Meh. This hotel could have potential but definitely falls short. The best thing is the room size. Very spacious. One could live here! Our room was basically a one bedroom, two bath with living room and kitchen. But... there is always a but! We checked in and were asked for vehicle info, which we gave. Oh yeah, did I mention that it was $20 per day to park on top of the $20 per day resort fee for the amenities we didn't use? I digress. This morning we went down to our vehicle and found a nasty note on the windshield saying that the parking was for hotel guests only and we risked being booted with a charge of $250. Wait, what? Ummm. You can only enter the garage with your room key. Pretty sure my Jeep didn't limbo under the barricade! When we returned, there was a bunch of people at the front desk so we called down after we got to our room. The lady on the phone had attitude, which seems to be normal with the majority of staff here. We were then informed we had to put a parking pass on our dash, something Einstein failed to give us on check-in. They didn't seem to mind inconveniencing us to come down, wait in line then go put on our dash. Deferred maintenance seems to be the mission statement at the hotel. A toilet leaking onto the floor, very evident. One window in the bedroom is screwed shut, leaving just one window to open with no AC. The screen door in the living room was torn and beat up. After housekeeping, our dirty cups remained in the sink and old coffee still in the pot. I know stainless appliances can be tough to clean sometime but a clean rag goes a long way! As someone else said, there choices of places to stay are plentiful in the lovely town so I guarantee we won't be staying here again. read more

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Like to tell you about our recent stay at your Crested Butte Hotel and Spa, overall your staff, especially Ann/Anna at the check in desk was nothing short of inviting, welcoming, and extremely professional! Excellent choice in an employee, we all can only hope that we have employees like her. As for the facilities it was definitely borderline sub standard compared to the cost per night accommodations. Where to start, the hot tubs only a maximum of 1/3 of the jets were actually functioning, the indoor hot tub seemed like there was some type of film blowing from one of the jets, tv was extremely small could barely see it from the bed, power from the night stands had extension cord running from one side of room, worst thing was that there was used tissues under the bed next to the balcony door, totally disgusting and unacceptable for the establishment and cost expended. Definitely hope this was a one time issue and isolated incident at your establishment. Sincerely a concerned patron read more

We had a wonderful stay for my friends birthday the first week of March. Jessica at the front desk went above and beyond to make our checkin and checkout experiences ~ she is truly the definition of hospitality. The beer given out at checkin was a definite plus! Our room was clean and cozy and just steps to the base of the mountain for easy ski days while in town. And, although it was known that Chase in the restaurant was having a bad/rough day he served with a smile and good attitude. We will define back next time visiting the area. read more

Five stars are for the staff. I give zero stars for the room set up. Averages to 2.5. Don't plan to ever go to sleep early. You will not get any sleep in this hotel. The deafening noise from loud TV next door will shake your wall where your bed is. I am currently using brown and white noise at full volume to drown it out. I'll never stay here again. read more

Great place to stay if you hate AC in your room, like long dark hallways and late check-ins

Decent at best. The room was hot when we arrived and we turned the thermostat down to 55, yet the room never cooled off. Although it was snowing and a mere 20 degrees outside, we had the sliding glass door partially open the majority of the time. We also slept with the ceiling fan on. The shower was either scorching hot or freezing cold. There was no middle ground. The fan in the bathroom was useful for a quiet hum, but useless as a true fan to remove steam and humidity. After dinner and an evening snowshoe hike, we went to sit in the indoor hot tub only to find the hot tub torn apart and blocked off with cones. Highly disappointing given the guest service agent made no mention of it when we checked in. None. He told us the indoor hot tub hours, yet failed to mention it was unusable. We ended up sitting in the sauna although it wasn't ideal. Our one saving grace was the beds. The beds were comfortable and we all slept like babies. The room was quiet and other than the usual kids running down the hallway, we didn't hear the TV or shower or toilet, etc. from guests in room adjacent to ours. read more

