We attended OST school for the past year and had excellent teachers in the infant room (Karolina…read moreand Makenzi) and then in the one year old room (Ana). My child built a great relationship with all of them and it was clear he was learning and growing under their care. About 6 months ago they started using an app and I received regular updates and photos about how the day was going - loved this! The prior directors, Jessica and Anissa, and the current director, Misty, have all been great and have happily answered any question I had or engaged in a conversation if I had any concerns. Our childcare needs have changed now, but if we need a daycare again, OST will be at the top of our list for both care and value.

Let me start of by saying the regional director the assistant director Nikki and Natasha the twos…read moreteacher is amazing! Now for the actual director Gianna Kelly... be cautious with her. She has no concern for your child's or your concerns. I have three children that were all going there (10, 7, 2 years old). I had to move my two year old to another daycare due to him getting bitten and scratched constantly. I understand when you have a toddler things are bound to happen at daycare. My concern is when I brought this to Gianna's attention about the safety and reporting and consequences of behavior it was brushed off, like it wasn't that big of a deal. Every single week he was enrolled here he had one to three ouch reports sent home EVERY WEEK! The teacher Natasha was very nurturing and made sure to give my son tlc when this happened and was VERY transparent about all of the situations, she was able to explain what happened what she was able to do about it, but when I went to the director.... Uhg let's just say it didn't matter. I have never felt so disrespected by a care giver in my life! I had to speak with her a few times about this and every single time it wasn't as big of a deal as I was making it out to be. One time I had my 7 year old in the office with me and I was holding his hand talking to her about my concerns for my 2 year old and she literally got in my face and was extremely Rude and saying we can't do anything for your child since it's not the same child that has bit him... she then proceeded to say that if you feel your child is unsafe you should remove him from the program. Responsibility and accountability was always evaded with Gianna... instead of trying to fix the problem she would say well we can't separate the kids... well then maybe we should address biting... granted kids bite because they can't speak their frustrations... so as a director of the daycare what do we do about biting!? Her response was all we can do is separate them for that day and call the parents of the child that bit... okay... well on one side that makes sense but for my child to be bitten pretty much 5 weeks or so in a row by "different" kids hm... something needs to be addressed obviously! I got to a point where I didn't even feel comfortable talking to the director anymore. She seriously does not care about anything... the way that she speaks to children is absolutely ludicrous saying "get out of my face, you are a child you don't get to ask questions" talk about emotional abuse! I have so much going on in my life that I don't need a daycare that has a five star rating, I'm supposed to trust, to have no care in the world! Honestly, I just don't get it! Thankfully the regional director got involved and it will be handled accordingly. I still don't feel comfortable having conversations with the director though! I will go to the co director or the teachers before I talk to Gianna.. this was my first time putting my children in daycare because I've been a stay at home mom for ten years. This is why I would rather stay at home with my children because of stuff like this. I just want to let everyone know my situation because I don't want you to go in there blindly. If they got rid of Gianna I would probably put my 2 year old back into the school but knowing Gianna doesn't care much about children and the concerns for occurrences like this, I can't. Also, the bulling of her own staff is sad. The way that she tries to scare the people that work for her because SHE got in trouble is beyond me. In my opinion Gianna needs to go this is no way upper management should ever act! I am completely baffled!

