We had a nice stay unable to find beach towels and over crowded to use the hot tub but other than that people super nice staff friendly helpful bellhops read more

We came back and found out that the service has done down. El Moro and its sister Castilla now cater pretty much to the locals and Spanish speaking customers. People can purchase day pass or non-meal tickets. Consequently, there are more and more local customers. Worse yet, if you're in a millionaire member club, you have a different area to check in/out. All others (Platinum plus, Platinum...) are treated the same as non-member. You're just a commoner who has to check in/out like everybody else. No special treatment anywhere which makes one wonders about the value of being a member. The workers seemed overworked and were not smiley. Many of them don't speak English. On the other hand, if you go to the smaller El Cid Marina resort, things are much better. Maybe because it's father or El Cid does sell day pass there, we did not run into the same situation. Foods and service are much better. It's small, quiet and could be boring for some of you. However, there is a free shuttle to go to the other El Cid resorts. We probably will stay there and take the shuttle to the El cid club to play tennis and pickle ball. Won't go back to El Moro. read more

I'll give you just the specifics since there are so many well written and perfect reviews. 1. No mattress pad, just a sheet. Stains on duvet cover. 2. Old pillows 3. Only one dinner restaurant you can go to without reservations and it doesn't always serve Mexican food. I'm not in Mexico for American buffet! 3. Every time we pass the woman who wants us to have the presentation she yells as us "change your mind yet" knowing full well we have $4,500,000 Wyndham points! 5. Very hard to get service at the beach palapas and the adult pool. If you do flag him down he acts like we are bothering him. Yes we tip! 6.absolutely no amenities in the kitchen!!! No paper towels, coffee, filters, dish shop, dish towels. Broken cabinets and sticky. There is a broken trash can for your use! 7. Never been to a resort where the floors always had sand on them. House keeping not so good here. 8. Beach chairs needed to be tossed out 3-5 years ago. A lot of them no longer have movement and are worn. No comfort and you are only allowed 1 towel per person. 9. In room furniture is old, worn and not very clean. 10. We have a perfect beach view on the 24th floor, yet the windows are full of children's handprints. 11. Now let's talk about the noise! I do not understand the bands, yes plural playing directly in front of the hotel, some just 2 feet apart from each other, playing and singing completely different songs. This goes on from around noon to around 10 o'clock at night . We had four playing directly in front of our hotel last night and yes, we could hear them up on the 24th floor. I would call them high school mariachi bands, but some of the men are much older than high school age. The noise is crazy when you're sitting in the palapa's on the beach, they come over and are within 2 feet of you acting like this kind of noise is reasonable. Maybe I could appreciate one for 5 min but not four, for hours! Seriously, no exaggeration! 12. Pool water way too cold for any kind of swimming. The adult pool is covered most of the day because of the tower so it gets very little direct sun. 13. The vendors come into the blocked off beach area in front of the hotel. They are more relentless then other time share we have stayed at in Mexico. Standing right over you with their goods in your face. Even when you have said no thank you politely several times. Would I stay here agin? Nope read more

Let me tell you o one individual that made our stay fantastic. At La Concha restaurant a man named Daniel catered to our every need but more than that he did with grace, with humour and with laughter. Spoiled my wife every day, now it may be pat of the job, but he made it as if we were the only people in a packed restaurant. How do I know it was he who made our day? He took a day off and it was just a let down for us. He was vibrant and truly a great guy to meet. THANKS DANIEL! This was an easy rating of five star read more

