good - lee was responsive and competitive with his yelp estimate. isaiah was helpful onsite and…read moreanswered all of my questions. cracked phone screen was repaired within 1 hour. bad - store is empty upon arrival and customers have to wait in silence for a few minutes until an associate finally appears. ugly - cybersecurity risk...not fond of giving up my passcode but understand the need for testing and warranty. so far so good. would return or recommend.

The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was…read moreacceptable

I was given an xbox xmas 2024. X series 1 TB as a gift. I never opened it because i work a lot. So…read morelast month when i finally unboxed it, it wouldn't boot up. I contacted Xbox Support and they did what they could across the phone and then told me to go to the Midlothian location to get it flashed. When arriving there they took my unit in back for 3min then came back out and said it needs a SSD card. I then took it somewhere else and they flashed it and had it ready in 1hr. This place is "Hot Garbage". Stay away. Appointment ID: 22161354

Came here to get my MacBook screen fixed. Devon the tech working that day was able to find the part…read morefor my repair the same day and get it ordered. Two days later and they called to say it was ready to go! There was a large scratch across the top of my computer as well and when I picked it up it was magically gone! Devon let me know that the parts they use include the screen with a new top part as well, so bonus! Looks good as new!

This guy in the nail shop is full of it! I communicated with him all day about the condition of my…read morephone on Facebook. I then Communicated by cell as well. Specifically said I didn't want to drive all the way up here for no reason and gave all detail. When I got here he then said I wasn't clear and he didn't follow through with our deal. I then proceeded to show him the msgs (being that he couldn't find them) and even after I showed him he said I was wrong and then Asked me to come back. Hell no. I am furious and will never be back to this bootleg phone repair/buy/nail shop/whatever. He is lucky I have to give 1 star! And to add to that the phone turned on when I left and plugged it in!

No appointment, needed my IPhone screen fixed ASAP. Walked in to see a price and he said it would…read morebe done in 20 mins and is $60 cheaper then the other local repair shop. Would recommend, quick easy and cheaper.

This is from January 2024:…read more On their website tailoreddata.com, they mention free quotes, while recognizing their 30+ years in business and positive reviews. I took in my hard drive and explained my issue to David and how disappointed that the place I took it to originally, weren't able to recover my data. He said it would take 3-5 business days. Feeling that there was a chance in fixing my computer, I asked if I could pay now (which was $150) and left. David calls shortly after to ask questions regarding the hard drive. I'm put on hold so he could talk to the tech guy (whom I never saw, but assumed he was in back). David then told me it couldn't be fixed based on their diagnosis. I come back thinking I'd be refunded, since I paid to what I thought was towards the repair. When confronted, David apologized and shrugged it off, admitting he forgot to mention it. I would've asked to speak to someone else, but a customer was there and I don't like causing scenes. Not only did I pay $150 for a quote advertised as free, they took all of 20 minutes to diagnose something I already knew that it wasn't likely to be fixed. I decided to send an e-mail questioning this.. The following are selected parts of the replies by Kevin the owner: Our website: www.tailoreddata.com does not say anything about free quotes. Even on computer repair jobs, we don't do free quotes. We haven't done them in over 20 years. We should have given you a reference to a couple of companies that can recover your data as you are correct, all data can be recovered unless it has been physically modified. Escalating the complaint is your choice. Nothing to do with being mad or angry. People can have disagreements without anger. I feel that you are nitpicking on this "quote" thing. We quote the obvious fix. If you brought in a phone with a broken screen, we quote you the cost of replacing the screen. If you bring in a laptop with a virus, we quote the cost of removing the virus. We don't do the job and then issue a quote. If you were told the amount for the job, that is a quote. _____________________________________ I've never had any major computer issues that I couldn't fix until now. I didn't know how serious data recovery could be at times. I came in for a second opinion, because of your years in business and positive reviews. All I asked was if my hard drive could be recovered. Instead, I feel taken advantage of paying $150 for what I thought would be toward the repair. I never asked them to fix it. My point is the website says free quotes. If they no longer do them, why is it still on the website? It bothers me that a 30 year old business that admitted their mistake, would risk a negative review, instead of attempting to resolve the issue.