Parents beware…read more TLDR: The direct school administrative staff including Desiree and Kristina were not helpful and frankly were avoidant, dismissive, and uncaring about a resolution to the same concern. These two individuals are not fit to be in positions of directing a place for young children and families. Cadence Academy corporate were kind & helpful following a challenging situation. We chose Cadence, after months of researching & touring for our 3 month old son when I returned to work after maternity leave. On the first day of daycare at Cadence Academy we had the ability to see the classroom through video access and as an anxious, first time, parents, we watched as often as we were allowed to. Our son spent a significant amount of time in a bouncer. It appeared that he was given attention infrequently by the singular teacher in the classroom of several babies. We received a phone call asking if it was okay for our baby to sleep in the bouncer if he was comfortable. This was not something that we wanted, but as it was our first day at daycare, we were a little nervous about anything going wrong and felt that perhaps this was a helpful recommendation from a teacher in the classroom. Watching the video even longer our son appeared to spend about five hours in the bouncer and did not receive that much of an attempt at having a milk bottle across that time, which was disheartening. We were told that he refused the bottle from his teacher. When I asked Desiree why another teacher didn't attempt to feed our son the bottle she said, "we want him to get used to his teacher feeding him", as though feeding our 3 month old wasn't the priority. After a frustrating first day, we decided that it would be our son's last day as we felt that the teacher was not doing an adequate job of caring for our son, nor was the teacher following the guidelines of the handbook that we were made to read and sign. We spoke with the assistant director, Desiree, and let her know that we were withdrawing our son as we did not want to risk any potential harm or future bad days. Our son has been at a different daycare in town, which has been an absolute blessing. The kindness & attentiveness provided by the teachers at the new daycare and the administrative staff have been wonderful showing us that Cadence really had let us down with just one day at their facility. We thought that our time with Cadence was in the past. That was until we received a notice that we were sent to collections in June, an entire 8 months after we unenrolled our son. We called to speak with the Cadence administrative staff to inquire why we were in collections when we hadn't heard from them since we left in October. We were informed that we owed for the week that he was enrolled & we were also charged a $25 fee for not fulfilling the payment in the first place. The frustrating thing about this is that we were unaware of any outstanding bill. At NO point in time did Cadence Academy reach out to us to let us know that we had an outstanding bill as they had previously had all of our banking information to accept deposits and previous payments. They had our email, phone numbers, & mailing address but no notices or bills came. It took 2 weeks to finally get in touch with someone that could answer our questions (thank you Theresa). Kristina (director) & Desiree (assistant director) were beyond unhelpful. When we asked Desiree who they answered to, we were told "corporate" but weren't given any helpful leads as to who to speak with. Instead we were given the generalized Cadence Academy phone number- which is just a VM & after many calls & messages, not one was returned. It wasn't until we used the websites chatbot to access a live agent who was helpful enough to get us in contact with the regional director. The regional director was able to resolve our concern & pay us back the money (as it was agreed that none of this should have happened given the circumstances). The admin team at Cadence Academy OV should be under review for their inability to do their job effectively.

Our son just started cadence and we are very happy with our decision. The staff are extremely…read morefriendly. I love all the cameras and daily updates it makes us feel very comfortable while away from our son. The meals are healthy and the activities are good for learning.

