Very poor sales experience as if they are judgmental of their customer. No follow ups or even courtesy to properly converse with the customer. Levi as sales man was horrible. Don't recommend this dealer. read more

I'm really quite irritated with their body shop. The three week delay they quoted _to even provide a simple cost estimate for a repair_ means that I'll be driving around in an unsafe vehicle for probably the next two months, and that makes me very angry. read more

I have a used Cadillac that was getting 60,000 mile service. They advised how much time I would wait and how much the cost was and the clerk spent time listening to me and working with the repair mechanics and they were done early. Polite, competent and quick. read more

The worst customer service representative that I have ever encountered. Very condescending and unhelpful. I would never contact this company for any sales or service. read more

I inquired about a vehicle that I found advertised online. I messaged the dealership to see if the vehicle was still available. I received a text message informing me that the vehicle was still available and would I like to come take a test drive. I responded that I lived in West Texas and asked if they could sell vehicles remotely and deliver the vehicle. I received a reply stating that they could sell remotely and arrange delivery and that a salesman would be reaching out soon to discuss the transaction. Shortly after that, I received a text stating that the salesmen were tied up with guests and that I had been communicating with a virtual agent. The salesman informed me that they were going to sell the vehicle locally and that they were not interested in dealing with me since I wasn't local. Evidently, if you don't live in Ballwin, MO, this company does not want your business. This should have been a very easy transaction as I am a cash buyer. read more

Usually I give higher quality ratings but the service I have received with purchasing a brand new 2024 Chevy Trax from here has been absurd. For starters our car mats were on "back order" for 8 months after we purchased the vehicle. Today I take it into their shop for an oil change, tire rotation and to fix a recall on the start and stop of my vehicle. They proceeded to give me only one update on my car and tell me it will be ready in 30 minutes. I had already been there for 3 hours at this point. 45 minutes roll around and I walk up to the service desk, they proceed to tell me that my car is fixed and ready however they cannot find my keys. Extremely unprofessional service coming from a dealership. Super disappointed this is how customers get treated here. read more

I bought a used $47,500 truck from Elco and have had to bring it back for a major transmission repair $3,867.47 and $8,028.10 for an engine rebuild job. After which I picked it up and immediately noticed a strange new noise when driving. After taking it back they claimed it was the wheels and gave me a new $1,200 quote to replace them. What sucks is I bought this truck with 57,000 miles on it and before putting 45 on it myself the engine and transmission went down. No warranty, and both jobs were supposedly only labor (3,231.56 and $6,130 all labor). I still owe $30k on the truck and just got the $8,000 bill so I'm severely upside down from what still owe to what it's worth.. and there a been a few other bills too, of which I'm over $12k or $13k in total work since I bought it. And One thing that I've always remembered, that sticks out, was when I took it up for the first oil change shortly after purchasing, they asked if I wanted a "free quote," so I said "sure," and their quote came out to be $32,000, so $15,000 less then when i bought it a couple of months before. I really dislike big dealerships that will screw you at every opportunity they get and give you salesman responses and claim they have no ability to help you (their customer they sold the lemon to) other then doing the work and charging full premium price++ on top of it. For what I've spent on this truck I could have bought the same truck new, not to mention I pretty much hate driving it now because it makes a terrible sound sense they completed the $8k engine work. And more recenty, the tire sensors went offline - the same week I picked it up. The rear left sensor went out so returned and their tech said he would do a "reset" to see if that would restart it but that just made the other 3 go offline. Of course he didn't tell me that before I left, he just said the reset didn't work. They only acknowledged it in an e-mail after I noticed it and reached out.. I'm really a pretty understanding guy, but after all these extremely expensive repairs its made me really dislike Elco, Chevorlettes in general, and my truck which I have to live with and pay off.. Thanks to anyone who read this. Hope this helps you if you're looking to buy a vehicle from Elco. read more

I took a car purchased from ELCO for oil change, tire rotation, and "multipoint inspection". I used the concierge service to take and deliver the car, I thought. I told ELCO I did not want a loaner car but they dropped one anyway and when asked why the employee said that is how he would return to ELCO when he returned my car that afternoon. Well turns out that he did not return with my car and calls my wife the following day when she tells him that she is busy till 2 he says we stop working at 2????????? And it happen to be a Friday. I called the guy back and ask why he is calling my wife and he said that was the number he was given. I did give that number when asked for a BACK UP number. All 5 calls had been directed to her !!! I decided to get my car and drove the ELCO loaner to pick up my car. I paid the $129 and sat in my car. I checked the car information screen and it showed that my tires were under inflated and in the exact same order as when they took my car. ELCO LIED TO ME AND CHARGED ME FOR SERVICE THAT WAS NOT DONE. THEY DID NOT INSPECT THE TIRES, they did not rotate the tires. read more