Iconic Golden Zone hotel- Great for families, not for Couples This is one of the original hotels along the north end of the Golden Zone. For many who have visited Mazátlan over the decades, El Cid El Moro used to be the end of town, to the north. Now, there are many hotels, and development stretching all the way past Cerritos beach to Emerald Bay. For families with younger children, El Cid Moro is good. There's a feel of an old school Mexican vacation spot- loud music (ABBA, one day) and lots of activities by the pool. There is a lunch/snack bar menu for the kids, and a bar with fast-moving servers, ready to bring whatever you need. The beach is also good, and right outside the pool area. Kids can enjoy a huge selection of food at the breakfast buffet and there are options for dinner all around. Tip: you can ask for things that aren't in the buffet line, like cinnamon rolls, pan dulce, croissants, etc. For adults on a getaway, El Cid Moro is not optimal, and with all the choices in town, should be avoided. That said, El Cid Moro is somewhat dated, and in need of freshening up in the area of linens and pillows. The bedding did not smell fresh, crisp and clean, but rather smelled mildly stale with a light funk of frequent human use. The room decor, and amenities are not at the level one might be expecting if renting a one or more bedroom unit (no washer/dryer) and especially if one is used to a time share unit (that always have washers and dryers), which is how many come to stay at this hotel. The windows and elevators could also use a great deal more attention and cleaning (especially with our current COVID predicament). From different footprints on the walls of the elevator, they were not being wiped and sanitized daily. As an example of another hotel of a similar era, Hotel Playa Mazátlan is an example of a hotel that is conscientious of its age, is even older than El Cid. The maintenance of the hotel is a huge priority, with paint, landscape, palapas, beach chairs, walkways and planters looking as if they were just built-rather than like they were built 60 years back. Back at El Cid, there was a ton of noise, and not the kind of thumping night-club beats Mazátlan is so famous for (although there's a good amount of action at the two night clubs next door). Pipes in the walls rattled and clunked in the night, and throughout the night. There were always a few kids screaming and running in the hallways, punctuated by pounding on their friend's or family's doors at all hours. For adults, as well, the WiFi is very costly ($45/week/device) and is very, very S-L-O-W! Good luck posting much onto social media, much less looking up places to go eat or find activities online. Definitely not a place for influencers (who honestly wouldn't be staying here anyway). One can get that money back by attending a presentation on how their time share program operates, if you have time to kill. If doing the all-inclusive, it is not really designed to handle dinner. There are many great places to eat outside the hotel at night, so options are endless. Just be beware of that in the pricing. Also, the all-inclusive armbands are the cheapy ones and can catch and damage nicer clothing, dresses, swimsuits, etc. These days, many all-inclusive resorts have stylish woven bracelets with a charm, and have moved away from the plastic, jail-style armbands altogether. If traveling outside the super hot and humid months, be aware the pool is not heated. Kids love to play in cold water all the time. For adults during the summer months, the cold water temperatures may be a welcome relief to even the ocean, which can sometimes even be too warm to cool you off. We were here in December, though, so we didn't do much pool time, even with 78-80 degree sunshine. If you are traveling and are looking for a nicer place with a lot to offer, go over to the El Cid Marina hotel. This place is so much nicer, it is really shocking. Great pools, great views, and the rooms are totally different! Open-concept, modern, fresh paint, super clean and full of gorgeous West Coast light. We would return to the El Cid Marina on a future trip (even with the sluggish WiFi), but would leave El Moro to the families and kids who enjoy it so much more. read more

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The specialty restaurant at El Cid Moro Beach was mediocre. The all inclusive meals were terrible. Customer service is excellent and everything was clean. Most personnel spoke english and were very polite. read more

My wife and I stayed at El Cid El Moro the week of February 11th. During check in, I was told I had to pay a $100 resort fee. They had a hard time telling me what this was for, but that I had to pay it. Friends who we came with us were told it was optional so they were able to decline it. Had a very nice room on the northwest side of the tower, but the nightclub across the street was so loud (and I mean really loud) from 10 PM until 4 AM every night that earplugs and a pillow over our heads did not allow us to sleep. It took 4 sleepless nights to get them to give us a room on the quiet side of the tower. The new room was very quiet. The orchestras on the beach were also so loud that daytime naps are not possible. They play their music from about 10 AM to late afternoon. The food served in the elite program restaurant has really gone downhill. All meals are buffets with some ordering off menus still available. The less costly all-inclusive restaurant has the same meal buffets with the same food. The specialty restaurants food is ok, but nothing special. The main Elite restaurant was closed 2 of the 7 nights for outside weddings, but no refund for our extra $90 daily Elite fees. Mexican restaurant was closed one night also. One positive is the staff were very good with all services, hard workers and genuinely wanted us to have a great time. Don't stay here. Terrible experience, we won't be back. read more

