I'm reviewing their monthly membership service, not the actual massage. I found the massage therapist to be quite excellent and the studio to be comfortable and clean and relaxing. when I signed up for the monthly membership, my schedule was different and I was able to come at least once a month for a massage. Then my schedule changed and it was very difficult for me to get a massage once a month. They initially suggested I suspend my membership and that would give me three months to use unused massages. Even with that adjustment, I could not use the backlog of massages I had accumulated. I went to cancel and they said because I have to give 30 days notice, I will be charged again next month, and then I'll have 60 days to use the four massages. I have not yet scheduled. I imagine I will end up being unable to find time to schedule for massages in 60 days based on my schedule. Thus, this is just a notice of warning for people who sign up for the membership service : be mindful of your availability, because you may end up paying for multiple sessions you are unable to use. I imagine this is part of the reason they have this services that they figured they will end up getting money that was never used to actually get a massage. read more

I want to acknowledge how wonderful John is - as a masseuse and individual. He was very kind, calming, engaging, informative, and extremely personal. That was the best massage I've ever had. I'm really grateful I got to work with him. He's such a great guy. Also Alexis was great at the front as she acknowledged how wonderful the team was there and talked highly about Elements. Thank you John! God Bless you! read more

This was my first time getting a professional massage, and it was a very relaxing and comfortable experience! John talked through everything at the beginning about his process and made sure to let me know I could request any changes. He checked in with me througout, and I was able to just relax and have the mental reset I needed. I highly recommend this location and John. Thank you!! read more

"B" quality massages but what is worse is that they only let me use 2/3 massages I purchased. Then they said they had no record of it! In truth it was a couple of years ago but it still should have been on record. read more

Reven is amazing and has given me some of the best messages I have ever had. He takes extra attention to detail and can add in sports messages as well. I will definitely be going back read more

I lost diamond and gold bracelet during a massage. I never removed it and realized on my way home it was stolen. Woman had skill oddly robe on my wrist was untouched. The establishment never apologized or followed up. read more

0 stars if I could. I had multiple issues with being rescheduled after having my appointments in the systems two months in advance. And the rescheduling would occur within 24hrs of the appointments. After this happening for about 3-4 months in a row, I told them I needed to pause my account as I didn't think the hassle was worth it. Once my three month pause was coming to an end I reached out to inform them that I wanted my subscription canceled only to find out I've been charged for the last 7 months because I didn't fill out a form. They also will not do refunds of any kind even though the poor girl behind the counter confirmed that my email requesting the cancelation was still stored in their systems. Planning to submit a BBB repost as well. read more

OK, they make this really confusing so let me break it down for you: This is a massage subscription service and you cannot go without giving them the right to automatically charge your credit card every month. They increase the monthly charge over time, it starts at $60 but goes up to $80. It costs $30 to cancel, and if you cancel you lose your credits (which you inevitably build up unless you go every single month) To cancel or pause your membership you have to show up in person (not over the phone or online) and to your home studio. So you cannot leave town for more than a month without telling your massage studio, in person. I had to kiss $240 goodbye in monthly charges because I moved out of town without realizing this. They actually made me get on a plane during covid to cancel my massage membership. Its sad the types of schemes that are allowed now, and I really miss my masseuse who used to work there and was wonderful. He quit and they pretended he didn't quit so I would try a new therapist instead of just cancelling, they kept saying he was "out sick" which wasn't even true, he left the studio because of their predatory policies. read more

So...If you buy a "membership" you are pretty much signing on for life. You are entitled to one massage a month BUT you can't schedule fewer than 6 weeks out. You will wind up with massages that you paid for but can't use. The price keeps going up. They cancel on a whim. You however, can not. Most of the therapists are "experts" meaning, when you show up, you will have to pay 20 dollars more (surprise!). When you try to cancel, you will get a super snippy run around. If you can pry a cancellation form out of their hands, you will have to bring it to them, in person. All in all, an expensive rip off. Don't do it. DO. NOT. DO. IT. read more

This place was average. My massage therapist was very nice-- but she talked to me the entire massage which made it very hard to relax. Additionally, I paid $119 for a 60 min massage but she started 6 minutes late and ended 5 minutes early. So that was a huge bummer. read more

