1. Element by Marriott Omaha Midtown Crossing

    1. Element by Marriott Omaha Midtown Crossing

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    Omaha, NE

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    Element by Marriott Omaha Midtown Crossing

    3.5 (143 reviews)
    ModerateHotels
    Open Open 24 hours

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    This the bedroom air conditioner for Room 831... SERIOUSLY!?
    J B.

    Welcome to one of the worst places in the Marriott- Bonvoy brand. For almost $200 per night (senior rate), at a minimum, I expect a quiet room. Instead, I got street noise all night long because their HVAC doesn't work properly and they put in a cheap window air conditioner instead of fixing their central system! Not only is it noisy, but it let's in the street noise and stink. Air drafts into the building even when it's not running. Enhancing our experience was as I walked in their night desk guy walking in and spitting on the sidewalk just in front of the entrance. I picked this place so we could charge our EV during our stay. There is signage which states "Charging limited to 4 hours". There are only 2 charging stations, both were occupied all night long. They need to put a 4 hour timer switch on the charging station power supplies, or add more charging stations. We've stayed at other Element Hotels and had good experiences. This just isn't one of them. Given that we couldn't even charge or get a good night's sleep, we'd be better to stay at a different Marriott-Bonvoy hotel even if it didn't have any charging stations. At least we would have gotten a decent night's sleep.

    Complimentary breakfast
    Winnie C.

    The hotel was located in Midcrossing, just a couple miles west of downtown Omaha. There was no easy street parking but hotel offered $10 overnight garage parking. Pet friendly with no pet fee (the best!). The hotel was brand new, each room came with a full kitchen and very spacious. They claimed that their rooms were energy efficient and environmental friendly. Our room was very quiet and the bed was comfortable. They also served complimentary breakfast with hot items (nice right?!) The only complaint was there were no instructions at the breakfast section which was closed off. A staff was cooking when I arrived and she showed no interest in taking orders. Since there was no menu or instructions, I wasn't sure where and how to place orders or what's on the menu...After she finally talked to me, I was able to order omelette and sausages. They also had regular continental breakfast items which were nice.

    Amanda T.

    We stay here often due to being in town on business. This is an excellent location in midtown where you can quickly and easily walk to many restaurants and bars. This hotel is very nice, modern and has many amenities. Each room is a mini suite with sinks, refrigerators, microwave, plates etc and a couch and TV area. This is nice when you need a place to stay all week on business or the hospital and need to save a little money on meals. There is a large grocery store located in the back side of the hotel as well as a parking garage. The 4 stars is due to lack of free parking. When you pay the cost of the room you should have parking available for free especially is they do not offer valet service. Parking was charged additionally to me at check in at $10 a day. The rooms are nice modern and clean as well as the lobby seating and breakfast areas. We will definitely be returning due to location and amenities.

    Nova A.

    Do NOT book with this hotel! Only one word needs to be said, "Roaches!" I've been attempting to have a getaway trip with a close friend of mine and we decided to check out the amazing looks of Midtown and booked with Element. I had a feeling since the start of the night that the front desk lady was off. I could sense an attitude from the get-go. I woke up around 2 am to use the restroom and saw 2 roaches running across the wall!! I am so disgusted!! The roaches ended up crawling into the connecting room of another guest! I went down to the front desk and mentioned the terrible incident and explained how it begins with a couple and expands to something much worse!! What if I brought those home with me and infested my own household??!! All she said was, "there is nothing I can do." She didn't offer any accommodations, room changes, or anything of the sort!! We stared at each other for AT LEAST 10 seconds of silence. I had to imply my own options! Why aren't you doing your job?? Is this how you want guests to feel?? Don't book with Element! Save yourself the disgust, it may cost you a home!

    Paisley T.