I stayed at the El Cid El Moro for my sister's wedding in late Sept 2018. It was a great time to go because prices were low and the area wasn't as crowded as it would be during peak tourist season. The hotel itself was really impressive-I didn't know what to expect but the room was beautiful and the amenities were great. Our room was large, bright, and had great touches like a kitchen, sofa with chaise (also a sofa bed which we didn't use), great pillows, comfy bed, a balcony, and a large tub. We used the room safe for our passports as well. The shower was heavenly! We stayed 4 nights and did the European Plan (room only) for 3 days and bought the all inclusive ($70 pp) for one day. The all inclusive was nice but we probably just ended up breaking even and if you don't drink (my partner does not), it's not totally worth it for the food/snacks. It's definitely convenient not having to carry around cash or a credit card but value wise, it's not that much of a savings from purchasing food a la carte. Pool area is wonderful and we lounged by the pool for an entire morning and enjoyed the pool snacks and cold drinks. Food at La Concha was excellent but we were disappointed with the food at the other buffets on site and at nearby Castilla. We made a dinner reservation for the Italian restaurant on the night of our all inclusive and it wasn't great-food just so-so and not much better than the buffet. Wifi is extra which is a huge annoyance in this day and age. Also, when you do purchase it it's only for *one* device. Given the caliber of place this is, wifi should be included in the room or available for multiple devices. Service throughout our stay was great-all the staff were very helpful and kind. The beach area in front of the hotel isn't too wide (typical in the hotel zone) but they keep it maintained. Would recommend staying here! read more

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We stayed for one week at El Moro. 5 adults (my wife, me and our 3 kids over 18). Mostly positive experience. We had a two room lock off. Basically one room with two full beds and two bathrooms and a small kitchen as well as the adjoining two bed one bathroom suite. It was huge. I wouldn't say it was five star amenities though, but it was clean and nice enough. No coffee. We bought some from the front desk. We also bought jugs of water from the store that's below the property. Adult pool was great. Not crowded. Secluded from the rest of the property. Just off the beach. Kids pool is huge and loud. There seemed to be quite a few activities, but we spent no time there. Not our scene anymore. Beach has nice sand and we had fun battling the waves. El CID is a timeshare company with 3 or 4 resorts in Mazatlan, a few in Cancun, and another on or two in Cozumel, I believe. So, when you check in, you get the normal offer to sit through a "low pressure" presentation for the chance to get free and discounted offers. We own a timeshare through Wyndham, but agreed to the presentation (which is at the Marina property - 10 minute free shuttle to it). They offered a free City Tour for 2 (could purchase additional at discount), a boat trip to Deer Island, and the ability to upgrade to all-inclusive meals/drinks ($46/ea per day). There might have been more stuff, but that's what we wanted to do. The City Tour was not great. Not much to see or local history of much note was covered. We started with a stop at a local jeweler who sold Silver. We were there about 20 minutes. Then a ride along the coast to a cliff diver (he collected tips afterwards). Then we went to the Plaza Machado that is surrounded by some homes and some shops. Then to the Catholic Church (our guide had us enter in the middle of a mass that was going on at 1pm on a Tuesday - I skipped it - felt rude to enter). Then we went to a market close by to shop for 20 minutes. I wouldn't necessarily recommend this, but it's a chance to get to a part of Mazatlan you may not venture to yourself. Deer Island was fun. 9:30am-2:30pm. It's about 30 minutes from the Marina property by boat. They have snorkel gear available, some kayaks and a Banana Boat. They also bring in a boxed lunch and have drinks included. I'd recommend this. All-inclusive was a good value for us because there weren't many affordable options near the El Moro within walking distance, and the food/drinks onsite were a little pricey. I felt good got progressively worse through the day when eating at the buffets. Breakfast is better than Lunch which is better than Dinner. However, you can make reservations at some of the restaurants and order A la carte, and the food is good. Both La Concha and another restaurant at El Moro had really good food/service. Mixed drinks are pretty watered down, I'd say, but they tasted good. Probably better off that way. The "low pressure" El CID presentation was pretty terrible. They said it would be 90 minutes (including the very average breakfast buffet for the five of us). We were there for 150 minutes and it didn't feel like it was getting close to wrapping up. At one point she asked me what I thought. I said it sounds great, but not for us. Somehow this offended our presenter. She said she hadn't even told us the price. I said, ok. What's the price? She wouldn't give it to me. Just kept asking why I had said no. Hadn't she been nice and accommodating? She wouldn't let it go. I asked her to please get back to the presentation and finish. She kept asking what I felt was wrong with the presentation. I had to tell her to get her boss because she wouldn't stop. He came over and asked what was wrong. I said, "nothing. We are not interested, and she won't proceed." Then he asked why we came if we weren't interested. I said, they offered us discounts of we agreed. Isn't that how they get everyone to come? Anyway, this 3 hours was the only real negative of our whole experience. I feel like Mazatlan is going to explode in the next 10 years. There was a lot of construction around the property and more room for growth (resorts/restaurants). The weather was perfect (humid though) and the oceanfront access is pretty unbeatable. read more

