I want to give a more detailed update on Grand Lake Vet. Dr. Partin was wonderful handling my dog's…read moremast cell tumor--she's so knowledgeable, energetic, and a great problem solver. For the surgery, Dr. Jones did an incredible job. She successfully removed everything--it was a best-case scenario, especially since it was a delicate surgery on my dog's face. Dr. Macdonald provided her opinions to the team and is extremely knowledgeable about mast cell tumors. She makes sure to let you know about ALL possible outcomes but always aims for the best possible scenario. That said, the communication leading up to it was difficult. Dr. Berkley was initially scheduled to do the surgery due to a scheduling mix up. She provided some conflicting and alarming information not specific to the medical evidence present in my dog's particular case. She backed out suddenly on the day of surgery after seeing my dog. That shook me a bit, and I think the bedside manner and case review before phone calls could be improved. But ultimately, the care itself from Dr. Jones, Dr. Macdonald and Dr.Partin was top-notch. I'd still give them five stars, because the surgical outcome and overall skill were outstanding and I'm grateful for their service every day.

It's taken me some time to write this review, but I wanted to share how wonderful Grand Lake Vet…read morewas to us. They took great care of our sweet Bailey for the last few years of his life, but the shining star was how they showed up during his decline. Dr. Jones was incredibly attentive, patient, and kind as she walked us through her professional opinion and exhausted all options for our beloved cat. She validated my every fear and concern about deciding when it was time to let him go. When it came time for his last appointment, he was seen by Dr. Caraballo. We had not met her before, but the compassion and warmth she showed us made a world of a difference in a very sad day. The entire Grand Lake team went above and beyond to provide support to not only Bailey, but to his heartbroken moms during the last few days of his life. They even sent us a handwritten card signed by all the doctors who had met him, which was especially thoughtful and touched our hearts. Highly recommend Grand Lake for their high quality care and compassionate veterinary team.

Best experience for veterinary services in Berkeley. Calm,…read morecompetent and organized from the moment you enter. You can feel confident with the care, your pet will receive.

Kind staff, but a frustrating and disorganized urgent care experience…read more Our visit took about 1.5 hours. Even though we completed intake over the phone, we were asked to fill out the same information again on paper, and we weren't seen until ~15 minutes after our scheduled time. We also spent a long time waiting due to a lepto test. We were initially told results could take up to 30 minutes and that the assistant would check with Dr. Holliday to see if we could leave and come back. About 20 minutes later, we were told we only needed to wait 10-15 minutes total--by then, we had already waited most of that time unnecessarily. Follow-up was the most frustrating part. The front desk was responsive through the online portal, but not helpful--they repeatedly said they would "leave a note for the doctor" or were "waiting for the doctor to finalize their notes." We later found out test results were available on Tuesday but weren't released to us until Thursday. For an urgent care visit, this delay felt unacceptable. We requested SOAP notes and lab results on Monday for insurance purposes and had to follow up multiple times to get documentation that should have been readily available. The medical care itself seemed thorough, but the administrative side was lacking. Given the cost (urgent care exam alone was $147), I expected a more efficient and timely process. Overall: kind staff, but poor follow-through and delayed communication. For urgent care, I expected a much greater sense of urgency.

This has been my local go to pet food store for over a decade. They have assisted with a number of…read morehealth related questions regarding my dogs in a friendly and generous manner. They have assisted shown be where products are located and explained the differences of them as well. They always have a number of employees working the registers so I never wait to be checked out for very long. I am grateful they have exceptional products at very good prices. For example I purchased a stainless steel water bowl for a lot less than I had seen them other places so that was awesome!

I highly recommend Pet Vet! I take my dogs here for their health check-ups and routine vaccines…read more We always grab some of their great treats before we leave. PAMELA (cashier) is the sweet and always provides wonderful care every single time. One of the reason I give them a 5 star if I could I give PAMELA and SIMONE 100000 stars absolute amazing customer service. Great Job ladies .

