I was a patient of Dr. Elba Franco for years, and I truly believe she's exceptional. The best in Miami.

I visited her office around 13 years ago for a routine preventive care appointment with no complaints. They claimed to have found about nine cavities. They started with three fillings, but the procedure was very unprofessional. They drilled large holes in my molars, causing sensitivity in that area and making it difficult for me to properly chew with those molars. I decided not to continue treatment with them and went to another professional, who, upon review, did not find the additional six cavities they had claimed to see on my X-rays. 13 years later, I am still dealing with the consequences of the poor work they did. read more

I am extremely impressed by this dental office. I was not even sure what insurance I had since my card had been lost. I wasn't sure if it was one of two that I thought it might be. The receptionist went over and above by calling the insurance companies to find out which insurance company I'd be long too. She confirmed all of my information over the phone. I made an appointment for 4 p.m. and walked in at about 3 30. I waited maybe 5 minutes filled out my paperwork and was escorted right in where I immediately received my cleaning. The office is immaculate and very beautiful. I wish I had found this place earlier. This place is truly a gem and the staff are all jewels. read more

Elba Franco, DDS - Dr. Elba Franco in Little Havana. Very impressive! - General Dentistry Near Me - Miami, Florida

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I've been going to Dr Franco since 2003, she actually reconstructed my entire smile. I have crowns, implants, root canals, etc. I come from a long line of tooth problems (mom, dad, etc). Needless to say I've been to a lot of dentist! I will never forget the first day after all the xrays were taken, she said "let me study your case, I'll call you". When she called, she had design my whole mouth including a changed bite and to my surprise; it was less than half the price that two other dentists had estimated! Right now Dr. Franco is my family dentist. I can easily say, Dr Franco change my life, gave me confidence, and I'm not afraid of smiling any more. Actually I've been told how beautiful my teeth are in more than one occasion! And for me it's become very easy to just simply answer with saying "call my dentist." she also does COSMETIC DENTISTRY and has changed my life. read more

Is good dentist place , price is not bad , they take care me same day wisdom tooth and deep cleaning . Thank you .. read more

I've been to this office a few times now over the last year or so and I've really enjoyed all of my visits. The staff are very friendly and the hygienists and Dr. Franco are very good with educating. I've asked them a million questions mostly from curiosity and they've each taken the time to explain and help me understand, which I really appreciate. Not many doctors take the time to do that. They help you understand WHY you need to floss every day and don't just tell you and leave it at that. It is in the middle of Miami so it helps to know some Spanish but non-Spanish speakers should be just fine. Overall very pleasant experience, and I'll continue coming here for sure. read more

I have delta dental PPO plan, which is covered at 100% for regular cleanings. The dentist that I went to is listed as an in network provider on the delta dental website, however when I went into the office, the receptionist attempted to bill me for a $70 coinsurance. After asking why I was billed for out of network, the receptionist then told me that it's because the dentist acquired 8 additional years of schooling (although she is just a general dentist and Dental school is only 4 years to become a general dentist). She then told me that she wouldn't trust the other in network dentists listed on the delta dental website because they weren't "really licensed". Last time I checked, in order to practice dentistry any where in the USA, you have to be licensed. In the end, I ended up calling the insurance company while in office, and it was confirmed that I didn't owe a copay or coinsurance. While on the phone with the insurance company, the receptionist told me to beware because "insurance companies were known to lie...." The hygienist seemed to do an ok job with cleaning my teeth, but after the receptionist tried to scam me, I do not trust any of the staff there. I ended up leaving, without having to pay any additional fees, but that was before they tried to charge me for $20 mouthwash. By this point I was losing patience quickly. I won't be returning. Worst experience ever. read more

This dentist has been my dentist for almost 10 years!! The staff is friendly, the environment is welcoming, and the prices are super affordable!! The dentist is always clean and always working hard. Best dentist in Miami! read more

Elba Franco, DDS - amazing orthodontist appointment!! - General Dentistry Near Me - Miami, Florida

I waited an hour until they called my name and then 4 hours inside since she is all over the place. She makes you wait A LOT. I thought it was truly annoying and disrespectful since we are paying for service and personal treatment. It was a 5 hour visit just to do two fillings and cleaning, she is working with several patients at the same time so that's what made it so slow. I would not go back. read more

Got a cleaning after about 4 years of ignoring my teeth and health. I was absoultely taken away by first the receptionist , then the hygenist , then the 2nd hygenist , and although the dentist just came in briefly I was impressed with her. All in all amazing service. No 5 stars because I got really really sick (possibly from dirt from teeth getting in throat) but after a couple days close to death I called and they prescribed me antibiotics immediately so I could feel better. I am supposed to go back for fillings if I do and all goes well I will come back and update.! Great friendly staff , clean office , good Dentist and all in all a great team. Good Luck! read more