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I'm so surprised this place doesn't have better reviews. My family and I just got back from our vacation here and we loved it! We had the all inclusive package. They were very upfront about everything - the all inclusive restaurants needed reservations made the day before for dinner but that's no big deal. The breakfast buffet was always good and our waiter, Martin, was awesome and so accommodating everyday! I wish more waiters in California were like him! Every waiter we had at the pool/beach were very friendly/always smiling and happy to help (especially TOMAS and IGNACIO! Thank you! You guys were the best!) Carlos was a younger waiter at the dinner buffet and he did a great job as well. The staff members are really what made the whole experience for us so awesome. We had one of the beach view suites and it was beautiful! The resort is right on the water. The only complaint we had was that WiFi was $55 for the week (for one device). Kind of ridiculous that it's not included for all inclusive members... it could be discounted at least. Otherwise, this place was great and we can't wait to come back! read more

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Stayed at El Moro for the start of carnival. Our experience at the property was good. The rooms were clean and everything worked inside the room. The staff throughout the property were really nice and attentive but that's expected since they want you to leave good tips$. The all inclusive option is good if traveling with kids and you plan on spending the majority of the time on site. Our group was adults only so I would recommend you pass on the all inclusive option except for the convenience of getting food on the property. I think we would have broken even on the cost in the end. The booze is domestic keg beer and liquor. Canned beer is an extra cost. Breakfast and lunch were good but nothing to brag about. The waiting staff at the restaurant was awesome so leave good tips for good service. I would definitely return to this property in the future. It is centrally located and access to taxis or pulmonias is easy. A pulmonia ride of the malecon is a must. You can cruise the malecon, knock back beers and listen to music. One word of advice, ask your waiters for local places to eat. Long story short, taxi and pulmonia drivers get $ from restauraunts owners to take you to places on the malecon which aren't always the best places. I prefer to eat where locals eat. Hope this review helps. read more

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Horrible experience. Staff friendly. Management tone deaf. Would not return. Very disappointed

Staff was amazing... our hotel stay not soo much... Beds mattress were the worst. The night club across the street was felt in our 12 floor room EVERY night 10 pm to 5 am... No rest at ALL!!! read more

Five stars for our favorite servers!! TOMAS!! Our favorite beach waiter... This man is the best you have! He always smiles, he thinks ahead, and he makes our stay so enjoyable. We visit yearly, and every year we look forward to Tomas, and his excellent service. You have a few guys out there who could learn a thing or two from Tomas!! MARTIN!! Our favorite La Concha waiter!! This man makes us feel like part of his family!! No joke, even when our week was over, he made it seem like he would really miss us. Martin appears to love his job at El Cid, and he makes everyone around him smile too! Thank you El Cid for retaining our favorite wait staff at the hotel!! These two guys deserve a raise and a promotion! read more

This was my second trip and will definitely be my LAST! I went the first time alone and enjoyed it enough to buy their trial timeshare. I will regret this until the day I die! (LOL) I requested the van from the airport, knowing that they use that "free" ride to try to rope you into a timeshare appointment. But it is easy. I stood there scrolling through my emails after a very long day of traveling. They finally put us in a taxi and as we were loading they found our name. It was a preview of coming attractions! You have to make reservations at the restaurants by 8:00 am the day BEFORE. If you don't jump on it the better restaurants (?) are full and you have to go to the buffet. Beware. We found that several times they didn't have us on the list. I came feeling a little ill and was napping during the day. They harassed me every day, including letting themselves into my room without knocking and threatened to charge me "rack rate" if I didn't attend another timeshare presentation. I had paid $2,800 for this room for one week, by the way. It was NOT free. I ultimately did attend and was interested at that time in possibly purchasing more - I must have had a bout of temporary insanity. But I wanted to think about it so they kept upping the ante as if I was negotiating. I kept saying "no" but they ultimately upgraded us to a two bedroom, gave us free wi-fi for three devices for two weeks and upgraded our all-inclusive to the elite. I gave them a $2,000 deposit which they did return, after numerous texts, a month after I left. None of us drink alcohol to speak of. We might have had ten drinks among us for two weeks. Wi-fi is $50 per device per week. The upgraded bands are not worth it. All inclusive is convenient but actually very expensive. The WORST for us was the banda music. These musicians are on the beach from 1 to 6 or 7 every day. Sometimes as many as five bands. We were on the 27th floor which was AMAZING. The views are so wonderful and the rooms themselves are very nice. However, it was as if these bands were standing in the bedroom playing. The way the music comes from the beach it magnifies and is just cacophony for hours and hours a day. We were there to work AND play and it was just horrific. The service all around is excellent. The pools are great. It is true that the members only adult pool is very cold almost all year. Sometimes the main pool is so crazy with kids it is tough to be there. And they do not enforce their rule about holding lounge chairs. Many times we were there for hours and never saw the people who were holding chairs with their towels, etc. I am spoiled as Seattle has such great food. They try very hard but after two weeks of eating on the property, it is really painful to try to find a meal that is edible, frankly. The breakfast buffet has great selections but the restaurants are just ok at best. The lunches at the pool are actually the best with a lot of shrimp options. The buffet (aka the Trough as a couple we met named it) is really awful. The entertainment is cheesy by American standards but fun to see once or twice. But the music is really, really loud. You can take the shuttle to their other properties and that is fun. We had dinner at the marina one night with some really great entertainment. There is live music at many meals and all of that is quite good. All in all a very mixed bag. Happy people with good service and points for trying hard. The timeshare stuff is truly a nightmare. The front desk people appear to not be well trained. The left-hand does not know what the right-hand is doing. We worked hard to stay positive. Many older couples we met just love the property AND the food, but many of those I noticed come from the center of the US where they don't get good seafood so I get that it is good relative to their experience. So, for some, it is a great experience. read more