We checked in and then got to figure out how and where in their garage to get a spot. And is it really that difficult to paint exit signs in the garage so people can find their way out??? Got to the room and OMG can you fit a bathroom into a smaller place? You all but have to stand in the tub to open the door. I have had larger and better designed bathrooms at Quality Inn and Baymonts. We could hear a party outside out room sliding door ( oh yeah 80 degrees and no a/c except in the halls but they will bring you a box fan ) so I called the front desk and was assured they area was shut down by 9 so we stayed out past then. That would have been meh but we left because their restaurant, which looked pretty nice, only does online ordering. I had read some trip adviser reviews noting poor service but it appears they went to see if they could dig deeper, so we at at Brick House Pizza in town and a great dinner there. Came back to the room and the party at the firepit was still going strong and loud enough I could have jumped in. Called the front desk after 10pm and they assured me they would have someone turn the firepit off right away. Now I totally get wanting to hang there but the hotel staff deceived me instead of moving us to a different room. 1030 comes and the party is still in full swing, takes front desk over 5 minutes to answer and again apologizes...and again nothing is done. 1040 time to write a review. This is probably a great place if you are 20something and you are into the party late lifestyle, but Hotel & Spa this isn't. When you have staff either lie or that dumb, there is a problem. Do NOT recommend. Should have stayed in Gunnison and just driven in for the cool town and avoid this place! read more

I've summed up the reasoning behind my star count below: Pros: -Ski-in/ski-out location -Staff is very friendly -Lobby happy hour with some dude who rocks the keys Cons: -Some blood-like drippage on our sheets when we got to the room -Tear in our bedding on the side -Steam room never worked -Water pressure in the hotel room was terrible -You have to use a website to order food to your room or at the actual restaurant -My $10 mimosa (pictured) was the size of a mimosa for ants -Chandeliers in the lobby are so not cute and do not match the decor of the rest of the hotel at all... just a real eye sore if you ask me -Fire alarm was going off all night -Came back from a day out on the town and our room smelled like a used shoe that has been dipped in a diaper and then thrown in a wood shed full of decomposing rabbit ears and old beef read more

Elevation Hotel & Spa - $10 mimosa - Hotels Near Me - Crested Butte, Colorado

**Update** The room was beautiful. Handed me a beer on check in. Reception are true pros. You get another star. You now have 2. Two BIG problems. $20/ day to park. $20/day "resort fees" ("it pays for us to maintain the property"- then include it in your room rate, you scamming MFers). So be aware- whatever rate you think you're getting is $40/night less than what you'll actually pay. As mentioned below, I got ZERO help trying to extend our reservation for another night, so I ended up just making a completely separate reservation. Upon check in I informed them- I'm not checking out Monday. You'll find another reservation for me for Monday night, and we're checking out Tuesday. They offer a restaurant credit if you forego housekeeping- just hang the tag on the door, and they'll slide the voucher in. We did. We'll take free beer. Monday morning- no voucher. They thought we were checking out. Fair. Please clean the room. Mentioned it to housekeeping on our way out to do "mountain stuff" that day. We get back. Room hasn't been cleaned. We went to restaurant to get some food drinks- mentioned it to the front desk on our way. Please clean the room. We get back up to the room two hours later. Guess what hasn't happened. Now I'm angry. Get a load of BS from the MOD about how we had the conservation tag on our door. Fine. Where's my free beer voucher? I did my part. You either owe me beer or a clean room. Either way, you messed up. FIX IT. You lose two stars. Now you're at ZERO. One is the least I can click. ***END OF UPDATE*** All I wanted was to extend our stay an extra night. Contacted the hotel twice. First time was via phone- crazy long hold time, person on the other end wasn't even interested in hearing me out, let alone seeing if they could assist me. Second time was via chat- rep was rude, curt, and made it very clear they weren't interested in seeing if they could help. Q: "What's the best rate?" A: "Search the website." Thanks. Thanks for nothing. I did promise I would pass along that they followed directions well. You call this hospitality? We haven't even checked in yet! I'm scared to see how they treat guests. read more

They try to suck EVERY dollar out of you! $20 a day for parking, plus a $20 per day "resort fee" they don't tell you about. No food. Bar closes at 11. All the hot tubs were broken and the only pool fits about 3 people. Couldn't get to sleep cause of all the dogs in the hotel. Worst of all, I had them CALL MY PERSONAL PHONE TWICE ASKING IF I COULD INCREASE MY TIP AMOUNT! They said "Crested Butte customary tip is over 25%" Won't ever be back to this s**thole read more

DO NOT BOOK A MASSAGE HERE! I booked a massage and received a confirmation text message from them the day before. I responded as I was suppose to and got a re-confirmation text. When I showed up 15 minutes early for my appointment, they had cancelled my massage and charged me 50% fee! What a scam! read more

