I came in for a 10 a.m. appointment October 13, 2021. Allan Holley was my service technician, and he did a spectacular job. He looked up my service profile, corrected my address (It hasn't changed in 34 years, but it was cross-matched with my youngest son's address and phone.) Everything got straightened out. Then, I needed my radio code to be recalibrated. Allan got in the car, turned it on, and the radio worked. WHO DOES THAT? HOW DOES THAT HAPPEN? It's an anti-theft radio. So, I guess if it doesn't move, it gets turned back on. I didn't know that. Allan estimated the car would be completed by 11:30 a.m. I was there for normal service, emissions inspection, radio recalibration and a car wash, which is free if you bought the car from West County Honda -- which I did. I was sitting in the service waiting area reading a book and I hadn't even finished a full cup of coffee -- and Allan came in to say everything was done. Holy mackerel! How important it is to keep up with standard service on your car! read more

This place is a mess and for those that don't know, it's owned by a group in Colorado. That's where your call will go if you call to schedule service. Note that they will also add a 2.5% credit/debit card fee without notifying you until you arrive. They will tell you that it is disclosed at appointment booking, but I've yet to experience this. This can be quite significant on a repair. Lastly, when I tried buy a new vehicle, the sales rep went to talk with his manager when I made an offer. He returned to RAISE the price. I purchased for thousands less in Columbia, MO and laughed for 4 months while I watched the vehicle sit on their lot. read more

Zero stars. Got taken for over $900 for work the Service Manager (last name Tocco) told us we would not be charged anything for because the part was under warranty. He told us if the labor was not covered by warranty, then there would be no charge. They never called us to tell us what they found out from the warranty company. They just did the work without our approval or any discussion of final charges. We get a call that our car is done, only to be presented with a bill over $900 if we wanted our car back. Criminal behavior. Don't trust these guys. read more

Buyer beware-they will promise you a vehicle and then sell it before you can get there and then try to sell you a much more expensive car. Do not trust them and go somewhere that does not scam and cheat potential customers read more

Service department is horrendous. Not worth your time or money. I brought my 2020 Pilot here to get a recall fixed. There's a problem with the sound system that causes the screen to blank and all sound drop. The first appointment I scheduled they said it should only take 1-2 hours. After three hours they called and said there were parts broken inside the sound system and they didn't have them in stock. But they didn't have any loaner vehicles available, so I'm expected to drive with no screen or back up camera until they can get the parts in a week later. Second appointment for same problem - supposed to be 1-2 hours, after 4 it's finally done. I check out my car in the parking lot, and they forgot to hook up the CD player back to the sound system. I go back in and tell them this, they say sorry we can't get to that today, but we'll make you another appointment for that next week. Seriously? Who do they have working back there that doesn't know to plug the CD player back in when fixing the sound system?? Third appointment - they finally get the CD player working again. I talk to a manager about how long it took to get a simple recall fixed, and he offers me two free oil changes. Ok, thank you, I appreciate that. But when I book the oil change a month later, they have no record of any free oil changes and accuse me of lying about it. Never doing business here again. read more

This place is an absolute shit show. Run. Terrible service, terrible sales. Trust me, there are better places to buy or service your car.

If I could give 0 stars I would. ZERO STARS. I took my 2012 Honda Fit in to have a problem diagnosed with my blower (it was not blowing). I originally bought the car from them, actually. Love Hondas. I had used a multimeter to check the blower motor and blower resister and both were good. Before going in I had changed the fuses and a relay - so I was stumped. The technician (Terry L) reported that the blower motor required immediate attention (it was not an electrical issue, the fan was physically getting stuck). That was the actual root cause of my problem. However, Terry L also said the blower resister needed immediate attention (even though it was working just fine - like I said, I tested before going in). Terry L also said that my cabin air filter was "in need of attention soon." I HAD LITERALLY REPLACED THAT FILTER MYSELF THE DAY BEFORE. IT WAS BRAND NEW. They gave me a quote of $1522.39 for parts and labor to have all this fixed. Because of the air filter and blower resister recommendations, I knew I was being scammed. I told them to put it all back together, so I could leave. I was disgusted. I did not want any work done there. I was charged $190 for their "diagnosis." I left the dealership, went directly to O'Reilly's, purchased a blower motor for $90, installed it myself (it is easily accessible and held in place with 3 screws) and the problem was fixed. In the end, the fix was $90 and 20 minutes of my time, versus the 1522.39 they quoted (along with half a day to do the work). They are a horrible. I will never do business with them again. read more

