I have tried so many different massage places and I am so happy I have found Element Massage! My massage therapist Mike is amazing, he listens to your needs and helps you with any pain you've been feeling and helps you walk out feeling relaxed and renewed! It's always a pleasure to walk in to be greeted by smiling receptionist and they always ask if they can get you some water. Very clean and professional atmosphere. read more

no value in the subscription model. frequent staff turnover and the best therapists are likely to leave.

I have had a membership here for years! Some good massages, some not so good. I've even had some deep tissue massage's where I fell asleep! (That's not right)! I just had a session with Joelle, it was the most amazing massage I've ever had! The pressure was perfect, (no chance of falling asleep!), she hit some spots I didn't even know I had! The icing on the cake, she is a very friendly, delightful and personable woman! (Not to mention incredibly beautiful)! It doesn't seem that 5 stars is enough! I would giver her !00! read more

Lizzie is great I had 2 massages with her and she's definitely one of the more popular therapists there. I had 2 other massages with 2 different people and I've never been so happy as when they were over! I had a membership but it wasn't working for me, If they had better therapists available when Lizzie wasn't I would've considered sticking around. read more

Maraya was excellent. I booked a 90 minute general deep tissue massage but I knew there was some emphasis areas that I wanted. She did a great job of listening to me and offered me options to make sure I got the most out of my session. She does not skimp on the pressure. The facility was clean, Covid-conscious, and welcoming. Jessica at the front desk was informative and friendly. I will absolutely be returning. read more

Stay away from this company! Their practices are less than ethical. Never give them your credit card information. They will continue to bill you even when you tell them to stop and say they have a no-refund policy. After fighting with them about billing me automatically without my consent, they still refused to refund any of my money and told me the only way I can stop them from billing me monthly is that I would have to come into their facility and sign some paperwork. Their employees are not happy either and tend to turn over quickly. You may not get the same massage therapist each time you go in. They still owe me money but it is not worth going back for another massage at this place. read more

The best massage I have ever had- I went in with lower back pain and Dan worked all the knots out and was always checking in with me regarding the pressure. Thank you so much!! Highly recommend! read more

I wanted to make sure you all know about the interesting customer service that we had when we were attempting to use the Elements Massage in Denver west. We had a gift certificate that was a little over three years old, the staff in the spa were helpful when we came in, but in their research of the gift card, they found it was "already redeemed." They were no able to explain why and requested that we pay for service for the day. The attached is the email chain from the owner, Mr John Fornarola. I believe that this is the wrong way to treat any customers, and seems to be a massive overreaction. I'm unsure how it's possible to mess up a bathroom that I was in for a matter of 30 seconds and I wiped every surface that I touched! I don't think that I've ever been treated like this and I'm glad to never support this business. From: johnfornarola@elementsmassage.com To: "John Maxwell" Sent: Wednesday, February 3, 2021 1:40:20 PM Subject: Re: Rather concerning experience I've issued a refund for both sets of gift cards. Expect to see those over the next couple of days. I understand you were very nasty to the staff while there and that the restroom after your use needed to be closed for cleaning. Your profile has a red alert to call 911 if you enter the studio. John Fornarola johnfornarola@elementsmassage.com Denver West * 720-636-7446 14650 W. Colfax Ave. Suite 120, Lakewood, CO 80401 www.elementsmassage.com/denverwest On Tue, Feb 2, 2021 at 9:18 AM John Maxwell wrote: Mr. Fornarola, My partner Veronica and I were scheduled for a massage last week at your Denver West location. We purchase two gift certificates (agreeably a long time ago, Christmas 2017) for $298 total. It was for two one-hour massages. We chose to redeem them last week. When we got to the location, the people at the desk indicated that we were not in the computer and needed to fill out paperwork, no problem. Then they got to looking at the computer and indicated that the two $149 dollar massages were "Already Redeemed" and that is where the problem started. They had no answer for me and indicated that we would have to pay for today's massage. I don't think that your system works quite right. The gift cards (on paper) were purchased on 11.26.17 from the elements massage website for your store. We had been building a house at the time and they had gotten filed and we just found them and tried to use them. I am including the paperwork for these in a PDF scan. I am concerned that we had $298 stolen from us, and none of your employees and including Kristinna your manager are unable to answer how or why this happened. I know it was not us using these gift codes and why they are trying to make this our problem. The other issue is that one of your employees there on that date had the idea that they were only going to "give us the one hour massage because that's what the gift card was for" and the current price is $69 for an hour. There's a small matter of a discrepancy in the pricing. We are new customers, so we should qualify for the $69/hr rate, but at least the $109/hr regular rate. They were rather adamant. This would not only be unethical, but it's also bait and switch. I'm just curious if the gift cards were already redeemed, where were they redeemed? It was certainly not by us as at your location...we weren't even in your system! I think there's a huge hole in your gift card system and/or someone is nullifying gift cards before the federally mandated expiration date of 5 years! I would love to speak to someone about how you will resolve this. Thank you for your time. read more

