their app offers don't work with their order kiosk. the staff are useless to help and when I sent a message about this to El Pollo they couldn't bother to respond So now I boycott them as another corporate rip off On edit I responded to the link supplied and waited 10 business days with no reply. So that makes "Olivia" either a bot or a shill. I will not waste my money at El Pollo Loco anymore read more

Be careful coming to this location. We've eaten at a lot of El Pollo Loco locations and this is the first time biting into a bone. I wouldn't wish that on anyone. Got a burrito to go in the drive through for lunch. Bit into a chicken bone. Called the same day. Woman was very kind, apologized, said she would make sure they took care of this and that a manager would call me soon. That was last month. Still waiting to hear back. The woman at the drive through was nice. Just wish they had better quality control and actually followed through making this right and making sure it doesn't happen to other customers. read more

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This review is only for drive thru. My son loves the grilled chicken but I could pass. Not much meat on the chicken but the salads are worth it. Average chicken salad bowl bigger and better than chipotle. The churros are ok. Could be fresher. Pricier than local owned places. read more

I LOVE El Pollo Loco's food. However, I came in tonight at 9:15. They close at 10. Most of the tables are dirty/greasy/not cleaned. One star off for dirty nasty dining room, but I still love this place. read more

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The dining area was hard to find a clean table. The chicken was dried out hard to chew and had several pieces of bones. We told the staff about our experience and she offered us a piece of dark meat a thigh LOL!!! We didn't want anything just wanted them to know. It's been 6 months since we ate here, sad that we used to eat here 4-5 times a month. Not what it used to be. read more

We had just landed in Salt Lake City and we were looking for a place to get some fast food types Mexican food, that is when we discovered El Pollo Loco, coming from Washington state, this was a new chain for us in Utah. We ordered the 2 pcs Fire-Grilled Chicken Combo (leg and thighs) with Mac n' Cheese and rice on the side and flour tortillas. The chicken was juicy, well spiced and very yummy, but unfortunately they missed the Mac n'Cheese in our order and gave us Mashed potatoes instead, which was still good. We got the Pico de Gallo and Avocado Salsa dips, they perfectly complimented the chicken. They also gave us extra dips when we asked them and the staff were very polite. read more

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Tried their new Shrimp Salad and loved it! Definitely going back for that! Also really like their double chicken tostada salad and their chips. read more

Everything was wonderful! It was our first time. Genessys was very nice and attentive abs gave us great advise! read more

El Pollo Loco - Eating at pollo loco - Chicken Shop Near Me - Salt Lake City, Utah

Here's the thing, this El Pollo Loco constantly delivers juicy and fresh chicken. Yes, it's a fast-casual chain restaurant. Yes, I'm giving it 5 stars because they have great chicken, seasoned corn, and amazing Cole Slaw. This is 10 times better than the Whole Foods rotisserie chicken, and maybe 2x better than the Costco one. read more

The burrito had hardly any chicken in it :/ Maybe took like 3 bites with it? The hot avocado sauce was really tasty though. They fry the churros fresh! Tasty! read more

I went to the drive thru and ordered a whole chicken, now to me its 2 breast 2 thighs 2 wings and 2 legs and this store doesn't know the word whole chicken they messed up my order so I went inside and they still messed up my order I never got any breast's don't go to this restaurant read more

That's some tasty yardbird. I had the $5 chicken nachos combo. It did not disappoint. Plenty of chicken with cheese sauce, beans, pico, guac, sour cream and fresh chips. Actually the chips tasted as though they were fried in house. I also added a spicy guac salsa. So good! Pair that with a ice cold horchata. I'll definitely be back. read more

El Pollo Loco - $5 chicken nachos. Comes with chips and salsa and a drink. - Chicken Shop Near Me - Salt Lake City, Utah

I ordered a quesadilla after visiting Target in the same center. When I got home and started eating, I found two small pieces of very tightly rolled foil in my food. I called the restaurant to tell them and they did not ask for pictures or offer any apology or compensation. The person on the phone simply said "we'll check it out". I will not be returning. read more

El Pollo Loco - Foil pieces in the quesadilla - Chicken Shop Near Me - Salt Lake City, Utah

they have amazing service and food their food is amazing and healthy we enjoyed are meal Fatima was a great employee she had amazing customer service read more

Quality food, great service . Good prices and a healthy alternative to fast food. Inside was clean and had visual appeal