Stay away, run away. Truly. Go anywhere else. I am so furious that my Honda-loving family has given this dealership years of business only to be mistreated and overcharged for services under-performed. Save yourself the wasted time, wasted money and overall aggravation. I can't even with this dealership. Zero stars. Zero. read more

Terrible customer service. No one knows what's going on. Calls just get transferred all over the place. We bought a van from West County Honda that was the company's loaner vehicle. The passenger side, sliding door panel was broken before the purchase, and Honda promised to get it fixed before we took it home. The panel was still broken after we drove it off the lot. We brought it back and again it was supposedly fixed. We cannot use this door because the panel pops out and blocks the door from being opened. It has now been months of dealing with a broken panel and a door we cannot use. For the last few weeks/month, Honda has told us they are ordering a new panel. There has been no communication. My husband leaves voicemails and never receives call-backs. No one knows what is going on. Today, he called them again to get an update on the panel, and the guy that he was eventually transferred to just kept saying he doesn't know anything about it. They are very communicative and available when they are going to get your money, but crickets when they need to fix something on their end. read more

My car needed service and they mis diagnosed the problem and tried to sell me parts and services that I didn't need. Luckily I have a family friend that is a mechanic and he told the honest truth about what was going on. They quoted $1200 to install a starter, and $6500 for a new engine. Which is almost three times what a family owned mechanic quoted me at. Only go there if you bought a Honda that is still under warranty! Besides wasting my time and money Allan was a very nice service rep. read more

They are rude and don't do there jobs have to hassle them for a response and will give you false estimates

Michael Anthony was incredible ! He came to the house on a sunday to go over features !!!!!!!!!!!!!!!!! THANKS MIKE !!!!!!!!!!!

We were very impressed with salesman Jason B. Very personable and helpful! No high pressure sales tactics, just open and friendly. A great experience! read more

John McCarthy was a pleasure to work with in the searching for the right vehicle for the end of spring.

I have visited your facility and worked with DeVynnaair Griffin on occasions. He has been instrumental in giving me great answers to questions I have asked. His professional approach is very much appreciated. Thank you West County Honda. Bertha Ewing read more

Once I started visiting this Honda dealership, I never looked back. I take my car here for oil changes every six months or so, and also always come here for any mechanical issues (unless I need to call AAA first!). The staff are very friendly, helpful, timely, and - most importantly - honest. I've been to "other" Honda dealerships locally that are NOT the same way - where I knew they were trying to take advantage of the situation and make more money. West County Honda has had multiple occasions where they could have tried to upsell me, but these guys remain true to their integrity and values of real customer service. Waiting for your car to be worked on here isn't bad either. There's always free snacks and drinks, wifi and tv, and your choice of comfortable seating arrangement. I will continue to exclusively return to West County Honda for all my Honda needs. read more

My husband and I were in the market for a vehicle after our car was totaled as the result of an accident. Our search brought us to West County Honda to look at a used Acura MDX that we had found online. The vehicle checked most of the boxes for us and had a clean Carfax report. We went to the dealership and were greeted by De'Vynnaair Griffin who was extremely helpful in answering our questions as accompanying us on a test drive. The test drive went well, and we exchanged information to stay connected as we continued our search and awaited the completion of our insurance claim. De'Vynnaair maintained contact with us throughout the process to provide any additional information that we needed. His assistance was invaluable. Once the accident claim processing was complete, we contacted De'Vynnaair to arrange to come in. We received a call back from the Used Sales Manager. Louie Trevino. We came to an agreement on an all-cash sales price over the phone in the evening and arranged an appointment to come in to pick up the car the following day. The following afternoon we arrived for our appointment and gave the car a once over with De'Vynnaair before sitting down to complete paperwork. We discussed the process for inspections of the car and were confident in our purchase. Upon completion of the paperwork, we shook hands and pulled out of the parking lot. We pulled out of the parking lot and made it to parking lot of the business next door before the ADS light on the dashboard came on and the steering became tighter. We immediately turned around and returned to the dealership and were met at the door by De'Vynnaair who inquired about our return. We explained the issue and he went into the dealership to speak with the sales manager about the issue. He returned and told us that they would have the car looked at by the services dept. We offered to leave the car and return for it the following day as to allow them time to look it over. He delivered that suggestion to the sales manager who told said that we should instead take the car home and they would call to schedule an appointment as the service dept had no openings. We were assured "Don't worry we will take care of you." "My sales manager told me to let you know we will take care of you." We took the car home that night and the light stayed illuminated. We received a call from the dealership to schedule an appointment. I arrived at the appointment and was greeted by a service advisor who took the keys and got the car checked in. I was directed to the lobby area where I waited until Nichole Rhodes back called me. Nichole was exceedingly kind and explained the issue in detail. I received a quote of approximately $370 to fix a front left speed sensor. I took the quote and walked over to the sales desk and was happily greeted by name and asked if I had brought the car to be looked at yet. I explained that I was back in the dealership for the appointment and that I had received a quote. I showed them the quote and asked what the plan for handling this would be. He asked me to wait while he went to inquire of the manager. I obliged and returned to the waiting area. Not even 10 minutes later he returned and handed me a copy of the "As Is" paperwork and informed me that they would not be assisting us beyond the identification of the issue via the service dept. I was told that "I should be happy that the repair needed was not that big of a deal and not too expensive." The immediate drop in my confidence and my experience at West County was jarring and one that I have not recovered from as I am now skeptical of the quality of services and diagnostics completed on the vehicle. I am in the process of locating service providers that I can trust to complete a full diagnostic analysis on the vehicle. I will not be returning to West County Honda in the future, and I do not feel comfortable suggesting that my family or friends do either. read more

