Great experience! I got a manicure and eyebrows done and all came out great. Efficient, friendly, job well done. I'll be back! read more

Elegance Nails Spa - Nail Salons Near Me - Richmond, Virginia

Great nails! Such a cozy vibe in the store and all the people were so friendly!! Would definitely go again.

After shopping at the mall, a pedicure and manicure completed the experience. There is plenty of parking and the atmosphere is very friendly and relaxing. Hollywood Mike has the most creative and one of a kind styles imaginable. He creates 3d, ombré, picturesque and whatever his mind thinks of. The pedicure sends you to nap time. The massage chair helps relax shoulders, neck and back. read more

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They got me in quickly without an appointment and had unique nail colors that I hadn't seen other places! read more

Elegance Nails Spa - Nail Salons Near Me - Richmond, Virginia

Just had some time to kill. Grabbed a smoothie and walk-in nail set. I love them! Nee was so patient with me! I showed so many photos and ideas. In the end we went with her first suggestion. Leave it to the professionals! Cherry blossoms and sparkles for spring. Thank you. Very nice atmosphere, staff and other clients. read more

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Nice environment, but my nails started peeling after 4 days - I could feel it when running my fingers through my hair. Lost the pointer finger at 6 days and my thumb will probably peel off on day 8. Very disappointing. read more

Elegance Nails Spa - Nail Salons Near Me - Richmond, Virginia

I've been getting my nails done here for over 13 years! Amy always does a great job, but all other employees are great too. Always very kind, polite, and give you a relaxing experience. Very clean and well managed! read more

The owners do not treat everybody fairly, they only ask certain people of color to pay with card. I've sat there and watch people leave out before me and listened to the conversations specifically to see if they asked them to pay with cash and they did not. The nail techs themselves are great but the owners not so much. read more

Me, my mother in law and sister in law have been coming here for years. Amy and her staff are so sweet and always accommodating. Their prices are also really reasonable and you don't have to wait a long time. I do suggest making an appointment in case you don't want to wait. They also have snacks and drinks. I wish they had wine and champagne thought lol. read more

My pedicure looks so bad. I would never go back. Didn't put any cuticle oil on my toes or even moisturizer. Walked out with my feet so dry. They didn't even ask what kind of pedicure I would like literally soaked my feet in cold water and came and butchered my toe nails. Nail polish on the skin and uneven toe nails. Would not be returning. read more

Nice clean place. Family run. They always do a nice job. Lots of polish colors to choose from. read more

Elegance Nails Spa - Nail Salons Near Me - Richmond, Virginia

I visited the place for the first time today. The environment is extremely clean and all staff was kind and professional. I got a pedicure from Tam and he did an excellent job. He was efficient but I never felt rushed. He took time to make sure I had a quality experience. I will be returning! read more

Hannah was wonderful doing my pedicure. Took her time, very relaxing and welcoming atmosphere. Excellent!

I came for a classic pedicure for a mommy daddy night out & left not being able to walk I came after the first hospital visit & told the manager if exactly what happened and I didn't even get an apology much less a refund offer! then a few days later, my toe, got even worse, and I had to go to urgent care again! not once have I got an apology nor an offer for a refund and I have over $2000 and doctor bills! had it not been for antibiotics I would not have a tow right now! And let me know that I have never had an inground toenail in my entire life I came the first time to try to settle it and let them know thinking that maybe it was just a new person or a mistake but by the second time that I had a cane, I realize that they truly do not give a heck or they would've took the time to apologize and refund me before I have to file a civil suit on them so when you go in, just hope and pray that you don't get an infection on your foot and about lose it like I did i'm a very kind person and I just got an apology and possibly a refund I probably would've continued to go there but the lack of remorse is disgusting read more

Elegance Nails Spa - I almost lost my toe !!! - Nail Salons Near Me - Richmond, Virginia

Very accommodating to schedule. Very welcoming. Went at 11 am on a Sunday. Had fill done. Great selection of colors

They did a good job. They were quick and fast. Very friendly. The place was clean, organize and friendly.