Been a while since I had brought a computer into Tailored Data Solutions. Couldn't even open the…read morelaptop anymore because the hinges were all busted up. Excellent service. They said that the studs that the hinges screw into were broken. It was fixed for $185. Awesome job.

Took it to I-TEC to replace a watch battery. Other places couldn't get the back off. He got the…read moreback off, replaced the battery, set the time and even adjusted the wristband so it would fit me better for a reasonable price.

No star ! Horrible, took a gold pendant to repair and guy broke it and refuse to refund me the…read moremoney which I had prepaid for repair , which I should've never prepaid. Beware ! They are not experienced in repairs.

I had a warranty issue with my 2017 macbook pro. I was not looking forward to having to take it to…read morethe Apple Store in Short Pump - where I would likely have to drop it off and pick it up another day. I googled around and found iCommand, an authorized Apple Repair Shop in Shockoe Bottom. Since they are authorized, they can honor an Apple warranty. They were able to tell me that they had the part in stock and could take care of it in 1-2 hours after dropping it off. I headed to the store in Shockoe Bottom on Cary Street, dropped it off, and by the time I had eaten lunch and paid a quick visit to the Valentine First Freedom Museum across the street, it was done. Cost $0. Of course, not every repair is under warranty, but I will be going to this shop for all my apple repairs. They are quick, efficient, and very professional.

If you're reading this: SHOP LOCAL! This store PROVES HANDS DOWN why you should!…read more First of all, the shop attendant, John, is the only person who has offered a real solution to an Apple-product-related conundrum I've been struggling with for almost 4 years, but I'll get to that in a moment. While having an appointment is a good customer courtesy I encourage, I was still given prompt attention despite my walk-in status. It got randomly busy for a brief period of time (maybe 5 minutes), so I had a front row seat to witness John's phenomenal multi-tasking abilities. Knowing I was without an appointment, I was willing to wait and told him such, but John kept checking in with me and other customers in between scheduled pickup/dropoff customers to check on our progress, make sure we were "doing okay," and weren't feeling neglected or ignored. One of the drop-off customers was in need of a repair that was outside of their warranty, not surprising considering the cost of multi-level warranties nowadays. [And this is the part that really stands out] Rather than quoting repair prices hoping for a sale (as any sort of local repair shop would be expected to do), John made a customer-focused consumer-savvy suggestion: "I would check with your provider first and see if they can offer you a free repair" to which the customer gratefully agreed. John's customer-first approach was further evident when he worked with a different customer's schedule to ensure timely pickup of repaired merchandise, he is committed to helping his customers well beyond what traditional "genius bar" apple stores have demonstrated. John further proved his commitment was DEFINITIVELY superior to what apple service reps have offered me when we got around to my technical problem. He was patient and attentive, listening to the details of my situation and the repetitive loop the apple service people have got me stuck in. He devised multiple attempts that even the Apple company didn't try because, unlike them, he listened carefully to my story and planned possible solutions accordingly. Eventually, after some of the easier, faster attempts were fruitless (pun intended?), did John give up? NO! He just got MORE creative and MORE resourceful with his ideas. John's proposed final solution was the most convenient, simplest, most cost-effective solution that combined information, logistics, and services from multiple companies (this iCommand store, apple, and AT&T) and I came away from that experience with a modestly priced (affordable!!) new-to-me device that was a much more cost-effective solution than either of the other two companies ever offered (as in: the others would NEVER offer something like that). John even took the time to show me how to set it up even though we both knew my learning session was keeping him after closing time. It bears repeating: SHOP LOCAL! While both Apple and AT&T build hoops for customers to jump through and traps for customers to fall into, iCommand builds a pedestal on which every customer is welcome to stand. Apple and AT&T make you feel like a wallet with a barcode, but iCommand and its staff make you feel like a human being. Apple and AT&T want your money, iCommand wants your satisfaction. Thank you, John, for taking the time to solve my problem and for making me and other customers feel supported by your team and your talent.