Awful experience and very disorganized. I wouldn't bring my pet here for important procedures if…read morethey can't even get scheduling or an ear infection diagnosis right. First time patient. They texted me the wrong appointment time and when I got there they told me my appointment was canceled. I was baffled because I confirmed the appointment that morning. They said they made a mistake and were understaffed, so they couldn't see me. I had to reschedule and come back a week later. The only reason why I agreed to even come back was because they offered a discount for new patient exam fee for the both of my dogs AFTER I asked. I came back today to get their ears checked for an infection. They said it would take 30-45mins but called me to pick them up 1 hour and 6mins later. Then they said their microscope BROKE so they couldn't determine if they had a bacterial/yeast infection. I still had to pay for their ear cleanings after this experience ($71 each). They said to come back a week later if their ears still smelled like they had a yeast infection. No, thanks. They also ignored my concerns when I asked about antibiotics for my senior dog's bad breath even though she had a dental procedure a few months ago. They said they would check her mouth in the back, but when I came to pick them up they never followed up. I didn't ask because at this point I was incredibly frustrated with the whole experience. I definitely will not be coming here again and do not care for a response from the clinic. Please check the other low star reviews. They seem to have issues with management, scheduling, admin turnover, and being understaffed. If you are okay with this treatment, then by all means take your pets here. Good luck.

Brought my dog in for routine wellness exam. Pleasant wait lobby greeted by receptionist. After a…read moreseemingly long wait on a very rainy morning, Assistant took vitals, inquired on the nature of visit, and confirmed information. Following the vet exams my dog, a pleasant doctor with calm bedside manner, patiently answered my questions. Afterward, another assistance came in with treatment elections and cost, then the treatment, lab collection. The results will be communicated when available. Overall, a new experience for me. It was orderly and everyone was pleasant and friendly.

I have seen so many vets in an attempt to figure out my dog's gut. I've been told I'm overreacting…read moreand that his various gut issues and skin issues (all related, I bet) could just be managed. I've also been referred for way more expensive procedures that I didn't think were necessary. Finally, we were referred to Dr. Richter. He listened to my dog's history, understood my thinking, told me it made sense, and told me he understood the pathway I wanted to take. For once, I wasn't automatically crazy or a "helicopter" pup parent. He really gets it. Dr. Richter had a very reasonable grasp on my dog's history and the reasons for his issues. I am so looking forward to continuing treatment with him in the coming months, focusing on the gut and on my dog's past mold exposure. I can't say enough about what it means to be truly heard and understood by a vet, and have them speak to you on a well-informed level. Dr. Richter is not only brilliant, he also has excellent people skills. Most vets try to talk down to me or put me in my place when I come with as much info as I do, and that gets me nowhere, just burning my bank account and morale. Thank you so much, Dr. Richter + clinic staff. You all make a huge difference in our lives and we could not be more grateful.

This place is so so wonderful. Compassionate, personal, professional. They coordinate a lot over…read moretext, which I love, and respond quickly. They've been really flexible, and I really like the doctors I've had through them! Can't recommend enough.

Everyone is so sweet and amazing! Everytime I come in I am so enthused by the atmosphere that staff…read moregives. It's always an amazing time when I'm at VCA Bay Area (Oakland), one love.

I entrusted this clinic with one of the most important members of my family--my dog--and they…read moreturned one of the worst moments of my life into an unnecessarily traumatic experience. After my dog's cytology results came back, Dr. Lampart called me after the clinic had already closed. In her voicemail, she sounded saddened and asked me to call her back within an hour, but she deliberately gave me no indication of what the results actually were. I immediately called back well within the hour she requested, only to discover the clinic routed all after-hours calls directly to voicemail. I left a message immediately. She never called me back. The next day, after repeatedly calling the clinic trying to get answers, I finally learned the truth: my dog had an extremely aggressive form of cancer. The way this was handled was inexcusable. The voicemail made me think there was still hope. Instead, the results had already been received, and I spent nearly an entire day anxiously waiting while the clinic withheld a diagnosis that turned out to be devastating. If you're going to tell someone to call back within an hour, you should either answer the phone, check your voicemail, or make arrangements for someone else to deliver time-sensitive results. Instead, I was left wondering while my dog had a rapidly progressing disease. After learning the diagnosis, I specifically requested to work with another veterinarian because I no longer felt comfortable communicating with Dr. Lampart. Rather than respecting that request, the clinic spent over a week delaying medications my dog desperately needed. I repeatedly requested prednisone--a medication commonly used to improve comfort and, in cases like my dog's, potentially provide additional weeks or even months of quality life. Instead of acting with urgency, I was repeatedly told they were waiting for approval from the very veterinarian whose handling of this situation had already destroyed my confidence. Every day matters with an aggressive cancer. When I finally expressed my frustration and said their delays were costing my dog precious time, the receptionist immediately became defensive, told me she would not be spoken to that way, and informed me a manager would be calling me. There was no empathy. No acknowledgment of why someone might be emotional after being told their dog is dying. Just defensiveness. This clinic seems to have forgotten what veterinary medicine is supposed to be about. People don't bring in a pet--they bring in a family member. We trust veterinarians not only for their medical expertise but also for their compassion, communication, and professionalism during the hardest moments imaginable. I spent thousands of dollars on diagnostics, treatments, and medications. The least I expected was timely communication, empathy, and prompt medical care when every day counted. Instead, I experienced poor communication, delays in treatment, a lack of urgency, and staff who appeared more concerned with defending themselves than helping a dying animal. I cannot recommend this clinic to anyone who values clear communication, compassion, or timely care. Losing a beloved pet is heartbreaking enough. No family should have to fight the very people they're paying to help them while their companion's time is slipping away.