Really had high hopes for this daycare, as there are few good options on the NW side of town. Felt…read moreexcited about it after the tour but bringing my 1 yr old in quickly became a major source of anxiety every day. My son is typically a very social, happy, and engaged boy and even at our first daycare, which we did not love for similar issues, he at least was very very quick to warm up and happy to be there. This place was a different story altogether and my main and major gripe is with the young ones teacher, Ms. Ryann--cold, detached, minimally engaged. I spent 40 minutes with my son to help him ease in on his first day at this daycare. The whole time I was in the 1 year old room, his teacher did not greet either of us, did not offer to show us where to put things....nothing. I had to go up to her and ask her right as I had to leave. She did barely anything to comfort my son when he burst into tears when I went to leave. All big red flags to me. It continued like that for our whole time there and from the times I was able to check in on the livestreams, it was the same thing from this teacher -- bare minimum greetings or verbal/app updates, no warmth towards my son as he'd walk around crying by himself throughout the mornings, no attempts to get him to join the other babies as she sat in the corner with them like a lazy lump doing no activities any time I looked in. Wouldn't know if she ever did since she never sent a single update picture the entire time we stayed there. Every day when I dropped him off and picked him up, he would totally melt down and cling to me--very different from his typical personality and even very different from his quick and easy adjustment period at his last daycare. The only day he seemed happy at pickup AND the only day we got a single picture update was a day another teacher covered. That teacher actually led art activities and I saw her smiling and engaging with him and the other babies each time I checked the livestream. The difference in his demeanor was night and day, after just one day On top of all that, he was being offered hardly any water while he was there with the normal teacher, as evidenced by a sudden and notable change in his BMs, his desire to guzzle the water I offered him at pick up and from me beginning to monitor the water level of his cup at drop off and pick up (which didn't change at all on multiple days) When we toured, one of my main concerns was that his last daycare wasn't actually taking the babies outside to play at all and we were assured these kiddos went out practically every single morning. I did tend to bring him at the tail end of the time the babies were supposed to be outside most mornings, but there was never any sign of the others being outside. Yet, when I would check the cameras to see if my baby was having a better time later in the AM (about an hour or so after drop off and the time they were meant to be outside), the kids wouldn't be visible on cameras as it seemed they were outside.... I asked about this and was told they werent actually outside at this time, just "watching the other kids play from the door"....because why?? Sounds kind of mean to not let them get their own play time, but make them watch others play...probably just because the teachers themselves wanted to socialize. That's an assumption, to be fair, but not far fetched imo To be transparent, we were only there for about 2 weeks/7 actual days. I let the director know concerns at disenrollment but didn't wait around for her to address them--time is short and everything in my gut was saying this situation sucked for him. The director didn't seem bad, and the rest of the staff was at least friendly on surface level so 2 stars instead of 1 SO happy we switched places, as it was an immediate change in his happiness and demeanor on day 1 and every single day since. We're greeted warmly and he gets right into playing happily. Hes all smiles at pickup, and we get tons of activity photos all day long. They go outside every morning and sometimes in PM and his poo is magically back to normal! Who would have thought warm energy and offering water could make such an immediate and drastic difference

Open Arms Preschool is excellent,…read more My son has attended Open Arms for the last two years. When we chose Open Arms it was easy because the staff was so accommodating and friendly. The attitude I'd see reflected as love throughout the school It was so great to find a school for toddlers not yet potty trained and all to have all meals and snacks provided My son went through the infant program and it was great for him; so much growth!! He interacted with the other babies but still got the individual infant care he needed, The daily reports are valuable, The love and care of the individual babies was apparent to me with my son amd is everytime I walk by the infant room Now my son is in the toddler program, Again, I am so impressed with the program; they are all engaged,Cool and interesting lesson topics I can see the teachers control the environment and not the kids. Everyday I see all the teacher interacting with all the kids I like the daily activities and the daily report naps and curriculum learned. Here's the bottom line review...My son has a great home but everyday I pick him up, he wants to stay at Open Arms I will keep him at Open Arms through all of their programs

My son was enrolled here for about 2.5 weeks, he left early twice due to being sick during that…read moretime. It didn't work out for my 1 year old so I decided to have someone watch him from home. I paid for the time he was there plus also paid an additional $280 2 weeks advance, 2 weeks he did not go since I pulled him out of the school. They're refusing to give me a refund because I was to have given a 2 week withdrawal notice despite the fact my son was only enrolled there for 2.5 weeks, so that doesn't make sense. I can POSSIBLY understand a company's point of view but as a customer, why are you keeping my money you didn't earn? The facility didn't care for my son those days therefore shouldn't free pocket MY $280. There was always different teachers in his class, never knew them by name, once there were two new teachers in there together in the evening (I'd never seen them before, they were wearing matching polo yellow shirts) and one was complaining about how she is sick (it was obvious too), probably why my son got sick. So if you're testing the waters with new child care facilities keep that in mind especially if it doesn't end up working out!

This center had been a blessing. My daughter started off in an In home daycare which has its pros…read morebut she wasn't progressing. Since she started in August, my daughter has made friends and is progressing each day. She loves when I ask if shes ready for "school". As a single mom, they have assisted with potty training and are very communicative. Did I mention they take DES and very inexpensive compared to other copays! If you're looking for the cheers of daycares, Pima Country is where to go.