the food was terrible, and the service is just as bad. The all-inclusive was an absolute waste of money. if you like food poisoning then get the all-inclusive. They try to make it extremely difficult to use the all-inclusive part and you end up eating out. i would defiantly not recommend this place. they charge you extra for everything and roll their eyes in the process. read more

I love this city but probably wouldn't have stayed here had I not stupidly gotten sucked in to to trial timeshare. It's so not worth the money. The all inclusive aspect ties you in to the resort which is somewhat outdated and can definitely use some sprucing up. The housekeeping staff is wonderful but the servers always seem to get a little awkward that a woman is traveling solo. The servers around the pool area can be a hit or miss with some forgetting that you exist. They could use some more pool activities, you can only sit around for so long. If you come, don't do the all inclusive, there are too many nice places to eat within walking distance that are worth exploring, unless you're a die hard drinker, then by all means. read more

El Cid El Moro Beach Hotel - Nothing beats a snooze on the beach - Resorts Near Me - Mazatlán, SIN

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It's too bad this place doesn't have more reviews. From the few reviews, I was actually pretty nervous staying here. But actually, this place is not that bad at all. We had a really good time. We reserved an ocean front room. We ended up with a room on the 21st floor and our view was AMAZING. Big windows that you can open and let the room get filled with ocean breeze and smells, was just heaven. Definitely an awesome first impression. We had a one bedroom room. The unit was clean and had a nice smooth contemporary feel. A cute little kitchen. Equipped with refrigerator, toaster, microwave....ok so yeah, an actual kitchen. lol. A nice living room, kitchen table, and TVs in both rooms. Nice. The room service was on point! Friendly. Fast. And the in service food was pretty damn good. Smoking hot and flavorful. Sometimes, the resorts room service food is so so....not this place. They definitely take pride in good service. The concierge and sales associates are pretty helpful. Not as pushy as they can be. The lady that was set to work directly with us, was straight up. We arrived as Wyndham customers. They give you a free "appreciation" breakfast...where they basically try to buy your Wyndham timeshare and sell you theirs. Beneficial to some. We ended up getting free massages, free rounds of golf, and a free ride back to the airport. Although the sale was close, it wasn't really going to work for us..and the 90 minutes we spent, got us our complimentary stuff. Valuable to us. The breakfast is not mandatory if you are not interested. Beach front access is always nice at a resort. Unfortunately, they do have a SLEW of peddlers waiting for you once you walk down to the beach. You would think the resort would do a better job of Controlling that. But, I guess as long as you don't mind saying "no" it's not a huge deal. These peddlers aren't too pushy. But still. Would be nice if El Cid managed that better. They have 3 large pools here. Two of them have music. And one is in the back, more quiet away from kids. Also, it doesn't get much sun. And the pools aren't heated. GEEZUS. At least the one in the back. I would think El CID could afford to heat the damn pool. Seriously, no one would get in the pool...it was that damn cold. They did have a jacuzzi there. But really??! This resort does not manage towels very well on chairs. I don't know about you, but when we travel, we don't make it a priority to wake up at 6am to mark Our chairs by the pool. And then go back to bed, and show up for the pool around 1pm. Unfortunately, if you are not one of those jackasses, there is NOWHERE to sit. It is quite frustrating. So yeah, I take away a star for that fact, there should be a 30 min limit. If a towel is alone for more than 30 mins, it gets removed. Common courtesy. So yeah, good luck on that. This place doesn't have a gym. :( the spa is interesting. Will leave it at that. However, if you enjoy golfing...the golf course is not bad. Views are nice. they offer caddy's. these guys are so helpful. Older men. Offer advice on clubs to use, and also have a keen eye for finding your balls. Lol. Definitely helpful for us. And if you do get a caddy, don't be a cheap f*ck. These guys walk around all damn day. Offer them rides to the next holes, and tip more than $5. Wow. $20 minimum....be considerate. Smh. I think I have covered most of it. Clean environment. Safe environment. Friendly environment. Pretty affordable. Good food. Beach access. Beach front rooms. Excellent service. This place definitely made our trip to Matzalan enjoyable. read more

