I love the food and the drinks. I would give them a 4 stars, but the services suck. My friends and I come every week and they make us wait. I ask why and they told me that "servers don't like it" to come to the table multiple times. Doesn't make sense. Last time, the server threw the checks on the table. She was a horrible. read more

I've been going here for years. True good is always amazing and the service is usually good. Until tonight. We got a smart*ss waiter that was as rude and said why don't we get in a better mood tonight. I hadn't even said anything to him and was nothing but nice to him. He came across very rude and condescending for absolutely no reason. I love going here but I won't use this waiter again. No thanks. read more

Wouldn't recommend if you're looking for a vegan/vegetarian option. The rice has chicken broth and the beans have lard. Every time I've went here I've ordered one of their vegetarian dishes and have had some sort of chunk of meat in my food. Why pay money for something you have to examine before every bite? Not worth it. read more

I had the most basic order, chicken fajita nachos... they could even get that right! They sent me nasty raw waffle fries instead of chips. This is the 2nd time they have screwed this up and the manager will NOT give me my money back. WE WILL NEVER ORDER AGAIN read more

El Sombrero - Mexican Near Me - Longview, Texas

I wish there was no stars! Be careful they will charge you for green sauce! Horrible place..Manager sucks and he stinks! Food sucks! Also they charge for beans and rice! Hole in the wall! Disgrace! We pay for satisfaction no one wants nothing free! read more

Best Mexican food in town.Great staff. Fast service. Love the Chicken Fajita Quesadilla and the Burrito Loco. My only complaint is that I have pay at the register. I HATE paying in that crowded entrance/exit. It is too small to have a line of people waiting to eat AND have a line of people waiting to pay. read more

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My wife and I stopped in for the first time last night. We arrived around 7:30 and were seated immediately. The place was quite crowded. The service was excellent as was the food. I had the stuffed poblanos and my wife had the chicken and beef fajitas. Let me just say that I will be back. I've tried most of the Mexican restaurants in Longview and to me, this was my favorite experience thus far. Prices are very reasonable as well. Win, win all around! Oh, and I had to bring home leftovers and they were delicious today as well . read more

Queso, where do I start? The Queso Blanco is awesome & served to every table with chips & salsa. So good I can't really remember the salsa. Great home-made tortillas, too! I got a combo plate with beef & cheese enchiladas with Queso on top. Really good. My friend/host got a grilled chicken fajita salad and the chicken was great! Good service, good food & good prices made it a good experience. SUPPORT LOCAL BUSINESSES! My friend says the Shipley's Donuts down the street is top-notch! Locally owned franchise. read more

Lunches- Stop in here occasionally. Can't think of a time I didn't enjoy the food or service. The white Queso is pretty darn good. Chips are always warm and fresh. I've only ever been to two although I do not know how many stores they have. I'd visit more if they were closer to where I work. Too much traffic to get here and I'd pass a lot of places to get here and back in an hour. read more

Picked up el som tonight. Ordered double beans no beans. Ordered papa nachos no cheese. When I called to tell them they acted like I was lying and annoyed with me read more

Way over priced . They are Hollywood . Kids meal are sky high and don't even include a drink so after paying $2.75 for a kids drink and the 7 dollars a plate ur over 10 bucks for a kids meal!!! Smh food isn't even special stay away way overrated ! read more

As a Longview native, this is my all time favorite Mexican restaurant. I no longer reside in the area, but anytime I'm in town visiting family, this is my go to place! The salsa has the perfect amount of heat packed with great flavor. They are great at keeping the refills coming. Their white queso is so yummy and back when I ate dairy, I would order chicken enchiladas with it on top. Now, since I'm older and of course my metabolism is slower, I order the chicken fajitas. The meat is flavored great. Everything I've tried over the years has been delicious! I can't wait to come home for Christmas and eat my fave Mexican food again! read more

Great food, but they have the absolute worst servers I've ever seen in my ten years of being in the restaurant industry. I'd rate it no stars if it was an option ‍ read more

Absolutely one of my favorite places in East Texas. The servers are nothing but attentive and the food is amazing (try the acapolco cheesesteak!). And if you're up for a margarita, they have the best in the state. And in general, I prefer on the rocks but here the frozen is seven million times better! PS. They have a man serenading people on the weekends. That alone is worth the visit. read more

Our families favorite place for mexican food! Great service and great food! Ask for Beto that dude knows customer service! read more

El Sombrero - Family night - Mexican Near Me - Longview, Texas

PLACE TO AVOIDE ! wouldn't return ! Over priced. They charge a fee for using a credit/debt cards and liquor fee

My family and I had a satisfying first experience at El Sombrero tonight and will definitely be returning. There was virtually no wait on a Friday night. It's a fun atmosphere with unique, flavorful food. Loved the decor; there is plenty of visual stimulation while you wait for your food. It was FREEZING in here. I am usually warm-natured and I was wearing a hoodie, and I was cold to the point of being uncomfortable. We had no complaints about the service and were well taken care of. I'm a fan of the salsa, and love that it had such a strong cilantro flavor. The chicken fajita quesadilla was a bit greasy, but still extremely savory and stuffed with bell peppers, which I love. The mariachi player was a very nice touch. read more