This is the 3rd time they canceled on me the day of. Even when I go out of my way to book months in advance, they STILL cancel on me. So annoyed that I'm ENDING my membership. What's the point of making an appointment if they always tell me to reschedule to see someone else?! But of course, if I cancel, they charge me right?! They should pay us when they canceled on us. It should go both ways! read more

I had a one hour massage. The masseuse was a young guy, kinda grungy looking. It was the worst massage I've ever had. His experience was so low that he was completely unaware of where to massage, and even when I asked for more pressure he couldn't do it. He had no idea how to leverage his body or mine in order to get consistent pressure and actually rub muscles appropriately. Not worth any price. It was not even relaxing. They of course try to get you to join a membership which is just obnoxious. I get a massage monthly and know a good masseuse and this guy needs to go to massage school. Bummer! read more

Unfortunately this location has experienced a tremendous amount of turnover and has lost their best staff. This leads to below average experiences and doesn't justify the cost. It also makes it harder to schedule when short staffed. There were a couple of amazing therapists for several years who left last year, and until they replace them with similar talent, I would avoid this location. read more

I attempted to cancel a membership that I WAS PRESSURED TO EVEN JOIN. I did everything correctly by submitting and signing the cancellation form. I have been charged repeatedly since I received verbal telephone AND email confirmation from this salon that my account was cancelled. I have only received ONE massage, but I have paid for many more than that. Do you think the salon caught this overcharging problem after verifying with me on the phone and by email that my account was cancelled when I told them I was unemployed? NOT AT ALL. BEWARE, THIS STORE WILL TAKE YOUR MONEY AND THEY DO NOT CARE ABOUT YOU, YOUR HEALTH, OR YOUR FINANCIAL STATUS/ABILITY TO PAY - THEY JUST WANT TO TAKE YOUR MONEY AND THEY DON'T CARE HOW THEY GET IT. read more

The massage was just fine...but when I came into the lobby to leave the manger ask about the massage and if I world see the therapist again. That's when he ask me to sign up for the monthly massage scam clearly stating it is free...no talk about a monthly fee. He did not ask me to read and did NOT give me a copy. I called a couple days for a copy of what I signed. When Elements will start taking out money. And by the way you must give them a Credit card to get an appt. When I asked the manger to cancel he argued wth me about canceling DONOT GOHERE!!!! read more

Laina takes very good care of me. She is very intuitive and pays close attention to my needs. She asks all the right questions and makes me feel very comfortable and safe. If you have physical ailments and need to be cared for and listened to, laina is amazing. Also the front desk staff have been very good to me as well. I had a gift card that I forgot to hand to them before I left, and I figured they would just charge my card, but they did not. They only asked me to send a picture of the card and then it was all taken care of. Thank you guys so much ! read more

Just had an amazing massage here! Upon arrival, the lobby was nice and cozy and I was warmly greeted. Their forms were easy and quick, didn't ask me everything like some places do. Only the relevant information. I had a regular 1-hour massage with Ginny. I think she usually works at the LoDo location but was at this location instead. They started right on time. The bed was heated. The music and atmosphere were nice. The full hour went by so quickly, but she was very responsive to what I asked for and worked extra the areas I asked her to (mainly for me my neck and jaw). I have never felt so much relief in my jaw before! They have envelopes for tips but you can definitely add it to the card as well. They don't seem picky. I booked online the night before and received a call early the next morning to confirm and ensure that the therapist I had randomly picked online would be a good fit for what I was looking for. First time massage is $69 from there you can either pay $69/month for one massage a month (they roll over if you don't use them) or $99 if you want to just show up. They do work hard to sell you this "membership" but weren't obnoxious when I said no. Listen, is this place a 5-star so resort? No. But is it a great place to get a casual massage? Absolutely. read more

They cancelled two appointments in a row with me day of, then the manager copped an attitude with me when I wanted to cancel. Extremely unprofessional. read more