The massage has been good, so I'm giving an extra star. This poor rating is for the manager. This summer, I received an email offer to book an appointment within a month. A few days later I called & was told they were not honoring that offer? So, I asked to speak with the manager. At first, Melissa said they had not sent out such an offer. Upon further discussion, she said the owner must have sent it out without telling her. She did honor it. No harm. The massage was good, and I got a massage membership. Last week, I booked a couples massage. When they called to confirm, they'd assigned my therapist to the husband and vice versa. I'd told them they mixed therapists. When we checked in, it was not fixed. But, we just swapped at that time. Then, our massage ended at 60-minutes, I was confused/disappointed. I had a membership for 90-minute massage, and always booked 90-minute. I've received regular massage for 15+ years, and find a 60-minute massage is not satisfying. My therapist thought it was odd too, and said she'd ask the massage director. So, I went to the front desk to inquire as well. Just as I was in the middle of my question, the massage director came out - I started over, then Melissa came out - I started again. Melissa explained that people with memberships book all amounts of times, and the membership time is irrelevant. This was news to me, but ok. She said I wouldn't be charged for services not received. Ok. Melissa then asked, since there were so many mistakes on my account, did I want to suspend my account? I hadn't considered it, but if this type of mistake was a common with them, then maybe? I didn't want to discuss it right then, because my husband was waiting. He had taken time off work for this. She put my account on hold, and asked me to contact her. I called the next day to discuss. Melissa was out, and I left a message with front desk. It's been over a week, and she has not returned my call. read more

Ok, the massage itself was wonderful. I have no doubts about the masseuse's ability. However, when she came into the room and introduced herself, she was sniffling her nose from a cold. She told me it was "allergies", and I thought, okay whatever. Well, next day and here I am sick with a cold. She was a very nice lady and a wonderful masseuse, but come on, she definitely should have stayed home that day, considering how closely the masseuses work with the clients. Also, my "hour" massage was only about 50 minutes of actual massage time. That was frustrating. I probably won't be going back now. read more

Chris is the best. I'm pregnant and I can no long reach some areas of my back and neck he fixed me. He also made me feel Comfortable. This was much needed for me and my baby to be thank you soooo much Chris you are the best. read more

Actually it was an excellent massage. The only Reason I'm only giving 3 stars is that the therapist didn't listen. I came in specifically for a tension headache and she spent the least amount of time on the area I was very specific about and then asked me to book another appointment. I even gave lots of specifics. Great massage therapist; not a great listener. It's like going in for a pedicure getting a complementary manicure but then they run out of time for what you actually came in for. read more

I have been to this Elements location several times but have never written a review. However, I am trying to be more proactive about sharing good reviews as well as bad, so decided to post. It is difficult for me to select the same therapist each time I go because my schedule is all over the place and I don't usually make an appointment very far in advance. Every massage experience I have had here has been great! The therapists are well-trained, professional, and really good at finding those spots that need the most attention. The front desk staff is always helpful and friendly, and the studio environment is very relaxing. Parking is usually plentiful. . .and I love the after-massage mints! read more

