I had a very upsetting experience today at DC Laundromat in Waimea…read more Kauaʻi has been my home for 33 years, and I understand and respect the local culture and community. I rarely ever have conflict with anyone, which is why this experience was so shocking to me. I was helping someone do laundry and went to this laundromat because it was nearby. I had not used a laundromat in a long time and initially tried using coins, only to realize the machines required a special payment card. A kind customer explained that I needed to purchase one from the office. When I went to the office window and handed over my credit card, the employee told me they did not take cards and asked if I had cash. I said, "Oh, they don't make it easy," and handed her $2.75. At that point her tone immediately changed. She aggressively asked me, "Who are they?" and started acting hostile toward me. She then said the card cost $3, and when I politely asked what I was supposed to do with the extra quarter left on the card, the situation escalated even further. She called me "cocky," told me to stop complaining and to get out, and said to "go to ʻEleʻele and do your laundry there." She then came out of the office with very aggressive body language, yelling that this was her establishment. I repeatedly tried to stay calm and simply explained that I needed to finish loading the machine since I already had the laundry there. Later, while trying to read the posted payment rules near the office window to better understand the system, she again came outside yelling at me to leave. I was not causing any disturbance or behaving disrespectfully. I even told her I would leave and wished her a blessed day, but she continued yelling, pointing at the cameras, and threatening to call her boss. I honestly do not know what caused such an extreme reaction, but I left feeling humiliated and shaken. No customer deserves to be treated this way for simply asking how the payment system works. Unfortunately, I only managed to record the very end of the interaction after things had already escalated.

Aloha, I often do laundry for my Nana and her friend Lolly. They are in the 90's plus. I never had…read morean uncomfortable and disrespectful situation with the laundry attendant until today. She grabbed my basket with clothes and through on the ground with hatred and lack of respect. Her statement was that I didn't have common sense blocking the entrance ( which is not even true) I was in the corner of the industrial washer doing my thing and out the blue she used me as a target of her miserable and unhappy life. That was ugly! Whom ever was this lady, she needs to know about customer services. I did mention to my Nanas and it seems like they know her un-acceptable behavior: very unpleasant, angry and very mad about life; very disappointed moment. Mahalo Nui Loa

Best on the island. Quality products great service friendly workers great prices! Locally owned…read morecompany. Super clean operation.

I stopped by here to have my wedding dress steamed and was told they no longer do dry cleaning. I…read morecouldn't tell you what they do here, but they definitely don't steam wedding dresses. They kindly pointed me to the Sheraton, which keeps an industrial steamer guests can use.

A huge mahalo for the prompt turnaround on my laundry! Kaua'i Laundry Lady and her husband are…read morewonderful to work with. They're responsive and expeditious- my clothes always come back perfectly washed, folded, and smelling fresh. They offer eco friendly and scent free options as well!! 100 star's if I could. I cannot recommend this understated service enough... whether you're in a pinch, don't have access to laundry, or simply dislike doing it. Support this local, small business:)

Super clean! Great spot to do a quick wash and dry. Approximately 42 mins to wash, 30 mins to dry.read more

I would not recommend this laundromat based on my experience…read more Machine #9 did not have any hot water, even though I paid to use it. I contacted the owner to explain the issue, hoping for a refund or at least an apology for the inconvenience. Instead, I was met with rude customer service. The owner refused to reimburse me, was dismissive during the conversation, and hung up on me before I could finish explaining the problem. Equipment issues can happen, but how a business responds to its customers is what matters. Unfortunately, the lack of accountability and poor customer service were very disappointing. I hope the owner fixes Machine #9 and treats future customers with more respect.

Hours of operation are not always available. Inconsistent walk up service. Workers are super…read morefriendly

Unfortunately on the Island there are very few options so I give this business a 3 star for being…read morein existence. Unfortunately they are not available for communication. They will never pick up the phone and the laundry turn around is extra long.something that should take a few hours turns into days.

Awesome they completely fufilled the services I required in a efficient time frame and was nice and…read morefolded

Good place to get your vacation clothes clean. You drop it off, they clean it, dry it, pack it up…read more Simple! Bring cash!

Lots of machines, dryers and change machines. There's a Big…read moresave market next door so you can get travel size soap and dryer sheets if the machine is out in the laundromat. Deli or McDonald's if you want to get lunch while your clothes are in the machines.

Thank you for the quick turn around and professional job. We had a formal dress, tux jacket, tulle…read moreskirts and tablecloths pressed. They did a great job and the items were ready as promised.

I was really hesitant to use Up To Date based on the one other review..but there is no other dry…read morecleaner on the island that's working right now. So Up To Date it was. They cleaned my dress perfectly - it is brand new, off white lace and I dropped soy sauce on the front within five minutes of our dinner. It came back the same day completely cleaned and pressed, and I am thankful. It was pricey (we went through our hotel) but given it's a brand new dress I'd rather not wait and let soy sauce set until we get home - so I feel it was worth it.

So nice to have a dry cleaner on island! Polite, courteous, professional, staff. Clothes come out…read moreperfect and timely. Thanks!