factors from inside the unit. It turns out there were wild cats that took over the drop ceiling area! He was very knowledgeable and was extremely good at explaining how he determined what type of animal had come into the home. We went to my office on premises and discussed the services and fee. He was patient with my many questions and was thorough with his answers. I was happy to know the animals would be rescued and kept alive, although I was quite upset about the damages the animals caused. I gladly reached for my checkbook and paid a little over half of the bill to assure I could retain his services. Before he left, he was back on the roof setting cages to trap the animals. The company checked the cages daily to be humane, and removed the traps on the weekend because they would not be coming to check them. The company trapped then checked to see if there were more animals by placing a temporary removable cover while they kept the traps in place. After making sure the animals were gone, they covered the entrance point permanently and started the clean-up from inside of the unit. In this case, they removed three huge trash bags of torn-up, urine-covered, and sprayed-upon insulation out of the drop ceiling. When they closed off the entrance point, there was a small section that was missed, but the owner of the company is thorough. On the clean-up day, the owner of F&F found a very small opening and covered it immediately. Nice to know that he double checks everything that he does and was honest and upfront about it. (I wouldn't have known...) I had at first considered hiring a local non-professional to assist me instead of Fur & Feathers. Let's see...Costs: traps and food, daily checking, removing the animals, possible rabies or animal attacks, dependability, God knows what else, clean up and removal of all that nasty insulation, material to cover the entrance point, the ability to locate the entrance point.... Geez, I would have had to pay double what I paid Fur and Feathers to do it on my own with a non-professional. (And, anyway, someone not acquainted with wildlife or dealing with working on a roof could have gotten hurt...) I am so happy I went ahead and hired Fur & Feathers. :-) I made the remainder of the payment on the same day of clean-up. I was pleased to have received electronic invoices/payment receipts. The owner kept in contact with me over the phone as the job happened. Total time: 1 week Tue - I called Thu - They came and set traps Fri - Continued with checking traps then removed traps for the weekend and set up temp barrier Mon - checked barrier and closed up entrance Tue - clean up and removal I even have a warranty on work performed. VERY nice!! Reasonable Price Great communications Direct and friendly mannerisms Dependable It was a worry free process. The company took care of everything! Heaven forbid I need wildlife services in the future, but if I do, I will use this company. I am absolutely 100% pleased with services from Fur & Feathers.

Stay far away from this business! My mother hired Jason…read moreCarter to perform a bat exclusion on her home in May 2024. He came out quickly, quoted $3,000, and she paid $1,500 by Venmo when he provided the estimate and the remaining $1,500 a few weeks later. A major reason she hired him was because he represented that his work included a 3-year warranty. In June 2026, bats returned to the attic while the warranty was still in effect. Since then, we have repeatedly contacted Jason by phone and text requesting warranty service. When he does respond, he schedules an appointment but then doesn't show up. There have been multiple no-call, no-show appointments, followed by various excuses such as having to go to the ER or saying he is only one person. Despite repeated attempts over several weeks, the warranty has not been honored and the bat problem remains unresolved. At this point, we have lost confidence in this company and are seeking other options to resolve the problem. If you're considering hiring this business, our experience has been that the warranty was not honored and communication has been extremely poor. We paid $3,000 for bat exclusion services and expected the promised 3-year warranty to be honored. Unfortunately, that has not been our experience.

Albrightsville Pennsylvania / Towamensing Trails: We received carpenter ant treatment and invoiced…read morefor $371...provided debit card payment for that amount and charged $398.71 ...."late fee"...not mentioned when paying... discovered upon receipt of 'revised' invoice the following day, post authorization of $371and balancing chkg acct!....not only inappropriate but illegal.....BEWARE; WILL NOT BEING USING THEIR SERVICES AGAIN... OBVIOUSLY!!...and what was with the $21 'guarantee'...why is there a charge for a 'guarantee'...and again, omitted item

All my bed bugs are dead! I am no longer being bit-up while I sleep. They did a great job with…read moretheir Green Man Lemon Bomb solution. The technician was very thorough and very knowledgeable. They answered all my questions and helped me understand the process. I chose them because they use all natural products. Should I have any other critter issue, I would not hesitate to contact them again. THANK YOU! THANK YOU!

Spoke to a lady last Friday about tick treatment. She told me they would be out the following day…read morebetween 1-3. They never showed or called. I called them & was told my appt was rescheduled (thanks for letting me know) for Wednesday between 1-3. I called that morning since I had no trust in them. Again, I was told I was rescheduled. Again, no call, no show. Terrible customer service!

I was disappointed by the work they did and would never work with him again. It took a very long…read moretime and I had to stay on top of them constantly to ensure that the work got done the way Nick promised it would be. Ultimately, they did some of the work quoted but many items were unfinished and the work was not professional given the cost of the project. Go with a professional exterminator or pest control service.

BUYER BEWARE::: on 2/16 had them come to my house to get a inspection of my attic. I was told that…read morewe had bats, flying squirrels, and mice and would cost 7200.00 to correct. I was shocked at price so i had two more exterminator companys inspect and give me estimate. Both prices were under 900.00. I was also told that there are and have never been flying squirrels in my county. I was also told my attic had no place for squirrels or bats could enter as it wAS sealed in every corner of attic etc. Both other companys did tell me the problem was only mice and could be easily taken care of. I called bat man and ASKED him to explain his quote. He started stuttering and said he could not remember house. When i reminded him he could not tell me what he would do for the 7200.00 quote. This company and owner is surely a scam artist waiting to rip off the public. STAY AWAY FROM BAT MAN EXTERMINATOR OR PAY 6 TIMES MORE TAHN THE COMPETION.

Tech was great very thorough listened to my concerns! Prompt and very quick to make an appointment!…read moreCalled one day they were there the next!

cancelled renewal in august 2025 over the phone, by email and mail. they keep sending invoices and…read moresent me to collections for over $1000. they now agreed to settle for over $500. they been to house 1 time for treatment. not a honest business

And overall great experience that started from the beginning. Rick the salesperson was very…read moreknowledgeable, and helpful, and he laid out all we needed to know to make an informed decision. Joe, the technician, was fantastic. The morning started off rough when he struck a Yellowjackets nest while trenching around the house. He got stung twice, took it in stride, eradicated the nest and continued on. Joe took his time, was very detail oriented, and made sure that all of the hotspots in trouble areas were addressed. Joe also made sure I knew what was going on at all times, it was really great experience. I would have Rick and Joe back in a heartbeat, and I highly recommend their work.

Service between scheduled triennial visits is awful. Two springs in a row I had ant issues and was…read moretold they would be out - in ten to fourteen days. Unacceptable. Now I have a carpenter ant issue. I was told they would schedule someone - three weeks out. I guess it's too bad if the damage being done continues unabated. Avoid them like the plague.

Got back to me quickly. Set a time came out for under ground bees. Did a great job sprayed around…read morethe outside of the house also. Good pricing too. So happy to have my yard back.

Responded immediately and stopped the same day to assess the issue and identify the problem area.read more