Kayne performed the semi-annual check of my HVAC system. He changed my filters, checked the…read morecarbon monoxide monitor as well. All of that and he was polite and unobtrusive. My kind of service person. I appreciate True Blue.

Have lived in my house for three years now and when I purchased it in 2020, the two year old Trane…read moreHVAC had True Blues sticker on it. They have been doing the maintenance agreement on it for the last three years. My unit started acting up on July 13, 2023 so so called them out. They said the TXV valve needed to be replaced and charged me $581 in labor to change out a valve that took 2 hrs at the most to change. A few hours went by and I noticed the unit was still not cooling properly so the mechanic came back out and discovered that he didn't put enough coolant in the first time. He added more coolant and then the unit seem to work OK for the next few days, but went right back to struggling to keep the house at 72° and would not drop below 75. Had them back out the third time and this time they blamed it on too much Freon. After adjusting the coolant level later, that day, I noticed that it still was not cooling down to 72°. True Blue refused to come back out and told me to get a second opinion. I would never ever use these guys again. This unit is only 4 1/2 years old and prior to them coming out on July 13 it it always operated efficiently and would shut off quickly for the last three years. Not even sure the TXV valve was bad in the 1st place. I will also tell you that they did a horrible job of coming out to service the unit twice a year because two of their techs tried to get away without taking off the top of the unit and clean the fins from the inside out on the exterior unit. They regularly turn over there techs and the general manager is very rude and just looks for any reason to blame the homeowner instead of standing behind the unit's warranty and taking ownership of the situation. Very unprofessional company. Even their phone personnel are rude and short with you. do yourself a favor and skip over True Blue's phone number. One of the most unprofessional companies I've ever dealt with.

Doing without A/C with temps in the 90's is never pleasant. After another contractor left us…read morewaiting for him for 5 days, to even come out to diagnose problem, then waited another day for him to tell us he couldn't find part (even though we spent less than an hour & located it online). We were told to find an authorized manufacturer's HVAC contractor, so that's how we found Graves A/C Service. Fortunately they were here within 2 hours of first calling them! He installed part within an hour and it's been working great! We are so grateful that Mr. Graves was able to take care of our A/C so quickly. He seems like a hard working, friendly & knowledgeable technician. We'll be using him again!

I wouldn't give a star if I didn't have to. the most foul mouth people I have ever encountered…read more already 3 sheets to the wind by 11 a.m. when I didn't go with their service they started calling me names and sending threatening messages with my address included.

Very personable and helpful on the phone. Heater went out over night and called at 8 am when…read moreopened. They had someone out by 11 same day at no extra charge. The technician (Golden) was pleasant and seemed knowledgeable. He wore a mask whole time. Heat was working when he left but he said he really didn't find anything that was conclusively making it not work so he tightened connections. He discovered another issue that needed attention and got me scheduled for them to come back early next week. The next week comes and the day they are to come the heater goes out again during the night. I phone that morning again and the person is again pleasant and easy to deal with. He says they will have that added to ticket. He calls back and says he can actually get someone out sooner if I would like. New tech (Mark) was wonderful. He wore a mask while here. Very personable and knowledgeable. He apologized that wouldn't be able to get all the work done today as one of the machines had broke and the company was waiting on replacement. He answered questions that husband had that I couldn't answer from first visit. He said he found problem but was lucky it acted up while here. He serviced machine under CSA and said the other work would be rescheduled when the machine they were waiting on arrived. This company goes all out to ensure you are happy and satisfied. Work is first class as are the employees.

They we're absolutely unprofessional, rude, and did nothing to help. They didn't even know what the…read moreissue was and were completely dismissive. The contractor sent out also lied about discussing the case with our home warranty because he said he couldn't do anything, charged the home warranty, and left. We will never recommend or use this company.

I had another company out 5 times to fix my air conditioner. It took this company 1 time and they…read moreknew immediately what the issue was. It's fixed and I have had no issues.

Guy was fantastic! I've rarely met a kinder technician in any service industry. He was thorough and…read moredetailed explaining the issue with our shower not having hot water, and efficient in rectifying the issue. Communication was great as well from our first call to the resolution.

Really quick, didn't pad the work done, gave me a quick estimate and fixed it in no time.read more

A great company! Brian sent his crew out within an hour of calling and repaired our AC on our…read moreproduction truck. His crew was very professional and took the time to give us ways to keep our unit running better. Brian called after his crew left to make sure we were satisfied with the service! We are extremely satisfied! His prices were extremely reasonable. Give Brian a call!

I've used Brian's for years for repairs on an old York HVAC so I called &/or filled out his on-line…read moreform 3 times to get a quote on a brand new HVAC - no response. The 4th time one of his assistants (Mike?) called back & gave me an estimate over the phone w/o even seeing what needed to be done. The over-the-phone estimate was $1,000-1,500 OVER HIS COMPETITORS for the same equipment. He was RUDE, UNCOOPERATIVE, WITH NO SENSE OF LOYALTY to long time customers. Glad I found out their true nature before making a long term commitment on a new system.

We discovered our AC unit was not working about 6pm tonight…read more Had no idea where to start looking for service at suppertime. We found Reliable Air on Google as we searched for afterhours service realizing there would be an upcharge. At 6:30pm, I placed a call to Reliable and left a message for Michael. He returned our call at 6:34. He was at our door by 7pm and I was writing him a very reasonable check at 7:18pm. We are cooling down at the time of this writing which is 7:27!!! Oh, he did not charge us an afterhours upcharge either! Thank you Michael Plummer! Kim and Bob

Highly recommend this company! It's winter time in the furnace stopped working. Michael was able…read moreto come out same day and inspect and find the problem. He also made sure the system is running properly checking the gas flow electrical systems etc. friendly, professional and good rates.

I'm so grateful to Porter Heat & Air! My central heat unit wouldn't ignite, I called Wednesday and…read morethey were out Friday. They got it running in less than 30 minutes and only charged the service fee. They'll be my go-to from now on.

We have used Porter for years and would not think of switching to anyone else. They always show up…read morewhen scheduled and offer the best value for the service. This past November they installed a new hvac system with duct work, everything has been perfect! We have already noticed major saving in our utility bills. They are a local family owned business and have always treated us like old friends. Highly recommend!