Redeemed a gift card at this location. Had some trouble finding availability for deep tissue massage therapist - and glad it was worth it. Wendy was fantastic, she really worked on my back & paid attention to my foot. She took the time to tell me what I could do to help breakup the scar tissue around my toe. My only complaint was upon checking out with my gift card, the receptionist was quite pushy & questioned why I wouldn't sign up for the program. That makes me refuse to return to this location. read more

I am new to Mansfield and I didn't know that if you cancel an appt 17 hours before you will be charged $50.00. I got confused about my flight I thought it was 5:15 pm but it was 5:15 am and my appt was at 9:30 in the morning because I was in So much pain after surgery. Never again and buyer beware Maria B read more

First time at this location and Kaitlyn was an excellent masseuse. Perfect amount of pressure - very relaxing and worked out knots in shoulders. Highly recommend! read more

DO NOT buy the membership. The massages were nice but they rope you into the membership and then do not specify that you still get charged one more time even after you cancel (which makes no sense it's just a money grab). Lady on phone was not apologetic. I wish I just got my one massage there and did not come back but now I have multiple session I have to use. Not worth the money. read more

The massage providers are good, but the administrative service is terrible. They constantly call me to reschedule, and then never sent me a reminder, Within one year, this reschedule happened so many times, and the most recent one they made a mistake of rescheduling me to the wrong date, and they insist on charging for a service that I never received. They kept telling me they sent reminder messages, but I never received them. After a whole year of telling them I never got reminder messages and after you change the schedule, I can't trust that your system is reflecting the correct schedule any more, they still struggle with the most basic system, communication and customer service. I am going to cancel my membership. read more

This place is just another lousy franchise massage parlor. I made an appointment for a deep tissue with Lim, was taking in by Katherine upon arrival. She told me that she dose not do sport massage when i originally made an appointment for deep tissue. I was very confuse! After massage I told receptionist that they should of gave me a head up about changing my therapist before i go into the room with someone else, she responded that she did not know that i originally booked my appointment with Lim. That make it even funnier because they do have a POS system right in front of them with client information. After all, she did not apologize at all. For the massage overall is okay. I still feel the same as when i walk in. So! I would not recommend this place to anyone. It's better off to support your local business who care to provide a personable service. read more

Elements Massage - Front desk - Massage Therapy Near Me - Mansfield, Massachusetts

I am 32 weeks pregnant. My body has been super sore recently. Lettie responded to all of my trouble spots and more that she found herself. I honestly haven't had one ache since I got my massage. She was warm and welcoming and made me feel very relaxed. It was the most beautiful one hour of my pregnancy thus far. Thank you so much. read more

I went for my first massage at Elements Massage. From the check in, massage and checkout was very smooth. My masseuse was Barbara-Jean and she talked with me beforehand to understand any previous injuries and surgeries. She also made sure that the pressure was right in line with Goldie Locks. Not to soft, not to hard but just right. Ask for Barbara-Jean and you won't be disappointed. read more

There are no words to describe my ultimate satisfaction with Elements Massage. If you prefer deep tissue, as I do, Lily is your therapist! She means business, worth every penny. Lily applies techniques that I haven't experienced before and she is sensitive to my troublesome areas and magically works them out. The Elements experience is lovely from booking to desk check-in to massage to a Poland Spring & Peppermint Patty! read more

I just had the most relaxing pain relieving massage done by Lilly. She's incredibly good at targeting the spots that are tense ! I get massages often for my shoulder pain and back pain and this was my first time getting a massage by her and she just knew what to do! Very good for heavy pressure and still relaxing ! read more

I went to elements today for my first massage ever. I received a couples massage in the first room to the right. Everything was meticulously clean. The environment was so tranquil with sounds of nature playing, the lights were dimmed, and the decor was serene. The massage tables were so comfortable and they were heated! My massage therapist, Lisa, was very courteous. I told her it was my first massage and she was very polite in explaining the process. She asked which areas I would like to focus on and let me voice any concerns I had. She was extremely professional and made me feel very comfortable. Not to mention the massage she gave was so great that I didn't want to get up and leave! I really wish I could give a full five stars but there was one major thing that bothered the both of us during our couples massage. This had nothing to do with either of our massage therapists. For the last twenty minutes of our massage, we could hear the receptionist and another woman talking loudly, laughing and making noise. It was unfortunate and distracting for such a serene environment. After getting dressed we went out to pay and realized that a second receptionist had arrived and it had been the both of them that were being so loud. I feel like you should know better in this kind of setting, it was poor etiquette for a spa and put a damper on our experience. read more

