Arnulfo C. Had great customer service and was very efficient!! He made the service very smooth and easy I didn't have to worry about anything! 10/10 recommend this location for service read more

Teddy was great ! He got me a good deal on my new car. He really listened to our budget and what we wanted. Definitely go inn and ask for Teddy. The finance team was great as well. read more

El Monte Honda - Service - My new mom cat - Auto Repair Near Me - El Monte, California

Short Version: Avoid this Honda location for service. Will try to upsell you and then if you don't give in, they refuse any service. Service advisor is named Arnulfo Cruz. Very rude and unprofessional. Needs to be retrained. Long Version: Went to Honda El Monte early this morning around 6:40 AM for a routine oil change. Was helped by someone named Arnulfo Cruz, who initially said it would be fine. Later, Arnulfo told us that the brake fluid on a 6k mile car also needed to be changed and quoted $260 for it. We declined the brake service and said we only wanted the oil change and standard maintenance. Instead of respecting that, Arnulfo REFUSED to service the car AT ALL and told us to come back next Monday. We were essentially denied basic service because we didn't agree to an upsell. So one minute we're able to get our car serviced and the next minute, because we did not agree to the upsell, we can't be seen? Make it make sense Arnulfo. What made it worse is that we actually *bought* this car from Honda El Monte, so we expected better treatment and service. It's frustrating to feel like you're being pressured into unnecessary services just to get basic maintenance done. We ended up going to Honda Pasadena the same day, and they had no problem servicing the car right away. So not only did Arnulfo refuse service--he gave misleading advice that seems designed to pressure people into unnecessary work. This experience was shady, frustrating, and incredibly disappointing. If you're going to trust someone with your car, your time, and your money, it shouldn't be someone like Arnulfo Cruz who appears to prioritize upsells over honest customer service. Really disappointing experience at El Monte. Will not be recommending this place or coming back. read more

This has to be the worst managed Honda service center ever. I had an appointment at 8am and to check my 12v plug. It is now 230pm and I am just leaving, no updates throughout and a very bad forecast of repair time. Reasoning: They let all their techs go to lunch and then when my car was ready my advisor was out to lunch and was told by 3 other employees and 1 aparent manager no one else can check me out, incredible!!!!! read more

Ben Louie was exceptional today! I was previously told I needed to pay for additional maintenance, but he double-checked and confirmed that it wasn't necessary. I'm not very knowledgeable about cars and honestly wouldn't even know if I was paying for something I didn't need, but he made sure I wasn't overcharged. I truly appreciate his honesty and professionalism, and I'll definitely be scheduling my next service with him. read more

I'm pretty annoyed with this location and will try my luck somewhere else. I keep going back to try and get a recall done on my Honda civic and was told they don't have the parts come back in two months. Two months later and same thing, we don't have the parts. But I keep getting mail from Honda saying to take my car in for the recall. No explanation no appointment was scheduled, nothing, just simply "we don't have the parts". It's been two months Honda cmon. read more

I got an oil change a few months ago from El Monte Honda. The reason I come back is because the oil changes are included from when I purchased my car. They're doing their best with making people social distance because of the times. There were tents set up outside with tables and chairs so people can hang out/work. I ended up working a little in the early morning while I waited. The area outside wasn't the best maintained as the tables and chairs were very dirty. At the time I came, the mask mandate was still required, but some of the service staff weren't wearing their mask properly and even in front of customers (not covering nose and mouth). I also visited the parts department and they had 1 of 2 wiper blades I needed for my car. read more

So we got our car serviced,$700.00 worth of work,went to pick up the car when finished,and was told,'NO CREDIT CARDS ACCEPTED,DEBIT BANK CARD ONLY!" Who does that? No one told us this when they took the car in for repairs...Least to say, i am highly P.Off ...I will never come here again!!!! This is Not a way to do business! read more

Came for oil change with appointment, they took more than 3 hours and they did a very sloppy job , they left the skid plate loose while on the freeway I heard it scrapping . They do need to take less cars or have more staff . I been bringing my cars here for years and it's just getting worse to many cars and not properly staffed. read more

I'm really happy and comfortable with Hanaa Aziz who helped us alot. She helped us with car service and learned more about cars.