On Saturday 2/19/22, I went to West County Honda for an oil change in my 2012 Accord.   I decided to trade in my 2012 Honda Accord for $7,000 and purchase a brand new 2022 Honda Accord-EXL.   The sticker price (MSRP) was listed as $33,850.00, less my $7,000 trade I was looking at a net to finance amount around $26,850 (vehicle only).   During the discussion with the salesperson, we negotiated back and forth on the trade, and I asked her why the "Fair Market" value rate is listed as $38,499+499 ($39,194.00) and the sticker (MSRP) was listed at $33,850.00?  She explained it's addon's including the side molding and all-season protection package, at no point in this discussion with the salesperson or the signing of the finance manager did they explain that they are price gouging with a markup of $3,000 due to the market industry demands.   If they would have said that I would have taken my current vehicle and left, I refuse to pay more than what a vehicle is worth. After further reviewing the contract over the weekend, building the vehicle online, there was an increase over MSRP of $5,324.00, plus I decided to cancel the extra maintenance addon's they offered. On 2/22/22, I went back to West County Honda, and I spoke to the Salesperson, Sales Manager, and the Finance Manager.    I explained that I was not happy with their sale processes and feel it's unethical that they are price gouging their customers and not informing them of the details which are included in the price of the vehicle.   During my discussions with the Salesperson and Sales Manager, they advised "Everyone is doing it!"  I explained that is not an excuse and I was getting nowhere with them, and I would be contacting the General Manager of Honda, Attorney General, my attorney, and the news groups.   I asked to speak with the finance manager to remove the maintenance packages totaling $4,425.00.  He agreed to cancel the packages and credit the funding amount back to the finance company. I am happy with the vehicle; this is not the problem.  The problem is their unethical behavior and the price gouging they are doing to their customers.   I have personally purchased (3) brand new vehicles from them in the past 22 years.  My family has purchased another 6-10 over the years.  This experience has left a very bad taste in my mouth, and I will not be doing business with this company again. read more

Terrible service. Had a recall on an air bag, the service person carelessly dropped a screw behind the airbag and we were without a car for two weeks because they had to order a part and ordered the wrong part so we had to wait additional time . They wouldn't authorize a rental car. Another incident was that the low tire light was on so we had the tires checked "supposedly". The tech got in the card and said the light was off and when my daughter got in the car she found out it was still on. She said that to the tech who replied "sometimes the computer is to recalibrate". This lead to a flat tire that had to be replaced. When we were at the dealership we were told "the tires are in good shape". We were extremely disappointed. read more

Serious no upsides to this dealership. Service doesn't know what they are doing and sales tried to pass cars off as certified pre owned Honda's that have so many problems it's stupid. Oh and my google review I posted said that I should call the manager and he would like to talk and help but they just give you the dealership number and you leave a voice mail for him and he wouldn't return your car soooo there is that to. read more