WOW, two and a half hours for an oil change! For full transparency, they also did the typical multipoint inspection, probably hooked it up to a computer that does all the work! I've been using Elco's service department now for a couple of years now. I recently bought my second Cadillac from Elco and they give you several free oil change coupons. I appreciate the gesture, but TWO AND A HALF HOURS for an oil change??? RIDICULOUS! read more

I'm not sure why this place has five stars. This review is just for the service department. I had a 10:30 appointment and was taken right away. (It's a good idea to make an appointment if you can.) I was there for an oil change, tire rotation (I had a coupon) and a 50,000 mile check-up. I decided not to have the 50,000 check-up after finding out it cost $1,100.00. Not a typo. I was sent to the waiting room. And that is what it is - a waiting room. I didn't have to wait all that long. They offered coffee, doughnuts and fruit. The chairs are very large and comfortable. I was out within an hour. My coupon lowered the price from $114.00 to $54.00. I was disappointed that I could not get the 50,000 check-up. I did offer them my first born child but it was a no go. Would I come back again? If I had another coupon. I think I'm paying more for the location (Manchester) and the name Cadillac. read more

ELCO Cadillac - More people wanted doughnuts......., - Car Dealers Near Me - Ballwin, Missouri

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We continue to wait for call backs from several people at this dealership. We bought a used Cadillac from Elco and have been waiting for many return phone calls that never come. Service is not their strong suit and i would not recommend this dealership to anyone. read more

This is for SERVICE ONLY: I replaced my front brake pads and rotors on my Escalade here, saw the online coupon for $490 total including installation plus tax. First of all, I made an appointment for 7am and when I asked if it would be done by 9:30, the advisor Robb Smith acted like I was being crazy and condescendingly tells me, "The appointment is just a waitlist. There's not guys waiting out here to jump on your car to work on it." Well, what's the point of having an appointment system then? Or was this just the way he acted only towards me? When it came time to pay, it came out to be more than $500, and when I asked the the front desk girl, she just said "Oh, those coupons are for the ones that use not very good parts." Apparently this dealership will use BAD parts on your vehicle. I asked for an alignment too, but of course they didn't do it. I also asked them to do an overall check before I put 2000 miles on it, and every time they do this, they say all is well, no leaks or anything, even though the always wet puddle of oil on my garage floor tells me otherwise and I know for a fact that the engine mounts are bad. The service department here is horrible. You cannot trust anything they tell you and you'll end up having to go to other auto shops to figure out and fix your car. read more

This is an extremely courteous and friendly dealership. Customer service both in sales and service department is one of the best I ever experienced, and coming from a retired Navy admiral who has purchased numerous cars and trucks over 40 years, I've worked with a lot of dealerships. In fact my dad owned a major Ford dealership in Miami. I would recommend Elco Cadillac to anyone who is in the market for a new or used Cadillac or needs to have there car serviced. You will not be disappointed. Just an update. My wife's 2017 SRX had a battery issue and the Service Department sent out the 24 hour Roadside Assistance Man (Pat). He was extremely courteous and knowledgeable. Pat replaced the battery (no charge, under warranty) and did a optest of the vehicle to ensure we were 100%. All without leaving the garage! Now that is great service and why we keep returning to Elco. Thanks read more

I have had the pleasure of working with Eric DeBruin & Chris Weaver in regards to my 2019 Cadillac CTS-V. Dealing with someone from out of state can be a difficult experience. These gentlemen made it very easy. What they promised, they put in writing, and delivered it faster than they promised they would. I am located in NY and will be referring everyone to them who is looking for a Cadillac or a Chevrolet. Thank you Chris and Eric. Respectfully, Steven and Jamie Ross read more

We came back from a trip to find that our battery was dead. I called Rick Weinstein and within hours Pat Howk showed up to our house and had the car going. GREAT service. ELCO understands what excellent customer service is. Thanks so much. read more

I purchased a used Escalade from Elco in 2017 and every since then every visit to the Cadillac service department has left me feeling horrible. I was always treated like I was inferior or unworthy as if it was a burden on them to have to answer any of my questions or fulfill any of my service needs. I always wished they would just service my vehicle and treat me with all the courtesy & dignity that they so easily treat all their other customers with. Maybe there was something I could have done better to make them feel comfortable enough to treat me as an equal. Was it because I was using warranties rather than paying cash, that made them feel I didn't deserve complete service, I don't know. Just recently they maneuvered away to prohibit me from taking full advantage of the warranty package I purchased for my vehicle, by telling the warranty provider inaccurate information about my vehicle's repair needs, so the warranty company would determine that I'm not covered for that particular repair. They even failed to completely successfully complete a repair that was actually covered by my warranty. Not to mention, I paid $500 for spark plugs & wires, but still not enough money to get treated with a little more decency, I guess. Now I have since then went to another vehicle service provider where all my service request, plus a re-do of what Elco Cadillac said they completed & more was easily fulfilled and paid for using the same warranty company that Elco, specifically Service Advisor, Matthew Hohenstein, convinced to deny me coverage. Now I can only guess why, I was purposely only provided limited coverage when I had all the coverage I needed for all the repairs that I needed. I need to know what was it about myself that made my Service Advisor Matthew Hohenstein feel justified & necessary to not only limit my use of my warranty but speak with me in such a horrible belittling manner. read more