    I am so glad we stayed here while in Omaha. I love a Westin hotel. And this place has the luxurious but simple 'feel' you really enjoy on a change-in-pocket vacation. I was totally mesmerized by our room. The layout was perfect. The desk against the window, the huge closet, the ottoman, and the modern appliances in the kitchen were real difference-makers. Oh and the bathroom was great. Can I have this at my place? That narrow shelf below the mirror makes all the sense in the world. The only thing I would add is an extra outlet on both sides of the bed (instead of just one). I didn't care for breakfast. Stick with the yogurts and the cereals. The quiche is store bought and so dry and cold. Waffles were blah. This is the low-budget part of your stay. Besides that, kick back and enjoy the glamorous lounge areas. Oh and can I recommend one more thing? The bikes we rented from the lobby were free for the day and that's great. But oh man. Ugh. The seats were awful! Mine was so small and uncomfortable and his kept falling low. It was also itty bitty and very uncomfortable. Painful actually. We loved our bike ride but really paid for it at the end of the day. Unless your hotel guests are miniature size, forget the lightweight stuff and invest in some real seats that your customers will like.

    Paul S.

    We checked in on Christmas which is nobody's favorite holiday to work, but the front desk clerk was helpful and explain the parking, since we would be going in and out several times.. We are Marriott members and are used to the quality that comes with the hotel chain. The room is very clean and eco-friendly and while I was surprised at the $10 parking in Omaha, especially for the area of Omaha that we're in we willingly paid for that. As mentioned by another guest I was completely unimpressed with the fact that the pullout bed was extremely subpar and it was no bed limit in the room we had to go down and get it. While I was a great place to lay our head for the evening I do not believe I will be returning to this hotel.

    Error message on ac in second, smaller room we were given because they said room I originally reserved had non-working AC.
    Shelley M.

    A few years ago, I would always stay here on my trips through Nebraska and I liked it a lot. This time almost everything went wrong; no one cared much or tried to address any of the problems; and it was a truly bad stay. I had reserved one of their suites like I had in the past that has a nice layout and good views. When I arrived Guy #1 told me I couldn't have the room I reserved because the AC did not work--he said, oh, I will give it to you if you really want it, but you won't have AC. So what could I do on a hot summer night? I said I was ok with the downgraded smaller room he offered me. He charged me the rate that lesser room cost, with no discount--he made some vague reference to marriott giving me points on my Bonvoy account, which didn't happen. He kept trying to make it seem like it really didn't make any difference--which it did. He seemed mad I wasn't happy about taking a lesser, different room than the one I had reserved--but I wouldn't have stayed there if I had known I would not be given the room I reserved. If I had not shown up, the hotel would have taken my money for the better room, since it was guaranteed. Why can I not have the same guarantee that when I show up I will get the room I chose and reserved a month ago? So we went to the smaller room and guess what? The air conditioning did not work--it flashed an error message and wouldn't turn on or off or work. we called down and Guy #2 said he could try a "hard reset" to see if it would work. When it didn't work, we called down and let it ring and ring and no one answered. my husband went down and Guy #2 was chatting with someone about a side business venture, so he waited patiently for a while. When Guy 2 finally addressed my husband he said "I was waiting for you to call"--I guess "waiting" entails not answering the phone and continuing to have a side conversation. My husband said if the ac is not working in either room, can we have the original one we reserved since it is bigger and nicer? He replied that all those rooms were taken. So was my room given away despite me having a reservation? That's what it seems like. Don't count on the AC working in any of the rooms. They don't know which ones have AC that works and which ones don't, and apparently many don't. So on those 90 and 100 degree nights in Omaha you will be sweltering. We had to keep the windows open and couldn't sleep because of the sirens and the noisy busy street outside. In the morning my husband talked to a sub-manager, since the manager who we had been told would be in at 9 AM was too busy to talk to us after all, and we did get a discount. But it wasn't worth it. I would rather have paid the full price and not had a hellish night. One of the most troubling things was the staff's and junior manager's inability to understand the problem. The obvious fact that they had given up on fixing the air conditioners throughout the hotel and the general disrepair the place has fallen into. I realized later it was the first time in a hotel I had called down and said the AC didn't work and they didn't send someone up or act like there was any possibility of getting it fixed. As we left to go to our car, we saw a huge fan outside a door where a horrible mildew smell was coming from a room--sadly we had to walk through it and breathe the miasma before leaving. Who knows what it was? It certainly smelled awful. Last but not least, parking is difficult--there is a private lot next door, with no instructions about which way to go to park near the hotel--so we parked far far away and had to walk about a half a mile through a fairly confusing lot to find the right place to lug our stuff up into the hotel. Not good if you're older or have a disability. They should provide handout but no one cares about anything here. There is no pride. It wasn't a shortage of employees problem--we saw many different front desk people and the hotel didn't seem at all busy and mostly the guys at the front desk were chatting with friends or customers and not having to face a line at all. The place has gone radically downhill and I won't be staying here again.

