I visited thier AAA office in La Quinta, and had the best customer service ever. The member who…read moreassisted me is Reshelle, who was excellent. "Kudos to her, she's 5 star.

I am extremely disappointed with my experience involving AAA insurance and the La Quinta office…read more I paid my automobile insurance in person and my understanding was that I was paying my insurance premium in full. I did not knowingly sign up to finance my insurance premiums or agree to finance charges. Years later, after requesting my insurance records, I received transaction ledgers containing finance charges and installment-type entries that do not match how I remember paying my insurance. I have repeatedly requested the underlying payment history and documentation showing exactly how my payments were made and what authorization AAA relies upon to claim that I agreed to premium financing. This is particularly concerning to me because I specifically remember going into AAA offices and paying my insurance in full. If AAA claims that I elected to finance my premiums, I believe they should be able to produce the agreement or authorization showing that I actually chose that payment arrangement. Instead of receiving a clear explanation and complete documentation resolving these discrepancies, I have spent a tremendous amount of time trying to reconstruct my own payment history. I am not claiming that every employee at this branch was responsible for what happened. My review concerns my experience with the insurance policies and payments associated with AAA, including payments I made through the La Quinta office. Customers should keep their receipts and copies of every insurance payment they make. Based on my experience, I wish I had kept every single receipt from every year.

Jennifer was very helpful setting up our honeymoon trip to the Riviera Maya Mexico. We got a deal…read moreat the Vidanta Grand Luxxe Hotel. It was a beautiful property with beach and jungle. The staff was amazing and helped us with everything we needed. We booked our flights with Expedia and definitely will use another company next time. Overall, our trip was perfect and we are planning to go again soon.

We booked our honeymoon, a cruise through Annette back in March 2017. She was very good and always…read morereturned emails and calls even the day we departed and missed our flight due to bad traffic getting to LAX she returned our call and made suggestions. I'm trying to reach out to them again to book another trip, but can't get an email returned, I hope they are still around and the Palm Desert location is still in business.

Wonderful trip planned by Donna. From the transportation pickups to the rooms selected for the…read morecruise and hotel stays, our travels went so smoothly. We had a great time, I never could have handled so many moving parts on my own.

Donna was fabulous! Set up our hotel at the beginning and end of our tour, both perfect locations…read morein London and Paris. Close to great restaurants and unique shops. Transportation to the airport was above and beyond. Cannot recommend enough. You will not be disappointed.

Excellent travel agent . Mark is so detail oriented . Best decision I made regarding my travel plansread more

Mark Wolfe was amazing to work with. I normally book my own…read morevacations but due to the different countries, hotels and flights decided to go with a travel agent. Mark was recommended to me and I am so glad he was. We are going to three different countries, have four different flights and four different hotels and he made it so easy. Told him what we wanted and he did it perfectly. I would highly recommend giving Mark a call and booking through him. I will never book my own vacation again. Thanks Mark!

Rita at Pro Travel did a great job. We had a last minute rush to book in time to use expiring…read morecoupons and Rita got us a great cabin, got an immediate response, and also got the cruise line manager to postpone the final payment due date for 6 months. I've been helped by Rita at Pro Travel on at least two other trips. Rita is the best.

Long story short...my partner and I are out $718.48 plus $400.00 for a motel room because of an…read moreover site on our travel agents part by not "catching" the fact that we didn't have a long enough layover on an international flight to get through customs. We were told that 1/2 of the air fare would be refunded through vouchers. While trying to apply vouchers today to a trip I was told by the agent they weren't responsible , I'd have to contact the second party company they go through, whom then told me I'd have to contact the airlines whom then after three phone calls and hours on the phone, told me they weren't responsible. My first and last experience with a travel agency. I contacted a travel professional to make sure there were no glitches. No...never again.

This is hands-down the worst service I've ever received anywhere. I was obligated to use them for…read morea program I'm participating in this summer. I was given contact info for Donna, an agent, and told her preferred method of contact was email. I had to email her three times before she ever responded, and when she did, it was a one-word answer. Rather than work with me, Donna sent me mysterious emails with flight information, without telling me what the next steps were. She then booked my flight in response to a question, without my approval. This was truly horrendous service - stay away!

I have used this company several times in the past and the staff were very helpful and pleasant to…read morework with. My mother referred me to them and she has used them for many years and enjoyed receiving excellent packages from them for her various travels.

Once again Pat did an outstanding job on our recent Trip/Cruise. His recommendations on Hotels,…read moretours and car service were right on. He is a pleasure to work with, he puts his clients at ease on possible "trip problems ". We would recommend him highly.