Came down to San Jose for work meetings. This hotel was very close to the venue. Check-in was very…read moresmooth and efficient. Breakfast included for the next couple of days and very close to some great local dining. The guest room I stayed in was awesome. Two queen beds and very spacious. Everything was very clean and well maintained. Love the huge shower! Also, Ivan at the front desk did a great job! If you're down here for personal travel or business, I highly recommend courtyard by Marriott San Jose Campbell.

The renovations looked like they were done as cheaply as possible, ESPECIALLY the bathroom. The…read moreroom was okay. The finishes look rushed. The worst part was the water pressure in the bathroom....both the sink faucet and the shower barely had any pressure, which made washing up or showering pretty frustrating The parking was a joke. Charging $15 a night to park in a lot where you have to worry about your car getting broken into or your windows smashed is ridiculous. If you're going to charge for parking, at least provide a secure lot or some level of security. Thankful I only stayed here for one night as I saw 6-7 cars wish windows smashed. there are much better places to stay for the price.

I stayed at the Residence Inn by Marriott San Jose Campbell and unfortunately had a very…read moredisappointing experience. The staff was friendly, but the room itself was not clean. I found bugs and spiders in the bed, socks left behind from a previous guest, and sheets stained with various bodily fluids. I was told the room had been cleaned on 4/18, but that was clearly not accurate. I have added photos documenting everything. When I reported the issues, I was informed that no other rooms were available, so I had no option to move to a clean room for the night. I expected much better from a Marriott‑branded hotel.

Let me start out by saying I am a bit of Marriott snob. It was raining in San Jose and was in…read moregeneral kind of cold, so I was looking forward to getting to my room and heating up. Uh... So... Walking into a room that is 57 degrees is a bold choice for a hospitality brand, especially on a cold/muggy day. Oof. It took 60+ minutes for the heater to fight its way to 68, which gave me plenty of time to admire the 'well-loved' (rundown) furniture. The heater felt like it was working really hard, given how loud it was. The shower pressure was basically a leaky faucet with aspirations, and I'm personally not a fan of the drive-up-to-the-door style--I prefer my hotel rooms to not feel like a storage unit with a bed. Overall, it's a bit of a relic. Unless you really enjoy shivering while being lightly dripped on, maybe look elsewhere. Oh as a special bonus, it is really loud. The road outside is busy and you can hear everything and same with the people that were walking above me in the room above. Luckily they woke up at 5:30am to check out and took their sweet time walking back and forth. I should have looked at the reviews before I stayed here.

Hayden on the night shift was extremely nice and went above and beyond for me when I forgot…read moretoiletries! Good location near quite a few restaurants, bars, and cafes, as well as a nice running/walking trail. Safe to walk around at night. Nice mini kitchens and amenities. Free breakfast is a plus. AC worked.

A central location for a great hotel! Im really glad I chose this place. A definite great place to…read morestay when you are looking in the Campbell, Los Gatos, Saratoga, San Jose area. This place has been totally revamped since the new owners took this over. The old ratings and some of the other ratings that are on this hotel are totally incorrect based on what I experienced while here. I honestly think that some of the Yelp users chose the wrong hotel. I noticed when I searched for Townplace in Campbell, the Saratoga one popped up at the top and had I not clicked on that and saw that this was not the Campbell location, I would have reviewed the wrong place. Hopefully they can verify and fix the reviews. Anyways, kudos to the owners and managers for such a wonderful remodel and such a pleasant stay. The staff are welcome upon entering the hotel. This is a great place to stay either short term or for long term stays (I love mingling and asking questions and I was told that there are some that have lived here for months and even a few for years after selling their home). This place works with insurance companies for temp housing and I even noticed some local celebs walking in the hall. This Towneplace Suites is awesome and I am glad I visited. The owners really brought this hotel to the potential of where it should be. The hotel went through a complete renovation project that was finished in mid/late 2024. The hotel has so many amenities including breakfast, an activities area, a patio with BBQ that you can use, a washer/dryer room and a well equipped gym. They do allow pets for a fee as well. The rooms are of good size, each remodeled to a modern design. The lighting is decent but with the window, it adds enough light in the room where you don't necessarily need to use the lamps during the day. Each bathroom comes with Container Store organizers to make unpacking easy. The kitchenettes are fully stocked with dishes, silverware, pots, etc. and if you need any appliances that are not there, you can ask the front desk to borrow them, including cookbooks! If you're bored, go borrower some board games and keep the kids busy. Or just sit and watch TV while sitting on the couch (which by the way converts to a sleeper). I saw that they offer studios, 1 bedroom and 2 bedroom suites. Townsuites is very strict as to what is offered at the hotel so you get a great variety of choices during your stay. There are several types of milk (regular, 2%, oat milk, half/half, etc), multiple cereal brands, various hot breakfast items, and even a variety of toppings for the oatmeal. The little mart at the front desk has goodies to purchase that range from frozen dinners, water bottles, Pepsi, Starry and Mountain Dew sodas, candies, Lay's chips, and even Haagen Dazs and Baskin Robbins ice cream! There are state of the art water filtration stations where you can fill your own bottles, throughout the hotel. The hotel is located down the street from Downtown Campbell, which is filled with upbeat and trendy restaurants and located near The Pruneyard where you can do some shopping, eat and watch movies. Or go for a nice stroll on the Los Gatos Trail along the creek or take the kids to the kiddie park just a quick 2minute walk. Downtown San Jose and the upscale Santana Row is not too far either. If your not a local, these are the places you want to visit! I highly recommend staying here. I think you will be very happy based on my recommendation.

