Zero star. Im sorry I understand security is an outside contractor but I am a hotel guest and I…read morepayed the hotel and parking and I need to go in and out of the hotel. FYI, I am a a Hilton diamond member since 2013 and never experienced such a bad customer service anywhere. I'm stocked in this hotel because of business guidelines and policies. I am writing this review since I felt disrespected and humiliated and now harassed. This main issue is main parking gate key doesn't open the gate in the evenings. It works fine in the morning and doesn't work in the evening. It is interesting it shows my room number in the screen as it shows in the morning but gate doesn't open. I reported this to the front dest and replaced the key 4 times. The gate doesn't open and there are cars behind. The only option is to hit the horn which the big problem happens. Security comes and shows attitude like it's my fault it doesn't work. I asked the security if he can help which I got more attitude. He has to use his fob key to open the gate. This story is ongoing every single day I go out. No issue when ai get inside. It gets worse with more attitude and I call it now harassment. I blame hotel management for hiring contractors with obvious lack of trainings of hospitality, skillsets and respect at their front line for their hotel. Is it really happening in the US in 2025? Anything I need to do to go in and out of hotel without receiving attitude? Is there anything I am doing wrong? I look forward for comments.

Great customer service, I booked already paid but at the time of booking hotel waa sold out. It…read moretook about an hour to get it straight, thanks for nothing Expedia. The front desk clerk was able to ove ride the previous reservation to get us in our room . Once in our room we were able to relax. The room was a nice size and decdecorated nicely with plenty of outoutlets to charge electronics. Hotel is located next to casino and restaurant which is nice. Also neighborhood filled with restaurants and a shopping mall. Uber ride waa about 25 minutes , about 30 outside San Juan . Breakfast was eggs sausage and French toast with fruit and coffee tea. it was a deli located in lobby with desserts drinks and snacks if needed. Pool area was nice with ample seating , but it rained so we couldn't enjoy it. Overall great stay no issues and budget friendly

We had so much fun here. The machines pay out exceptionally well. Food and drinks are free!…read more The casino was acquired by embassy suites. You will need to go through a guard checkpoint before entering the area. Tell them you're going to the casino! Parking is behind the casino in a parking garage. Make sure to take your parking ticket to the manager to have it validated. When you leave, your parking will be free. We had such an amazing time. The atmosphere is lively and they have over 100 slot machines along with a couple of tables. It's also SMOKE FREE! We were so happy that we're going back tomorrow. Highly highly recommend!

Decided to utilize my Marriott points and booked a 6 day stay at this Marriott Hotel. When walking…read moreinto the hotel you notice how massive the lobby is and how roomy it feels. This hotel has an attached casino and it is very large with tables and digital machines. You have choices of cabana rooms or rooms overlooking the ocean. I chose the ocean view with patio. The room was very large and the bed and pillows were comfy. I really like the pillows not too fluffy, soft, or hard. The housekeepers were the best given how large the room was and how they have to deal with sand tracked into the room. They mopped everyday and ensured the tile was spotless. I also chose to use points to get the breakfast every morning and I am glad I did that breakfast if bought separate would run $40 a day, but with the selection you had would still be worth it. Everything was fresh and so good. I fell for the Puerto Rican Farina type cream of wheat and the corn type cream of wheat. I also enjoyed how the hotel had designated employees who would carry your beach chair to a spot and dig an umbrella into sand for you at no charge. If you have a rental car the hotel has covered parking and the hotel covers the parking fee included in price of room. There is a gem outside the hotel and that's the hotel gelato bar. This is the best gelato I have ever tasted. The raspberry and lemon combination I picked was heavenly. The lemon hit your taste bud joyfully and I wanted more! I could go on about the hotel but I hope the pictures capture the rest. This is a good vacation hotel to pick.