I am 38 weeks pregnant and tried to cancel my appointment doctor advised. Because I called to cancel at 23.5 hours prior to my appointment, not 24 hours in advance they are still charging me. I find this to be simply bad business. In addition to that the facilities are pretty disappointing. There is carpet in the massage rooms which are seriously stained with years of oil spillage. Just sort of grossed me out to be honest. Paint on the walls was chipped and old and overall ambiance was completely lacking. The massage therapist with okay. Too many other great spots in Denver to go to Id say try those. read more

Charge you $30 for no longer wanting to be a member and won't let you cancel unless you come in to do it. Refused to cancel over the phone. Don't join. It's a rip-off. read more

I had a good massage here a few weeks ago and was definitely happy with my experience with my massage therapist, Meredith. However, the person who went above and beyond the call of duty that night was actually the receptionist, Erica. She was extremely welcoming and informative and immediately made me feel relaxed and comfortable. Totally hospitable from the minute I walked in until the very end when she stayed and helped me look for my lost card. read more

Was able to get a same day appointment for both my sister and I. Front desk receptionist, Meredith, was so kind and helpful. Willing to answer any and all questions. Good atmosphere in the building. Massage with Jennifer was sooo relaxing. They do a quick consultation with you prior and she was sure to focus on exactly what I mentioned to her. The only thing is that the walls are a little thin, so you can possibly hear guests in other rooms talking. It's not loud or by any means a nuisance. I was able to zone it out with the music playing in my room and how relaxed I was, but worth noting if this would be a problem for you. I liked my experience so much I enrolled in the monthly program. Prices are so affordable for a good quality massage. Would recommend :) read more

I've recently signed up for a membership here after having a much better first experience than I anticipated! As other Yelpers have mentioned there is a wide range of skills among the masseurs which is great. When I called to schedule my appointment they asked me about what type of massage I was looking for and then recommended that I book with that person. I like deep tissue and generally I find that nobody really goes deep enough... it ends up being more of a Swedish massage. Not at Elements. I definitely got worked and in a good way. The membership is a good deal and I can't wait to go back! There is a small parking lot but I've never seen it completely full. There is also street parking on Lafayette (just watch out for street cleaning days). This is strictly a massage place so there are no other "spa" treatments, but there are nail salons etc nearby. I kind of like that they specialize just in massage and clearly it's reflected in the quality of the service. read more

I came to leave a RAVE review for Carlos at the Cherry Creek West location. I am a member in Charleston SC, and wanted to gift a massage to my friend who is going through a difficult time. As a national franchise, service at different locations can vary greatly, and I had a super frustrating experience calling my home location and other Denver-area locations trying to solve what seemed to be a simple problem. As soon as I got on the phone with Carlos, all my frustrations and worries were assuaged. I was beyond impressed by Carlos' efficiency, professionalism and the care he took to make sure everything was done properly. He went above and beyond, taking the onus off of me by making calls to other locations to ensure everything was handled, never making me feel like a pain and always updating me as he went. He is absolutely a GEM and I went from total frustration to total confidence and appreciation. THANK YOU CARLOS! read more

A few months ago I had to cancel a physical therapy appointment and called Elements (CC) after being pleased with a massage I had at Elements (Arvada). As a triathlete/runner I am always in need of some IT Band TLC and sports massage. I lucked out and they had one more appointment for that day! I really appreciated my masseuse Stacey as she explained all the muscle groups she was working on and what she was doing to correct he problem (when I asked.). Don't worry, they don't talk your ear off, I just ask a lot of questions. Stacey was able to give me the requested pressure to make my body feel better. My third massage was with a different masseuse who was also great, but had different techniques. It's kind of cool to pick and chose your therapist based on your needs for that time. I'm always impressed by the friendly demeanor of the receptionists and appreciate getting a bag of Epsom salts following the massage. I'm a member and will probably remain one for a long time. I am not sure I would spend the money on myself if it was not automatically deducted monthly and I know my body needs it; it keeps me accountable for giving myself "me" time and taking care of body. read more

Started out great a year ago, now, not so much. Cancelling membership and will not be back. Last 2 visits, booked and paid for a 90 minute massage. Last time got 75 minutes. This time got 67 minutes. Their new thing now is that they are charging more for most of the therapists without telling you in advance. "They are more experienced so we think they are worth more" completely shady business tactic. The old classic bait and switch. read more

