Punctual, personable, professional. Quickly diagnosed and fixed our simple dishwasher issue,…read morecouldn't ask for more.

We had our ice maked back up on the weekend and caused some flodding in our kitchen. It was very…read moredifficult to find anyone who would come out and look at it and do repair. We found A & P on our internet search with a referaal from Shoreline Appliance. I cannot say enough about this company . They came right away when they said they would and were highly professional. We contiue to use their services. I even asked for business cards to hand to my friends in case they had any home appliance needs. I will continue to use them. Pat P. from Niantic

So I am a new home owner and expect to pay through the nose for repairs but come on........ Not…read moreonly did I pay through the nose but also out the...... as well. They should list their service call rates on the website. I would have bought a new refrigerator. I did find their rate eventually posting on Facebook page but nowhere else and that rate they had listed was even lower than what I paid.

Nasty AND incompetent. Do not waste your time and money. I was charged a hefty fee to look at my…read moredishwasher for less than five minutes and was told I needed a new motor. I couldn't afford that so I had an uncorking dishwasher for 6 months. Then I called someone else (I didn't want to deal with the sour disposition and generally nasty demeanor of the Vietch guy) to put in a new motor. He thought it was odd that the motor went on my not very old KitchenAid dishwasher. Well the motor was fine! There was just a screw stick in it! Five minutes with someone else and my dishwasher worked! I will NEVER use Vietch again!

Called with a time frame for arrival. Came out on a Thursday…read moreand found they needed to order a part. Got a call on Friday saying the part was in and showed up on Saturday of a holiday weekend to install the part. Maro was personable and professional. He kept me informed of what was happening every step of the way. Would use again in the future.

perfect honest company they fixed my dryer and washer same…read moreday on time . five stars well deserved

Our ice maker broke and was out of commission for about 3 weeks and we called the manufacturer to…read moreget it fixed because it was still under warranty. The manufacturer contacted JP Appliances. We did get an appointment pretty quickly. Once we figured out the ice maker was not working after trying troubleshooting things to try to fix the ice maker, we turned the ice maker off. When the service guy arrived, he very rudely told my wife "You know its not making ice because its off right?" Then he told her that there didn't seem to be anything wrong and pretty much told us we were dumb for having the machine off even though that's what the product manual instructed. He told us to call him back after 1-2 days if it didn't make ice after he turned it back on. Surprise, surprise it didn't work. So we called him back and he told us he would order another one. We did not hear from him for over 3 weeks. I finally had to call to find out what the status was. No call, no information. After calling him, he said "he had ordered it" and it should be in soon. Sure enough 2 days later, the unit had arrived (coincidence?). When he came to replace the machine, he was still very rude to my wife and still adamantly stated that there was nothing wrong with it. He did replace it and we now have a working ice machine. I don't understand how someone, in a customer service based industry, had zero customer service sense or people skills. It takes a lot for my wife to get mad at someone (except me :)), so the fact that the service repair guy make her that mad is saying something. I'm hoping there were some extenuating circumstances for why this experience was so horrible but that is what is was.... a horrible experience.

After two months of dealing with a local large appliance store, with nothing but non-caring, rude…read morepeople. We called Jerry's. Professional all the way, After dealing with a business that does not care about the consumer, it was such a relief to deal with Lynn and Tim, absolutely the greatest ! They restored my faith in mankind Thank you, so much!

Buyer's beware... Read the review I bought all my…read moreappliances there. From the beginning Dishwasher leaked - he said it was my plumber Microwave- shorts out They told me it was defective on numerous occasions came to look at it three times and not once replaced it Now the refrigerator does not work the freezer does, but the refrigerator does not Stay away they are not worth keeping in business.

Gary's quickly fixed my prosumer espresso machine that weighs 60 lbs and would have cost a fortune…read moreto ship somewhere for service. They diagnosed my problem quickly, ordered the parts, stayed in touch to let me know cost and timing, and got the machine back to me in less than a week. Awesome

10 plus years of doing business and these guys ripped me off…read more They billed us for over $ 2,000 dollars for a fryer that we could have bought brand new for less. Then he told me, "well you should have". 10 + years of working with him.... Summed up and thrown away in one sentence What do you have to say now?

0 rating, Joseph is very nice but he removed a leaking refrigerant seal and had to replace it by…read more"mickey mousing" some copper to fit around the steel tubing. He had to replace the freezer drier and that also didn't fit properly and had to "Mickey mouse" that too. I think he did his best but now our refrigerator and freezer don't work at all and make constant noise. We had some ice in the freezer and it's water now. This is terrible service. Less than zero rating

he was very efficient. enjoyed having him here. although it was too expensive to replace the center…read moreelement . I appreciated the estimate