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Best massage I've ever had. We had Rebecca and Lettie.. both were amazing. We picked out the sweet orange and eucalyptus scents. Rebecca did an amazing job with stress relief. Thinking of getting a monthly membership because it was so amazing. Can't recommend enough. read more

Great massage with hot stones!! Became a member right away. I have a lot of back and neck pain; after my massage I was able to move my neck with a lot less pain. Absolutely love the hot stones; cant imagine getting another message without it. My massage was everything I wanted it to be. read more

Danielle is amazing at what she does! I highly recommend Danielle. She not only does a great job with her hands and technique but she is very knowledgeable and informative. She takes the time to explain what is going on with your body and teaches you how to feel better using different exercises and aftercare. You will get the most out of your massage with Danielle. She is a true master of her craft! She is also an amazing person from getting to know her throughout my massages. You will feel comfortable, well taken care of and so much better afterwards. A++. read more

Came in for a much needed massage. The staff were helpful and friendly. Not too too pricey but hey all massage places pretty much put a hole in your wallet. Get the membership if you're a regular at getting massage like I am. There's no contract and month to month basis. They have different offers every month for members. The massage therapists are friendly and help you feel better and make your massage worth the money! read more

As soon as I walk in the door, there is a calming effect; soft music, soothing colors on the walls, and quiet tone of the receptionist's voice. The massage therapists are great. They tell you what they are doing and are highly professional. The atmosphere and the massage provide for a great healing environment for mind and body. read more

This place has the worst customer service and I've never been so unsatisfied with customer service in my life! My mom bought a gift certificate for me and I snap a picture of it "just incase" and they won't honor it and won't reimburse my mother. The worst part is not the loss of $ but their awful attitude which is "too bad so sad" really dislike this place!!! Not to mention the massages aren't always the best either.... Depends on who you go to!!! How can a place this day in age have you in the computer have all your information but not have your gift card info!!! Especially when it has a reference number!!! Grrrrrrr so so angry read more

I had a 90 minute massage with Linda the first week of April - It was one of the best massages I've ever had ! Her technique was amazing !.. Highly recommend. read more

Do not waste your time ! This place is a joke, rude, unprofessional and technicians are inexperienced. My husband and I have been going here and it has always been less than mediocre. I had 1 technician that was very good and she left, I understand why. The last massage I had left me injured, it has been 5 weeks now and I have had 2 rounds of steroids, muscle relaxers and I am now in physical therapy. I reached out to the owner, Andrew when this happened and I was ignored. I sent another email a few weeks later and I was pushed off to his area manager. I call you to tell you that there is a problem with one of your technicians and you fluff it off ? Clearly he is just out for the money and really doesn't care about his customers. Do yourself a favor people and stay away from this place, He owns another location in Worcester and I would stay away from there too, If he doesn't care enough about his customers he clearly doesn't deserve your business. read more

I've come here twice now after joining there monthly membership and Heather is hands down the best massage therapist I've seen. I have numerous health issues and when I leave there I feel like a new person. She awesome and highly recommended! read more

I came here although I live 30 minutes away but my daughter was at her tennis lessons so I decided to get a massage. 3 stars because the "receptionist" is not very knowledgeable and should learn more about customer service. Massage therapist was very polite and professional. read more

Had a 2nd massage at Elements with Elizabeth and it was even better than the first. When you go to the same therapist you build a relationship they begin to know what you want and need without being asked. I often judge a company by the amount of customers and this place was very busy. I saw at least six people leaving that were totally satisfied. This is a very professional business providing a very valuable service. read more

I just a Himalayan Hot Stone here today with Jon and it was amazing. Totally worked out the knots in my back from chasing my kids. I definitely want to come back on a regular basis to deal with my stress. Love this place! read more

Elements Massage - These are those Salt Stones I got. They were warm and super pretty. - Massage Therapy Near Me - Mansfield, Massachusetts

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Great massage tonight!! The staff are very personable! The wellness program is a great deal!! I'm very pleased with the special attention I received and the personalized massage!!! read more

Great experience! Ended up joining their monthly massage program to ensure I commit to making monthly massages a part of my health/fitness routine. Jimmy is absolutely great and his calm demeanor puts you at ease. read more

Great massage by Britney,she was able to work out all the kinks.I feel rejuvenated .I also liked the feedback from her regarding problem areas and solutions to help alleviate the muscle tightness and soreness. read more