I'm so happy I took advantage of the Groupon deal a while back -- $60 for an 80-minute hot stone massage (normally $125) -- but am just mad that I didn't buy more than one! The only reason Elements doesn't get all five stars is their booking system, which seems to be nonexistent except for the receptionist, who (understandably) can only talk to one person at once. Maybe they haven't listened to the on-hold music, which is relaxing and all... except for the constant beeping noise (fax machine background?) every few seconds. Multiple people called while I was in the waiting room and another client also arrived, so it appears that they have enough business to justify an online booking system. Just a thought... But back to the massage. It. Was. Awesome. I really like that before I even went in, I learned that the therapists keep conversation to a minimum to encourage constant deep breathing and relaxation. Not that I don't love a good talk, but it was SO nice to just completely let go, focus on breathing, and relax. Sam was clearly aware of how important establishing a breath-body connection is, and he made me feel totally comfortable asking him to adjust pressure and focus on certain areas throughout the massage. That was by far the best part -- in the past, I've always felt like I'm insulting the therapist if I ask him/her to change something. This time around, though, was absolutely perfect. I'd love to go back more often, and definitely will at some point in the future, but for now, I might have to wait for another Groupon before I can afford something at full cost. read more

Major positive-- usually able to get an appointment the day of. Wide range of masseurs skill-- have had one or two really awful ones, but other than that it has been pretty solid. Usually they are good about listening to what hurts-where Kind staff at the front. Good pricing for first comers and also for people who want to do the membership. Not the best parking lot. Overall its not a spa, as much as it is a place for a simple massage. They have a good thing going-- I would recommend coming here. read more

I tried again. I did. Whatever they use for lotion really does not bode well for me and my skin, as it leaves an unpleasant after-massage odor that just about knocks me out. My massage was okay, and I felt good the next day, (not pained) but they really didn't do anything I asked- brief neck massage, no facial, and some weird hand/arm massage that had me hanging my arms over the sides of the table for at least half of it. My hands did get really cold from lack of blood flow! And because I wasn't a member, that 55 minute massage cost me a whopping $91. No thank you. Not ever again. read more

I had an AMAZING experience at Elements. I scheduled a couples massage, but unfortunately only one of us could make the appointment. Thankfully, they didn't charge me any cancellation fees for the second massage and they still gave me my original discount. Very grateful for the sweet soul at the front desk who made my experience extra special. read more

Tony! Tony! Tony! I can't say enough about Tony. He's amazing. I came in for a 60 minute deep tissue massage. He really listen and paid attention to all my needs. Pressure was on point. He made me feel so comfortable. I'm addicted! Can't wait to return. read more

This is a 5/10 edit to my 2/17 edit...: Jennifer, another gem that I raved about before I edited my last review down in size, is history...she apparently wasn't responsible enough to consistently show up for work...pity! Mlete (pronounced mee-lee), who I previously wrote gave me a soothing but not very deep massage, proved to me she can indeed "bring the heat"...I got a lot better pressure than my previous visit with her over the holidays, and left feeling vaguely stunned and very satisfied. So I'm hitting Mlete for most visits. Zenon, also, is history and not available anymore - his other line of work took off. There were 4 amazingly talented people there that for 1 reason or another were gone a month or 2 after I had massages with them, and those 4 gave me the best massages in style, pressure, etc I've had in years. Bummer. I'm hacking off a star for the loss of some phenomenal talent there. Lest I've left people thinking that this is a "revolving door" for massage people, there are many other skilled body artists there who have been there on a long-term basis, so all is not doom and gloom at this location. Whoever you decide on choosing as your therapist, they have all varying styles and ranges available, and I don't think you'll be disappointed!! The price is also reasonable and, if you get a "membership" there, you will get approx 20% off the cost of a massage on a monthly basis, be it 55 min, 80 min or other. And there is *no penalty* if you back out of this plan at any time. That being the case, if you're going to get a massage more often than once every 3 months, you'd be well-advised to get the membership. They also give you nice bags of epsom bath salts to take a soothing bath at home, soften that skin up and draw out those icky toxins!!! Give them a try, they're great!!! The owner, Amy, is a real angel to deal with too when you get to meet her and chat her up. Edit: Other things I forgot: 39 bucks for your first visit - a steal!!! Monthly memberships only $49 (for the 55min massage), $72 (for the 90min massage), place is very clean and well-maintained!!! Massage mattress is very soothing and warmed by heating pads as well, I *think* previous to your visit. read more