I was actively searching for a new car (this was all back in March of this year) and so I went to West County Honda. I found a CRV that I was interested in. I took it for a test drive and loved it. After the test drive, my dad and I asked the sales associate what the pricing would look like. She then asked if I would commit to her that I would purchase the car from them. After I responded that I was still collecting info, she refused to tell me their price for the vehicle. I said ok and went to Ed Napleton Honda and purchased my CRV. (And I had an amazing experience with the staff at Napleton). I was ready to purchase, but I did not appreciate the refusal to even tell me a number until I committed to buying the car from them. Poor sales tactic to say the least. read more

What a joke, the salesman Mike Knollhoff told me that the $1200 "service fee" was for the good service they give. Are you kidding me? NO explanation for a fee like that. When I asked the Finance Manager he answered he had no idea what that was for. Is this a joke? I seriously wanted to know my options at the end of my lease with Honda Financial and I got treated like a it was a joke. I had to go to 2 more Honda dealerships before getting my answers and THE TRUTH at Mungenast Honda. How do they stay in business treating customers like this? Don't waste one minute of your time here. read more

I have had trouble with all of my air conditioning in my 2018 Civic for years. Ive replaced the compressor and the condenser each twice. Then they decided it was the evaporator. The new evaporator West County Honda put into my car had the hose come loose and flood my car with water. Instead of replacing the carpet and padding that was soaked as promised, the service manager Jeff tried to give me my car back with water still in the car. He decided to have it vacuumed out and not replace it. I refused the car and insisted that it all be replaced. They had my car for 18 days and it sat on the lot with all that water in it for 14 days until I complained and asked them to at least remove the wet carpet and pad and let it dry out before the new carpet was put in. He lied about knowing that the carpet and pad was to be replaced. He knew it was the right thing to do and chose to try and get it by me without doing it. Ive also had them tell me I needed brakes and new tires when I didnt. I can not TRUST West County Honda Service ever again. read more

Thank you Michaela for making this process easy! I wasn't able to find the car I wanted until I showed up on your lot!

Don't expect them to return phone calls. Or do anything they say they are going to do. Terrible customer service.

Bought a used car at this dealership , the car looked and drive great until it didn't . The dealership hid many issues with the car including a leaking sunroof that they claimed they didn't know about as if it never rained since they have had possession of the car (6ish months ) . The vents in the car looked and worked fine until again .. it didn't . One vent fell inside the dash area and when I looked to see why it's because there was paper shimmed in the sides to hold in place . This is like that in all the other vents as well . The claimed they had no idea ‍.. the car horn is distorted and is not loud enough to warn others of any possible danger , they said it is ... it's not and they won't fix . Amiof this they said they had no idea and maybe some of the mangers didn't know however that means it falls on the person who inspected the vehicle when they got it in. Either way they are guilty by association. Other issue i have had is them is that I paid to have their gps/car rx installed . After driving the car home I find out it was never installed so I had to drive alllll the way back to get it installed . Now that it is installed the car rx doesn't work as it should as it says there is nothing wrong with my car even with the check engine light coming on ... I spoke to the manager Marty Shoemaker (?) about it and he was very rude and wouldn't even acknowledge that I came in about these concerns that I had . I informed him that these items are considered misleading when it comes to the condition of the car as they are not visible , deceiving and misleading which is all against the law set by the attorney general . He wouldn't even write out a a slip/receipt/report saying i came in with these or concerns even if they said they won't fix . . This just shows me that they got caught and are trying to cover up . Be aware when purchasing and getting your car serviced at this location due to the lack of service , knowledge and professionalism . *Update*. Took my car to a body shop to have the sunroof looked at on hopes it was just clogged . With in minutes the body shop said that the sunroof frame was messed with and if properly inspected by the dealership they would of seen it immediately. I called the sales manager Marty to inform him of the findings and he said the place i went to was not reputable and that their place is (not BBB accredited) and told me to never cal them again . I will be in contact with the GM and next stop the owner Stephen. The AG is also investigating them as well *update again * Took my car back to the dealership to fix the check engine light for the 3rd time . They sent me off with a loaner because it was going to take a couple of days for parts . I get home (30miles one way) for them to call me and say my car is fixed ... this was a set up for sure . After I pick up the car they had said they will run my car through the car wash .. I had to remind them that they sold me a car with a sunroom leak that they are refusing to fix . . I will be moving forward with all the complaints I put in and allow the AG to continue their investigation as they are not following the ftc guidelines of selling a misleading condition of a vehicle . I'm sure I will be back in a few days when the check engine light comes on again .. it's an evap leak ! Easy fix for a qualified mechanic ! read more

