We went to four different dealerships while looking for a new vehicle. This was one of them! Of the four, this was the least informative. I test drove two SUVs here. Neither of them were what I was looking for. While some salesmen at another dealership wouldn't leave us alone, the guy we worked with here didn't seem all that interested in helping us. He was nice enough, but was clearly just going through the motions. At other dealerships, we were given a little info about the car before we test drove it. Not here. We got the keys, drove, came back, got keys to another vehicle, drove, came back and said thanks and then we left. He may have been having a bad day, but he didn't do anything to make us want to go back. read more

I walked in wanting to test drive and Brian asked me as soon as I walked in how he could help. He was able to get the Santa Fe calligraphy for me and even cooled the car down before we went out since it was warm out and I was wearing shorts lol I thought that was very thoughtful. He explained some of the new tech inside and some options I didn't even realize it had. I had to adjust to the shift being on the steering wheel instead of the middle console so it was trial by fire but I really loved it. When I got back Brian was happy to hear that I loved it but I did preface before we left the lot that it was the first dealership I walked into and that I want to test drive multiple vehicles. He definitely gave me more info and comparing to the models I wanted to test drive which I appreciated, but luckily my husband already told me everything he said because he is into cars. He didn't push which I also appreciated. I'm just not ready to purchase yet. I did receive a follow up call two days later and got more info. I let them know I have a Honda with not even 60k miles so it will still be awhile. I just wanted to test drive so I knew far in advance. I appreciated that they said they understood and that I barely touched the surface with the Honda and they appreciated my candidness. Like I told the caller, I'll come back and work with Brian because I'm loyal so don't worry! read more

The service department at this dealership is the most incompetent patronizing service individuals I have ever met. I had a horrible service experience there today and was told by the service manager that I should never bring my car back there because they won't service my car and I said oh don't worry I won't ever come back here again. These are the most patronizing men I have ever dealt with and they literally make me sick to my stomach. I have bought two cars from them, my son has bought three cars from them. I WILL NEVER GO BACK THERE FOR ANYTHING AND I WILL BE TELLING EVERYONE I HAVE A HUMAN INTERACTION WITH, THAT IS IN THE MARKET FOR A CAR, to STAY FARWAY. THEY ARE ABSOLUTELY THE WORST. In fact, a family member of mine works for a national TV station here locally whose sole purpose is to expose companies just like this. I thought the well known notorious South County dealership was bad. DEAN TEAM's SERVICE DEPARTMENT IS EVEN WORSE. read more

I went to have my 2013 Hyundai Sonata serviced, oil change and asked to have my engine that was sounding a little rough looked at. I even paid to have a mechanic drive it to help diagnose the issue. Was told that they thought it might have been low engine oil, which they replaced. Fast forward 3 days and I am broken down on the side of the freeway because my engine failed. Was also shown a cabin air filter and told it needed replacing only to have the manager turn to someone else and tell them that was their filter. I checked and mine was never removed. I think they must just have a filter that they show everyone. Have been coming to this dealership for 12 years because that is where I bought my car, but service has gotten steadily worse and I will never go back. Like the Hyundais but will buy from someone else read more

Being unfamiliar with Hyundai, we tried this dealership and product. Boy, we found out the hard way!!!This place is a worthless money pit. The Hyundai product is complete junk. The customer service stinks. The dealership will only take care of you if they can make a big buck! PLEASE, don't do it... and, I have nothing to gain, as I'm just being brutally honest!! Go elsewhere and avoid this product. read more

Tommy was great. Very speedy communication.. Tommy was courteous. I was searching for a good used car for my granddaughter with low mileage. And I saw an ad on Facebook marketplace. I requested a Carfax and additional information and Tommi sent it to me read more

Dean Team Hyundai - Nice used car. - Car Dealers Near Me - Ballwin, Missouri

I purchased a 2018 Nissan Sentra SR with 53k miles from them 7/29/22. Paint is now falling off and transmission had to be replaced. read more