Great initial visit. Was able to ask questions to ensure my guy stays healthy for a long time. Very…read morecaring and adaptive to the animal (my pup has a lot of energy) ensuring the animal is comfortable and well treated. I wish my doctor's office exhibited the level of care they provided. Front desk could be better. In my multiple experiences with them, it's felt more like checking boxes than providing customer service (over phone and in office). Won't get into the nitty gritty (because all other staff was great) but I was able to notice differential service between me and other owners. Everyone should be treated with equal respect and care, would not want this to be mistaken as bias. My pup had such a good time, I dont think he will associate the vet with something to be scared of. Considering my pups story, this speaks volumes of the dedicated staff and the environment they cultivated

Our recent VCA in Albany closed and moved our records to this location. We've been here twice and…read moreboth times the staff and doctors were very friendly and open to any questions we had. Also, the crew was very friendly to our dogs and made them feel more relaxed. They are busy, so sometimes appointments are pretty far out. If they give you the option, they can place you on a waiting list and if anyone cancels you get a text for that available appointment. Compared to our original VCA, they have extended hours which is very helpful. Thank you all for your friendliness and compassion!

Thank you, Dr Gill! She saved Nick's life after he ate a rag! PICA is challenging and so hard but…read moreI'm so grateful to have a wonderful vet!

They left me and my dog in a claustrophobic room for 30 mins and after the heartless visit with the…read moreDr Gurjeet K Gill they left me in the waiting room with no receptionist to pay 75dollars for a three min visit the dr was bland no personality and she didn't even address my dog issue just said see front receptionist got a quote for $1150.00 she was not a nice lady please go else where

I have been coming here for years with different dogs. No exaggeration at all when I say that Dr…read more Yang and his wife Alicia are 2 of the best human beings I have ever met. They not only work tirelessly but they are honest and kind. I have learned the hard way in life to not trust people or take them at their word. I have been overcharged and misled too many times. You can trust Dr Yang's advice 100%. He keeps it real but not pushy. Ask his honest opinion and he will give it in a kind way. He has the courage to tell you when it is time to let go and end your best friend's suffering. My only complaint is that the word is out on these lovely people. They are BUSY. Be patient. They are just so incredible. Well worth your patience for your pets care.

our sweet kitty, Miss Nuzzie was warmly received by her new veterinarian. We were impressed with…read morehis attentiveness and kindness to her. He was very succinct and calm with his interpretation of her situation and to a teeny bit of weight to her. She had her updated immunizations and we decided on the basic . The staff is cordial and his wife and he are most interesting to chat with a bit after our visit. I would highly recommend this . It is a clean and inviting space. Thank you, Anne

We have trusted Claremont Vet Clinic for over a decade. They have always been consistent and…read morereliable. They are easy to contact, quick to respond and easy to communicate with. Our most recent experiences have been with Dr. Kapoor. He's been great with our dog and our newly adopted cat. The care here is great and the prices and billing are always reasonable. We have happy healthy pets thanks to the Claremont Vet team !

We've been coming to this veterinary office ever since our dog had her very first shots and when we…read morelived in Alameda. We've been so happy with the care from the beginning. The staff is always friendly, attentive, and they listen to any concerns we have. Communication is excellent and they respond to emails and phone calls/voicemails within 24 hours, which gives us so much peace of mind as pet parents. My husband and I recently added a second dog to our family, and although we moved a litter further, we still make the trip all the way from Pittsburg just to come here because the care and service are worth it. We couldn't recommend this office more and we are looking forward to continuing to get our dogs taken care of here!