Absolutely do NOT trust your loved ones with Elegance Memory Care. Zero stars.
We had a horrible experience with this facility while my grandmother was there, and I would never recommend it to another family. Despite being sold a polished image and promises of excellent care, the reality was heartbreaking and neglectful.
My grandmother was supposed to be on multiple anxiety medications, but the staff consistently neglected to administer them. She had very clear care instructions--like cutting up her food because she could no longer do it herself--but they ignored this too. She was often served entire pieces of chicken or ravioli, which she ended up eating with her hands. Despite repeated requests and documentation, they refused to follow these basic instructions.
Over the course of a year, they went through at least four or five activity directors. There was no consistency, and the activities were virtually nonexistent--just the occasional bingo game or YouTube video. It was clear the staff were doing the bare minimum, if that.
Worse yet, there were serious hygiene and safety concerns. My grandmother would often be left to sit in soiled diapers for hours. You had to go find someone and beg them to change her. She was a poor sleeper, and we discovered--after having to install cameras--that they were putting her to bed far too early and not checking on her at all during the night. Though we were told they do two-hour checks, this was a lie. On many nights, she would go to bed at 9 PM and wouldn't be checked on until 7 AM. During that time, she was left to wander her room unsupervised, leading to multiple falls over just a couple of months.
The facility constantly smelled like urine. The staff spoke mainly in Creole and were often rude or dismissive. Only one or two people genuinely seemed to care--but they were clearly overwhelmed and couldn't manage the 30+ residents on their own.
We were also told cameras were not allowed, which is not true unless it's a shared room. Don't let them bully you--know your rights.
Since moving my grandmother out of this facility, her care has improved dramatically. Her new home has a psychologist on staff who immediately identified the need for anxiety medication. She now sleeps better, is calmer, is helped with eating and hygiene, and is actually checked on throughout the night. The contrast in care is staggering.
Management at Elegance was unresponsive and dismissive. We asked repeatedly for help--simple things like ordering nightlights or bed alarms--and they would either ignore us or disable them.
Do not be fooled by the nice appearance of this place. They will promise you everything and deliver nothing. Your loved one deserves better. Ours finally got it--just not at Elegance. read more