At first, this hotel seems extremely high end, but it ends up really only being on the surface. Full disclosure we visited in the third weekend of May which is the off season so we had low expectations to begin with, but we still had a very strange experience that just kept getting worse. We checked in around 6:30pm and the night manager was awesome. He was super helpful, extremely knowledgeable about the area, clearly bored because it was the off season, and just an all around chill guy. He gave us our keys, and we went to the room only to find it was propped open by housekeeping but nobody was in the room. We waited a while for them to come back, then went back down to the lobby to ask what was up. The night manager apologized, gave us a new room, and a coupon for 2 free glasses of wine for the hotel bar for the inconvenience. We were told the bar was open until 9pm to redeem the wine. To be honest he handled it very well, and we weren't upset by it as it was a misunderstanding. The room was nice, no A/C which wasn't great as it was late spring and warm, but I was told that was standard in crested butte. The room was very clean, but there were some strange things. The tv was pretty outdated and very small, and there were very few well placed outlets in the room. Most hotels have some sort of alarm clock with USB ports next to the beds at least, but this room did not have that which is a big thumbs down for this millennial. The only accessible outlets were in the kitchen on the other side of the room. I might be making a big deal out of this one, but it just seemed odd and was very off putting. We went out exploring, and came back to the hotel around 8pm to redeem our free wine. We walked through the lobby, asked the GM who offered us the free wine if the bar was still open and he said that it was and to enjoy. We walked into the bar, and were met by the bartender, Carol, who told us the bar was closed. We explained we were told it was open until 9 and that the night manager just told us the bar was open, and she very rudely kicked us out saying "we are only open until 8, and it's well past 8, it's already 8:15 now". Sadly, we didn't get to redeem the wine, and when we asked the front desk clerk as we checked out the next day about it he didn't really give us an answer as to why it happened and honestly didn't seem to care. The night manager promoted the pool and hot tub when we checked in, and after being turned down at the bar we went to check out the hot tub before changing into our bathing suits but were met by a "closed for maintenance" sign on the indoor hot tub. Seemed strange that the clerk would not know that his own hotel hot tub was out of order. Overall the amenities were really nice but we didn't get to experience any of them. We were okay with this because we were there during the off season, and paid a reduced rate which resulted in reduced service which was to be expected. What we were most upset about was it seemed like we received a lot of false promises which I think speaks more to the character and service of how the business is run, regardless of the amenities. Most likely will not be returning. read more

I had a wonderful time! However they did charge extra fees that I was not aware of after booking with Hotels.com. It's in a resort area with lots of stuff all around. I'd like to go back I loved the staff and the hotel and everything near you.. makes it fun. I went in Sept 18 it was great weather loads of hikes nearby, a free shuttle to town from the hotel! I loved it. read more

I love CB and am sad to leave a two star review for any establishment in this town but Elevation hotel and spa is truly tragic. I lived in the valley for a year in my early twenties and love coming back to visit, but I will never be returning to this hotel. The rooms are filthy. Trash under the bed stand, carpet seems like it hasn't been vacuumed in ages, dirty used sponges in the kitchenette, and hair EVERYWHERE in the sheets. Two tiny hot-tubs. Not nearly enough room for people to hot-tub with that many units. Gross and not very clean either. There was not ONCE clean towels available when I want to the hot-tub in the 3 days I stayed. Dirty basket stayed full, clean stayed empty. We had to use our room towels each time. Broken elevator, no sign, no warning. I know you cannot predict these things but there are easy mitigative actions that can help guests feel less inconvenienced. Very little information as to how to get to the stairs (seems like this would be against some kind of fire code???) so people would end up waiting for 15 min for the elevator. Parking lot is pure madness. I almost got hit leaving this god forsaken hotel, because a car was parked on the upward ramp of the parking lot (to get from floor 1 to 2), causing the car coming uphill to go into my side of the ramp, where I was going downhill, literally almost hitting me head on. No one is parked in spots and I cannot comprehend how the hotel cannot see this as a safety issue, and hand out tickets and/or tell people to move their cars. Mind blowing. Was fun watching from our balcony the large rentals try and maneuver around playing tetris with each other. Moving on. The biggest issue I had with this hotel is housekeeping. The first night we noticed that our bottom fitted sheet in the bed had stains on it. I am talking like disgusting bloody nose stains. Gross. We ended up laying a towel on it and sleeping. In the morning I requested new sheets. 6 hours later after a day of skiing, we get back, guess what! No new sheets. I call down and front desk says that housekeeping has until 4. Okay fine. 4:30, finally housekeeping arrives. He changes the sheets we let him do his thing and then change and go eat out in town, only to come back to the room and I KID. YOU. NOT. there is a QUEEN fitted sheet on our KING bed. The moment we lay down it pulls up and flings to the other side of the bed. No idea how he even managed to make it stay. At this point it is late, and I am pissed. Night 2 of a messed up sheet. I go down to the lobby personally, and tell the front desk guy that I just really want a proper sheet. He says that he doesn't have any with him at the front desk but that he will send housekeeping right up. 45 min later (at like 11 pm at this point) and no housekeeping. I was livid. I stayed up for 45 min waiting and nothing. Next morning, same thing. Ask for a new, clean, proper sheet to put on top of their nasty mattress pad. So guess what! - THIRD TIME WAS THE CHARM AND WE GOT A CLEAN PROPER FITTING SHEET. This was ridiculous. I have stayed in hostels nicer than this place and I am a fairly carefree, easygoing person. I realize we are talking about a sheet here but this hotel calls itself a 4-star establishment. LOL. WOULD NOT RECOMMEND. Save your money. Camp or something. At least you'll have your own hair in your bed and not someone else's. Only two stars go for the views and the proximity to the mtn. NOTE- after reading other reviews I am going down to 1 star. Seems like everything I mentioned in my extremely long review has happened to everyone else many times, and Christian or whoever the guy is replying on here, is not actually using any of the constructive criticism provided to him on this website. Bad move dude. read more