Amazing trip from leaving Norfolk. Arrival was effortless. We were greeted warmly, in English…read moreand Spanish. Our arrival was earlier in the day, so the room was not available for some hours. I truly did not care. We were at THE BEACH.. cool drinks and good food awaits!! We went to dine at one of the restaurants. Good meal. Our room on the 10 th floor gave such amazing views from the balcony. The king bed was clean, room floor nice and clean bathroom as well. We enjoyed our amazing mixologist Angel he is such a personality, will crafting the drinks offered on the menu and your personal choices. The casino was basic, Cafe Mercado offered great coffee each morning. This was a absolutely great trip. The hotel is elegant and even guest all were just friendly. There are different activities each day or not. Its all us to you. I do plan on visiting again.

My wife and I had a wonderful time at the Embassy Suites. We stayed here for the final three nights…read moreof our Puerto Rico getaway. After spending the first half of the trip hiking and venturing out in San Juan, it was nice to go to a more remote part of the island and relax. Plus, free happy hours and breakfast...what more do you need?! I'll start with the amenities. The three levels of pools made the area feel bigger than it was. There were conventions going on while we stayed, so it was crowded, but we managed to find chairs both days. The best part was the easy access to a private beach. Plenty of seating and space for couple and families to spread out. The water is also incredible! But I recommend wearing some sort of water shoes due to seaweed and some rocks depending on where you wander. The food and service went beyond my expectations. To accommodate my wife's gluten allergy, the server at the poolside restaurant managed to secure us *baked French fries, which no one had ever done for her before. That was amazing. The burger I had at the indoor restaurant was also very good. The prices for those meals were pretty inexpensive for a hotel. As for the free items, the happy hours were pleasant. Not the biggest *wow factors, but still...it's free. The breakfasts are well worth waking up for, and as other reviewers pointed out, Jorge's omelettes were supreme. If you're a millennial like myself, stepping into this Embassy Suites is jumping back things I found fascinating as a child. There's a koi pond! And the glass indoor elevators still amaze me. Yes...the carpets and some aesthetics feel outdated. The bedroom carpets felt out of place and old, and should be removed for tile at some point. But if the 2005 vibe is the reason we could afford staying here, I'll take it! As an added bonus, across the parking lot, there are other restaurants, a bowling alley, driving range, and go carts! There's also a casino with live poker and roulette if you're feeling lucky. This resort truly has something for everyone. Make sure to order a piña colada and soak in the good vibes.

I will start with I have traveled all over the world and stayed at many Hiltons. Shame on you for…read morerepresenting yourself as a Hilton. you should have name revoked. starting with driving up. vallet does not greet you. they do not do bell service only for a few you pay at check in. and were by far the most unfriendly people I have met along this trip. Once we were in lobby we had to navigate the 20 deep customers checking in while the lobby was entirely full with high school graduates. Third on my list. If you are American. do not stay here. they were rude at the pool at the shed on the beach, room service. I say this with a heavy heart. I may not speak spanish but I know what great customer service and experience looks like. At one point we had zero air conditioning, hot tub advertise doesn't work. Room smelt like someone barfed in it and they tried to clean it up. We had to wait to check in at 6pm for over an hour. Check in was at 5pm based off reservation. I would give this place a negative 10 for its horrible hospitality.

Solo fui al SPA…read more Desde que entras la experiencia empieza, el portero es muy cuidadoso con que persona entrar al sitio. Yo tenía una experiencia de masaje en la casa del árbol, ME ENCANTÓ ! Literalmente estuve desnuda en medio de la naturaleza en una casa en medio de los árboles muy privada pero con mucho por explorar, el masaje y experia de crear tu propio ingredientes es una locura. Al final de mi experiencia y de disfrutar de las actividades cómo la piscina y zona de descanso, la recepción nos regala un hermosa carta con unos brazaletes (que aún conservo). Fue espectacular gracias a todos por hacer mi experiencia tan linda. Era mi luna de miel y si me la gocé Desearía volver pero gastar $2.200USD no me lo permito ...

The Ritz-Carlton San Juan, Puerto Rico is currently closed for a major renovation project and is…read moreexpected to reopen in early to mid-2025. The renovation, which includes over $150 million in upgrades, is transforming the property into a "reimagined" resort according to News is My Business.