We love Love LOVE this place! Always quick and great food. Our last visit wasn't as great. There were 5 of us, it WAS NOT busy. The hostess wasnt sure what was going on. She pointed to our table and we sat ourselves. No menus. We sat for about 10 minutes without being greeted. The server of the table next to is kept looking at us but said nothing. Finally I went to the front and requested the lady with short blonde hair. (She has been great everytime.) I watched multiple tables seat themselves the same way we did. read more

El Sombrero - Mexican Near Me - Longview, Texas

Meal comes with TONS of food, at least from my experience here. Definitely the Mexican restaurant to go to in Longview from what I can tell but isn't anything that is going to change your life. Service was extremely slow while we were there but it was very busy and a Saturday night, takeout took almost an hour to receive after being told it would be 20minutes but the food was great and fresh when we finally got it. read more

The food is pretty good and the service is usually alright as well. However how the HECK do you mess up a margarita? I got the Patron top-shelf and it tasted like lemon lime soda... If they made their own mixers instead of cheap pre-made, that would take this place to the next level. read more

Really legit Mexican Food. Great queso and salsa was not bland. Really good service. Loved everything about this place.

Overall great place. I go there weekly just for chips and salsa. The food in general is good but not not outstanding when compared to five star Mexican resteraunts. The salsa on the other hand is perhaps the best I have EVER had. In general the service is spotty. Some days it is great. However on three occasions I have been there on slow mid day nights and waited for 30 minutes or more after ordering for our food. One time they admitted to totally forgetting about us after 35 minutes and wanted retake our order. We chose to leave without eating that night Besides these horrid occasions I still highly reccomend El Sombrero due to it's chips and salsa and decent entrees. read more

Love this place, awesome food and the best drinks in town. We absolutely love having a ladies night here ! 5/6/18 Update: Very disappointed with this place now. I was charged for a extra drink I didn't have and at $20 a pop ... don't make no sense to me how it cost $86 for an order of beef and bean nachos, one Papa nachos and 2 top shelf margaritas and a glass of water. I have a message the manager asked him to pull security cameras up to look for his self to see what I had drink, he has not replied to me so I will no longer be stepping foot in this place again !! Check your bill before you leave, don't get robbed like me ! After trying to talk with Dee Kittner on their page she admitted I was charged for 5 drinks that was served at our table, we was with another couple with they also charged them for drinks too. They are Crooks and then she deleted the post and Blocked me. Trying to hide from stealing from consumers!! read more

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Service was decent. I ordered the kid meal early so it would be out in time to keep the kid busy. About 8 minutes later, we ordered ours. Our meals came out in less than 3 minutes, were cold and chewy and her food didn't come out until after ours did and it was scalding hot. I like fresh, but the fries on the kid's meal were actually bubbling from the hot grease. By the time we got her food to cool down, she was already full from eating our cold food. Cold fajitas. Cold papa nachos. No refills offered. No check back to see if it was edible. I'm a server so I try to be patient and know sometimes you just can't help it so I left a good tip but no excuse for the quality of food. Ended up taking all of it home to warm up. Then found out they charged for using credit card. Not a huge fee but still should have been pointed out because I could have used debit or cash instead. read more

Sucked. This is pathetic my dog gets it's food faster than I did. Never coming back. Worst service ever. Homeless people eat better than I did. read more

My favorite Mexican restaurant in Longview. I always go and get the same thing every time. Their papa nachos are so good and their queso is what really stands out to me. Their margaritas are also pretty good but I recommend going during happy hour. read more

Used to be really good, not sure what's been happening the last couple of years. The food was lukewarm and very basic and my waiter came by once. Thanks goodness for the chips and salsa. They were good. El Sombrero also charges 4% of your total to use your debit or credit card. I own a small business, and I don't charge my clients to use a credit card nor do I pay 4% per transaction as an owner. Sadly, I think this was my last visit. read more

There times when food isn't always that great but great environment and great drinks. Still worth going. Just hope you get the right people cooking that night. read more

Had a bad experience. Found some long strand of mystery material in our queso(plastic?). The waiter wasn't friendly or helpful-he bordered on plain rude. We asked for quacamole and taco meat in our queso and he said we could get it but it "wouldn't look good." Um, so many Tex-mex places offer this dish as "queso compuesto" and it looks and tastes great. We were charged for both a queso and the quacamole totaling 9 bucks. All we had wanted was a small scoop of guac and taco meat in the queso. They need to get with it. My other complaint is that they don't know what quesadilla is. We were served an overstuffed taco, not a quesadilla. Too much meat, not enough cheese, and they only use one tortilla and fold it in half. The shrimp was gross. The fajita meat is cheap taqueria quality. I'll pass on this place from now on. read more

1st time visit. I dont come to Longview often so I went out on a limb with El Sombrero. Solid Tex-Mex food, I really enjoyed the Thursday special, $5 Margaritas/ $2 Import Bottles. I ordered the Speedy Gonzalez lunch special, enchilada, taco and rice; for $6 it was good. My boyfriend ordered the Texas Fajitas, chicken, steak and shrimp. Everything had good flavor. Our waiter was very attentive but it seemed he got very busy and we honestly only saw him once after we ordered, I believe he was covering the bar for another waiter. Overall, it was a good experience. read more