The service at this location is slow and ineffective, yet very friendly. The dining room is very nice and welcoming, which is something I haven't seen at many El Pollo Loco locations so that was nice. The burritos were decent, but this is the worst chicken I have ever had at an El Pollo Loco. I was so excited to see this restaurant on the first day of my trip, but it was pretty disappointing. read more

Lack of communication, wrong order Staff don't confirm order with me and gave me wrong order. Charged more than menu price. Lack of integrity. read more

I'm loco for pollo loco! This place is chicktastic! I've usually go either all the way to Lehi or some where far far away to get me pollo fix. But with this new location near me, I can't tell you how convenient it is for me not needing to do so. I can even drive there during lunch and get a nice meal. It's the season to get all buff and stuff, but sometimes cooking and meal prepping isn't all that fun. I would go here to get my meal, whether it is a salad or one of their nicely prepared meals that's not high in calories. I've been here a couple of times, so here is the things I recommend. Their chicken wrap is very delicious. The chicken is always juicy and tender, everything in the wrap stays crispy and fresh. Double chicken avocado salad, best meal to have if you're watching your figure or even cutting to get all that muscle definition. If you are super hungry, totally recommend the chicken meal. Their roasted chicken is super delicious, tender and have the right amount of char to it. Don't forget, I totally recommend visiting the salsa bar. Their avocado salsa is really good. It's a bit on the hotter side, but still good and worth it all! read more

Got the Tinga burrito. Was pretty good but not $10 dollars good. Was kinda small and still felt hungry after. Probably won't go back to EPL. read more

My brother had never been to an El Pollo Loco and he wanted to give it a try. Stopped by on a Thursday evening and they had a constant flow of customers. Service was surprisingly great, with someone passing by and taking our plates when finished. What separates El Pollo Loco from other fast food Spanish/Mexican food is the fresh chicken being grilled behind the counter. Love the concept where you can see 20-30 half chickens being grilled on their massive grills. Brother walked away a fan and I'll continue to keep it on my back up list for delicious, relatively healthy fast food. Particularly since I'm the one with the veggies and my brother carb'd up. :) read more

El Pollo Loco - 2 piece breast and wing with mash potatoes and Mac n cheese - Chicken Shop Near Me - Salt Lake City, Utah

this location gave me food poisoning yesterday 11/11/24. I had the double chicken tostada. Would not recommend eating at this location.

horrible customer service. I went to the drive thru and they forgot my side of corn so I went back in to get it and they made me feel like I was lying. it was an Hispanic lady working on a Saturday at 7:00 pm. and they gave me the wrong amount of change back. read more

It was so good except I didn't have Nachos... it's ok. I thought family meal brought nachos.

Professional staff with great customer service...and Thank you, Tatiana! Brodie would rate you 10 stars if he could! read more

El Pollo Loco - Chips and el Chicken Taco al Carbon - Chicken Shop Near Me - Salt Lake City, Utah

My daughter and I stopped in for lunch today. She had the bean, rice and cheese burrito. At first bite she was disappointed the beans were not black beans. She is used to block beans. After 2 bites, she really enjoyed it. She said she would order it again. It was $2.39. Great price and value. I am on the keto diet and heard about their keto menu so this was an experiment for me. The chicken was delicious and fire grilled. Good portion. The avacado was fresh and soft. The salsa was a little light. The salad was a little disappointing, it had the texture of a salad in a bag from the store. Ice burg with a leaf or 2 of spinach. The dressing was great, not too spicy but had a Mexican flavor to the ranch. I will be back again! read more

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First time getting the avocado salad and it was delicious. I loved everything in the salad from the pico de gallo to the corn and vegetables. It tasted fresh and have the perfect balance of flavor and texture. Chicken is seasoned well and they provide delicious salsas to compliment it. It's a little more pricy for a fast food chain, but is good. The thing that stands out to me is incorporating a healthy lifestyle take to their food. read more

El Pollo Loco - Double Chicken Avocado Salad - Chicken Shop Near Me - Salt Lake City, Utah

All I am saying is five dollar combo meal is bomb... Original Chicken bowl, comes with rice, beans and grilled chicken, (YUMMM! TAKE ALL MY MONIES!) Delicious, sufficient AND SATISFIYING, for me. Ingredients are always fresh. El Pollo Loco has NEVER disappointed me. The establishment is SPOTLESS. They are always on top of making this place clean and presentable. I have yet to encounter a mean or snobbish employee. I am VERY pleased ... Keep up the 5 star job. read more

El Pollo Loco - Chicken Shop Near Me - Salt Lake City, Utah

$15 for $8 worth of food. Burrito had probably 3 pieces of chicken. Save your money and go somewhere else.

