This company deserves a special rating of ZERO STARS. This job was so horribly botched that you could not make this up!!! I paid Richard Tattershall's company, Comfort Class (known in many forms as Comfort Class, C&C Air Services, C&C Chimney, etc.) $20,845 to replace 3 aging HVAC units in my home. I signed a contract stating that the installation would take 4 days, and I (like any reasonable person) signed that contract under the assumption that the units would be properly installed. Oh boy was I wrong! Long story short, not only did the installation take significantly longer than contracted (to the tune of 11 days, not 4) people have been in my home *30 times* (yes we are counting) since the "completion" of this installation. 21 (also counting) of them were unit failures, the latest being June 22-28 - yes, during the hottest part of the summer so far, Richard and his company allowed our A/C to be inoperable for 6 days. Read on to find out about the part where I had to go through a ton of hoops to find and then file a claim against this company's insurance. This company completely failed me as a customer, left me with water damage to my home and personal property, and ALL THREE *NEW* furnaces they installed failed multiple times within the first month of their operation and continued to fail as far as 9 months afterward, so far. As of this writing the most recent failure was less than two weeks ago. How exactly did this company fail us? Let's make an incomplete list: - Installation went so poorly that before it was even finished, an employee quit the company and came to my home with CO detectors warning me not to use the furnaces due to the risk of CO poisoning - Did not convert the units from gas to propane until 1 1/2 weeks after the install and after all 3 units had been running - Failed twice to seal a hole in the house left by a pipe C&C removed, leading to thousands of dollars in water damage the company attempted to ghost us over instead of making an insurance claim - 7+ failures within 1 1/2 months, ~21 total failures out as far as 9 months - After one failure, Dale & Lee's service came and inspected the units and gave me a pink slip (see the pink photo) warning me against running the units until they were inspected/repaired - the second HVAC professional to warn me of CO poisoning if I use these units! - Totally botched install: a double "P" trap, pipes left unglued, zip-tied drain lines, improper wiring, an unlevel unit held up by straps and PVC pipe (that one had about a 25% airflow restriction initially) - Install began on Nov. 11th, we paid for the "completed" job on Nov. 22, last furnace failure was 1 week before we turned them off for the spring - We had to have a lawyer send them a demand letter to get one of our failed units fixed after the company ghosted us in the middle of the winter right after they found out how much the water damage would cost to rectify Through this terrible process, this company has established a pattern of incompetence from the bottom all the way to the top, and a complete abdication of responsibility when faced with the expense of their mistakes. Richard promised refunds multiple times, which I never received. They promised a resolution to my property damage, which I never received either. To finally be compensated for the property damage, I had to contact the Oklahoma Construction Industries board, obtain a copy of this company's Certificate of Insurance, and call them and submit a claim myself. For anyone wondering, the insurance company accepted and paid the claim. The icing on this cake is the most recent failure we experienced. When our units failed on June 22nd, C&C sent ASAP Heating and Air to fix it. The ASAP rep took one look at our failed unit and told us he would not touch it. After taking pictures and talking to his superiors, he notified us that his company would not be willing to take on the liability of the poorly-installed unit, saying that it needed to be completely reinstalled (see the ASAP invoice photo). Richard lied to make the sale, saying the units they were installing in our home were the "same exact ones" they trained on. In reality, he sold us units his company had never installed, and we didn't find that out until after the install began. They made us pay for their training, left us with damage to our home and our personal property, and refused to answer our calls when one of our units failed yet again. TL;DR: We paid for a proper 4-day install of brand new units. We got an 11-day install, 21 unit failures in the 9 months since, an insurance payout we initiated ourselves for water damage, and proof that our units still are not properly installed. Oh, and accusations of wrongdoing on our part. This has by far been the worst experience I have had with any company, ever, and it just keeps getting worse! I would not recommend them, even to someone I dislike. You've been warned! read more

Comfort Class - A pink slip from Dale & Lee's Service, Inc. telling me not to operate any of my furnaces until they have been inspected/repaired. - Heating & Air Conditioning/HVAC Near Me - Skiatook, Oklahoma

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After my negative post over the weekend, I received a call from the owner today. We discussed my issues and he was very apologetic and refunded my money. If i have future issues with my gas fireplace, I will definitely give them a call. This is a small locally owned business. I'm convinced they really want to provide good service to their customers but at times thing drop through the cracks as they get busy. I wish I had tried harder to connect with the owner before making my post. read more