Just finished my first appointment with Amanda and I am SOLD! Perfect amount of pressure (firm but not TOO firm, which I always request & seldom actually receive) and very receptive of how much I wanted (or rather, did not want) to carry on a conversation. I've had back problems since middle school and moved every 1-3 years since high school, so I've seen a fair share of massage therapists (and physical therapists, and chiropractors, and healers, and ......), and this was by far one of the BEST in my life. I literally signed up for a monthly membership on the spot. Otherwise the studio was very clean, with a cute calming atmosphere, and complicit with covid guidelines (we checked in from our car, didn't touch the water/door handles, masks required the whole time). Both front desk staff were very professional and friendly. I have to come back, because my first session was so great I signed up for a membership, but I would come back anyways if not! read more

The place is nice and the massage therapists are decent, but I was really turned off by the length of the massages. When buying a 60 minute massage, I was getting about 45 minutes of actual massage time. And on the 90 minute, I was getting about 75 minutes. This was the norm most the time. There are a couple of gals that I had that tried to get he full time in, so you'll have to experiment with who you get. Then they bumped their monthly pricing and I was out. read more

I've been going here for about five months now and I love it! I see David every four weeks. He listens to my concerns and works with me to figure out the best plan of action. David also provides me with recommendations for stretching I can do on my own between massages. David takes note from month to month how my aches and injuries have changed and modifies the massage accordingly. He's awesome with deeper pressure but makes me feel just as good with light-medium relaxing pressure. I don't think I will ever see another massage therapist again now that I found David at Elements Denver West! read more

I am really really upset you were unable to retain David, he was a wonderful personality as well as an intuitive therapist..I have had back surgery he had helped heal me before and after surgery..Great loyal employees are really hard to come by..It is my belief that keep your employees happy and you wil have a prosperous and fruitful business.. So disappointed he's not there .. He is the reason I signed up for my membership.. read more

I love Crystal!!! she is the best masseuse ever - awesome at what she does, and caring and such a great spirit. The rooms are very relaxing, clean, and the reception area is pleasant as well - love the flavored water - a nice touch. :: read more

I am from out of town and was needing a really good massage, and found it! This is a brand new location, so there were no reviews to be found. With a little trepidation I booked a massage with Chrystal-- and boy, am I glad I did! Chrystal is an excellent, well-trained therapist, very experienced, strong and confident hands, and knows what she is doing. I am a runner, so I am always fighting tight IT bands, etc and she knew exactly how to approach the problem. If you want a really good, not "old school", but definitely a massage that clearly addresses your aches and pains, Christal is your therapist. She is a top10 in my book. There is a little bit of up selling at the front desk with a Wellness Package, etc., but it is soft, and is just an offer-- you don't need to buy it (but might be a good idea if you live here and want to return). Bottom-line: I've had $140 massages that were nowhere as good as what I received here for an introductory price of $40! Lucky you, if you live here! read more

Very inconsistent massage experience. Given that they are more pricey than similar competitors in the area, I would expect a higher quality service. The cancellation policies and lack of customer service are also lacking greatly. The staff is more interested in being "right" than keeping a customer; a loyal customer! Shop around and be aware if you sign up that they are very rigid with regard to appointment cancellation, even if the company is partly at fault. read more

The staff is super friendly and helpful. I'm not used to having a male massage therapist, but he was very professional and targeted my trouble areas. I felt great after. I will definitely be back. read more

My massage here was amazing!! The office is very nice and professional. And the masseuse was the best I have ever had and I have been to about a dozen different masseuses. I don't think this experience could have been any better! read more

Best place to get a massage and some relaxation. All the therapists that I have seen are wonderful especially Maraya! I have the monthly membership and it s a good deal! Plus it encourages me to make a massage appointment on a regular basis. read more