    Stephen F.

    Good location and probably a cool decor when it was built. In desperate need of a quality and updated makeover. They have a free beer tap for use during social hour with a couple snacks. Some wine is also available. The room I had included a mini kitchen with microwave, stove, sink, refrigerator and coffee pot. I did hear that they are going to be doing renovations soon. I'll attach a few pictures of why I feel it needs refreshed. My upgraded room included a view of a parking lot.

    Pull out sofa bed had leftovers from previous renter

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    Page 2 of 4

    Ask the Community - Element by Marriott Omaha Midtown Crossing

    Does anyone know how to turn on the ac?

    Front desk must assist with heat/air.

    Don’t See Your Question? Ask Away!

    Review Highlights - Element by Marriott Omaha Midtown Crossing

    The bed was cozy and comfy, the desk area was high-tech and functional, and there was a full kitchen to boot.

    Mentioned in 16 reviews

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    DoubleTree by Hilton Omaha Southwest - Meeting Room

    DoubleTree by Hilton Omaha Southwest

    (73 reviews)

    $$

    West Omaha

    This is the worst hotel I've ever stayed in. The entire top of the window was COVERED in mold. It…read morereeked of musk and mold as I first walked in and then I saw the broken lamp right under it! Open wires near the bed and nightstand, stains on the floors that matched the blood or red/brown splatter on the duvet, dirty bathroom/hair on towels, and splatters on the walls. I moved rooms immediately and noticed the microwave and fridge did not work. That was not a big issue but the next day I had absolutely no hot water so while checking out I mentioned that and was told the problem was known and now fixed. Why wouldn't you tell your guests that of this known issue? The worst part is that management questioned me for pictures after I left even though I complained in-person, right away and they moved me. I expect this kind of treatment if I booked through a third party app but not when I booked straight through the hotel. I've included the last letter I wrote to Guest Relations. It was my third and final attempt to get any sort of recognition for the ill situation. I was awarded 15k points (that I probably will never use) before Veronica even contacted me. Management and guest relations couldn't care less about making things right with the customer. She definitely took my last paragraph seriously and did not respond whatsoever. I guess if they're ok ending it like this then so am I! Hello Veronica, Personally, I would have liked to see the situation handled a little differently by starting with a callback from the GM, Jason Johnson. To me, that sounds a little more personable than an email and I didn't think it would be too much to ask since you are indeed in the hospitality industry. However, I will gladly send you the pictures of what I have to help assess the situation. Of course, I do not have pictures of the microwave not working properly, the smell of the room, or the refrigerator and shower temperature. I do have pictures of the text interaction between my mother and Haley after finding the mold and wires, as well as the lamp and splatter on the duvet. I was in town for a funeral and to reunite with distant family that I have not seen in years so forgive me for not taking pictures of the mold or wires. I was more concerned with spending time with my family instead of worrying about the hotel room. Keep in mind that I moved rooms rather quickly because of Haley being so responsive in fixing the issues. She was an absolute pleasure to deal with and I hope she gets the recognition she deserves even with due circumstance. I appreciate the points even though I'm not familiar with them. We travel at most, once or twice a year so I'm not sure I will use them but thank you for offering something more than a cookie or breakfast. I understand in your position that you need to be wary of guests who tend to over exaggerate their issues or concerns but I never thought I would be questioned for pictures over such obvious issues in the room. I suggest speaking with the housekeeping and management team about the unsanitary conditions of room 236. If my young children would have grabbed those wires and been electrocuted we would be having a very different and difficult conversation right now. I am not happy with how this is being handled but I am also ready to put this behind me so please do not feel obligated to respond. If anything, I ask that DoubleTree by Hilton Omaha-Southwest 'DO BETTER' because this entire situation could have easily been rectified.