Charles was great! I took my suv in with what I though was an issue. He kindly asked if he could drive it, and see if he could figure it out.. took him 1 circle around his parking lot and he knew what the problem was! It was user error, but he took the time to figure it out, and was hands ok with the problem. a+ thank you!! read more

I take my vehicle to ELCO and receive nothing but top notch service. Jeremy Lovegreen is so knowledgeable not only on Cadillacs but on all vehicles. He doesn't pressure you, or try to get you to pay for things your vehicle doesn't need, unlike some of the other dealerships in the area. I will continue to go to Jeremy until my car dies, and the next car, and the next car... read more

Disappointed with their service department. I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I called back to set up the appointment, no one could help me. I was assured someone would call back before 6--you guessed it--no one called. I know the tires are able to get in quickly but was told service is backed up. Very upset could not even get a call back when I called twice to set up an appointment. And on top of it was treated rudely by the women who answered the phone. Was thinking of getting another Cadillac there, but after this--no way. read more

Lamarr Powell is the best salesman! We all finally came to numbers we could agree upon. Took longer than expected but worth it. Everyone was friendly and helpful. Great service too read more

ELCO Cadillac - Car Dealers Near Me - Ballwin, Missouri

Everyone here is extremely help except HENRY in service. He's beyond racist. The first interaction I kind of brushed off as if he was having a bad day. I had know explanation for the other 2. Their great with everything just stay away from HENRY in the service department. read more

Bought a vehicle 5 years ago from this dealership. Been a faithful and loyal customer of their service department ever since. Will not be returning and will not be purchasing any other vehicles from this or any affiliated dealership. Less than six months ago my vehicle's was running rough and the service suspension system light activated. I immediately called in for service and the vehicle was repaired. This past week my vehicle was suffering from the very same issue and I scheduled a visit and returned to the service department. Upon my return I was greeted by the service manager who informed me it would be $160 to diagnose the problem due to the expired warranty. I informed him that they recently had done the very same repairs and I didn't think that was right. He informed me that they would not be able to even look at the vehicle until I agreed to pay the $160. This was the final strike for them... Previously and just one month prior I was in for routine check up where they showed me a drawing of my vehicle and highlighted several dings and scratches which I was well aware of. They sold me on paintless dent repair package to a total of $290. When my vehicle was returned to me I looked at the areas which were to be repaired and all of the same scratches were visible. I asked that they show me where they had made repairs. They summoned the gentleman who performed said repairs and he couldn't anything but a general vicinity that had supposedly been repaired. I strongly recommend if you are in the market for a new Cadillac that you consider your options closely. Finally, do not fall victim to their upselling of this worthless paintless dent repair service. read more

I bought a used Cadillac XTS from Elco last year and have had it in for a couple service issues during this year. The service department is superior and willing to work with my schedule while suppling me a rental. They worked with Cadillac on getting me a discount on one of the issues. Rob Smith has been wonderful with his help along with Greg Kuntz. Classy is the perfect word for this department. read more

Purchased a used Camaro a week ago from ELCO Chevrolet. Had been looking at others that were in Illinois and Kansas both less miles and 2 to 4K less in price. This one came in and since I live 5 miles away wanted to check it out. Decided the extra cost was worth the hassle of going to another state. Paid cash, but still had to go through the laborious process of talking to finance guy who wasn't aware of cash purchase, then switched to a 30 minute ramble of the extended warranty, that I made aware I wasn't interested in at the outset. Leaving the dealership, the windows were up and stereo, A/C on. Car seemed a bit loud, but not so much as an issue at the time. Later, driving and accelerating on the highway, the sound was unbearable. Looking underneath, I noticed there were no mufflers. I texted my salesman and asked how this could go out this way, and be able to pass inspection. He stated he talked to the shop and that it had a "premium exhaust system." B.S. It had straight pipes from the engine back. The exhaust system was faulty, extreme resonance when driving. I am now out 1000.00 dollars as to having to have the exhaust replace. Mistake going to this dealership. read more

I've been incorrectly billed for the same tire replacement service three times. Despite my responses to the same/each invoice in writing, explaining that their service manager has instructed me repeatedly not to pay the invoice, I continue to receive harassing/false invoices. And despite asking that Elco (accounting) in writing to at least acknowledge receipt of my responses, they remain mute. They obviously lack a team approach to service. A BBB complaint might be a better option. This has been ongoing for over three months. read more

Great experience again. This is my third car from Brian Buhr and fifth car from ELCO. I had a tough budget to hit this time and they made things work to get me the car I wanted. Will be back again. read more

Jeremy was very informative on the car (is new to me). Everyone was very nice and respectful of my time.

