So I am a new home owner and expect to pay through the nose for repairs but come on........ Not…read moreonly did I pay through the nose but also out the...... as well. They should list their service call rates on the website. I would have bought a new refrigerator. I did find their rate eventually posting on Facebook page but nowhere else and that rate they had listed was even lower than what I paid.

Nasty AND incompetent. Do not waste your time and money. I was charged a hefty fee to look at my…read moredishwasher for less than five minutes and was told I needed a new motor. I couldn't afford that so I had an uncorking dishwasher for 6 months. Then I called someone else (I didn't want to deal with the sour disposition and generally nasty demeanor of the Vietch guy) to put in a new motor. He thought it was odd that the motor went on my not very old KitchenAid dishwasher. Well the motor was fine! There was just a screw stick in it! Five minutes with someone else and my dishwasher worked! I will NEVER use Vietch again!

Very prompt service, fixed my washer quickly and got my tenants what they needed!…read more Very cordial to my tenants and their children too, which is a huge deal to responsible landlords.

DO NOT USE THIS COMPANY! Rude contractor who charges in…read moreadvance but doesn't deliver any service. We called them to repair our washing machine and paid $218 upfront for a valve replacement. They never fixed it. On the scheduled day, the technician came but I missed his calls while caring for my baby. I called back within 10 minutes, apologized, and asked when he could return. Instead of rescheduling--even for an extra charge--he was already furious, refused to come back, and claimed he knocked on the door (though I was right there and heard nothing). Despite my apology, he refused to finish the job. They kept the full payment without providing the service. I would have understood if they deducted a portion for the trip, but keeping all the money shows complete dishonesty. We will be disputing the charge and reporting this business to the town. This was the most unprofessional, unpleasant appliance service experience I've ever had. AVOID AT ALL COSTS!

Our ice maker broke and was out of commission for about 3 weeks and we called the manufacturer to…read moreget it fixed because it was still under warranty. The manufacturer contacted JP Appliances. We did get an appointment pretty quickly. Once we figured out the ice maker was not working after trying troubleshooting things to try to fix the ice maker, we turned the ice maker off. When the service guy arrived, he very rudely told my wife "You know its not making ice because its off right?" Then he told her that there didn't seem to be anything wrong and pretty much told us we were dumb for having the machine off even though that's what the product manual instructed. He told us to call him back after 1-2 days if it didn't make ice after he turned it back on. Surprise, surprise it didn't work. So we called him back and he told us he would order another one. We did not hear from him for over 3 weeks. I finally had to call to find out what the status was. No call, no information. After calling him, he said "he had ordered it" and it should be in soon. Sure enough 2 days later, the unit had arrived (coincidence?). When he came to replace the machine, he was still very rude to my wife and still adamantly stated that there was nothing wrong with it. He did replace it and we now have a working ice machine. I don't understand how someone, in a customer service based industry, had zero customer service sense or people skills. It takes a lot for my wife to get mad at someone (except me :)), so the fact that the service repair guy make her that mad is saying something. I'm hoping there were some extenuating circumstances for why this experience was so horrible but that is what is was.... a horrible experience.

After two months of dealing with a local large appliance store, with nothing but non-caring, rude…read morepeople. We called Jerry's. Professional all the way, After dealing with a business that does not care about the consumer, it was such a relief to deal with Lynn and Tim, absolutely the greatest ! They restored my faith in mankind Thank you, so much!

Buyer's beware... Read the review I bought all my…read moreappliances there. From the beginning Dishwasher leaked - he said it was my plumber Microwave- shorts out They told me it was defective on numerous occasions came to look at it three times and not once replaced it Now the refrigerator does not work the freezer does, but the refrigerator does not Stay away they are not worth keeping in business.

Gary's quickly fixed my prosumer espresso machine that weighs 60 lbs and would have cost a fortune…read moreto ship somewhere for service. They diagnosed my problem quickly, ordered the parts, stayed in touch to let me know cost and timing, and got the machine back to me in less than a week. Awesome

10 plus years of doing business and these guys ripped me off…read more They billed us for over $ 2,000 dollars for a fryer that we could have bought brand new for less. Then he told me, "well you should have". 10 + years of working with him.... Summed up and thrown away in one sentence What do you have to say now?