Great hotel! Very clean, affordable, and nice staff. I had emailed ahead explaining our stay was…read morefor my bfs bday / our anniversary and they gave us a free room upgrade! There is a nice gym, pool, hot tub, and restaurant. It's a very convenient location, close to a lot of restaurants. We did experience one mix up. We thought the continental breakfast was free but it was actually $25 each person. Regardless, great experience and I'd go back!

On a recent trip back to the Bay Area our family stayed at the Doubletree in the Pruneyard Plaza…read more When we lived in San Jose we were very close to the Prunyard Plaza and would pass this hotel many times. Location: It is ultra conveniently located to shopping, dining and entertainment. You can roll out of your room and be at a great restaurant, a movie theater, and all forms of retail shopping including a Trader Joes. Checking in: Check-in was smooth as you can check-in using the app. We still swung by the front desk to get an extra room key and that was quick and easy. Room: The room was spacious for 4. The bed was very comfortable and the room and bathroom were clean. Parking: There was no cost for parking. Property: They have a nice fitness room with a good amount of gear. There is a pool and a restaurant connected to the lobby. Staff: The staff was awesome and friendly. They were prompt with addressing any question or request that we had. Overall it was an awesome expereince and I can foresee us staying here again next time we are visiting the South Bay.

Excellent location near Pruneyard, the Los Gatos Creek trail and downtown Campbell. I found the…read moreroom clean and comfortable and the complimentary breakfast more generous than I expected. Yes, the decor is dated but as I date back to the same era I did not mind. There was considerable noise in the corridor, though, on the second night I was there (a Saturday) with loud voices and slamming doors making it hard to sleep.

Despite the mostly convenient location, this hotel is awful. The room was shabby and worn with…read moredamaged furniture and dirty carpeting. The check in process was terribly slow - two people behind the desk, one on the phone in an endless conversation about booking a room, while the other did nothing. Actual customers with a reservation are standing in front of your desk and you don't even acknowledge them? When asked for a bottle of water for the room, they directed us to a vending machine where we could purchase one. Can't even supply a bottle of Costco water? The room was noisy with construction workers and their equipment taking up parking spaces, rising early and making lots of noise with the equipment. Our advice: NEVER stay here!

Today is May 26 5 PM. I came to cancel my reservation because the man I'm feeling domestic violence…read morefrom found me I booked Monday to Friday. They said it's too late to cancel tonight but they'll cancel my next two nights Wednesday and Thursday. He read me the last four digits of the card on file and showed me the paper of the reservation and it says that I used a credit card I used to pay with my debit card when I got here on Monday night to pay for the reservation I have the transaction on my bank app for my debit card. The card they have on file is not mine. I don't know whose card it is, but they said that's where they're refunding the money to. They laughed in my face. They owe me $154.

It wasn't a great stay here because the tap water from the sink and shower smelled of black mold…read more See one of the two photos. The sink had dots of black mold that didn't flash away or even be wiped out with a bathroom tissue. I reported the front desk manager, who reacted plainly and didn't say anything, so I decided to report here. I couldn't use the water for face washing and showering! I hope they will reach out to an expert soon. Overall, the room wasn't clean. The floors had thick layers of dirt, which I couldn't capture in the photo well. How did I know? My dog's feet got dirtier! The other picture shows the linen with stains, like someone's shoe mark. I was super exhausted that night and didn't bother them or myself to change the room; I just closed my eyes to sleep in.