I attempted to sell my vehicle at car max. Upon doing so, I discovered that my vehicle had an excess of 20,000 miles added to the odometer reader. Clearly this was a huge mistake made by the service department. I called several times and no one answered after about 20 attempts. Finally someone answered and basically told me they couldn't help. Huge inconvenience and what's worst is they didn't care to help. read more

El Monte Honda - Service - 20,000 extra miles were reported. - Auto Repair Near Me - El Monte, California

First time shopping for a car. Yara and Juan were my there to help me as soon as we walked in the door. Super great service from start to finish. read more

I want to thank Christian and everybody else in the service department for making sure my car was in good hands. They provided fast and great service and I couldn't be anymore satisfied with their work. I will definitely be coming back. Thank you guys for your hard work read more

I received a letter from Honda saying there's a recall of the passenger side air bag for my Honda. I came in and made an appointment for the following weekend. A service writer named Ming Peng helped me he was efficient and pleasant to deal with. So I came in on 12/14/19 was told it'll be a few hours I waited in the lounge there was a TV drink and snack machines and free coffee too. I got a text about 75 minutes later saying my car was ready. Nice!! No costs to me service was done under warranty. read more

I highly recommended this place if your ever looking for a good car and a great prize . Thank you so much cristian for all your help I highly recommend anyone who's willing to purchase there car here i give him a 10/10 !!! I am beyond grateful with my new purchase read more

today I made contact with who is the manager of the return department. She stated basically said that the return time had expired. The time fell on a weekend and I ended up calling because front brakes looked and it like they had already been handled and possibly returned and they didn't inspect them. On my side of things based on the VIN number, they were the wrong brakes. Which is my fault. I was told that I was be emailed back regarding the return. Which I never received an email resolving this issue. so on April 9, I had to call them which was roughly about a week and a half of nobody contact me via email. To get the bad news that they return the brakes. Because of the timeframe I would never do business with a company like this again. The timeframe for the return was probably one or two days over.. I'm strongly considering calling the Better Business Bureau because their product is defective and look like they had already been handled by else so I refuse to put them on my car. It actually looked like somebody had on a metal piece of the brake to the brake pad itself. I would not recommend buying from this company. read more

They told me two weeks really to repair car but use one month also need to take the spare car back in advance

Went to the location for oil change ownership change that was beginning I ask how come the lot doesn't have new ccs they said it'll be more used car. I then went ahead and give them the coupon which states 29.99 for oil change which they said you vechile requires 0-20 oil he said additional $25 which was false I called before going over the phone they claim 15! I have been going to this location for years the staff are new and unprofessional will try to rip you off find another Honda location where they won't bait and switch and all their coupon says free car wash that's another lie!! They claim to safe water they no longer wash your car! Then you shouldn't print coupon that states free car wash This will be last visit I'll be going to normreeves in West Covina at least they honor their advertisement and not do bait and switch read more

El Monte Honda - Service - Coupon states 29.99 they will change price and NO car wash! - Auto Repair Near Me - El Monte, California

It was my first time to shop for a used car there. Chantal was my sales agent who is professional, understanding, patient and trying hard to meet my needs. Sam, the sales manager, helped to solve some key issues. It was a happy experience. read more

Nobody likes getting their car serviced! But these guys make the process easy! I love coming here and they never disappoint me! Thank you Andika and his great team!!!!!! read more