Do not buy any vehicles from Elco Chevrolet. I bought one in July 2017 and took it back to get a oil change in December. They told me that the engine was dead. They sold me a bad car!!! I have the car fax and it had prior engine problems. The guy that sold me the car name was Eric. I had my daughter with me and he could not look me in my eye. He said that we can't help you. I also had a extended warranty on the truck and they said they were not going to pay. I have contacted BBB, Contact 2,4 and 5 and my lawyer!! Please do not purchase anything from these scum bags. BAD Customer service Mr. Eric!! You have came across the wrong one buddy!!! read more

The sales team at Elco Cadillac are nothing short of amazing! Our new vehicle was delivered to us yesterday after an addition was completed, and we are delighted with the entire experience. Dan Koopman is an exceptional salesman! Due to the location of the dealership, most of our interactions occurred via phone. He promptly answered every question I had. I decided to visit the dealership on Dan's off day, but he made sure that another salesman could pickup where he left off. Levy Morden was a joy to meet! I don't think I've ever laughed so much during a test drive! Eric DeBruin was very personable and quickly appraised our trade-in with great results. Every individual I encountered at Elco Cadillac was amicable. Dan actually drove to my workplace this morning and highlighted all the features on the vehicle. I recommend Elco Cadillac to anyone in the market for a new Cadillac. Be sure to ask for Dan or Levy! read more

I really expected more from their customer service department. I finally was able to get an oil change today without waiting for ages. People at the front desk are not very responsive. I expected more from them as far as customer service goes; I don't find them explaining information the way they should to someone who is not an expert. If today's oil change wasn't quick, they'd get a 1-star. read more

We recently purchased a new car at Elco Cadillac. The process could not have gone more smoothly. We worked with Levi Modern and Bill Pastor. Both salesmen were professional, friendly, and helpful. The negotiations were painless and fair! We never felt rushed or pressured. We are excited about our new car and would highly recommend this dealership! read more

Terrible experience getting my Cadillac serviced at Elco. I took it in for a rubbing noice I was hearing. Of course after the diagnostic they came back that I needed $5,782.40 worth of work done to my 2006 CTS (The type of bill that makes you think about a new car... Elco is also a dealership... hmm). Given the extreme depreciation of new cars, I wanted to keep mine as long as I can, so I paid for the items the rep (Mark) said I needed to pass inspection and a couple others he lead me to believe would help extend the longevity of my new tires. I specified that I wanted to take full advantage of the $100 rebate GM offered on my new tires so to get the tires that were eligible for this rebate. Mark got the ones that made me eligible for the $70 rebate... I explained that I wanted the $30 difference, at which point he told me they couldn't. So I asked to speak with the manager, who I played phone tag with for a couple days. Finally I get into his office and explain I'm eligible for other competitor coupons Elco states they'll honor, and he tells me he'll mail me a check, because he can't decrease the bill for some reason or another. He proceeds to tell me "I've already discounted more than I should have." The check he wrote was for $96.00... The bill came out to $3,711.05... how generous of him. He asks who the check should be made out to. I said me. I received the check in the mail a couple weeks later. The manager made it out to my mom who bought the car years ago and I bought the car off of. So she had to meet up with me, so I can give her the check, to go to her bank to cash the check when she had a chance, to meet up with me, so I could get my 96 bucks. I won't be having work done at Elco or purchasing a car from Elco for the rest of my life. read more

I submitted my vehicle of choice on GM's web site, and requested assistance from a dealership sales person. Ken Peterson contacted me, and he was 110% in every single aspect of the deal. Ken was able to locate the vehicle very quickly, with every option I wanted! Communication was very easy, and he always responded quickly and clearly. The deal was easy, very friendly - the most professional experience I have ever had when purchasing a vehicle! read more

This place is amazing. I have had repair work done here numerous time on my 2002 ELDO and have been very pleased. Yesterday to my surprise I was offered a Free Loaner, 2015 ATS while my car is repaired. In that they needed to keep the car a few days, they said keep the Loaner till we are done. CLASS ACT! read more