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Excellent dealership with a friendly and knowledgeable staff Andy Miller was our sales associate and was great to say the least. This is our 5th Hyundai we have purchased from Andy and he has always been great to work with. If you want to look at Hyundai vehicles go to Dean Team and ask for Andy!!! read more

The dealership is a scam for service. We paid $800 for repairs. They messed it up big time. Now there is a flashing engine light and it makes a noise while driving. Don't go there, these people will rip you off read more

We stopped here to ask about a Hyundai Ionic 5. The first salesman, who appeared we were rudely interrupting his lazy day said they didnt have any because Hyundai was having trouble selling them. ( I already knew from Car & Drive website that this car is their #1 ranked suv in the U.S. and are hot items). The second salesman admitted Dean Team does not have the equipment to charge electric vehicles and THAT's why they dont have any. I felt like I was back in the 60's and 70's dealing with "those guys." I'd never buy a car from these people read more

We are so in love with this car! A huge thanks to Andy Miller at Dean Team Hyundai Ballwin for being the most respectful, helpful, and honest person I have ever worked with in the car dealer industry. He has been so willing to go above and beyond to make this car a reality for us. Even Ben the finance manager was very upfront and honest about everything to ensure we we didn't leave with a warranty that wouldn't work for us if we needed it... I've never had that. It's always been someone pushing financing and warranty on you because it helps them make a buck. I will 100% be back for future endeavors! read more

Recently bought my first car from Dean Team. Tommy Daher was our salesman. To say he was awesome, is an understatement! He kept me informed on a vehicle I was interested in while I waited for insurance to total my current car AND got my payment where I needed it to be. We were also in and out in an HOUR!! Unheard of! We are more than satisfied with Tommy and Dean Team and definitely recommend!! read more

love the car, terrible after care. I was told I could get roof rails put on my car. after 5 months of the salesman promising me that he was handling it, I am now told they won't work on my vehicle and no one will acknowledge me, no one will message back or call back! 5 months of being lied to! Terrible service read more

Went to have routine maintenance done on a 1 year old Hyundai and the service rep recommended that we have an emissions test. We accepted, then realized that you don't have to have an emissions test on a 1 year old car. Slick work on the reps part, and explains the poor yelp reviews, and why people don't trust car dealers. Well earned poor reviews. read more

Again, all prior complaints stand. More updates on things wrong that Dean Team should have handled: 1) More plastic wrap found in the car, this time on the interior lights. Dean Team did a terrible job prepping the car (and they had four days to get it ready). Based upon this, I'd have no faith in their maintenance abilities. 2) Nav/Console software out of date by at least 3 months. Should have been updated on construction or pre-delivery inspection. Required me buying a usb stick to update. 3) They never sent me an NFC key, so I ended up buying one from another dealer. So, beyond the 2k markup, I ended up spending 35 for a third key, 15 for the usb stick, and about two hours of my time inspecting the car to get it clean of detritus that Dean Team had left in the car. read more

Dean Team Hyundai - plastic wrap on lights on both sides of the car. - Car Dealers Near Me - Ballwin, Missouri

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Today: This is our 12th car purchased from Andy Miller!!! Always excellent service and fantastic pricing. We will be back for #13!!! Five Years Ago: I have purchased all my cars here and always get excellent service and fantastic pricing. We left yesterday with two brand new cars! Win! Win!! Special thanks to Tom, Andy, Sean, and Scott. read more

Went there to test drive a car. The car was not there. Turned out to be a loaner car. 1500miles and wanted full price like a new car. The salesman where not that good. They kept telling us to call them back. They just wanted to text. Very sad. Funny they said we could not get a better deal........lol right. If you look at Car Guru you can find better deals in Indiana. Less than a 3 hours drive and saved big money. Look it up your selves. I do not get paid so I will not use the dealers name. read more