If I could rate them no starts on her I would! Sadly that isn't an option! Worst restaurant ever very disappointed in them ! Do not recommend to go here at all ! My food was almost frozen I told them no tomatoes because I am allergic and they put it in my burrito without me knowing causing me to swell up. The service is terrible everyone who works there is very rude and disgusting. My 7 year olds daughters drink had what it looked like spit in it ! read more

Although the food is pretty good here and the _queso blanco_ is GREAT, the service needs improvement!! It needs a LOT of improvement!! Today, I paid my bill after lunch and then went back to my table to get a doggie bag and my keys. I made the mistake of walking out a door marked "EXIT." It had NOT been labeled as "Emergency Exit." A few steps outside the door, I was accosted outside by a waiter who thought I had not paid my bill. He tried to apologize when I told him that I had indeed paid the bill.. In order to CLARIFY the matter and make things perfectly clear and transparent, I insisted on bringing us both back inside to see the cashier. The cashier indeed verified that I had paid the bill just a few minutes before. Because the waiter took it upon himself to accost me, I believed it was important to clarify the matter with BOTH him and the cashier. So I guess I just had to pay the bill ONCE to these greedy fools.....I'm sure they would have been happy to see me pay TWICE for the same order!!!!!!! I asked to speak with the manager about being a paying customer accused of walking-out. I was informed that the manager had JUST stepped out the door.....this was around 1:15 pm. Let me just say that the second exit needs to be marked EMERGENCY EXIT so that ppl don't walk out using that door. Despite pretty good food, I will NOT be patronizing this restaurant again. The bottom line is: If you question my honesty, I will question YOUR honesty. Once again, IF YOU QUESTION MY HONESTY AFTER I HAVE PAID MY BILL AND LEFT YOU A 15% TIP, i WILL QUESTION YOUR HONESTY. PERMANENTLY. . Mr. waiter you better be happy with that small tip on the single lunch from today!!!!!! I certainly won't be bringing any of my friends here and won't be eating here in the future!! I HOPE YOU DON'T SPENT THOSE TWO DOLLARS ALL IN ONE PLACE!!!!!! P.S. I'm not here on Yelp just to criticize everyone!! If you read my other reviews of various places they are usually favorable!!!!! read more

Had the fajitas served on regular plate and had to wait 4 and a half minutes for them to bring the tortillas wrapped in foil. Everything was cold by the time I could eat. The margarita was served in a regular size Styrofoam cup and was the worst one I have ever had. Taste like a powder mix. Way over priced for the size. Will never return read more

I'm a huge fan of Tex Mex and Longview has several good choices but this isn't one of them. Don't get me wrong. The chips and hot sauce were really good, but I found the meal I ordered to be bland. Also, I found the employees at the front counter to be useless and unhelpful. They couldn't be bothered taking the time to show me to my table I know its a small place but you should still do your job and half a## it. The waiter I had was OK but when I arrived and left I was treated as if they could care whether or not I was there....and that's fine because I don't think I will return and as for this famous white cheese stuff.....I found it bland too. So all you people who rant and rave about how good this place is....You can have it. I'll stick with Little Mexico. read more

The one in Hallsville is a favorite, I haven't tried the one in Longview, but I would assume it is just as good. Great food, moderate prices. It is a medium size restaurant, it is not a little cafe, but it is not to loud either, it has a nice family atmosphere. read more

Had the burrito loco for 10.95 and it was goooood. My server was friendly and attentive. The only negative thing was a 50something blond woman @ the register, who was loudly talking on her phone. I noticed her on it from the time I walked in the door, ordered, ate and went to pay. She only hung up when I asked for an itemized receipt. read more

Was taken here by a friend from Longveiw who always insists that this is the BEST MEXICAN food in all of Texas...despite my argument that all small towns in TX have a little Mexican place, and they're all the same. Needless to say, this place did have that small town mex place feel, but it did have some more unique menu items - we had AMAZING white queso to start and the Acapulco Cheese-Steak based on his recommendation. It was covered in an AWESOME cheese sauce that really made it stand out from other typical entrees at places like this. Service was really friendly and super attentive. #Winning. read more

Had lunch at El Sombrero with hubby today. Went around 11:30, no wait line and food came right away. LOVE their hot sauce. My husband and I shared the Lunch Fajita Nachos and we both were full afterwards. Plenty of food in this dish. read more

This place is really good for Tex Mex style food. They have huge portions and it's reasonably priced. The margaritas are pleasantly strong and have good flavor. I would come back and try some of the other dishes they have. read more

Wow, this place has great Tex-Mex people. I just had the best chile relleno I have ever had. The fajitas kicked ass too. The service is great. I could not believe how fast my food came out of the kitchen. It's like their cooks are clairvoyant. 2 minutes after ordering it was on our table screaming hot. I really wish the masses in Columbus could get a taste of real Tex-Mex here. Haven't had this good of Tex-Mex in 15 years. The queso blanco, I can see why they mention that too. read more