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    El-Prat Terminal 1

    2.8 (44 reviews)

    El-Prat Terminal 1 Photos

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    Jeffrey Jude A.

    Unorganized flow for travelers. After initial security check, you have to walk to the 2nd security/passport check. The flow leads you downstairs and more walking, then flow directs you upstairs. That's where the 2nd security check is. At the second security check, it's customs, they check your passport and stamps it. Then you walk to the "gates", the flow leads you downstairs and more walking before you get to the gate that your boarding pass tells you. Then you wait at a few seats by the gate number. Not enough seats at the gates. Then when your boarding turn is up, you line up. Line is slow. Then after they check your boarding pass, they direct you to go downstairs and board a BUS, that will shuttle you to your plane. By the way, no food by the gate waiting area.

    Mall shopping after customs
    Donna B.

    Like many major city airports- huge and busy. I am always glad I never drive to airports like these. In 2022, I arrived in early June. Customs was easy and baggage claim a breeze. Everything was well marked. Even the path to take to the Aerobus, which I highly recommend for an inexpensive ride from the airport to the city center. In May 2024, arrive by bus from the cruise terminal. It is a bit of a hike into the terminal and then quite the game to find where your check in counter might be. After a long wait in line due to limited counter staff, I was finally on my was to security. TSA here is duplicated. I had to have my passport checked twice, went through two different security areas- one immediately to enter the area another screening to get to the international departure area. So allow more time than you might usually allow for departure. The immediate duty free mall area was very large, clean and well stocked. I can't vouch much for the restaurants as I headed to a lounge to hang out at. For the most part the international terminal is spacious, lots of room between people. It's the gate areas that are rather crowded. Plenty of flight boards to check gates, times and delays. There's even an outdoor area to relax in on a nice day.

    Mark M.

    I like this terminal--fresh feeling, newish, and easy to navigate with lots of space and clear signs. Good selection of restaurants and cafes too. Plus, I actually found a water fountain, in Europe, what a find! I didn't waste any time and quickly filled up my empty water bottle! The only negative is the security scanning. No guard telling you to take out your iPad, or take off your shoes, or take off your belt, until you are actually scanned--and then they yell at you. The world's rudest security scanning staff!

    Gate E waiting area
    Joee L.

    I arrived to the airport really early and was really bored. It was a Monday morning around noon. The security line took about ten minutes. There were armed guards with automatic weapons around security. You did not have to take off your shoes but you did have to separate your liquids. From there I followed the sign that said all passports but was ushered into a different line as I had a US passport. This line had no one in it. Of course this happens when I'm three hours early...not when I'm running through an airport. From passport control I was in the gate area. There were a few charging stations, a Cafe Pans and a Burger King. You cannot go downstairs to all off the shops from this area. Once in the gate area I noticed my assigned gate was boarding a flight to NYC (not my flight). I'm not sure if that's why I was ushered into another line or because there is a separate line for US passport holders. The bathroom was clean and the waiting area was bright and sunny. I originally could not find a water fountain as someone else posted so I bought a bottle of water for 2 Euros. My second trip to the bathroom I saw it next to the bathroom entrance. There is "free WiFi" but you have to agree to let them store cookies on your phone. Overall a pleasant waiting area with not much to do.

    Manny B.

    Barcelona Airport is very nice and clean We had a wonderful time there. The restaurants areas are so lovely. We wish we our flight time longer so we can enjoy it more. Definitely going back to Barcelona in near future!!!

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    9 months ago

    This airport is situated in Barcelona. We had our flight with Vueling, pretty nice airport. The employees are helpful, well situated.

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    1 year ago

    Waiting in line to check baggage for two hours. This sets a negative tone for the rest of our 12 hour flights

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    Page 1 of 2

    El-Prat Terminal 1 Reviews in Other Languages

    Review Highlights - El-Prat Terminal 1

    Many airlines operate out of Terminal 1 in the Josep Tarradellas Barcelona-El Prat Airport.