Terrible. This is the worst manicure I've ever received. This cost $45. I'm going to see if they will fix it today... read more

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This was my first time going here. I got a full set, pedicure, and eyelash extensions. I had to return a second time to have the extensions on my right eye fixed which were already coming off the same day. I noticed while she was fixing them that she was using scissors to cut something. When I got home I realized that she had CUT parts of my bottom eyelashes OFF!! So even after returning a second time to have the eyelashes fixed, they are still coming off on top of the fact that I now have no bottom eyelashes. My eyes have been irritated and watery ever since. I will be taking them off after only two days. read more

Elegance Nails Spa - Nail Salons Near Me - Richmond, Virginia

They are located next to tropical smoothie. My boyfriend and I grabbed a smoothie and walked over. They have excellent customer service as in they are smiling as well as hard working. Let's be clear: I'm not here for customer service. My boyfriend was just looking to sit and relax. I just wanted a fresh spring color, a regular pedicure for $28. Just because I want something simple doesn't mean it should like a child did it. Everyone is licensed and working as a part of a professional business. Left Foot Photo: I had to point out that the nail polish was not only on my nail but also all over my skin so when he tried to wipe it off, he wiped off a portion of the yellow off my nail. He dipped a used tool in a bottle of acetone multiple times after using it on my foot. Making the acetone contaminated. Yes acetone does kill germs but that's not sanitary. It should have been put in a small bowl and thrown out afterwards. Right Foot Photo: I informed the technician that the color was too old as it was not smoothly coming out of the bottle but caking up like a foundation bottle and that I would like to pick another yellow. He said that they are all like that since so many people come in and out the bottle gets old fast. At this point it was pretty obvious that I wasn't getting anywhere. I paid $56 and an additional $12 tip. I was not interested in causing a scene as I was the last person. I just don't want anyone else to waste their time or money on a bad nail shop. Would I ever go back? No, I'm not interested in wearing uneven polish all over my nails and skin. Was it the absolute worst experience ever? No, due to how kind everyone was that is the only reason why I tipped him. Does that mean everyone is the same? No, other workers may have better experience and precision in an industry that requires attention to detail. read more

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A few times, for convenience, I've stopped in other nail salons and I always leave disappointed. Here at Elegance, they do the best work for the best price. Polish doesn't chip and the Manicure tends to hold up longer than ones from other places. I always ask for Su...(I think that's her name). She's been here forever and does a wonderful job. I never feel rushed!::LOVE LOVE this place. read more

Elegance Nails Spa - Mani n pedi - Nail Salons Near Me - Richmond, Virginia

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Just got the absolute worst gel manicure of my life done here. I had gotten a gel manicure done here last Sunday and they had already chipped so I came back to get them re-done. Not only did they not start over the nail or attempt to fix the horrible shaping, they painted over them to "fix them." When I told my friend who was with me that she should go get her nails done somewhere else, they followed her out to her car to ask if she wanted to still get them done. Completely unprofessional and rude. Total waste of $40. read more

Elegance Nails Spa - Nail Salons Near Me - Richmond, Virginia

AWFUL! Went in on my birthday for what was supposed to be a nice treat. Instead I walked out $95 in the whole and a botched nail dip that I had to file down and redo MYSELF. I got one of the premium pedicures, but didn't see anything premium about it. My friend paid, and asked me why I didn't make them agree to fix it the next day. I told him that based on the overall experience, it was clear that they were lacking in skill, technique and professionalism. Never again! read more

the WORST service I have ever received. To begin with, Amy tried to talk me out of what I booked my appointment for, silk wrap full set. Then, as soon as I sat down my nails were cut. I immediately pulled my hand away confused and was told that I had to get three tips because my tips were uneven, tips can be added with the silk wrap! No need to cut my nails. Then she soaked my nails in nail glue to the point it was burning. Whenever I tried to speak up and say I didn't like something she would actually argue with me. She even was complaint to a coworker not paying attention and filed half of my real nail off. I am absolutely blown away by the terrible customer service. I will not be back ever and I hope they get shut down. Oh, and, she didn't change he gloves a single time in the four hours I was there. And she helped over five customers. Disgusting. read more

Elegance Nails Spa - Filed off my real nail! - Nail Salons Near Me - Richmond, Virginia