Ordered the Certified Keto chicken tacos today and got an unsweet ice tea. It all hit the spot. Love how EPL keeps the ingredients simple and straight forward and easy to understand what is going into my food. Chicken was cooked perfectly. Great tacos. read more

El Pollo Loco - Worlds First Keto Taco - Chicken Shop Near Me - Salt Lake City, Utah

I tried El Pollo Loco specifically for their family meal deal as an alternative to other quick fried chicken joints. I went into the restaurant rather than ordering through the drive through so I could select my salsas. Inside the restaurant I saw that they were rather busy which meant they had a lot of turn over on the chicken and it was being grilled fresh on a huge grill right behind the counter. I took that as a great sign - no stale chicken! That is really what pushed this review from a 3 star to a 4 star was the freshly grilled chicken. They have a $20 family meal special (8 pieces of chicken) but I opted for the 12 piece family chicken meal that comes with three sides, tortillas (I opted for both corn and flour), and I upgraded the chicken to "mixed" which included the breast along with the other pieces. The meal combo was about $30. The chicken was pretty tasty. Not the best I've had but for a quick family meal I thought it was decent. The sides were ok. I ordered the pinto beans (pretty tasty), mashed potatoes (ok), and coleslaw (ok). The three teenagers and two adults who ate the meal ate everything.... so I guess they thought it was good too. read more

El Pollo Loco - 12 piece family chicken meal, upgraded to include breast meat (mixed). Comes with 3 sides and tortillas. - Chicken Shop Near Me - Salt Lake City, Utah

Worth the trying spontaneous drive-thru. We were on our way to Teton NP. Stopped at this location and since this place is new to us. We ordered a lunch box with shrimp taco and a four peace meal. The chicken was well marinated and cooked and juicy. The beans that come in the lunch box were good too. They have got great food and quick service. read more

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It's just one of those places that's everywhere and it's quick and it's just okay. They're doing the best they can with all of the new restrictions on not being able to dine-in and so the drive-through was very busy. We ordered a large Mac and cheese twice because she didn't put it in the first time and then still they gave us a small Mac and cheese. The chicken was pretty good, Mac and cheese was pretty good but the noodles are kind of soggy. I think it's just one of those fast places if you're sick of McDonald's and you're on the road. They were very fast though and got us through the line quickly once the machine started working again (there was one down that wasn't accepting cards for a while) but they got the food out to us quickly. Very friendly and apologetic for the initial wait. Wouldn't choose to go again but wouldn't be against going again. read more

El Pollo Loco - Macaroni and Cheese, chicken breast - Chicken Shop Near Me - Salt Lake City, Utah

It was a beautiful day skiing with my wife. We were tired, though, and opted for some quick food for our family from El Pollo Loco. I only took a couple years of Spanish but, it was definitely crazy chicken. I downloaded their app and ordered dinner for pickup. Great news! I arrived and the food was ready for pickup. Our order was straightforward - salad for the wife, tostada for me and a couple kids meals with chicken and corn. Not only that, the order was ready when requested. Unfortunately, that's where everything failed and I will detail their simple, mindless mistakes on gross quantities (possibly, terminal for others): - Failed to provide ordered drinks for two kid's meals - Forgot all dressing for wife's salad (including the requested extra side dressing) - Failed to provide children's meal with accurate sides - assumed Mac n' Cheese - Gave us a shrimp taco that we didn't order - my daughter is allergic to seafood (possibly deadly) - AND the best! A huge hair in my tostada and wife's salad that I pulled out (see pic). So I called to get a refund on this colossal failure. The AGM (Edgar) was willing to make things right but the GM (jose@leemarunitedgroup.com)was not. They wanted me to drive down with the remaining horrible food to gets refund that night. I have kids that needed to sleep and were already disappointed with their dinner and hungry. I ended up taking the drive so I could 'prove' our dinner was horribly prepared and to ensure I received a refund (which I did). Why should I have to return the horrible food I haven't eaten to get a refund(a steamy pile of horrible sick food). THANKS JOSE! This company is clueless when it comes to service and clearly doesn't adhere to cleanliness policies and the ability to make simple order confirmation. The ladies in back have hair flying around around the grills. Gross! I am reviewing if their failures and sick preparation skills need to be reported to the city/county. Final thoughts: Don't go here. Scary food and inept management. read more

El Pollo Loco - Chicken Shop Near Me - Salt Lake City, Utah