I wish I could give this doctor more than 5 stars. I don't know where to begin. She has an amazing hand, she is so talented with her dental work and super gentle. Her and her office have the best customer/patient service I have ever encountered in the medical field (I work in the medical field). I was very hesitant to try a new dentist I've always had a phobia of the dentist due to a bad childhood experience. She made me feel at ease and very well taken care of. I wish every specialty had a doctor like Dr. Franco. The world would be a better place. read more

Since day one, I've had an amazing entrance. The staff are all kind and accommodate you if your primary language is not Spanish. They are such a cute bunch of female troopers! Always smiling and very inviting! There's a difference when you go to an office and it's all about business, but these ladies offer sincerity and warm hearted compassion. Dr. Elba Franco is such a beauty! She is too kind. This lady helped me out and the best part she is super talented and fast! I've never been to a dentist office where the appointments are on time, the work is done proficiently, and accurately! Best of all fast! This office is cozy and has great energy! And it cannot get any better with the front desk/ dental assistant (jeanette and Susie) and their gorgeous smiles! Oh and you cannot forget about Indy, the hygienist. She really loves her work and does a fantastic job! I like it here! They are up to speed with technology and warm hearted. Thank you! Thank you! Thank you!!!! read more

Friendly staff, cheerful and very accommodating! They were able to book an appointment for me right away and even allowed for me to come later in the afternoon to complete step 2 on the same day. The dentist went out of his way to fix a chip on my tooth, I will definitely recommend and will be coming back for my teeth whitening. read more

Thank you for always taking the time and effort to help all of your patients. We are blessed you have you and your staff ready to treat patients with kindness and the BEST dentist for many years. read more

This place is amazing. If you want the best dentist in town than you have to see doctor Alvarez. He is by far the best dentist in Miami. I have never met anyone so passionate about their work. He does an amazing job every time. I am always happy with the quality of his work. I tell anyone and everyone who is looking for a dentist to go see him. I promise you, you will NOT be disappointed. read more

I never had a more wonderful Dental experience before. First of all, the receptionist at the Meridian Ave. Location, I never met a more friendlier person. She went over all my options & always called Me after each procedure to see if I'm feeling fine... All the staff are concerned if I'm comfortable & in no pain... I recommended Dr. Franco's office to my co-workers & some of my customers at my job... Everyone that knows me, compliments Me on my beautiful Smile... Thanks to the Family Dental office & Dr. Franco... I can smile now & feel confident that I look good... read more

Dr. Haas should be ashamed. He passed along his practice to a total bunch of typical Miami incompetent fakers. Dr. Elba Franco exudes insincerity. Her hygienist no speaky engrish good and her cheesy interior design is just as cheesy as they way she tries to upsell you on unnecessary services and conditions. I have grown up with amazing teeth- never had 1 cavity- no braces. So to be told that all of a sudden I need braces and teeth whitening and an electric toothbrush in one visit- was well, a total joke- and turn off. I walked out that office after turning down all of her 'professional' recommendations amazed at how foolish she is to think that people are that F-ing stupid to buy her ridiculous b-sh-t. It's sad to think that she is taking advantage of the naive folks out there who are totally clueless, which in Miami are aplenty. So maybe I look like the fool- while she laughs her way to the bank... But Karma will get you. Oh yes- it will... ;) read more

Been to this Dentist once before and never had a problem. Over all the service is good, staff is very nice and the place is clean. This second time around I was scheduled for a cleaning and two cavity fillings. The cleaning went great, but it wasn't until the two fillings were completed that I was surprised to see the skin on the edge of my mouth burned off. I was really upset and annoyed. I didn't feel much during the procedure because most of my face was numbed with anesthesia prior, except for a slight burning sensation I figured might have been part of the process, so I didn't say anything. I also think, most people try not to yelp in pain when a dentist has a drilling utensil inside your mouth. Elba and her tech said it could have been an allergy to the suction tube,or acid from the cavity filling process. She didn't apologize but refunded my money back after I demanded it. I'm not saying accidents like these cannot happen, I'm sure they are common but I'd rather go to a dentist that will be more careful with how they handle their abrasives,or at least has technicians who can. Note* I am not and have never been allergic to any rubber or any kind of plastic like on the suction tube. So this experience was really bad and painful. Will add pictures. In general it is a good place, maybe you will go and have a good experience, and pricing is not bad either. Attend at your own risk. read more

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I am only speak for myself, but this place was horrible! I went for a deep cleaning and the guy dentist ( can't remember the name but he is still there) numbed my tongue !!! I am a speech language pathologist and I speak all day long! I had a horrible lisp for 3 months because my tongue and half my face was numb!!! It interfered with my job! On top of that, I had to go back for the second half of the cleaning and after I SPECIFICALLY told them I didn't want him working on me, I was placed on his schedule!! I left and never went back! read more