I don't Write reviews, but what my experience with El Monte Honda service is totally a horrible! I think I have the responsibility to warn other people. I made an appointment a day before my scheduled oil change. Went there 5 minutes before my scheduled appointment. They check in my car at 10:34. They told me that It will take about an hour and 20 min to finish the job. It was 1130 I ask The Who assisted my who's name is nick, he said my car will be done any time soon. So I waited, I ask again at 12nn he said the same thing. By 1230pm a ask someone else about my car he told me he will check on it but nothing happened. What is worst Is I saw the cars after me is already finish before me. I got my car around at 12:59. Wow! 2 hours and 30 minutes just for an oil change! Let this be a warning to everyone! read more

El Monte Honda - Service - This is my receipt. It shows the time they stared and finished. - Auto Repair Near Me - El Monte, California

Got my AMAZING blue accord special edition with Yanet Diaz helping me. She's such a kind and patience person. Very grateful to have her help me today. And totally happy with her service!!! Will definitely come back again to get my next Honda! read more

El Monte Honda - Service - Blue Honda Accord. - Auto Repair Near Me - El Monte, California

I brought my car in for service and was helped out by Nick. I needed to have them perform an oil change and to look into why my car squeeks loudly every time someone gets in or out of my car. Just before taking the car in for service my tire air pressure indicator came on and I pulled over to check it out. I saw a large screw in my tire while I was filling the tire and I figured I would take it somewhere to have the tire fixed after getting the car serviced at Honda. Upon picking up my car Nick informed me that they were unable to reproduce the squeak, so they didn't look into it. I figured they just couldnt be bothered to look into a squeak because you would have to be deaf to not hear it every time you get in or out of the car. What really irritated me was when Nick informed me that they had performed a thorough inspection of the car and found the tires to be in great condition and not needing rotation. When I asked him what about the low air warning message he told me that it was normal and the tire just needed air. When I told him that I saw the screw in the tire sidewall right before bringing it into the dealer he admitted that his tech didn't actually inspect the car. I cant understand why you would falsely tell a customer that their car was inspected when it really wasn't. I could have just kept on going and have the tire blow out on the freeway. Now I have to wonder what the actual state of my car is since they never actually inspected it. Did they even change my motor oil and oil filter??? I doubt it now. read more

I was here because they called me about a car I was looking for. When I got here to check out my car, test drive it and compare price with the one I saw online. They wouldn't match it and the APR they gave me was too high when I have great credit! We tried to negotiate, but they kept on trying to add more when I just wanted the model I saw online. They had it, but would give it to me for the price I was asking for. When we couldn't make a deal I walked out and suddenly a security guard comes from behind me and escorted me and my friend out. Worse place to come to when you're trying to make a deal! read more

DO NOT COME HERE. They only want to take your money. They jipped my mom of her car. So unethical, taking advantage of an older lady. SHAME ON YOU. If I can give zero star, I would. read more

I went in for my first oil change and the service associate told me it was on the house because it was my first oil change on a vehicle purchased at this dealer! Score! Came in with a coupon available online so it would be knocking $15 off and I come to find out it was FREE! Complimentary car wash available upon request. They were quick as I didnt have an appointment. I sat in the lobby to wait. Nice a.c. and sofas with a phone charger available on site. I waited about an hour and a half for service to be completed. Appointment isnt required but it will help in getting out faster. Check the el monte honda website as they always have coupons for service. They even semd them out in the mail once your car is serviced here. Very nice staff. I will be coming to this location for all my service needs. read more

I am calling at 6:00pm and Honda supposed closed at 7:00pm no one pick up my call and kept hang up on me.