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    Aeropuerto de Barcelona El Prat - Inside

    Aeropuerto de Barcelona El Prat

    3.3(503 reviews)
    1.2 km

    With my most recent visit to Spain figured it was a good time for an update…read more This is a great airport, very spacious with plenty of places to sit down, lots of little places to grab a bite to eat, do some shopping. This time around I noticed video games you can play, there was a kids playground inside, fun am sure for the kiddos & moms hoping to keep the kids from running around. Going through security was quick & easy, you can move around easily as sings are clear & easy to follow for such a busy airport it really runs well, nice & clean & at least everyone we interacted with with nice & friendly.

    Alas, we bid farewell to Spain. First step baggage check. We got an error message at the…read moreself-check kiosk stating that we needed to see an Air France airline representative. He checked our bags but he was extremely unhappy that the kiosk directed us to him. The hubs was a little disappointed when Air France confiscated his carry on bag. In Europe some airlines have strict measurements for carrying on bags. Now let's talk about Customs...OMG...a long line maze repeat of Rome. Why you might ask? It is clearly understaffing. Only this time it was 1.5 hours. AND this is low traveling season. I can only imagine what the summer months are like. I'm greenbelt certified in business process improvement. One easy improvement would be clear delineation of where you need to go with better signage and better stanchion placement. The customs agent keep repeating the same message to each passenger. Then we got to the window, we saw there were only 2 agents. Long arduous process...

    Photos
    Aeropuerto de Barcelona El Prat - The Uber waiting area

    The Uber waiting area

    Aeropuerto de Barcelona El Prat
    Aeropuerto de Barcelona El Prat

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    Air Rooms Barcelona

    Air Rooms Barcelona

    2.7(3 reviews)
    0.0 km
    €€

    Aside from being incredibly difficult to find, the hotel within the airport (Terminal 1) is very…read moreconvenient. Unfortunately that's by far its best benefit. Disregard the note on their site that check-in is not 24h - I contacted them to confirm there's always someone at the front desk. Unfortunately they didn't respond to my question about how to find them within the airport. Assuming you're staying in between flights, you'll have to exit and then re-enter security. To find the hotel, go down to the main floor where families meet arrivals and then back through the cafe area to the back wall. To your right (after the Caixa bank) there should be a set of doors and walk way leading to a new building with the Business Center, which is where the hotel is. Our room reeked of unidentifiable food from check-in through the morning, so much so that I was worried it would permeate my hair and clothes. We were also greeted by several flies in our room. There is no duvet, only a sheet. To suffice, we pulled out a nasty blanket from the closet and laid it on the lower half of the bed. The shower door doesn't close and its lining isn't sealed tight so water leaks out, covering the entire bathroom area. The hair dryer overheats and shuts off after ~30 seconds, which means it took 20 minutes (mostly waiting time) to dry my hair. The room is actually not too tiny, even for 2 people. So if you've got a quick turn between flights, it may be worth sucking it up (and forking over the $$$). But if I had to do it again, I'd rearrange our itinerary and stay offsite.

    What a crap show. The toilet without a door is basically in the middle of the room. The room…read moreflooded when we took a shower. The air didn't work and the front desk was no help. It's stupid expensive for what is basically a bad hostel. The bed made a horrible noise upon every move. Just don't.

    Europcar

    Europcar

    1.4(5 reviews)
    1.5 km

    BEWARE OF "KEDDY BY EUROPCAR BARCELONA TERMINAL T2" Keddy by…read moreEuropcar BE CAREFUL WITH THIS AGENCY Keddy by Europcar in Terminal 2 Barcelona This agency at Barcelona Airport (T2) has rude employees, no respect for customers, and their only goal is to scam customers (with or without the company's knowledge... I still don't know...). Let me explain: - Family vacation for 1 week - We reserved the car online (SITE: VIPCARS) and offered a good price, but then when we arrived at the agency counter, in my case 30 minutes after the drop-off time, I was informed that they no longer had my car available, but that they would have to upgrade it and that I would have to pay practically double for another vehicle. Furthermore, they wanted me to take out full coverage insurance at the counters. I had also paid for full insurance on the VIPCARS website and would have to get new insurance again... After my insistence and dissatisfaction, they started telling me they wouldn't rent me any more cars and that I should contact VIPCARS, because they weren't obligated to rent me the car and even thought I was being rude. I contacted VIPCARS by phone, and they told me there was nothing they could do and that I had to figure it out... INCREDIBLE...! Unable to find a solution, I contacted another operator at the airport, SIXT, which did me the favor of getting me a car at the last minute, despite paying €530. ABUSIVE AND DISHONEST COMPANIES THAT HAVE NO RESPECT FOR CUSTOMERS AND ONLY WANT TO MAKE MONEY: BEWARE OF "KEDDY BY EUROPCAR BARCELONA TERMINAL T2"