    Staying overnight a couple of days for business and was glad I chose DoubleTree. The staff have all…read morebeen extremely nice! They were very quick at checkin and accommodating to give me a room where I could easily access and keep an eye on my company vehicle. The rooms are nice, spacious, with a comfy bed, and arm chair. The area seems nice. Several nice restaurants nearby. Or the hotel has in house dining and a very nice bar. Probably one of the nicer bars I've seen in a hotel. This will be my go-to hotel to stay at while in town!

    Holiday Inn Express & Suites Omaha South - Ralston Arena - Saw ants crawling in the breakfast area and found a roach. Added photos of the pests. Huge safety and hygiene concern.

    Holiday Inn Express & Suites Omaha South - Ralston Arena

    (34 reviews)

    $$

    This is Not an ADA-friendly establishment We intentionally…read morebooked this property and the specific room after reviewing the description of the handicap accessible bathrooms. The bathroom of the room we booked was described as having "Shower with hand-held shower hose and shower with built-in transfer shower seats." (These descriptions have subsequently been removed from the website, but we have screenshots. Curiously, when I called the 800 number during this stay, the rep told me that only corporate can change website items. The room we were assigned had only one grab bar, no shower chair of any sort (a built-in transfer chair was advertised), and no hand-held shower hose. We went to the front desk and asked for a shower chair, and the front desk person (who was doing his best to provide good service) was told by the general manager that they had no ADA shower chairs. The GM refused to talk to us and made the employee take the brunt of our frustration. The GM's solution was an old, dirty folding chair (We have photos) to place in the tub for my wheelchair dependent daughter to use. This is not a safe, ADA-compliant solution. We were told that the folding chair is the only shower chair available at their property. We were given a second room with a better tub and better grab bars, but the toilet seat was completely unattached on one side. When we reported it, they offered to move us again, which would have been the 3rd room they had us look at while finding an acceptable ADA-compliant shower. The next day, we went out to a hospital supply store to purchase a shower chair, only to come back to find the toilet seat fixed (thankfully) and a small, previously used shower chair in the bathroom. Good for in-shower use, but not a transfer chair for a wheelchair dependent person. Upon asking the front desk about the shower chair, the clerk (different from the evening) was unaware that one was needed or requested. We were thankful for the chair, but we then had to return the shower chair we had just purchased. The purchase of the chair and subsequent return took 2 hours of our day. We were not told by any associate that they had located a shower chair, apparently from storage. The parking in front of the hotel is actually arena parking and is well-surfaced, but there is a sign that says "Arena Parking Only." The hotel parking lot is beat up with potholes. The handicap parking is on the far side of the building, and the closest door to it leads to two separate flights of stairs. IHG should seriously investigate the blatant disregard for the needs of its ADA guests at this location.

    In June 2026 our family of four checked into room 211 at this property at 10pm. Upon entering the…read moreroom the entire space smelled strongly of urine. The bathroom walls had brown unidentified drip marks near the toilet, the tile floor was sticky and soiled, and the odor was so severe our two daughters ages 14 and 10 experienced coughing and difficulty breathing. Our youngest was crying uncontrollably from the smell. When I reported this to the front desk the staff member acknowledged the previous guest had an accident in the room. Despite knowing this the room was placed back into service and assigned to our family without disclosure. The promised room spray never came. We called the front desk a second time about our children struggling to breathe and were never offered a room change. We lived in these conditions for two full nights with unclean bed sheets as well. The following morning I personally had to flag down a housekeeper in the hallway who had no knowledge of our situation. She only wiped the mirror and lightly cleaned the counter and toilet. The floor was never touched our entire stay. Additional conditions throughout the property included bugs and roaches in the breakfast dining area, what appeared to be blood on the elevator floor, a spider killed in our room, no towels in the pool area, and the Dove soap dispensers were clearly refilled with a cheaper alternative product rather than the Dove soap advertised. The General Manager Akash Chaudhari responded to our formal complaint offering only 25,000 IHG points and ultimately refused a full monetary refund despite our daughter crying and coughing uncontrollably throughout the night. A credit card dispute is now in progress. We stayed at a Holiday Inn Express in Yankton SD immediately after this stay and it was immaculate, the staff was exceptional, and it was everything this property was not. Do not stay here.