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Tommy is AMAZING!!! The absolute BEST PINK AND WHITE SET IVE EVER HAD. Awesome pedicure. Tommy, Amy and the staff here are joyful and the conversation is top tier. I've never been to a better salon in my life. You need to get here fast! read more

Elegance Nails Spa - Pink and White nails by Tommy!! Elegance nails and spa in Midlothian, VA - Nail Salons Near Me - Richmond, Virginia

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Honestly where do I even start. My sisters and I decided to get our toes down together. It started great, we were served as soon as we walked in. When we sat down to get our pedicures, I got an elderly lady (no disrespect at all). The lady was taking forever, my sisters were basically finished before me. She ended up stopping and letting someone else do them. The lady that who finished my nails basically had to start all over, but I noticed that person never changed her gloves and with COVID that's disgusting!!! I decided to also get my nails redone, all I needed was a color change and nail repair. When I asked her how much it would be she told me it would be in total $58.... mind you the same girl with the dirty gloves was doing my nails. Once my nails was semi done, the price spiked up to $70... which didn't make sense. She never did a top coat ok my nails and they look like trash! Yeah don't come here find another place to go to please!!!! They look messy like a 5 year old did them read more

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I went and got my nails done maybe two weeks ago and since I've got them done 5 nails have broken.... one was my thumb; someone grabbed my hand playfully and it literally just popped off... also when I got my toes done I ask for a square shape.... he shaped them coffin... I've never seen coffin shaped toe nails in my life until that day but that was NOT what I was looking for. Also the gel polish he used was so thin... I saw when he put nail polish remover in it to make it stretch. DEFINITELY will NOT be revisiting. A friend and I went and we both did not have a great experience at all. read more

Have always had excellent service and my nails last a long time. It is very clean. There is sometimes a communication problem due to language. The business is family owned and I have no complaints. read more

This place was awful. I came with three friends and we all had an awful experience. I got a pedicure which they only took 7 minutes to do everything but took 15 minutes to paint. Not even exaggerating. When I asked for another coat of clear the lady gave me an attitude. So with this experience I was changed my mind about getting my manicure. The lady then questioned me several times on why I didn't want to get them done. I stated that I have a final due tonight (which is true). She stated but it's summer time and I politely told her yes we still have college classes in the summer time. She looked at me and told me I looked like a child. I'm 25 years old. So that offended me. When I go to pay it ends up being 33 for something that took about 20 minutes and it was regular paint. Very disappointed! Won't come back read more

Elegance Nails Spa - Not worth 33 dollars - Nail Salons Near Me - Richmond, Virginia

Great pedicure at a great price. I arrived exactly at 9:30 when they opened and the place was already filling up. The good news is that they have lots of people working, so I didn't even have to wait even though it was busy. The spa is clean and well-maintained. My only complaint is that they have removed all the names of the polishes from the bottom of the bottle. I had a hard time figuring out which was my "normal" polish. On the flip side, doing that also caused me to try something new. The staff is friendly, too. read more

Lynn And Joann was amazing! Came in for premium pedicure and you could not go wrong with that! Amazing service and very professional. I am coming back for sure!! read more

Elegance Nails Spa - Premium pedicure - Nail Salons Near Me - Richmond, Virginia

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The receptionist did my mani and pedi. She took care of the front desk AND translated. She is a multitasking rock star. I will definitely come back should I be in town again. This is one of the best experiences I've had at a nail salon and at a new salon to boot! read more

Elegance Nails Spa - Mine and my Brice's manicure. - Nail Salons Near Me - Richmond, Virginia

I have been going to this nail place for years with my mom. Today my sister & I went after not living in this area for a while. She got a pedicure & I asked for a gel French manicure. They have redecorated and done the place up better now but unfortunately the quality of work done seems to have gone down. Her pedicure was okay but my manicurist rushed through completely and did not do a good job at all. I understand that they were busy but I waited for 20 minutes before she started doing my nails. It would have been nice that after waiting for so long she could've taken then time to do it right instead of rushing to make money off of the next person. She was very pushy with putting my hands into the light box and left the edges of my nails uneven. I regret not spending the same amount of money to go to my favorite nail place in another town. $30 with a $5 tip down the drain for uneven too short nails with messed up gel polish was not what I was looking for today and if I do return to elegance I will be sure to have a different manicurist. A gentleman used to work there that I really like but I did not see him today. read more