El Cid El Moro leaves a lot to be desired. It was my first time to Mexico but definitely not my first time at an "All inclusive". I put All inclusive in "" because it is far from All inclusive. We were on property 5 nights and had green wristbands which is about the middle of the hierarchy for the band scheme. The Good - The breakfast buffet was great! Everyone in our party of 6 was pleased with the options and freshness of the food. Cinnamon rolls and the Green juice were a definite hit! The location and views are breathtaking. The service from the wait staff, bell hops, bartenders were all fantastic. Every server we had whether it was around the pool, at breakfast or at the bar they were all helpful and very pleasant. The food that can be ordered around the pool was all tasty! Shrimp ceviche, garlic shirmp, guac and salsa, hamburgers, etc.. It was all fresh and well seasoned! Again, the service from the waitstaff around the pool was spot on! The Bad - I was not in charge of booking this trip so that is my only disclaimer. Our room was on the 1st floor....not your typical first floor we were pretty much in the basement. Yes, we had a view of the pool but it was above our heads as our room was below ground. Our reservation was for 6 adults. They assured us that 6 adults could fit just fine in a 1 bedroom suite with a joining kitchen. Wrong. 2 queen beds and 2 couches that did NOT pull out. After 12+ hrs. of travel this is the last thing you want to fool with. After several phone calls and a trip to the front desk we received 2 roll away beds. Oh joy! 5 nights on that cost me a trip to the chiro! Because we were in the "basement" of the hotel there was a strange backdoor that lead out to some alleyway that was not locked and there was no way for us to lock it....yes, that is correct...whoever was in the alleyway had access to our unsecure room. Again, after several phone calls and a trip to the front desk they came and used a separate key to lock the deadbolt. But we still didn't not leave anything valuable in that room. The front desk said b/c of the way we booked they were not able to move our room and the only thing available was for "Elite" members. And this is where we began to figure everything out. Our hallway in the basement was never cleaned. There were dirty dishes in the hallway for days upon days. There is a spill that was on the stairs that I'm pretty sure is still there. The Elite- Yes....if you don't have Elite status at El Cid...don't waste your time. Elite gets you free WiFi, top shelve liquor and beer, first dibs on reservations, and I'm pretty sure that Elite doesn't get housed in the basement with a view of the tree roots. If you are traveling on a budget with kids this might be a good destination for you. If you are looking for an upscale all inclusive this is NOT the place for you. If you are a foodie this is NOT the place for you. For foodies go to Los Arcos restaurant which is literally across the street. Talk to the locals on the beach and get set up on a trip to Venados Island you will NOT be disappointed! Mazatlán itself was worth the trip! I'll 100% come back to the town, but I will find different accommodations. read more

