This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

I have been coming here for almost a year with a 2x per month IV membership. The team is so warm…read moreand welcoming - true professionals. Rooms are cozy and offer multiple streaming services, comfy recliners & refreshments. Very relaxing. Even when they are really busy, they always take the time to walk me through everything, check my vitals, and make sure that I'm doing well/feeling comfortable through the entire process. They are incredibly accommodating with scheduling or as well. I look forward to every single visit (not to mention - I feel amazing when I leave)! Today when I visited I was given a male nurse named George (who works at multiple locations and is most often at the Decatur location). Let me tell you - that man was so smooth with the needle/IV insertion that I truly did not even feel it. Not a single prick! I was blown away. If you are scared of needles or have had bad experiences with IVs in the past - this place will cure that concern immediately. I love this place! If I could give this place more stars - I would.

Vida-Flo helped save my life! In physical IV application, and in spirit. Great folks! Amazing…read morecourtesy, appreciation, professionalism, and scheduling. Per The Cleveland Clinic, I used Vida-Flo's IVS to reverse Stage 3 Kidney Disease, avoid dialysis, and return my kidneys from 50% functioning to 100%. And, of course, my overall health is top shelf due to the continued treatments. Mark

I love Dr. Taz and her whole team, specially Dr. Applegate. They are incredibly caring and…read moreprofessional!

Quite possibly the worst experience I've ever had. Over indexed on the labs and then the nurse…read morepractitioner just read them to me without any explanation on what they meant. Seemed like a bother to you. Went in to determine the cause of some recent weight gain and she basically told me it was hard bc I was in my 40s - well, I've lost 16 pounds after that disheartening (and incorrect) advice. Definitely trying to make you buy supplements. Do not fall for this.

Absolutely the worst gynecologist office ever. Staff is unprofessional and has no empathy. refuse…read moreto send over prescriptions or notify doctors about request. They have a lot of young people working in the office that are just there for the paycheck and have no situational awareness regarding urgent matters. Forgot to give me pregnancy test and wanted me to drive an hour to come back and fix a mistake they made! Smh horribly unprofessional. And don't expect to get a call back just because you leave a messages asking for a call back for weeks on end.

Dr Kaley Hudson truly is amazing. I've had several different gynecologists and a lot of not so…read morefavorable experiences- she made sure i was comfortable, informed - did the procedures with care and precision - while being quick and painless! something i've never experienced before! i genuinely couldn't recommend this office and Kaley more. I will never go anywhere else again!

Where's the "care" in healthcare? It's incredibly disheartening when healthcare professionals lack…read morecare and compassion. I was dismissed and belittled by the front desk staff at this office. The Doctor is sweet, kind, and accommodating. It's unfortunate that all other interactions with the support staff are negative, condescending and unwelcoming.Compassion can't be taught, but perhaps a refresher on discretion and professionalism.

I booked an appointment last fall for a new patient visit. Multiple calls from them the day before…read moremaking sure that I was going to arrive on time. Day of my appointment I show up finish my paperwork. Wait about 10 minutes go upask if I'm going to be seen they go back another couple minutes. They'll be out to get you in a minute. Another 15 minutes go back up. I need to get back to work. Oh you should have booked yourself 3 hours for this appointment. I asked to reschedule because I needed to get back to work. She's scheduled me for 3 weeks later. show up. Oh we meant next month. I'm not going back So this is not a functioning office. Beware.

I wouldn't recommend this office to anyone looking for quality care. As a self-pay customer you…read moreexpect upfront prices and upcoming charges. This was not the case. Unfortunately, I had to deal with the billing issues for a year after visiting this office just once. And ended up overpaying for services that I never received. The wait for the doctor was extremely long and once she finally got to the room I felt judged and disrespected after expressing my concerns. Lastly, the nurse that was drawing my blood had to poke me 6 times, told me to go for a walk?? And come back later so she can try again.

Although I wish I could write a better review for this office the experience overall was very…read morefrustrating. The surgery went well but the office is in major need of a manager and much more professional communication, especially post-op. My medication list was not properly given to the hospital which resulted in some difficulties there. The doctor was kind at first but her demeanor became inconsistent and she was patronizing as the process went on. She told me we'd discussed things that we never had (and I take notes at appointments)! I was truly excited to have a procedure done at this office but so many details fell short of a good experience (also, for example, discharge instructions to "do some crunches" was insufficient and we're still being billed for things that were seemingly paid months ago). For a far less stressful process, choose a different practice.

My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.