UPDATE: Eight Black Airport Shuttle is out of business. After posting my original review, I came across this news story at kdvr.com: https://kdvr.com/news/problem-solvers/shady-as-hell-customers-demand-refunds-after-eight-black-airport-shuttle-closes-down/amp/ Original review: Worse than useless. I was flying into DIA and attempted to reserve a ride online. Regardless of which destination I selected (various area hotels, hub, etc.), the system responded with "unavailable." Calling to speak to a human was equally frustrating, because no humans answer the phones. My call went to voicemail. After leaving a message, no one called me back. Hitchhiking would have been more effective. (NOTE: Do not hitchhike; this is very dangerous). Seriously, my experience leaves me wondering if this company is actually still in operation. If it is, then Eight Black is in serious need of some customer service training. Note to competitors: HUGE opportunity here. Jump on it! read more

My mom had an early morning ride to the airport a few days ago on a very cold (0 degrees and snowy) day. Her ride was originally scheduled for 6:30am pick up. She got delayed several times, pushed to 6:50am despite the poor weather conditions. She figured she might be the last pick up; they were supposed to arrive to the airport by 8am. Instead, she got driven all over creation, down 2-lane rural farm roads to pick up just one person in Erie, then dumped off at a transfer to a completely packed shuttle from Boulder. They didn't arrive to the airport until 8:20am. You can read in my reviews and check ins that Eight Black has been consistently declining, pretty rapidly over the past year especially. Their relatively new habit of carting Longmont passengers around for excessive amounts of time to pick people up all over creation has got to stop. Just freakin' take us to the airport in a smaller vehicle and have someone else take the Boulder/Erie folks to the airport. Or make those rural folks park in a P&R or hub like RTD passengers do, like we have the option to do in Longmont (used to be standard for this company). There are so many better options than what this business is doing now. Longmont passengers are absolutely getting the loooooooooong end of the stick (and that ain't the good end) from Eight Black these days. If we can no longer rely on Eight Black to get us TO the airport on time, I won't be sending anyone in their direction at all. I have vouchers to use up but once those are gone, my time with Eight Black is almost guaranteed to be over unless/until I read reviews about major changes. read more

They are out of business. I used this airport shuttle for several years without issue. Recently they closed their business without notice to reserved riders and newspaper articles shed sad reports of shady business practice. I feel bad for the employees that were affected by the abrupt closing of this business. read more

I reserved a shuttle to DIA that was to pick us up at 9:35 AM. As promised, it was confirmed the night before for 9:35 AM. But at 9 the morning of our trip, I got a text that it would arrive at 9:12 - a full 23 minutes before the confirmed time. We could not be ready that much before we had planned and the driver left. Not only would 8 Black not refund our money, they would not even give us credit. We lost our money totally and had to scramble for a different way to get to the airport. This was not right, after they had confirmed the 9:25 time just the night before. read more

Unreliable Worst shuttle service ever This is the second time that they have left me stranded. read more

No Stars for this company!!!!! They closed their doors June 13, 2025 without any notice and has left us hanging with unusable vouchers that we all purchased ahead of time. SHAME ON THEM!!!!!!! read more

Eight Black Airport Shuttle is a wonderful and outstanding Colorado company that I recommend and urge everyone who requires transportation to use. Simon is the hands-on, extremely friendly and active owner who listens to each and every guest's needs to ensure the most professional and pleasant experience possible. I look forward to continuing using Eight Black in the future. read more

Cheaper and faster to use Uber. Faster and only slightly more expensive to use a taxi. Not worth the risk of being stuck on a bus for an hour while they drop off every other passenger. Never booking again. read more

Arrived early, great driver - he was friendly and helpful. He handled the unexpected traffic due to construction very well and we arrived on time. I was impressed. read more

I really appreciate the customer service from Eight Black. They are very responsive and helpful. My son uses EightBlack for airport pick-up and drop-off from Denver International to Boulder. Cheaper than Uber or Lift and nicer than the Bus. read more

After using them at least half a dozen times, I wanted to pass along to others you can't go wrong choosing these guys. They are always in easy contact if you need to make changes because of flight issues. Reliable, on time, and safe even in bad weather or the occasional (ugh) 3am pickup. All the drivers I've had were so kind and helpful. Use Black Eight you'll be glad you did. read more

This worked very well for transporting our CU Boulder student from her campus dorm to the airport after move-out in spring of 2021. I appreciate the reliable service and ease of scheduling. read more