    Best Western Plus Midwest Inn - Exterior

    Best Western Plus Midwest Inn

    (51 reviews)

    $$

    Millard, West Omaha

    Staying in a hotel room that is neat, clean, and comfortable is always a pleasure. The room…read morefeatures today's smart TV, allowing you to watch anything you want instead of being limited to local channels. The room is excellent and very comfortable. I genuinely appreciate it. I highly recommend the Best Western Plus. Well done, Best Western.

    When the first set of doors opened, we were met with a lovely scent, perhaps sandalwood. The lobby…read morewas nicely decorated for the season on entry and we found staff to be friendly. They acknowledged loyalty status & provided a snacks inside of a seasonal goodie bag. The effort definitely showed. On existing the elevator, the scent changed drastically. Stale cigarettes from decades ago would be my guess. If they don't have smoking rooms, they need a major overhaul to get that stench out. If they do have smoking rooms, they need better separation for the non-smoking rooms. The room was cleaned well & the odor was less noticeable inside, while still faintly lingering. We had a standard K room & went almost immediately for the bed, exhausted. Which brings us to the bed... she was worn out. Not getting old, not starting to wear. I'm talking sit on the edge and slide to the middle before being swallowed up by this very beyond it's best buy date mattress. Lastly, the breakfast room is huge & had tons of options. We didn't look at them all. No bananas, tho... only apples. In all fairness, every property we stayed at this trip, regardless of brand, had no bananas. We had boiled eggs, scrambled egg-like substance that was loaded with veggies & the hubs had a waffle. Coffee was drinkable. For under $100 to crash, it was acceptable. I'd prefer they raise the rate & get new mattresses!

    Residence Inn Omaha Aksarben Village - Great night life

    Residence Inn Omaha Aksarben Village

    (26 reviews)

    $$

    Aksarben Village, Aksarben

    My experience at Residence Inn Aksarben was completely unacceptable and easily one of the worst…read morehotel experiences I've had. At check-in, I noticed I was not offered a room upgrade despite holding Titanium status. Because I had a meeting, I couldn't address it right away. Later that day, I spoke with Eric at the front desk--and that interaction alone guaranteed I will never return. Eric was rude, dismissive, and clearly uninterested in doing his job. Instead of assisting, he deflected responsibility, stating he had "just logged in" and implying I should have handled it earlier. He then brushed me off by saying he would "let them know" in the morning--completely ignoring the fact that upgrades are based on availability at the time of request. When I tried to clarify whether he understood Titanium benefits, his response was vague and borderline sarcastic. It was obvious he either lacked basic knowledge of Marriott Bonvoy elite benefits or simply didn't care. Either way, that level of service is unacceptable. To make matters worse, I was told at check-in that Titanium members would be charged $50 for a late checkout beyond 3 PM--this directly contradicts the guaranteed 4 PM late checkout benefit. Providing inaccurate information to elite members is not just frustrating--it reflects poor training and mismanagement. I travel frequently across several states and stay in Marriott properties often. I have never been treated this poorly or with this level of disregard. The combination of incompetence, misinformation, and outright disrespect from staff is inexcusable. I will NEVER stay at this property again and will actively discourage others from doing so. There are far better options in the area that actually value their guests and honor loyalty benefits.

    Mobile key was working (other Marriott properties I had issues with them not working ), but there'"…read moreare definitely some delay/lags which the brand needs to work on. Quick response to service requests Pretty clean. Not perfect, but better than most. Location, location, location. It will definitely be my go to place whenever I'm in town. One small complaint, the vanity mirror in the bathroom is too dim. I don't wear makeup, but for anyone applying makeup or needing good lighting for any other reason, you won't get it.

    Element by Marriott Omaha Midtown Crossing - hotels - Updated September 2026

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