    Apparently, their employees must get a commission when they sell insurance but it seems to be…read morecommon practice everywhere and I just say no. Both pick up at 7 am and drop off went smoothly enough. My complaint is that I always reserve an European car but the "only car available" seems to always be the cheapest, junkiest Japanese like Suzuki or a Nissan Micra. To boot the one and only available at T2 was a Micra that had been scratched and dinged all over.

    Photos
    Europcar

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    Iberia

    Iberia

    1.2(19 reviews)
    0.5 km

    We made the grievous error of booking a business class flight from Lisbon to Barcelona through…read moreMadrid. From the first second we arrived at the airport, Iberia continually reached new lows. They did not post a gate for checkin until less than an hour and forty minutes prior to departure. Then the gates they posted did not have any staff. Now 90 minutes from departure another passenger/victim discovered all 200 people were at the wrong check-in desks. We had to run for 5 minutes and were able to get checked in about an hour before the flight. Security was decent and we arrived at the listed gate with about 50 minutes to spare. The fun was only beginning. While standing in the free for all line, they changed the gate so we all ran to the new one. The gate agents had no clue their gate was our flight, and had no interest in helping anyone find out what was going on. Lo and behold, with less than 30 minutes before the scheduled takeoff, Ms. I don't give a crap announced that the original gate was now correct. So run to that gate and stand in another line. They then changed the flight to almost an hour delay so ciao bambino to our connecting flight to Barcelona. After standing in line for another 30 minutes, we finally boarded. Landing in Madrid after the connection had left, we went to the original Barcelona gate and asked the agent what we should do? We obviously interrupted some very important games of solitaire or tinder romances as she disdainfully waved us away to go to the help desk. So, off we went and found 3 non-functional kiosks and not one sentient being, or at least a breathing Iberia representative. We then had the brilliant idea to go to the Iberia business lounge and see if they could help us. We finally ran into someone who at least showed a modicum of interest and helpfulness and were put on standby for a flight in 3 hours. We asked about our luggage catching up to us and we received the very assuring "maybe". 30 minutes later, we both received economy seats 21 rows apart but we did not care. Flight left on time and arrived on schedule. We checked our Apple ID tags and all of our luggage was still in Madrid so off to find the lost luggage desk. After asking a half dozen people and wandering around for 30 minutes, we found it. Shockingly, there was a line of over 20 people waiting to report lost bags. The story is not over yet as we have been waiting for over 45 minutes and are only marginally closer to the two beleaguered agents. Where this nightmare will end is anyone's guess. We fly all the time and can safely say Iberia is the worst airline known to man or woman. From the complete disorganization and unhelpful attitudes, I am shocked they are not extinct. I guess when government runs an airline, there are no consequences for incompetence and they just keep gorging on the public teat. I would rather hitch hike in a two sizes too small speedo with a transparent bag of $100s around my neck than suffer through another Iberia "flight". Y'all have been warned and can only blame yourselves if you are foolish - no, stupid enough - to ever use Iberia. Caveat Emptor cannot be stressed strongly enough.

    I booked an XL seat for extra leg room on a trans-Atlantic flight for a extra cost, and they seated…read moreme in a regular seat. I have called/submitted claims for a refund 3 times now with no resolution. This is VERY DISHONEST ROBBERY. Please send me a refund Iberia! (claim # P20240905-51620189)

    Photos
    Iberia - Man chignon rules! Lol

    Man chignon rules! Lol

    Iberia - Cute man chignon n club cut! Lol

    Cute man chignon n club cut! Lol

    Iberia - Short flight from Madrid and BCN and got jamon y queso, pimenton, guava jelly. Nice. 10.7.23

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    Short flight from Madrid and BCN and got jamon y queso, pimenton, guava jelly. Nice. 10.7.23

    El-Prat Terminal 1 - airportterminals - Updated July 2026

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