I went into the dealership and Gage was super helpful answering questions and showing me cars that I was looking at. I'd recommend him for anyone actively looking! read more

We recently purchased a 2019 Honda Insight and loved it! The staff was very friendly and patient. Orlando, manager of sales, was extremely knowledgeable of not only Honda's, but their competitors from many years personal experience and experience in the field. He was able to describe and educate the differences between Honda's and other brands based on quality, cost, efficiency etc. Florey, sales rep, was very sweet too. She was very professional and made sure to answer our questions even when she had to ask a more experienced rep. I did not feel pushed or rushed to purchase anything, just was given really good information about Honda and the car I was looking at. I also loved how they had the "free unlimited car washes" so now I can take it there anytime to get it washed. Overall, I'm glad I made such a big purchase with credible people. read more

Worked with Brett I was doing groceries during my lunch break and he accommodated me, we test drove a car I wanted to see and I was out of there with all necessary information in 30 minutes. This is the only time I left a dealership in less than 1-2 hours in my life and most of them were without test drives! He was very to the point and honest, a first for my car purchase experience. definitely recommended for any future purchase!! read more

The staff here are the most unethical, dishonest, deceptive slime I have ever dealt with. Earlier this week we went there to check on some used cars, the sales guy was giving us all the mumble-jumble about how they back up their cars and how they are all safety and emission certified which is odd, because other dealers we dealt with, did not seem to make this the highlight of their sales pitch. To make it even more of an embarrassment to the establishment, after we asked that if it was okay if if we just looked around, the sales guy followed us around and made it even more uncomfortable for us to look at cars on their lot. Between the sales guy and then another sales guy that jumped in, they were constantly suggesting cars to us that we had no intentions of buying, as if they were putting pressure on us or teaming up on us, & they were doing so in such a way almost as if they were becoming violent. We told the sales guys from the beginning that we were looking for a used car and we wanted to pay cash. Our whole time there, they were trying to make us fill out papers to get our information and make us apply for credit. It got worse... when we were finally left alone and we were leaving, there was this family that drove up in a minivan and told us about the horrible experience they had with a car they had bought there. They showed us a box of receipts that they had in the last 7 months. They family stated that there must be some way they are illegally getting their cars inspected, because there is no way that the car would pass with all the repairs they have had. They expressed their emotions about how they were left on their own after they paid for their lemon. They also told us about how they were struggling with legal issues about the repairs they had to have done. They asked us to please not purchase a car from West County Honda, in fear that we would be left with a car that will not run. Such a shame that things have to go that far. I feel sorry for anyone that has to deal with these people. What happened to the old days of good customer service? It is clear to me that these sales people are not here to get customers in to a good car, but they are there to take your money for who knows what kind of disaster. read more

I buy a brand new car about every 3 years. I'm over 50, so I've had a lot of experience with dealerships. My local dealership changed hands, so I decided to see if a new dealership would fit the bill. Here's what I discovered about "The West County Way", as their website calls it: I was urged to make an appointment to see the car. The person helping me couldn't tell me where the dealership is, other than reading to me from MapQuest. This dealership is owned by a Tennessee company, and the person I was speaking with had never been to the dealership. I arrived at my appointment time, and they had to "go find the car". The reason for having an appointment? Beats me. Now starts the pressure. Every "used car salesman tactic" comes out. At one point (I'm not making this up, I swear) the salesman spins a picture around on his desk...it's his kid (or SOME kid...after my experience at this dealership, I'm now wondering if it's the same picture on every salesman's desk). The salesman says "THIS is the reason I need to make this sale". I felt like I needed a shower after leaving the dealership. The list of high-pressure tactics is long, so I hope you get the picture with just the one story. I have nothing good to say about this dealership. I will not be returning. read more