I was so unimpressed with this hotel. The facility itself is beautiful, but the staff is not trained well, in my opinion. The people working at the front desk had no idea what time the concierge started, the person at the bar had no idea where to get coffee, you have to go to another facility (the marina) for the time share presentation, and if there is a problem you have to go back there to fix it because everything is done by hand on paper instead of with a modern computer system. The levels of the all-inclusive packages were not explained well, and when we decided to upgrade because we were tired of drinking shitty wine and beer, all of the benefits were not explained. We didn't find out about the private bar until the last day, and only then from another guest. Our experience with the processes and the lack of knowledge of the staff about areas other than their particular job made our vacation stressful instead of relaxing. When I discussed our issues with the manager, he didn't seem overly concerned, but did pay for our dinner that night after we agreed to upgrade our all inclusive plan. Overall, the food was decent, but not phenomenal. I am pretty convinced that the drinks are watered down. If I were to stay here again, which I won't, I would skip the all inclusive package and grab some breakfast and lunch items for the kitchen and make those meals ourself and then wander around the strip for dinner. We found some fun little bars and great food within walking distance, which we discovered because we were so fed up with the hotel. There were, however, some exceptions. We had a few waiters that were excellent, both at the restaurant and at the pool. If you're used to going to Cancun where the resort staff all speak English, you'll want to learn a little Spanish before you go, because much of the staff speaks limited English. I would definitely visit Mazatlan again, but I will never stay in an El Cid Resort again. read more

The pools, service, and employees were amazing. My family and I had a very nice time at the resort. They did good with the COVID safety measures. The food was decent if you didn't feel like going out. We had a beautiful oceanfront view. The only reason I do not give them 5 stars is because the furniture in the room is old and over used. TVs are small and the WIFI is expensive since they charge per devise instead of per night. The face towels looked old. The room was clean which is what is important to me. Overall we were satisfied With our stay. read more

My son was kicked out of the only jacuzzi on premises, simply for being 11 yrs old. He wasn't bothering anybody, and I was sitting right next to him. I was told children at El Cid, any El Cid, don't get the privilege of being in a jacuzzi. To that I say "no ban, no wall, sanctuary for all". No, we are not going to buy from you. We will be out of here soon as possible, and will be staying in a more kid friendly hotel next school break. read more

Some staff was nice, some judge us due to are tattoos . I'm from studio city,North Hollywood we call Tatto Art.They need AC in all the Lobby's. Food was ok. Smoking should not be allowed in all rooms. They should have smokers separate from non smokers.they should have Jacuzzis for guess not only timeshare people. Over all Mazatlan is very beautiful. read more

Paying an extra $55 for WiFi which covers only one device is a real annoyance; the bands playing outside after dark are worse. The horns blaring and the drums' rat-a-tat-tat seemed to be just outside our closed bedroom windows. They played for a couple hours. We could even hear the singers and we were way up on the 18th floor. The suites are very, very nice. The view from our room was wonderful. El Cid Moro Beach Hotel has a lot to offer its guests, but the WiFi deal and the unnerving band noise are a problem. read more

I was very disappointed because this resort doesn't offer free wifi to their guest, even coffee shops and fast food restaurants offer free wifi. I thought it would be included in the all inclusive packages. I had to call and request trash cans for the room. There was a refrigerator and not even ONE drink was in there, a welcome drink for the all inclusive paying guest would be a great gesture; it's the little things that matter. On our first night there it took them long to bring our food and the restaurant wasn't busy. We waited over 10 mins to get some bread. The food was ok, but doesn't make up for the time it took to get it to us. After checking out, the employee cut off our bracelet and we thought we would be able to have a meal before our shuttle picked us up to take us to the airport, so we went shopping. He gave me a check-out slip, so we figured this would give us access to the amenities of the hotel including the restaurant. Boy, were we wrong!! When we returned from shopping we had about an hour to spare, so rather than risking missing the airport shuttle we asked if we could still grab something to eat, since we had paid for all inclusive and at other resorts I've been able to use the amenities just not able to enter the room. We were surprised and shocked the employee said we would have to pay for the meal. We couldn't believe this. We had just spent 4 nights and paid for 3 all inclusive packages. I couldn't believe they would ask me to pay for a meal after staying there 4 nights. We ended up catching a pulmonia to grab some tacos and had our airport shuttle driver been on time, we would have missed our shuttle. I will not return to this resort and I will not recommend it to anyone. The all inclusive package is a waste of money. read more

The resort is clean and some of the staff was nice. Some were just oblivious to reality. The 1 br suite was big. But quite dated. I had an amazing view from the 25th floor. The food at the restaurants was disappointing. I don't drink so the "all-inclusive" was only useful for breakfast. read more