My car has a major engine problem and is under 80K miles. My mechanic told me to contact a dealership, as there is a known manufacture defect, and there is a course of action they will take to resolve this issue. I called the Dean Team Service department, and the service "professional" I spoke to said there was nothing that the manufacture covers and offered me some other service that would cost me $600 dollars. I called a different Hyundai dealer and received the exact opposite service: they looked up the VIN and have provided me a course of action with the manufacture to fully resolve this issue. I felt the service person I spoke with at Dean Team was belligerent and condescending. Based on this interaction, I will avoid Dean Team in any future consideration for my automobile needs. read more

Just purchased a new Genesis from Dean Team Genesis Ballwin/Hyundai. Andy Miller and Steve Harper couldn't of been more accommodating and helped me find the perfect car for me. Thank you. read more

My first time working with the Dean Team was very positive. Andy Miller was friendly, professional, and laid back - not high pressure and very flexible. It was a positive process and I love the car! read more

I bought a 2022 Hyundai Tucson Hybrid from Steve. I am from out of state. They bought me out of my lease. I was hesitant to buy from out of state, and I was nervous about having them buy me out of my lease. Both he and his manager Gordon promised me a few things: 1/ they would buy me out of my lease and I won't have to keep paying lease payments and 2/ that they would handle the out of state registration, titling etc. 1/ I'm still getting charged for both cars despite multiple calls and pleas to try and get it resolved. I've personally spoken to both Gordon and Steve and they promised to help me address the situation...then they stopped returning calls. I'm still out over $1,000 and haven't had any of my calls returned. I can not get anywhere with Hyundai Motor Finance. I'm horrified. 2/ I had a long delay in getting my registration and new plates. They tried to blame it on the DMV. It took a lot of time to figure things out...my temp plates expired and I was nervous I was going to get pulled over. To their credit, they did overnight me my plates when they finally arrived. (That is why I gave them 2 stars instead of 1. Please consider other dealerships...this dealership is quick to make promises that they cannot keep. read more

horrible experience.. never going back to that dealer. a gentleman named Andy Miller was just down right rude. not to mention a young employee in a black Nissan almost hit my daughter. save yourself the trouble read more

Awesome experience purchasing my new Tucson Hybrid from Dean Team Hyundai thanks to Peter Ostlund. Pete, you are the BEST!! THANK YOU so much for all of your hard work, knowledge of product and people skills. Like to thank you to Gordon for great assist in financing. My experience in this purchase was a 10++ out of 10. Thank you to everyone involved! read more

Andy Miller was easy to work with and straightforward. It's my second transaction with the Dean Team, and I look forward to doing business with them again. read more

If you come for service on a Saturday and plan on waiting be prepared to watch Fox News (don't turn the channel) and if you most likely won't get your free car wash as they run on a skeleton crew on the weekend. After asking about a wash, Michelle in service offered to get is one but we would have to wait another 30 to 45 minutes (we already waited 1 &1/2 hours). read more

Dean Team Hyundai - They have a tv just don't turn the channel. It'll be on Fox News so you may want to bring head phones. - Car Dealers Near Me - Ballwin, Missouri

I have tried to get an appointment to have my car looked at, called and was put on hold, eventually just put my number in and waited for a call back, only to not get one. Customer service is awful, would not recommend. I have brought my car in once before have paid $250 for two hours of "work" when the technicians didn't even fix the problem. read more

My family and I have been customers for some 15 years. My very first car (newly purchased) was an Elantra '02 and back in 2011, I purchased a new Sonata. Earlier this year, my mother purchased a Genesis. All lovely cars. Every employee we have come in contact with (whether in sales or service) has gone out of their way to assist us. We have always been showered with kindness and honesty and it keeps us returning. I recently had my car serviced and anticipate some major work to be done. The guys quickly determined the issues and promptly offered a coupon I hadn't known about to help offset the sad pricetag. I really appreciate the care in ensuring I'm safe on the road and understanding that I don't have a tree in my backyard that magically grows trees. Thank you for always taking care of me and my family! :] read more