STAY AWAY!!! This lady is clueless when it comes to dentistry. Her staff is clueless when it comes to even confirming an appt. They were extremely irresponsible when servicing me even after confirming my appt when I showed up they told me my crown was not ready!! Once it WAS ready and she put it in place, the piece fell off within 4 days!! went back got it glued back in and again the piece fell off within 2 week period. SAVE YOUR TIME AND YOUR MONEY GO ELSEWHERE!! It's no wonder she is practicing in Little Havana where she can take advantage of low income families and elderly people. Biggest mistake I ever made! read more

I scheduled a cleaning through Zocdoc. I arrived 5 minutes before my appointment time and gave the man at the desk my insurance card and ID. He seemed confused like he couldn't find my name, but then handed me routine paperwork to fill out. I have new dental insurance so immediately asked if they accepted my insurance. He kind of ignored that the first time and had me fill out the paperwork, and then I asked him to check the insurance again. He called my insurance company ON SPEAKER phone. There were other people in the office and I was unsettled by this but didn't say anything. After about 20 minutes, he told me my insurance wasn't accepted but he felt bad I was waiting and could offer me the $69 cleaning special. During this time he also made small talk about yoga (I had my mat) and about how the office computers weren't working great and it's been very busy. He was very nice. He then told me he could see what he could do (I thought he meant lower the price). Five minutes later, he came to me and said "you never had an appointment and the next person is coming in." WHAT? I looked at him like he was nuts. He then said, "remember I was telling you our computers were down and we didn't have your appointment from zocdoc." .. I didn't recall this. Five minutes before he was trying to offer me a deal to still have the cleaning despite them not offering my insurance. I told him it was unfair and if I didn't have an appointment, and why didn't he say that in the first place, 30 minutes ago instead of checking my insurance and having me fill out paperwork. A few minutes later, they could suddenly fit me in again. I decided to leave because who knows what kind of rushed teeth cleaning I would have had. The guy at the front was nice but jeez... what a waste of time. They need to be more organized or at least more upfront with patients. read more

Dr. Franco told me I had gum disease when in fact I didnt so they could make money off the scaling procedure. I had another dentist and oral surgeon look at my gums and they said my gums are completely healthy. read more

Wonderful staff.. great prices... very attentive and makes sure the client is comfortable. I don't j ow about all these negative reviews but I have myself my wife and my son and we are very happy customers. They actually care about our teeth. The receptionist 8s very professional and offers great service. read more

Really great service! The entire staff is friendly, I had alot of dental work that needed to be done I had to visit Dr. Franco around 6 to 8 times. This is due to me failing to see a dentist for over 5 years. Each time I went I was always greeted with a smile felt welcomed. Dr. Franco and her team are extremely efficient while they are working and they'll have you in and out as quick as possible. I am super happy with the dental work I received and have recommended Dr. Franco to friends, family and coworkers. read more

Highly recommended ,.. very professional team who are highly skilled and very caring for their patients care. It's always a pleasure to visit and they have a honest approach to dental care and treatment . TRULY THE BEST DENTIST I HAVE VISITED. read more

Amazing!!! I actually look forward to going to the dentist. Kimberly, the receptionist, has enough personality to power all the drills in the whole office. She is efficient and lovely, what a combination. Ariam, my hygenist, is an actual dentist who is awaiting his American Certification. Imagine getting your teeth cleaned by the dentist? Dr. Elba is great at what she does. She bonded my broken tooth to perfection. They do invisiline, whitening, and every other service you could possibly need. I have referred about 5 friends and they have all called and thanked me as they love this place now, too! I visited the Miami Beach location at 1688 Meridian Avenue. read more

I don't know where all these bad reviews came from, I think their service is great. Most of the staff always seems to be upbeat and very interested in making sure that you are taking care of your teeth. I was recommended to Elba from a friend after having a bad experience with another dental clinic on the beach. Their price is also a lot better than other places on the beach. read more

Dr. Franco and her staff are exceptional. I don't live in the area, but I make sure to make an appointment for my regular dental care whenever I visit Miami Beach. Not only is Dr. Franco good at what she does, her hygienist gives me a careful, thorough cleaning that I would rate above all the rest! The entire staff is caring. The office is clean and modern. I highly recommend Dr. Franco. read more

i will start with the same phrase -wish i could have her zero stars.terrible experience,doctor is unattentive ,staff is unprofessional and sloppy ,manager or whoever she was-dont have a clue what she is doing,i did not understand why they make appointments,once i was waiting for three hours and doctor did'n even have time to see or talk to me,did diagnostic and estimation of treatments by x-ray,if you do estimation of service for 10000$,you should at least talk to the patient/my opinion/,if she is the best doctor in Miami i definitely cant imagine the worst,second time i was waited an hour for my scheduled in advance appointment ,then they informed me that it was something and i have to wait at least another hour,all horrible and unprofessional,never go back!STAY AWAY! read more