I couldn't be happier with the wonderful environment where my daughter spends her weekdays. She's…read morebeen attending since she was three months old and is now two. Her teachers take excellent care of her and the other children in her class, she has fun and learns so much every day. This is so much more than just a place where she's safe while her dad and I are at work: it's a nurturing learning environment, with caring teachers who she loves like family, in classrooms with minimum 4:1 ratios. She gets both English and Spanish, is fed healthy meals, given consistent naptimes, and is building real friendships with kids she's known for a long time. Miraculously, it's also less expensive than other places where we'd inquired. I was so lucky to get her in here. We're going to be moving out of state in the coming months, and taking my daughter from CAC is the hardest part of the move. I know we'll probably never find a place as good for her where we're going, and that breaks my heart.

My son attends this daycare. They are NAEYC certified, there's only about 20 centers in Tucson with…read morethis certification. What does it mean? They have to meet really high standards and get surveyed regularly. If I had something negative to say it would be the turnover is a little high in the infant room, but I love so many other things I can overlook this. They teach my son English, Spanish and sign language. The teachers have an education that is associated with child development and they give great advice for how to handle new stages. They support breastfeeding which you can do at the center while visiting your child or bring the breastmilk ready to go. The meals are healthy and diverse and they can work with dietary requirements. Overall, I love this place and know my son is learning in a safe environment when he's there.

I don't even know where to begin! I can't think them enough for taking such great care of my…read moredaughter while I work! For the first two years of my daughter's life, she was cared for at home by only family and it was very nerve-racking having to put her in daycare. However, Miss Tasha and her team have made my daughter feel so welcome and safe! Hearing my daughter, talk about her day and getting to see all the updates through the app really does put my mind at ease! The fact that they offer Saturday care was huge! What really sealed they do for me was one morning I dropped off my daughter, and she was having a hard time with me leaving. As I was handing her to Miss Tasha, my daughter reached for her willingly and was able to muster up a goodbye through her tears. As soon as I left, I would say no more than five minutes I was getting an update through the app with my daughter in much better spirits having a morning snack. Not only was my daughter comfortable, but I was at ease! They understand how hard it can be for both the child and the parent when making this transition and their commitment to making both of us comfortable is truly incredible

My kids have loved their time at the Montessori Learning School. The teachers are so loving and I…read morecan tell they truly care. The behavior of my kids has changed and they are a lot more respectful and listen to me more. I have recommended this school to all my friends, it really is such a wonderful place. I don't know why the other reviews were so negative because my kids really love going here.

We love Montessori Learning School! Our son has been attending the toddler program for one year now…read moreand we've had such a positive experience. The program director and teachers have really gone above and beyond to help support our son's development. We were especially appreciative of their support during potty training and learning to use gentle hands with peers. I have loved the emphasis on building independence and our son does a great job with putting on clothes/shoes, mealtime routines, cleaning up messes, etc. The students have "jobs" they select and complete, and these tasks have helped our son with his focus, problem solving, and fine skills (just to name a few). Our family also loves that the toddler program is Spanish immersion. Our son is currently 2.5 and is talking more and has such positive things to say about his teachers, classmates, and experiences at school. His favorite is when Mr. Bruce (a music teacher) comes to visit. We toured quite a few programs in the area and really appreciated how intentional MLS is. We highly recommend MLS

We have been coming here for a little over a year now and I am very impressed with my child's…read moreprogression. He loves coming to this school and has blossomed with the care and education he has received. One thing to take into consideration when viewing and coming to this location is this, don't view it as daycare. Instead, consider it to be an institution for learning. Their schedules are designed to maximize your child's learning rather than a drop off, play, pick up sort of place. I view the tuition as an investment into my child's education/future and It has been worth every penny.

My daughter loves it here, the school is clean and the staff is friendly. The school worked a plan…read moreout with us because my daughter does not require full time care. The staff are very caring and kind. My daughters teacher Pete is very patient and attentive to all of the students. I would highly recommend this school!