Experiance with Ben Bizzle at Dean Team was a nightmare. Ordered a car from him and dean team 3 months ago, had agreement on a trade in and reassured on over 5 occasions everything was still good and everything we agreed upon would hold till our car came it. finally three months later my car arrived and I go to pick it up. I arrive with the expectation our hand shake and several reassurance conversation later I would be leaving with my new car on the agreement we had. NOPE. I was greeted with an over $8,000 difference and a rude and arrogant conversation . I explained I quit looking and thought a hand shake and verbal agreement was the truth. I was informed it was my choice to order this car and not his fault the market changed. never would I encourage anyone to business with this company. Do not care about their customers or customer service. They called me at 5:00pm on October 31 begging me to come in that night to get one more sale for the month of Oct. Hope this helps anyone thinking about about doing business with a company that does not hold to a hand shake and word. read more

Two times I've called to set an appointment at Dean Team and requested a loaner vehicle. Two times I've been told over the phone that I would be able to get one - the second time even being "guaranteed" a loaner car. Two times I've shown up and not been provided with a loaner car. Update: my HUSBAND called and they gave me a car. AFTER being told not 5 minutes prior that there were no loaner cars at all. I'm glad to know i have to have a man involved to deal with this dealership and get proper treatment. I purchased my vehicle brand new here 3 years ago and will not be buying any other vehicles from dean team. read more

I had a great experience with my new lease arrangements thanks to Weldon at Dean Team!

Hello, I bought a 2016 Hyundai Tucson used in 2018 for my daughter. We were sold a 10 year / 100k mile warranty. They tell You everything that could go wrong & the cost. I get it, it's Your job to sell. Fast Forward to July 2022 & the engine blew, I went from a Customer to a defendant in a court of law & had to prove my case, which I did. Dean Team Hyundai had my car in the shop for 100 days (one hundred days !!!!) They did the engine change & I get in it to hear a loud squeal; I'm thinking a belt is slipping & it went away, not a big deal because it has not run in 100 days. I give it back to my daughter & the squeal continues upon startup & I look at the receipt from @DeanTeamSTL , the bottom reads excessive clutch slipping from the time of startup..... What? This was not the case prior to the engine blowing. I go back to the service department (who was great the whole time) & they suggest starting a new claim for the clutch slippage. The point of my story is that the used extended warranty company is painfully slow & I cannot afford to have the car in the shop another 3 months. I just wanted to make everyone aware of my extended warranty experience, I would not recommend. read more

I bought a used Prius at this location, and they gave me temporary tags. Unfortunately, they waited until the very last minute to send me my title, safety, and emissions inspections, so my temporary tags expired, and I'll have to pay a fee to get my permanent plates. I'm still waiting on those inspections and my title to arrive--thanks Dean Team! I won't be buying another vehicle here. read more

My husband recently had his vehicle at this dealership and they had his car for almost an entire month to fix a wiring harness issue. He got a loaner car from them the day before his car was repaired (whoopee). He had to drive my car to his job and I had to Uber to work Monday through Friday all that time. We are taking the paperwork to a couple of different mechanics to review and give their professional opinion on what transpired. Explanations were vague and the whole extra lengthy process left us with a sour taste for the Hyundai brand and a distrust of wanting to use this dealership for anything in the future. If this is how you are treated for a repair it does not instill a lot of confidence in buying anything new from them. I would suggest the General Manager vett his mechanics and service supervisors better in the future or retaining customers could become tough. read more

