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    Ekolu Eyelash

    5.0 (2 reviews)
    Closed Closed

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    3 years ago

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    3 years ago

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    The Lash Lounge

    The Lash Lounge

    4.0
    (67 reviews)
    3.0 km
    $$

    I was referred to lash lounge by my best friend. She had work done there recently and I was…read moreabsolutely in love with it. I will say that I don't have experience with lashes or anything that they service here. This is my first time and I am very picky where I go, but since my best friends lashes look so amazing. I thought I'd try. This place was relatively close to me so I thought I'd stop by in person to check out there business. Service was great and booking was fairly easy. They do require a $25 deposit so I booked my appointment. I did change my appointment a couple times just because I was a little hesitant and didn't feel ready. Sometime later, I decided to move forward since I was going on a trip and really wanted lashes. so I was booked for beginning of January. Day of my appt I was greeted by front desk, and then my lash technician took me to the back. She sat me on the bed and she began to wash the lashes as she started applying the glue in the lashes, I realize that there was an extreme heat sensation and extreme pain sensation. I tried my very best not to complain or say anything, but it got to the point where it was bothersome. I mentioned to the technician that I felt an extreme burning sensation inside my eyeball so she immediately stopped and said let me change the glue as soon as she stopped a few moments later, the burning went away, but I was still very concerned because it hurt like hell. When the glue was changed, all went well. She finished my lash extension. I paid and I was on my way. The next day I left out of town and just short of a week I realized that on one of the lashes there was for lack of better words "crust" on the eyelid . I've never had anything like this before and just thought it was dryness so I applied extra lotion throughout the day. It became uncomfortable as days progressed and became worse a week later. I came back and I stopped into lash lounge and advised them and they even saw themselves. They asked if I had washed it. I said yes they said if I had bought their products, I said no I was never Advised to buy their product for washing eyelashes. They said because of the "fires the debris could've gone into my eye" which didn't makes sense to me because I wasn't in town. They did advise that they can remove them however I don't see how this would've resolved anything. I didn't ask, but if they would've removed them, would they have refunded me? I don't think so, so I was just curious as to what that would've been done at the time. I did not have time to get them removed so I said no, but I did ask if they can let a supervisor know, and they agreed that they would let the owner know which a month now later I have not heard back. I'm not saying that this will happen to everyone, but this did happen to me which is very unfortunate because a month and a half later the side that "didn't get infected/crust/"debris" is still intact with lashes and the on the other the lashes fell out including my own, so I'm a bit disappointed.

    Today I removed my lashes with lash remover and my real lashes are ruined. I have bald spots in my…read morelashes. I don't think they hire lash techs that know and understand what they're doing..

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    Ekolu Eyelash - eyelashservice - Updated June 2026

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