So this is supposed to be a week of relaxation and fun, but from day one it has been an experience of boredom and seemingly racist treatment. We get to the resort and it's around 1130, check in is at 4 so there is nothing to do but drink or eat. We go to the restaurant la concho and seeing the casual/formal frescoed, ask if it's ok to come in as we are because our luggage is with the bell hop and we are waiting on our room. The lady says yes and as we are going In a man come and says my brother cant come in because he is sleeveless, so my brother puts his hoodie on in 80 something degree weather for them not to sit us inside, but outside where we encountered a caucasian male sitting sleeveless enjoying his meal, strike one. My sister does back in to leave and what does see she , another man in the restaurant sitting sleeveless eating, so my sister commented. So a man comes outside and says he is sorry if we misunderstood what happened, it a dress code because men tend to be hairy, so no apology just a sorry for US misunderstanding what wasn't a misunderstanding, strike 2. We have no issue with dress code or resort rules, this isn't our first resort rodeo, but it should be uniform for ALL guest! Third strike, they have what is called the quiet pool area which is basically a no kid zone, supposedly. We are in the jacuzzi, when we get there loaded with teenagers panting each other, and then they leave. As we sit the adult crowd grows bigger and we are ALL talking and laughing when security comes and approaches. Keep in mind we are african Americans, we were in Comapany of 4 Hispanics, 4 caucasians, and one other black woman, security comes directly to our friend. He kneels down and says something the rest of us couldn't hear and proceeded to kneel down and look at her as if he was waiting for her to leave. We asked what happened and she said he said they had two complaints about noise. So apparently adults in the adult area cant talk, laugh and enjoy each others company in big group of strangers getting to know each other on vacation. But the craziest thing is why would u just approach and whisper to her? Wouldn't u address the whole group? Oh by the way she was sitting on a center divider of the jacuzzi and pool so he passed everyone else and walk to the center pool area to approach just her. If u like to do things in the evening besides only karaoke at the one bar open around 7pm, 8ish out of 3 connecting resorts dont stay here. If I want to have fun without other vacationers complaining that your having too much fun dont go here! The staff is 50/50, some great and some ignoring u as they walk by and cater to Hispanic or caucasian guest even though they saw u there waiting first, smh. 1 star because I cant choose zero and 50 percent of good service. read more

Hotel is beautiful, but STAY AWAY if you are on a ship cruise looking for a day pass. If you like overpriced velveta cheese nachos, this is the place. If you like watered down margaritas, come here. Otherwise , save your money. read more

I've stayed here three times and have always had a great time, with very clean rooms, good food, and very friendly staff. Lots of activities by the pool to keep you entertained! read more

We have been all over the world and the service here keeps us coming back!!!! We enjoy the beaches, the amenities, but world class service is amazing!!!! You feel like family and the team enjoys making you feel that way!!!! Thanks for another great visit read more

IF YOU ARE THINKING OF BUYING READ THIS FIRST. I have been an owner for over 20 years. We were the 7th people to buy into the MILLIONAIRES CLUB. We did it (and may I say at great expense) because we were promised that we could get most anything we want whenever we wanted. I must say for the first ten years we did, but since then it has deteriorated at a steady pace every year. We have traveled and returned on Tuesday and Thursdays for 20 years, now they say we can only get reservations on Saturdays. I fight and get my way, but not without a painful and exhausting fight. People who just buy time thru a travel agent get the same benefits we do. By the way we pay $240 per month for maintenance. We do not own for a lifetime, only 20 years. We have bought additional points because they offer extras that end up to be not the truth. An example: We bought an additional 60000 points so we could become a member of the Leisure Club. We were told that we would get one point for our two points. Not even close. we can get one point for our 5 points but we have to book the week we are investing in the club in March Or Xmas or it jumps to 1 point for our 8 points. And when you go back to complain it is to bad so sad sucker. If I had to do it over I would bay from a US company. read more

ok now i am unhappy, sorry about NO CAPS. do not buy into the timeshare. it is so difficult to schedule something elsewhere. my husband booked us a place in palm sprins using his credit card, the confirmation came stating the card was mine. he assumed that it would get denied so he booked another week. i would not of but he does not listen to me. we called el cid vip,, joke. they gave me back the points but are keeping the $199.00 wtf right. one day later and no wiggle room. trying to find a week in a decent place is impossible. we have ongoing searches and nothing. i pay 1,800.00 a year and the only deal is staying at their resorts and you will be put in an outdated room unless you nag then. ive been doing this for 20 years. i love half the people because they are like family and the pool is great during the slower cooler months. they treat me with respect as i do to them but do not buy unless you like to argue. now on the flip side, if you can pick up something online for cheap, go for it. it has really gone down hill and customer service is worse. read more