I have never had an experience like this in my life from a business. This is what I would expect from the DMV, but not from an actual business with customers who can easily go elsewhere. It's as if every one of the guys in the service department is looking for an argument or a way to put somebody down to feel better about themselves. They're short when they speak, sarcastic, patronizing, and angry. And frankly I don't believe their exaggerated interpretation of their own intelligence is very accurate, let alone their underestimate of the intelligence of the world outside of a Hyundai service department. I've had one previous experience with the Dean Team when I visited for an earlier recall. It was almost just as bad, but I didn't bother to mention it. Perhaps I should have. I was considering buying another Hyundai, as mine has been a reliable car with a good number of features, but after this experience I would rather never risk dealing with another Hyundai dealership again. I would also like to mention that there was a young girl next to me at the counter at the time of my visit. She was speaking with another member of the service team about her car. She did not speak very good English, and from what I heard while waiting, she had brought her car in for recall work. The man behind the counter was taking advantage of their language barrier and her timidity and was forcing her to buy the recommended services while her car was in. The main thing that stood out to me was when she said, "So this is what I have to pay?" and he said very sternly, "Yes, this is what's recommended [and then louder] - this is what you're paying." The recommended part was quick and quiet, because he knew she wouldn't understand. She looked confused and rather defeated. She knew she was being taken advantage of and didn't know what to do about it. What a disgusting way to make money. read more

Had a great experience with Andy Miller when we purchased our Hyundai Palisade. Couldn't have found a more honest and kind salesperson. I appreciated the level of integrity and sincerity he displayed through the transaction. Was never pushy like most people imagine car salesmen. Highly recommend asking for him! read more

Took my car in this morning for an illuminated malfunction indicator light (I'd not previously done business with them). The staff was courteous, helpful, and very prompt! They did a diagnostic, found a defective coil, and were able to fix it right then, all still covered under warranty at nearly 50k miles. Great experience! Thank you! read more

If you are reading a Yelp review of a car dealership then you are possibly an Internet Buyer looking to purchase a car. That is my profile and I had a horrible experience at Dean Team Hyundai. First I asked for a ePrice on a car, and in retrospect I never received one. I was ok going to the dealership to test drive the car because I was good with the discounted price displayed on the website. Unfortunately their Dean Team Discount contains $2000 of discounts that the average person will never qualify for. If you give them feedback in person, be prepared. They tell you that everything is your fault. They are perfect. Their website is perfect. They have tons of experience, and that this is all a "you" issue. They have never heard the adage the customer is always right. When asked why they are not more forthcoming with their pricing they blamed website real estate. Well they had enough real estate to display the misleading price. The best words I could use to describe the Dean Team Hyundai sales staff and sales manager are Unprofessional, Deceitful, and Disrespectful. The experience is a classic Bait and Switch. Get you in the door then try to shift your expectations to paying more for the car. If you like haggling for a new car then maybe this is the place for you. If you want an online buying experience then shop one of the other dealers in town. The upside to all of this is that I called a competing dealer in St. Louis and told then the "Deal" that Dean Team was offering, and they called me back in an hour and beat that deal by over $500. Three hours later I was in my new car. read more

I am very disappointed I was not informed of the 0% financing available. Although; I had bank financing, I did inquire and was told it is not available, but 0% was an option. Upon speaking with the finance manager, he was rude and told me the only option is to sell or trade my new car. He had a disrespectful tone and tried to blame the sales person. I do not recommend the Dean Team Hyundai Ballwin. read more

I bought my Hyundai Tucson from Dean Team. The service was great. My college son needed a new car so I was helping. I got a bid on Truecar so I went Napleton Hyundai in Hazelwood. When I got there, the price was $3000 higher than what I was quoted and I had it in an email. There were a ton of ads on charges. I called Dean Team, asked what their price would be exactly. They assured me what the price would be and it was exactly what we paid. It was a fair price and great service. Ben was my salesman both times and he is so good. He's very honest and what he said he exactly what he produced. I would buy from Dean Team Hyundai any day. There are no pricing games. What he offered is exactly what we paid. read more

Purchased a Toyota Sienna. That's the best part of the process, getting a car that will last despite being poorly maintained and given 0 care by dealership offering it for sale. A very unfortunate experience. Lie after lie after lie. Unprepared lazy salesperson that will rather respond to any question with an answer he makes up or thinks rather than verifying information he is sharing to the customer. Way to go, Ben. This dealership is trash. "We owe" is worth nothing here. read more