My wife and I purchased a new CRV from West County Honda. Within 18 months the battery failed. Had to jump it many times. Honda strongly urges/advises buying ONLY Honda parts. So, we got a replacement under warranty. Clearly on the battery is states, "100 Month" warranty. Great. That battery lasted only 23 months. We again needed a new one. Because the battery was used for only 20% of its advertised life we fully expected a pro-rated value for a new one. Nope. "Allan" in their service department said because the battery was replaced under warranty it didn't qualify for a replacement. What?!?!! He went on with endless snake oil chatter about how we can get a new battery slipping in the words "customer pay" like I wouldn't notice. When I called him on that he seemed miffed. Then, he began to throw out advantages of their battery including "unlimited mileage." OH PLEASE!!!! I asked how ANY battery could have unlimited mileage. Mileage has NOTHING to do with battery life. He said I didn't let him finish. So, I did. He again just hemmed and hawed trying to fool me into the purchase. Not a chance. We went to Sam's Club, got a top-of-the-line battery with a FULL three-year warranty for less than West County Honda. Lesson learned. For us, these guys are exactly the reason no one trusts auto service departments. Where is Honda Corporate? The corporate regional manager surely can read these reviews and know what this dealership is trying to pull. Bottom line?...Hello Toyota or Hyundai! read more

I was quoted a price over the phone that I believed to be reasonable. I confirmed this price twice before I made the trip to the showroom to purchase the vehicle. Then I was presented with a payment that was over $200 per month the quoted price. There was no valid explanation for the increased price. I would find another dealer that values honesty and your time. read more

Bought 2011 crv from WCH always use for service Lots of turnover with advisors made appointment for needed oil change during pandemic 6/9 8am only 2 employees wearing masks and I was only customer surprised and shocked not requiring mask very scary feeling unsafe should have left They are not practicing any safety measures Thinking of trying to get tested for covid after this experience read more

Waste of time. My wife and I came in to look at a new car this last Friday. We took it for a drive and decided we were sold. The color I wanted was not in stock, but was told it would be no problem to get one in. I was Ok with this, waiting a few days wasn't a deal breaker. When it came to pricing and the actual sale went south quick. Clayton (salesman) insisted on adding a dealer package that contained a bunch of options that added almost $2000 to the car. I was told by Clayton that all dealers in the area require packages like that. That is an absolute lie and completely dishonest. My e price that brought me in the door was no longer good because my car "wasn't in stock" even though it showed they have the car in their inventory online. The price was no where near what I was quoted to get me in the door. I know buying a car is a back and forth game but the whole thing was dishonest. I went to Honda of Frontenac purchased the car with a lower price and no stupid dealer package filled with useless add ons. If you're in the market for a new Honda, I would look there. read more

We recently purchased a 2019 Honda Pilot from West County Honda. Our salesman was JASON Foerstel. JASON was the best sales professional I have ever experienced. We have purchased many cars over the last 45 years and this was the easiest, most straightforward process ever. We got the deal we wanted at a price several hundred dollars less than any other dealer. The Finance Manager was Sean. Sean was no nonsense and provided us with our potential added options without the BS normally used in "closing the deal." This the top car dealer in all of the St Louis Metro area. My wife and I highly recommend West Count Honda. read more

AVOID, AVOID, DO NOT VISIT! DO NOT HAVE YOUR CAR SERVICED HERE! While out of town, my A/C unit in my Honda CR-V broke. I took it here to get serviced, and Daryl was extremely helpful and professional. However, when I came to pick up my car my satellite antenna was broken off; rather than try and fully conceal this, thankfully they "tucked" the broken antenna in the rear windshield wiper which I noticed right away! At first Daryl was apologetic and said so sorry, when you return to your local Honda dealer please have them contact us and we will pay to get it fixed. I brought it to my local dealer, they estimated it would be about 6-800$ to have repaired, and they called/faxed West County Honda to confirm this amount. Not surprisingly, they ignored this. Ok! So maybe they weren't there this time (even though I called to confirm beforehand they would be there to respond). So I make another appointment with my local dealer a month later, I again call WCH to confirm they will BE THERE when my car is brought into the local dealer to authorize the local repair. What a surprise, no answer!! The manager who was supposed to be there helping me is MIA and there's no response. Upset, I call WCH and leave a message for Daryl, which I didn't hear back from. This was over a year ago, and while having my car serviced recently I tried one last time while at my dealer to have them contact West County Honda about this...and what a suprise, again Daryl and the manager are unable to be found to authorize the repair! They didn't try to contest that they broke it or they shouldn't pay for it; they took the 3rd option of ignoring me. Extremely unprofessional, dishonest, and not surprising looking at the rest of your reviews here. DO NOT HAVE YOUR CAR SERVICED HERE. West County Honda, I spent 2k in emergency repairs at your location and the way you have treated me is pathetic. After breaking my car's antenna, you lied about having it fixed (probably to get me out of your hair) and took advantage of the fact that I live 4 hours away. The radio in my car still doesn't work from when these crooks broke my antenna, promised to fixed it, then GHOSTED on me. WCH, I would be happy to remove this review if you would do the right thing and pay for the repair like you promised! But until you do this will stay right here, because you deserve 0 business until you learn how to treat paying customers properly. read more

