Bad management, I was tricked into writing a good review ,…read morebut I made a purchase for 80$ plus tax. It wasn't the right item. I came back to the store minutes later to make an exchange. They did not want to exchange me full refund of item so I basically lost $40 they made exchange for cheaper item that was only 39.99 but refused to give me credit or refund for my 40$ balance I feel like its unfair they gave bad customer service and the manager or store owner was very rude I would never go back and wish I could take my good review they tricked me into writing up for a discount I didn't even get!!! Now I'm depressed because I could have gotten someone a gift with that extra money they took from hard working customer

my favorite vape shop! all the employees are super amazing too :) their inventory is great and they…read morereally listen to their customers requests

Today I walked in looking for some vape mods. Donovan helped me a lot. He made it easy. They really…read moreknow about their products. Nice place tho. Highly recommended

Best Vape shop around. Been to about 3 others in the area and although they're good, the others can…read morebe out of coils or other products where Phoenix Rising has (knock on wood) never been out of the products I go there for. I own two different vapes so I'm not just buying one or two products. I'm buying a lot of stuff and I'm happy they always have it ready for me. Great place. Thanks Phoenix Rising.

Extremely personable sales guy and or vape maker. Looking forward to trying the sleep gummies.read more

Terrible customer service. The prices are also ridiculous for a vape shop. Just take your money…read moreelsewhere because this place is not good.

I'm not too sure if they hired some new people, but I went today about 8 o'clock and I walked in…read moreand I've never had a problem at the store before every time I walk in everyone's very polite and very helpful and answer my questions and helpful with getting me things that I may need. But today when I walked in, some random guy was behind the shelf, just sitting down messing with random things hiding behind the counter and with everything being behind the counter, how am I supposed to get the items that I would like to purchase and I stood there for 10 minutes and this worker just sat there fiddling his thumbs behind the counter acting like I don't exist And I've been to the store many times I've never had a problem, but this is the second time that this happened with the same person like I get you working the night shift or whatever but you can at least still have some manners and greet your customers that are paying for items so I walked out of the store twice because of that random person I don't know if he's a worker or not doesn't seem like it cause he's getting paid to do. Just ignore his customers. So I probably will not be going back to this place. I probably be making a further drive to another one that actually realizes that they have customers in the store and offers to help them. Imagine you do people walking out because you're ignoring them then why are you there at a job that require you to talk to people?

You guys get 4 stars only, cause I'm not letting the lighter thing go, but other than that great…read moreservice

Great place and Angel was super friendly and helpful. Really like that people have to ring to be…read morebuzzed in as well.

Very clean & highly recommend. I enjoy the variety flavored vapes. A great one stop shop for smoke…read moreaccessories.

Jerel came up and helped me and sister out with everything. We needed a battery and some cigars he…read morelet me know what was best and what was gonna meet our needs. Y'all check this place out!!

The majority of the vapes and nicotine products are not from the actual manufacturers they say they…read moreare from. I grew up in spring and this used to be like the smoke shop to go to, and the management or whoever runs the store has changed 180%. The staff is rude and pretentious. They're constantly on their phone, not paying attention to you When I bought like eight vapes that were all fake, they wouldn't even refund me. They wanted to give me store credit, but how could I accept store credit for store that sells fake vapes. You lost my business and my trust. Management should do better on who they hire and what they sell. Come on now, Do better And you overprice everything What blows my mind is that it's not real manufacture grade. It's all dupes from like Japan

Bad selection and prices not much of a "dispensary" only have one type of wax. Eighth of wax THC is…read morejust ridiculous.

Service was on point! It was a variety of items was great. Value...for being in Texas, was ok. I…read morebought some gummy edibles. They hit but pricey for the quality . I rather go to a legal state tho. You get what you pay for.

Zara provided amazing service! Very knowledgeable and answered all my questions patiently. This is…read moremy new favorite smoke shop, would highly recommend

Adam is awesome! Helped with my selection and is an awesome conversationalist! Also handsome and…read moresmells good! Dont forget the handsomeness!