I contacted C&C to request a safety check on the chimney in my recently purchased home. I was scheduled quickly. I was also informed at that time of the cost of the service. Kody contacted me the morning of the appointment to let me know his ETA. He arrived at the expected time. He politely introduced himself, donned shoe covers and entered my home. He was congenial and got to work quickly. He kept me informed of his process and progress. He inspected all aspects of the chimney, firebox, hearth, etc. After he completed his work, he took the time to sit with me at my table and discuss his findings and what my options were. He was very clear and emailed me PDFs of his findings and estimates of my options for safely using my fireplace before he left. I paid the agreed fee. I did not feel any pressure to make an immediate decision about further services. I was very happy with the work and look forward to having C&C work on my fireplace and to having them clean my dryer vent and duct work. I highly recommend C&C! read more

I recently bought a house in Bartlesville. I called them about sweeping the chimney and cleaning the intake of my HVAC and also cleaning the dryer vent and capping an old dryer vent. They came out pronto. First visit was Austin and Tate. They were both professional and knowledgeable. We worked out what services were needed and made contract. The next week Austin, Devin, and Chad came out and cleaned the whole HVAC system, expanded the intake to match the new system and make changing filters easy, sealed my chimney and took care of those dryer vents. Later they will be installing a new gas insert into my fireplace. Can't brag on these guys enough! read more

I. Called to have my chimney inspected and cleaned the man who inspected it saw that there was a problem told me that I could not use it at all fire danger. But he then went a head and cleaned it and changed me for it knowing it could not be used really. I would not use this company I feel that they took advantage of me!! read more

While trying to sell a house, and needing some chimney/fireplace work done, I came across C&C. From the beginning to the end, C&C was top notch and professional. The two techs arrived early and completed their work quickly and efficiently. They showed me all the inspection pictures and carefully explained what had been done, what needed to still be done, and what they considered optional in that list. Not a bit of pressure to do more than I asked for, and that's a rare thing nowadays. From the techs to the office staff, you couldn't ask for a more professional and courteous crew. We even had a little misunderstanding about one thing (totally my fault as it turns out), and Suzanna was profession and patient with me while I came to my senses. The follow up to make sure everything was done to my satisfaction was also much appreciated. I will not hesitate to use C&C at my new house anytime I have a need. read more

Richard and his crew over at C and C Chimney in Skiatook are AWESOME! I sent them over to help my mother out at the lake. They were on time and courteous. Got to work on the issue, and discussed work that was completed with my mom. I would highly recomend this company give them a call on your chimney and your heating and air needs. They are a great bunch of people. Call (918) 396-8296 ask for Richard he runs the place! read more

We contacted C&C this morning and they sent a technician the same day. Richard, the technician, was polite and competent. He explained the options for servicing our heat pump and completed the repairs efficiently. Our air conditioning is working great now. We were also given information about regular maintenance of our heat pump system. I recommend C&C for any HVAC needs. read more

We contacted C and C Chimney to buy/install a wood stove with a rear flue and to have two separate chimneys cleaned. They were quick to respond and had us scheduled about a month out. Long story short the tech (Cody) got here and was very impolite. He acted like he would rather be someplace else on a Sat. He was annoyed that we needed a rear flue stove and Cody said "In 5 years he had never had a request for a rear flue stove." We did not say anything. He never cleaned or mentioned our woodstove chimney. We were clear when we called the woodstove was our focus. So he said "He would have to research the woodstove with a rear flue." He left a message a couple days later that he could not find anything. SO VERY DISAPPOINTED IN THIS COMPANY CANDC CHIMNEY. They wasted a month of our time. They focused on our fireplace chimney only. Never intended to sale us a rear flue stove. The next day I was able to find a company in Tulsa that has been in business 38 years and had rear flue wood stoves. I would not say I could recommend C and C chimney to be knowledgeable and/or prepared. read more

VERY friendly and trustworthy. I can't say I know anything about chimneys, and so when I bought a house, it got checked in the inspection. There was some work to be done and C&C were great. My mom was at the house while the work was done and she said Tate was super courteous. I haven't had the chance to use it, yet, obvs, but feel confident everything will be fine when the time comes. read more

Kody showed up ready to work and was very considerate of my property. Placed his matt down before coming in, wore covers on his shoes, and after completing his work, he cleaned up. He completely inspected my chimney from top to bottom and then cleaned it all up so we are ready for this winter. Price quoted was the price charged, no surprises. He gave me recommendations of needed work to be completed in the near future and provided a quote for those recommendations so we can plan ahead and be prepared. Amber and Suzanne in the office were great to work with for scheduling and confirming appointments. Will definitely use again! read more

Richard is the chimney Guy. he fixed our gas logs when other service companies just made it out like i was making things up. It was not vented properly and something with "make up air" , while i don't completely understand all of this I know after Richard was done the odor was a lot better and my CO detector stopped going off every time i lite the logs. read more