Honda service of El Monte help repair the AC in my car, they coordinated everything with my insurance and made the process run smooth. My service Rep Nick was amazing, he went above and beyond to help with the entire process. read more

If I could rate 0 starts, I would. I came in back in 2016 for a maintenance on my 2012 Honda Civic. At the time I had about 103k miles on my car. Whomever input the mileage on my car made a huge mistake and incorrectly input 163k on my car. that's 60k miles OFF! It is now March 30th, 2019 and I currently have 138k on my car. I would like to trade my car in for a different car and this error showed up on my CarFax as an "Odometer rollback"! Meaning, the value of my car on the CarFax has significantly dropped because of this mistake. My car today only has 138k miles on it and I'm STILL not at what they mistakenly wrote wrong back in 2016 as 163k. I offered to bring my car in to prove to him that I only have 138k miles on it today, in 2019! So obviously, writing that my car has 163k miles in 2016 was a mistake on Honda Service's part. I spoke to Tim Smith and requested a letter from them admitting their error to submit and resolve this with CarFax. Tim Smith led me to believe he would write the letter. When I called to follow up, he dodged my call twice and didn't call back. The third time I called, I demanded to speak to him and he told me that he refused to correct this error. This is ridiculous. They made a huge mistake and now, the value of my car is lowered because of it. Thanks for nothing Tim. NOTE TO SERVICE CUSTOMERS: Check the mileage that they document on the paperwork because I am living proof that they are careless. A mistake like this is documented into your car's CarFax report and lowers the overall value of the car. And their customer service? non-exisitant. I will never go anywhere near this dealership nor this service and I recommend that you stay away too. What idiots. YOU HAD ONE JOB. read more

I hate to leave any Negative Comment but in reality They choose and pick the car they wants for you unfortunately I was shown a vehicle and was told all the cars and models had certain features and the car a drove off on does not have this feature as I was promised I even went back and explain the problem and it still did not work when the sales person told me it does have that feature but the service department said tiers no sensor and would not work . I really thought since change of ownership would resolve a-lot of issues of past experience but it still the same bad experience just the name been change. read more

Good Customers Service. Services and Repair are Excellent, Promise completion time is kept.

I bought a used car with a trade-in that had pending refunds for the extended warranty and GAP, which the salesperson and Finance Manager were aware of throughout the purchasing process. It has been 50 days and they still are withholding my money after they short-paid my lienholder for the trade-in on the 10th day because the refunds all posted on the 9th day. Vickie in the Business Office would only write an email to Chris in Finance at Car Pros Kia of Glendale (where I made my purchase) stating that she knew they owed me $4160.58, but was not giving it to me because they have a company policy that I was only informed of after the fact which is not to give the customer their money until the DMV gives them the title for the traded in vehicle. This is NOT in my contract! Abu in Finance stated that the contract was changed from a business to business contract when allegedly the lienholder sent the dealership a refund check instead of sending it to me. This is a LIE! I have the transaction history from Capital One, which clears the lienholder of any wrongdoing and shows that Car Pros Automotive Group, Inc. sent a check that was $4,160.58 short of the contracted pay-off amount (which shows that Abu is a LIAR and supports that Vickie [the check writer] was correct in that she knew she underpaid and knew she owed me money.) However, the GM at the Glendale location refused to make an exception to their unstated and uncontracted policy and release the funds that they know they owe me. Trying to get a corporate number is impossible. I was given the number to a Kia dealership that is not even owed by Car Pros Automotive Group Inc by the Glendale location. They are crooked and thieves. Any dealership that is owed by an Attorney (Christian J. Scali) should have proper contracts, which include wording to make Buyers aware that any money refunds or owed to the customer is not able to be released to the Buyer until the dealership receives the title for the trade vehicle. How hard is it to have a proper contract, which is meant to provide clear intentions, parameters, and guidelines for the transaction taking place, which is to protect both the Seller and Buyer in the process. read more

This dealer is hands down the best Eladio is so helpful and gave me the option to choose a car that was within my range. He was very friendly and made me and my aunt feel right at home i highly highly highly recommend him. read more

I had received an airbag recall letter in the mail and since I am new to the area I googled the closest Honda dealership to where I live. I made an appointment online and when I arrived the next morning there was a problem with the computer system so it did take a few minutes for someone to get to me and get my info and to get started on my car. Other than that little rough start everything else went well. They had my car taken care of within an hour, and I was out the door. The guy who took care of me (Andika Citra, I believe) was really nice and respectful. He apologized for the computer issue, got the info that he needed from me and the recall letter that I had received and got to work. If I have future car issues with my little, old Honda I would definitely come back here. read more

DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!!!!!! I took my gfs CRV in for some recalls, the car came with some problems. The driver's side door warning light stays on, even if the door is closed properly and secure. Then the doors no longer lock from the remote and from with in the car. The final problem we found is that the car alarm has been disabled. WTF guys, thanks for nothing. read more

I have been taking my dad's car here for the past couple times and I really like it. They handle all my services and also a recall for the car with no problem. The service department is excellent. Once I arrive for my appointment, there is always someone who comes out and greet me not like other places which I have to track them down and find them. They're always on time and fast with my car which I love that cause I hate waiting for anything. The people here are always very helpful and actually listen and help be understand what is wrong with my car. They take the time and seem to take care of my car. What I really like is that they don't add on things or pressure me in buying more that I know I don't need to do. I hate when dealer do that. Overall, service is good, customer services is good, and not too far from home... I would always choose Nelson Honda for my Honda needs. read more

I came to pick up a check and Perla was attentive like she had been the last couple of times! It is a pleasure doing business with her. I am sure that her boss is happy to have someone like her working on the team! I would give more stars but it will not let me. read more

I own 4 honda vehicles with the last one being bought at Nelson. The purchase and the sales dept. was just OK, nothing special, nothing bad, just OK. But with the Service Dept., they are outstanding. Owning honda cars for the last 26 years, I've had my share of going to the service dept. for oil changes, scheduled maintenance and a few fixes and repairs. My normal service advisor is Gabriel Peng, and I need to mention his name because he is really nice, helpful and understanding of your needs and your vehicle. When I deal with him, I feel like I'm working with an old high school buddy and not some salesman trying to make as much money off of you. The rest of the service advisor's are all really nice and pleasant, always greeting you and offering coffee. The shuttle van drivers are really nice and talkative. The mechanics are very nice and helpful, as they will come out from time to time to answer any questions you might have or to actually show you the problem. So all and all, a great service dept. all around. 6 stars from me. read more

I had my car serviced here after I got a flat tire because I didn't have the option to go to my usual Honda dealer as they were completely booked for service. Since, i needed my car to be serviced by the next day I took a chance and brought it here and it was a HUGE mistake. I was told that it would be $350 to replace my tire and I was shocked. When I called my usual dealership beforehand they told me it would be no more than $250. Furthermore, I was additionally charged for service that I DID NOT ASK FOR and SERVICE I WAS NOT ADVISED WAS GOING TO BE DONE ON MY VEHICLE. This has NEVER happened to me at any other Honda dealership. My experience has always been that they communicate with me beforehand before making ANY AND ALL repairs. Before leaving we were left to pay about $600 -- which is completely ridiculous. Proper protocol is to advise and communicate with the customer NOT perform service one is unaware of. I must also mention that I did not sign a waiver for this additional service, as I was not previously informed. I will also add that they send constant emails asking to review your service experience. They also send annoying, constant texts. I will never visit this Honda location for service again. I believe their procedure and protocol is unethical and a rip-off to the consumer. If you have the option, take a drive to Sierra Honda in Monrovia or Norm Reeves in WestCo. These other locations are much better at communicating with customers and ALWAYS inform you of any and all additional repairs (if any) before they go ahead and proceed. read more

Trash service. I took my car in for a mechanical failure while my car was still under warranty, waited about 5 hours and called me and said they couldn't fix the issue because I had an after market windshield? Wtf I've never replaced the windshield bought it brand new, so I took it to Gardena Honda (where it was purchased off the lot) and they said they were able to fix it. El Monte Honda lied and just didn't want to fix something that was under warranty bc they won't get paid. I already filed a complaint with corporate. read more