Another great 3 day stay with our pup, staff welcomed us like family, great breakfasts and quiet…read moreclean rooms. Location is central to freeway, walkable to many restaurants Every member of the team is kind, polite, and helpful.

Diamond Member here and stay at many different Hilton brands across the US…read more Congratulations to the hotel franchise owner for installing the WORST shower head and toilet in a hotel room. So if you want the experience of almost knocking into the toilet as you enter the bathroom sliding then this hotel is for you!! Took a shower and the pressure is at a slow "sprinkle." Usually at hotels I will then adjust the shower head with a turn or flip there to make it come out with more force. No can do in this apparatus...that is the ONLY setting! My 10 minute shower turned into 25 minutes as I tried to get the shampoo and conditioner out of my long hair. As I was drying my hair more suds appeared....grrrrrrr! So back in U went for another 10 minutes wishing that my head could fit under the sink faucet as the pressure was a little better there or a shower tub combo. Why do hotel owners think that installing these crappy shower heads will save them water when guests end up using more? This also got me realizing that housekeeping cannot fully clean the shower as the pressure is so low to wash it down and inot enough water being used to wash the towels in their laundry room....yikes!!!‍ Only saving grace is that the hotel bill is being paid by the company AMEX and not my pocket because I'd be The only saving

Anytime in Bristol is amazing. They have the best rooftop views. Staff is always nice and helpful…read more Walkable to state street and you can take pictures of sundown and the sign.

Simple and easy night stay. Relatively clean but gives an older appearance visually and a touch…read morestuffy. You get a feeling that there's a need to open up a few windows to circulate fresh air. The lobby is lined with entrances to rooms (really different in my mind). I did not try the breakfast (on the 2nd floor). I didn't mind the stay and would probably go back, but most definitely would not take a room with a door that is attached to the lobby. I'm sure it's not noisy but just what I'm not used to when it comes to staying overnight.

In the outskirts of the downtown San Jose sits the most stunning new Marriott Town Suite hotel with…read morethe best value for money with five stars accommodating staff and services as well as the most secure parking structure and 24 hour fee coffee and hot tea served by the front lobby. Including the free breakfast and water bottles on request for Bon Voy members this clean and new place deserves five stars on every aspect! The surrounding depressing Autobody and repair shops are somewhat of letdown for the unassuming best place to stay. The dual doors in the front requires the door key to activate the security inside door and the inexpensive parking garage secure metal doors. The place has two decent elevators and adequate gymnastic offerings. There is no pool, but the most comfortable large bed and spacious apartment with everything you need including dishwasher, large refrigerator and sink and cooktop. The most important aspect of all is the absolute silence from the window and next door. We love the ambiance and clean new Marriott.

Nice staycation to use up the last of my Bonvoy free night credits before they expired…read more This property has only been open for a few months so everything is new and so so clean -- furnishings, the carpet, towels, appliances, bathroom fixtures, the floors, shower. No scuff marks to be found anywhere. Everything that you just sort of tolerate at most hotels is just so much better at a new hotel. I've never stayed at a TownePlace Suites before so I've got nothing to compare to. My room did seem a bit on the small side though the layout was thoughtful and the built in couch was a nice touch. The room has plenty of light and a good sized desk if you need to work. My room's window was unfortunately immediately next to the glass walled hallway, which created some window privacy problems (even using the filtered shades) until I just gave up and dropped the second set of roller blinds, which then blocked out all the natural light. :( Based on the building diagram, I'd guess that slightly less than half of the rooms face into the enclosed interior courtyard, which was very quiet but which might create other privacy weirdness from neighbors across the way. You may want to request an outside or inside-facing room at check-in based on your preferences. Secured parking runs $30 a night but seemed plentiful. It seemed a very fair price for a city hotel and well worth the peace of mind and convenience. I did see a few guests parking on the street. No thanks. The only real down side of my stay was the wall unit-style ac, which was a bit fussy and switched off until the room was a bit warm and would then turn on and blast arctic air and freeze the space. Bed linens were thankfully multi-layered so I was eventually able to figure out how to get to the right temp for sleep. Overall, I liked the hotel. I'm not sure how much it actually costs to stay here but TownePlace is a very good alternative to the big downtown hotels a half mile to the east as long as you've got a car.

I really like this cute motel. It's conveniently close to the SAP Center and downtown. Parking is…read moreincluded, and the room has a fridge, microwave, and coffee maker. There's even a Starbucks right across the street. The shower pressure is strong, and the toilet works well. The only downsides are that there's no safe in the room and the blankets feel a bit outdated.

The hotel room was clean and staff was nice. Although for the price it can be upgraded to a…read moredifferent look.