I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

The customer service is nil to none. Please Clean the rooms…read moreLet people know ahead of time, YOU DONT WANT PPL TO SWIM IN THE BEACH! Don't argue with customers Don't leave the front desk unattended for 10-15 min when it's check in time. simple things that the least expensive hotel should know. and if your going to have valet train train n retrain.

Dorado Beach, a Ritz-Carlton Reserve feels like stepping into a real-life nature sanctuary with…read moreluxury layered on top. My one-week stay here has been genuinely magical. The first night I heard what I assumed was a curated "rainforest soundtrack" through speakers. It's not. Those are actual local frogs, and that small detail somehow sets the tone for the whole experience: it feels real, private, and almost unreal at the same time. The room is massive and thoughtfully designed. The outdoor shower is a standout, and the big tub makes it feel like you have your own spa built in. I didn't have a private pool since I'm on the second floor, but the view is so beautiful I stopped caring pretty quickly. What impressed me most was how effortless everything felt. Having an Embajador team plus a driver/golf cart makes the resort feel easy to navigate, and they're quick to respond when you need anything. The pool is stunning and spacious, and the overall vibe is quiet, calm, and never chaotic. The only thing I wouldn't hype is room service. It was underwhelming for the price, especially the lobster. If you're deciding where to eat, go to Positivo near the concierge instead, it was noticeably better. Even when the weather turned intense, it didn't take away from the stay. If anything, it made the resort feel even more cozy and cinematic. Add in the humidity controls in the room (so underrated), and it's one of those places you leave already planning how to come back.

This is hands down the most luxurious most accommodating, beautiful resort there is. The Ritz…read moreabsolutely paid into detail, atmosphere, service, cleanliness, activities, family friendly, quiet, ect! I could go on about how you NEED to vacation here. The views and spa are stunning, the restaurants are PHENOMENAL. The service and staff know you by name, they pay attention, this is truly what it's like to be waited on hand and foot. This is a MUST in Puerto Rico.

We spent a few days in Puerto Rico and chose this resort for home base…read more This a Vacation Club resort so each unit is a minimum of kitchen living room and bedroom. Each room faces the ocean which we loved. Balcony off the bedroom makes morning coffee a great experience. Also there is a washer and dryer which is another plus. It's just about like being at a VRBO. Now the resort amenities. Large pool, and two hot tubs, which we took full advantage of. There is also a restaurant operating as Mahi Mahi Grill. Surprisingly they have an extensive menu, both drinks and food and prices are very reasonable. We only had breakfast one morning but later in the day we had drinks. As with all resorts there is a daily resort fee. I don't get it since you're paying a daily rate to stay there, so why an additional fee on top of it. I pay it anyway. Plus, parking is self parking and it's free. So why four stars? Unit entry is from the exterior. Exterior and corridors felt a little dirty. Maybe just me. So would I stay here again. Yes I would and I recommend that you stay here also.

Great hotel, very clean. Beach feels secluded and private, which is awesome! Hotel was not crowded…read moreat all during our our stay. They also have an activities center with all kinds of games and fun things to do. Would definitely return here. One brief power outage that was resolved within 30 seconds. There is construction during the week that is quite loud, but we were not at the hotel much during the day.

Great staff. We didn't stay long…read more Casino is smaller than what I was accustomed to seeing. It was fairly early when we arrived and it wasn't very busy and they only had one crap table going.

This place is only okay. We have come here two years in a row to watch the March madness Final Four…read moregames. There's is a $50 per person spend minimum at the little bar area with TVs which is fine. However, the service is very poor. The servers don't really regularly come back to check if you need another drink even though it's really obvious you literally have to order another drink because you have to spend $50 each. There seems to be some problems with the inner dynamics of the team because there was bickering amongst them in terms of who did what tasks, took orders, made drinks, brought food, brought drinks, collected tips, etc. It wouldn't really be a big deal but then it kind of awkwardly impacts us / the customer when there is no attention from the staff. Additionally, they have a huge TV, but it is really warped / stretched longwise so even though it's big the proportions are really off.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.