I had a very upsetting experience today at DC Laundromat in Waimea…read more Kauaʻi has been my home for 33 years, and I understand and respect the local culture and community. I rarely ever have conflict with anyone, which is why this experience was so shocking to me. I was helping someone do laundry and went to this laundromat because it was nearby. I had not used a laundromat in a long time and initially tried using coins, only to realize the machines required a special payment card. A kind customer explained that I needed to purchase one from the office. When I went to the office window and handed over my credit card, the employee told me they did not take cards and asked if I had cash. I said, "Oh, they don't make it easy," and handed her $2.75. At that point her tone immediately changed. She aggressively asked me, "Who are they?" and started acting hostile toward me. She then said the card cost $3, and when I politely asked what I was supposed to do with the extra quarter left on the card, the situation escalated even further. She called me "cocky," told me to stop complaining and to get out, and said to "go to ʻEleʻele and do your laundry there." She then came out of the office with very aggressive body language, yelling that this was her establishment. I repeatedly tried to stay calm and simply explained that I needed to finish loading the machine since I already had the laundry there. Later, while trying to read the posted payment rules near the office window to better understand the system, she again came outside yelling at me to leave. I was not causing any disturbance or behaving disrespectfully. I even told her I would leave and wished her a blessed day, but she continued yelling, pointing at the cameras, and threatening to call her boss. I honestly do not know what caused such an extreme reaction, but I left feeling humiliated and shaken. No customer deserves to be treated this way for simply asking how the payment system works. Unfortunately, I only managed to record the very end of the interaction after things had already escalated.

Aloha, I often do laundry for my Nana and her friend Lolly. They are in the 90's plus. I never had…read morean uncomfortable and disrespectful situation with the laundry attendant until today. She grabbed my basket with clothes and through on the ground with hatred and lack of respect. Her statement was that I didn't have common sense blocking the entrance ( which is not even true) I was in the corner of the industrial washer doing my thing and out the blue she used me as a target of her miserable and unhappy life. That was ugly! Whom ever was this lady, she needs to know about customer services. I did mention to my Nanas and it seems like they know her un-acceptable behavior: very unpleasant, angry and very mad about life; very disappointed moment. Mahalo Nui Loa