I had a very upsetting experience today at DC Laundromat in Waimea. Kauaʻi has been my home for 33 years, and I understand and respect the local culture and community. I rarely ever have conflict with anyone, which is why this experience was so shocking to me. I was helping someone do laundry and went to this laundromat because it was nearby. I had not used a laundromat in a long time and initially tried using coins, only to realize the machines required a special payment card. A kind customer explained that I needed to purchase one from the office. When I went to the office window and handed over my credit card, the employee told me they did not take cards and asked if I had cash. I said, "Oh, they don't make it easy," and handed her $2.75. At that point her tone immediately changed. She aggressively asked me, "Who are they?" and started acting hostile toward me. She then said the card cost $3, and when I politely asked what I was supposed to do with the extra quarter left on the card, the situation escalated even further. She called me "cocky," told me to stop complaining and to get out, and said to "go to ʻEleʻele and do your laundry there." She then came out of the office with very aggressive body language, yelling that this was her establishment. I repeatedly tried to stay calm and simply explained that I needed to finish loading the machine since I already had the laundry there. Later, while trying to read the posted payment rules near the office window to better understand the system, she again came outside yelling at me to leave. I was not causing any disturbance or behaving disrespectfully. I even told her I would leave and wished her a blessed day, but she continued yelling, pointing at the cameras, and threatening to call her boss. I honestly do not know what caused such an extreme reaction, but I left feeling humiliated and shaken. No customer deserves to be treated this way for simply asking how the payment system works. Unfortunately, I only managed to record the very end of the interaction after things had already escalated. read more

Aloha, I often do laundry for my Nana and her friend Lolly. They are in the 90's plus. I never had an uncomfortable and disrespectful situation with the laundry attendant until today. She grabbed my basket with clothes and through on the ground with hatred and lack of respect. Her statement was that I didn't have common sense blocking the entrance ( which is not even true) I was in the corner of the industrial washer doing my thing and out the blue she used me as a target of her miserable and unhappy life. That was ugly! Whom ever was this lady, she needs to know about customer services. I did mention to my Nanas and it seems like they know her un-acceptable behavior: very unpleasant, angry and very mad about life; very disappointed moment. Mahalo Nui Loa read more

Visiting family and needed to do some laundry. Very clean, friendly, organized. Would very much use again!! read more

DC Laundry Service - COVID-19 hours - Laundromat Near Me - Waimea, Hawaii

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reliable! so much space. a big table that one can comfortably fold laundry. the staff is friendly. i feel safe here i don't worry about a machine being broken, they take such good care of everything. it is so clean and i notice that they clean after someone uses the machines. no weird smells and good quality machines. there's a great cart that helps move the laundry around :) overall a great experience :) thank you!! read more

Very clean and nice! And the card feature means you don't have to worry about carting around a bunch of quarters, which is nice.

Very clean! Wonderful customer service. This is a cute, tidy efficient lil laundromat.

I was harassed by one of the male workers while alone doing laundry tonight. He wore all white and had paint on his clothes. I wasn't sure if he was a worker but according to the woman who answered the phone, he was the owner. I was the only person in the laundry mat and needed to turn on the fan because it was hot. So I did that and the man wearing all white came in and turned off the fan and looked me up and down. It was a weird look. Then I turned the fan back on because I thought that maybe he was one of the mentally ill people that sometimes come into the laundry mat and he probably didn't know what he was doing. So he came back in and yelled at me that the laundry mat was hot and to not put the fan on me. Then he turned the fan off again and pointed it away from me. I told him that I am disabled and needed the fan. He started to mock me and said "What? What! I cannot hear you!" But he could hear me, he just didn't care. Then he drank his beer in front of me and walked out. I called the phone number on the website and the woman who answered said she was the owner Camille and she said that man in the white was also an owner. She said that the fan is for the dust and not the heat and it does not matter if the customers are hot or disabled. I have been a loyal customer for 6 months and have spent alot of money at this laundry mat. However, I no longer feel safe going here and I wish I didn't spend my money on a place that put so little value on their customers. read more