Sleazy braintrust. Received an unsolicited "alert" to schedule a service appointment regarding a safety recall issue. Come to find out that there was no specific recall issue related to my specific car that the dealer was aware of but the unsolicited text was, instead, nothing but a phishing expedition trying to use alarming language in order to get me into their store. Dealer admitted that the idea was to get me into the store in order to DETERMINE if my specific vehicle matched any recalls issued for the model I own. That is, I firmly believe dealer used this text "alert" to gin up an excuse to get me to the dealership under specious circumstances in order to ask me if I would like to buy a new car. Not sure how widespread this sleazeball tactic is, but I do not appreciate it in the least. Save yourself. Avoid West County Honda read more

I went into West County Honda knowing there was a car there we wanted to purchase. The car was for my mother who at 60 years old has never bought a car by herself in her life. Since my dad always took care of that stuff I figured I would go with her and handle the transaction so she would get the best deal. We test drove a Honda Accord and mom loved it. Just what she needed. We came in to talk to our salesman about price. He was very nice and seemed eager to make a deal. I believe we agreed on the price of moms trade-in and then came time to talk the price of the accord. They gave us a price I wasn't totally thrilled with, but met my expectations. Then enters the "sales manager". We had told our salesman that we had financing in place already. Mom had secured a loan at her small town local bank for a very good interest rate. The sales manager told me that Honda was offering 0.9% financing and we should take that. At first I kindly told him that we did not want the Honda financing. Moms financing was 1.7%. Yes it was higher, but it was what my mom wanted and what she was comfortable with at that time. She has been dealing with her small town banker for over 20 years. The sales manager kept telling us that we needed to take the Honda financing. I told him no many times. Finally I raised my voice and said "NO". You would think that would get their attention. Nope. The sales manager looked at me and said "Well then the price of the car will change by $500". Um what? Nowhere was it disclosed that we had to take Honda Financing to get this deal. What if we would have paid cash? I have to pay more money? I simply looked at the salesman and said "I'm sorry, but I'm not paying an extra $500 because of financing. Won't do it". He proceeded to tell me that one of the discounts on the car was from Honda financing and they could only give us that additional discount if we financed through them. I could smell the BS. He left in a huff to go get a new price or see what he could do. At this point, mom was upset, I was mad and they were taking their time doing things. Finally I just stood up - demanded the keys back to my mom's old car and we stormed out. Should I have stormed out? Most likely not. But I was MAD. I have heard of high pressure sales tactics but when I had to raise my voice at a salesman to tell him no? It's time to leave. We got in the car and moms cell phone started ringing, along with mine. The dealership. Telling me "I don't understand why you are so mad". Um really? You change the price of the car after I refuse financing? You hard sell me on the financing and I have to raise my voice to finally get you to understand that I do NOT WANT THE FINANACING? Yet you do not understand why I am mad? They called us 4-5 times between the time we left West County Honda and reached our new destination of Bommarito Honda. Over the phone they told us that they would sell us the car for the price they originally quoted us and asked us to come back. Now, why is that so hard? Why did everyone have to be so pushy? When we got to Bommarito Honda we found a car and bought it the same day. Mom couldn't be happier. read more

I have had horrid experiences with this dealership. To start, they took five hours to process my lease, only to give me "the wrong" car. They had apparently processed paperwork under the wrong vin number. After they called three times, while I was working, but didn't leave a message, I finally called them to see why I was getting so many calls. They made me come back to the dealership to switch out the car, and once I got there I had to wait an hour. Even though I'd made an appointment and arrived on time, they didn't start "getting the car ready" until I arrived. They only brought the car out after I found a manager (and waited 20 more minutes). I called later to speak to a manager about this and was literally yelled out and told that I didn't have to come to that dealership and it had been my choice. I followed up with a detailed email to the head manager but heard no response. Only after filing with the Better Business Bureau did I get an apology from the manager promising to make it up to me by providing free oil changes and a detail. Unfortunately I did take him up on his offer, and I'm now on hour three of waiting for a service that was supposed to take two hours. In short, I would definitely go elsewhere! read more