Doesn't even deserve one star the owners wife did a terrible job on my shape, I wanted coffin nails, they're more round on some and square on the others and my ring finger on my right hand is crooked. I honestly didn't want to pay my friend is a regular and not to mention I had to pay extra for extra long nails and my friend had wished I said something to her because she was never charged for the length I got. She rushed through our nails and the people in front of us I'm honestly extremely upset because I was looking to relax and now I'm just even more pissed off. Which is why I didn't tip. Do yourself a favor and pay the extra money and go down the street to escape. They were really busy today which is why we didn't go there but I wish I had waited. Also they don't sanitize and disinfect at all. I went to school and they use the same tools for every person after and before me while I was in there. Will not be returning read more

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my friend and i came here for a pedicure. i am not writing this review to bash the polish, they did an OK job with the polishing itself. i have an issue with how incredibly rough the lady who did my pedicure was. i left with cuts and scrapes from the service. she took a pumice stone (rough side) and scrubbed my ankles, legs, tops of feet, etc. the pictures are next day. i would not recommend this place. read more

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So...nope. I normally go to another phenomenal nail salon for my pedicures but was given this gift certificate by an ex who never listened in his final act of not listening. I sat next to a girl that popped her gum and talked on the phone the entire time, an omen. The seats don't go back far enough so my knee was bent at an awkward ankle the entire time that he worked on either foot. Told me to pick a color: Options were limited and most bottles were almost empty. Filled the waterbowl: Water was lukewarm at best, even after I told him. He put the salts in the water AFTER my feet had been soaking for a few minutes so he didn't even set it up right. You know how a deluxe pedicure usually involves a water change....nope, this guy used the same water until I told him to change the water....yeah I know it was my foot bath but I don't want to luxuriate in a bath of my own foot shavings. I wear heels everyday so while I have a nice pair of feet they require maintenance. Where was the little cheese grater thingy to make your feet super smooth, I'm prepping these things for date night dude?!? They don't have them. How is this possible? I bought one at Sally's, why is my household pedi kit better outfitted than a salons? Bottom line, I'm going to leave knowing more about another patrons personal life than I wanted, my knee hurts, my feet are not as high heel ready as $60 should guarantee and I am absolutely sure that my ex is an ex for good reason. P.S. the televisions were on and tuned to golf....some chick's dig golf but seriously this was a know your audience moment. ETA: While he is painting my toenails (at a nail chair) another tech begins to cut the acrylics of the person in the adjoining booth and twice has apologized for the clippings being flung in my direction. Is Ashton Kutcher reviving Punk'd??? read more

Came in with dead skin on my feet. Left with dead skin on my feet. Polish was good, but a basic pedicure for $28 should give smoother results than what I got. read more

Love the quality of the product and the service. Always polite and fast and nails look GREAT! WARNING THOUGH...best to go.mon-fri if you are not thrilled with loud young boys interrupting your service. I go to relax, but employees bring kids with them on weekends and he is all boy! I want to relax, cannot do so with boy running up and down aisle, shooting clients with imaginary guns, requesting you to play tic tac toe and hiding behind nail stations playing army. LOVE the salon, love the service, extremely happy with nails...but after 3rd time of having my service intrupted by children, will schedule appointments on school days from here on. read more

Wonderful experience I had today! I'm a tough cookie to please, that's just me and I'm not changing anytime soon. This is one of the only nail shops where I didn't have that odd feeling of getting talked about in Vietnamese. They were all kind, and if they talked about me, I had no clue as they didn't give me one. 5 stars for- Clean tubs ( I witnessed a worker cleaning them) Friendly attitudes Great location Great nail polish selection read more

Worst pedicure ever ! They did not scrape dead skin off feet basic 15 min foot wash and oil massage ... totally worthless for dead skin or cracked skin. Price was way over priced for what I received read more

Typical crappy nail salon that tries to oversell you, do things you don't ask for, doesn't listen, doesnt follow proper processes and leave your nails looking like a five-year-old painted them. Has the fact that they except credit cards all over the place but then pressure you to pay cash. They have an ATM machine right beside their cash register but still have Visa and MasterCard logo's everywhere. So over places like this. Will not return. read more