I was very much in need of a massage but unsure where to go. As you all know - money is not exactly falling from trees these days. I chose Elements based on the previous Yelp review by Stephen. (Thanks Stephen). Elements has a great "first-timer" discount for massages of all types & lengths. I chose the 80 minute therapeutic massage (yay!) There was the obligatory introductory discussion of how your body is holding up and what spots need special attention. After getting undressed and sliding under the covers, I was relieved when the therapist said, "I want to encourage you to relax and breathe deeply. Focus on your breath and don't feel obligated to talk through the massage. I do not usually talk but please let me know if you need any adjustments or if you'd like a change in pressure." I felt very comfortable there and was impressed at how well the therapist found the spots on my back that needed attention. Next time, I'll get try out a deep tissue massage. Little perks: lots of mints in the room, if you're nervous about your breath; post-massage water & bath salts sent home with you; open after work and on weekends. read more

Mediocre massage - noisy rooms - hidden charges - This is the worst establishment! The massages are mediocre at best, the atmosphere is tainted by the whirl of rushing traffic on 6th avenue. You have to have a mini-cooper to park in their lot. Then to top it off WATCH the hidden clause - it takes them 30 days EXTRA to cancel your account - so I canceled my account on the third and I got stuck for another month! What a huge rip-off! I really tried to like them... stuck with it for several months and tried four different bad massages... SAVE YOUR MONEY and go elsewhere. read more

Had an amazing experience here. Had a little miscommunication that Lea fixed very quickly. Lea was incredible and very kind with helping me get what i needed. Tony was my massage therapist was great! Didn't even have to tell him what mussels were bothering me he just found it and fixed me right up. I would recommend this place to any and everybody. Such a beautiful, clean, space too. I feel much better and had such a great time here and will be back soon. read more

Had an amazing massage with Jeremie today. She was very attentive and asked questions to best work out the tension I was carrying. I really enjoyed the hot stone massage. Beautiful location - Clean, quiet, and comfortable. The front desk staff was also very friendly. read more

I was fortunate to receive a gift card for Xmas and finally used it yesterday. Deborah was my massage therapist and I thought it was a fantastic massage! Nice environment, clean, calming - just was I was looking for. As mentioned the parking lot is a bit tricky, but I will definitely be back! Well worth it. read more

From the moment you walk in till your session is over, you will encounter a great experience. Front desk staff are delightful and the therapists are excellent. read more

Recently I've been suffering from a lot of back pain and restless sleep. I have gone to several massage therapists and not found any resolution. I also just started a new job that involves a lot of physical labor, so I was in a bit of rush to minimize the pain on short notice. I called Elements and they were able to book a same day appointment! Awesome. This made me really excited!! However, I was still a bit apprehensive since I've had such rotten luck as of late. I went in being open to the experience. The space is small, intimate, quiet for the most part with minimal interference from the outside cars (6th street is a busy one way) passing by. They have a small parking lot, so easy to park too. Another bonus. I was greeted in a timely and attentive manner, offered water and a bit of banter about wellness programs and such. My massage therapist came out to greet me promptly, shook my hand and escorted me to the back room. Again, nice space, calming and all that you would expect it to be. Okkk!!! Now the even better stuff, TED! My massage therapist.... Hands down, one of the best massages I've ever had in my life!!! Trust me, I don't need to mention much more except last night I got some of the best sleep I've had in ages, no back pain this morning, no pain, just a bit of soreness. Thank you so much, I'll be back in two weeks for my next massage! Please look into their wellness program, their prices are competitive but worth it and if you sign up for the wellness program, I think you're getting a pretty good deal! Thank you Ted and Elements for giving me a great experience. read more

Martha is amazing. If you like deep tissue massage, go to her. Truly skilled massage therapist!!!