I purchased a 90 minute couples massage for my girlfriend and I. We arrived and proceeded to the massage together. Not knowing the time of course during the massage, I was unaware until it was over that it only lasted 60 minutes. I booked 90 minutes. I was told I would have a credit for the balance on my account. Well, since I had not planned on going back and pay the difference for another massage along with my balance, I have asked multiple times for a refund. I have been denied a refund of my balance that I paid for! I am told it's company policy that refunds are not available on a "gift card". I have also been told I can get the balance on another gift card...I don't want another gift card, I want my money back! I didn't get what I paid for. I was told the last time that I called that a manager would get back to me. I am still waiting for that call after numerous emails and telephone calls. In light of their recent publicity in the news with regard to alleged assaults, I am not in the mind to use them again, nor give a friend a gift card with my balance on it. read more

My massage was satisfactory though not exceptional. The therapist used good techniques and pressure. The space and hydraulic table were nice. My gripe is that I got a 69 minute massage instead of an 80 minute treatment (which should be 90, in my professional opinion ). Had I not paid the introductory rate of $89, I would have been more upset about it. I'll stick with small businesses for my massage therapy. read more

Mediocre therapists... I need deep tissue and was pushed on various therapists. Each of them made excuses.I was part of the wellness program and thought I would get what I asked for... how hard is it to listen to the customer needs. They cheat you in time and quality! Elements is supposed to be 100 guarantee satisfaction. Didn't get that -so my last massage is in a few days and I will not be back nor will I recommend. I get it's a chain but get it together Mansfield location! Customer care and satisfaction go along way and your branch needs work! read more

Totally frustrated... my son bought me a $50 gift card for Christmas as the signage and branding says "introductory rate $59" so at 17 he thought... great I can get my mom a massage for Christmas! Well, going to use it as a brand new client they inform me that I cannot use the gift card on an introductory rate - last time I checked a gift card was a form of payment. He did not get this on Groupon or anything else, he paid for it with cash, in full. It is not a coupon of any sort. So I, being in marketing, did my digging and due diligence and there is absolutely no information stating this on the website for the Mansfield OR corporate locations and nothing stated on the gift card. Absolutely unprofessional and I feel my son was taken advantage of with a bs advertisement. The woman I spoke with at the location told me I could use the card on a $99 massage and pay with the gift card ($50 towards the bill) OR get the $59 rate which I cannot use my $50 gift card towards. Just such a disgusting way to do business. read more

I had a great massage with Ed, but the business practices here are HORRIBLE. Beware of the bait and switch, "customers are pressured by sales people to consider similar, but higher-priced, items ("switching")." I had a membership and was offered a 90 minute massage. No one ever said that my membership would not apply at all until the end when I had to pay cash for the full 90 minutes, even though I have 6 60 minute massages credited on my account. Even after I complained when they solicited a review, no one from Elements Massage ever attempted to call me or set this right. BEWARE THE BAIT AND SWITCH! read more

I wrote a positive review previously because two out of the three massages I had here were great. But today I had the most negative experience Ive ever had at any massage studio and I really don't recommend this place at all. After scheduling a massage, and confirming it via email, and canceling work for the afternoon, I arrived for my massage only to be told that someone else was scheduled for the same time. I showed my email confirming my appointment, only to be told that "the system has been acting funny" and must have somehow, mysteriously, canceled my appointment! What complete bullshit. Or incompetence. Actually, both. Really, find another place to get your massage! read more

Every massage is custom to my needs. I can work on anything that is bothering me and I always walk out feeling so much better.

I've been here a bunch of times. Every time the massage is very relaxing, the place is very clean and the staff is always friendly. Just bought a membership to go monthly! read more

I had been a member here for about a year. I have found it very difficult to get an appointment with a deep tissue therapist lately and have determined that they must keep staffing levels low since there is no real benefit to providing the service if everyone is paying upfront. Buyer beware. I am sure if I could schedule a month out it wouldn't be such an issue but Elements to me was always about convenience read more

My husband gave me a gift certificate for Mother's Day (purchased the day before Mother's Day) and they were running a special, two massages for $99, so I ended up with two massages! When he purchased them they also took down my information to have on file when I used the gift certificates. My first experience was good, great massage, friendly staff, though the ploy to sign up for their membership moments after a massage was a bit much. When I went to use my second massage I could not find my gift certificate. No problem I thought, they have my information. Not the case. When I called, the receptionist told me that they have all new staff and no notes of my gift certificates or the promotion that was running at the time of purchase. She told me a manager would call me back and they never did. My husband called twice with the exact details and credit card transactions of the purchase and still they would not honor the second gift certificate, both times a manager did not speak to him. During each conversation he had they acknowledged that I used one massage that was purchased the day before Mother's Day (the same time they were running the special.) The best they would do is give me a second massage at the introductory rate of $59 dollars. What a joke. This place has the worst customer service and I find it VERY hard to believe that in 2016 they can't track their gift certificate purchases. They are only out to make money. DO NOT get a massage here or even think of getting a gift certificate. read more