My magical and soothing 90-minute massage by Kelly was exactly what my body needed. I enjoy the Denver West Elements for 2 reasons. The massages are great and the staff is wonderful. I highly recommend treating yourself to one or many massages. read more

Biggest waste of my time. Bunch of liars. After 3 confirmation emails I drive all the way there and my appointment was cancelled because it wasn't "confirmed". They lied about trying to call me (no missed calls). They made up some lie about needing my credit card to hold the appointment. My massage was already paid for by my girlfriend as a gift. Beware of their lies and fake confirmations. I'll never be back. read more

What I liked best about Elements is the ability to customize the service. They really care about what exactly you want.

Great massage and everything else. But people be cautious of what they charge you at end of massage. They claim they "accidentally charged" you for "a 2 hour massage" my bill was supposed to be $59. She rang me up for $90. Same thing happened to my father 2 months ago. Questionable business ethics. They won't tell you about deals and promotions. If you are member with the joint chiropractor next door you're supposed to get BOGO. Was never offered. OH AND FIRST TIME IVE BEEN SOLICITED FOR A TIP! I work for tips I am never allowed to solicite. I tip my hairdresser and always tip. Thought that was a bit sketchy. No please refrain from asking "would you like to add gratuity on your card?" At this time I had not even given her my card. I was paying cash. Rachel was amazing. Great massage but questionable business ethics. Watch out. read more

Every massage therapist has been very good, and some exceptionally talented. I receive massages that are therapeutic. If you are looking for medical massage, several of the therapists have extensive experience in that kind of environment. All areas are neat and clean. Water is offered before and after massage. Convenient location for west-side residents. read more

This was my first visit and I will absolutely be back! The massage therapist was simply outstanding and worked to ensure she was meeting my needs and applying the right amount of pressure. I have already scheduled by next visit, with a different therapist, and my aching shoulders and back are looking forward to this treat! read more

on january 2021 my husband went to elements for a massage. he's a member. he forgot his 14k gold chain and charm at a small plate they have for jewelry inside the room. due to covid regulations after a massage the staff sanitize and clean the room. i wrote a complaint at google reviews and suddenly  they found the charm . they alleged the charm was at the main hallway and the chain lost. i spoke to kathryn i told her it was impossible to be at a hall due to  the facts i already stated. she was very defensive and argumentative. i asked her to cancel my husband membership and refund one massage . they charge on feb 1 $69.95 for the massage. see attached proof. today they were asking him to get the massage . i spoke to her again and told her i was file a complaint with you because we still don't have the refund but she hang up the phone. please read the google and yelp reviews.they'r nasty and rude to the clients . we want the money to be refunded to the credit card . please advise read more

Just returned home from my massage and feel like "jello". Great massage by Kyle! Highly recommend him! The facility is very clean. The front desk staff is warm and friendly. Therapist took the time to ask about my problem areas, and used heat packs to warm up problem muscles. Spent time working on areas that needed it, and didn't waste time on the rest. Professional team all around! read more

Massage was great, but cut 22 minutes short. The excuse both from the therapist and the front desk lady was that the time your dressing and the literally ONE minute papers on exercises was part of my time. Even with that I still had 20 minutes left since I had my timer on my phone. When you pay for an 80 minute massage you don't expect it to be 60 minutes. Horrible experience and a waste of money I was better off buying a 55 minute massage because that's what I got. read more

Great massage! Alicia was amazing! I have horrible neck and shoulder problems and Alicia was great! She helped me so much!!! Such a relief! I will be back, but she's mine and nobody else can request her!! :) read more

I have been a member of this massage business for over one year. Every massage therapist I have had has done a great job. But......Heidi is my favorite! She is very professional and makes sure the amount of pressure is suitable for my needs every massage. I also get hot stone massages periodically and she is an expert. Highly recommend this business. read more