This is our 2nd year staying. It is fabulous. From the staff, service, bar, restaurant, room, price, location. The spa is great and they run a lot of specials, especially notable, one for veterans. Every week in the summer there are free outdoor concerts right outside. Cannot say enough. If there were a 6 Star, I would give it. I find it hard to believe it isn't all 5 stars. We'll be back every year read more

Staying here currently in a King suite, which is not cheap. There are three of us in the room and when I asked for a third robe for our daughter, we were told no, not once but twice. Upon further explanation we were told it's basically a flaw in their record keeping and their fear of guests stealing robes. Seriously guys? For an expensive spa hotel, that's very cheap. Additionally, when I told the receptionist that I would be leaving a negative review because of our inability to get something as simple as an additional robe, I was CHEERILY told "Ok, thank you!" Wow. Indoor hot tub and pool area were trashed. Dirty towels piled up on the counters looked like it was an entire day's worth at least. The hot tub was falling apart as wellZ. Oh, and the parking situation sucks, for an additional $20/day. Very few spots, and we were forced to park outside in the pouring rain. Very disappointed. read more

We were on a road trip to Colorado for a wedding and to see friends. We lived in Colorado for 17 years at 8000 feet. I booked two nights at Elevation Hotel and Spa so we could see Crested Butte, a beautiful small town we didn't get to visit in the 17 years we lived there. Having moved away 2 years ago, I wasn't thinking about how altitude may affect us. I am in good health, so it never even crossed my mind. It turns out, visiting 9400 feet can have serious affects. Even after being at high, but lower, elevations for a week. I woke up after the first night not feeling well. My husband has hypertension and has had a stroke, so we travel with a wrist cuff. When I checked my BP it was 180/110. Knowing how serious this can be we immediately wanted to get to lower elevation. The woman at the front desk was super nice. She wanted to call 911, but I knew I needed to get down the mountain. She tried very hard to get the manager to give us reimbursement for the second night. She was able to refund the parking fee and the pet fee, which were nominal compared to the nights stay. I am extremely disappointed that the hotel cared not one bit about the safety and welfare of their guests. The hotel was not crowded. The room wasn't the only one they could have booked for someone else, so the loss was nothing to them. After driving and seeing my numbers go down and up, I ended up in the ER in Arizona at 5300 feet. My BP jumped to 198/114. You just don't mess around with numbers like this. The lack of concern and empathy for the welfare of their guests in a medical situation is absolutely astounding. Don't stay here if you may have a medical emergency (can happen to anyone). They won't give a squat about you. read more

We ate lunch their between skiing. Great chicken sandwich and service was very fast. I recommend this place.

I would be very hesitant to stay here. We were booked for March 15-17, 2020 and the Governor of Colorado shut down all gatherings, ski resorts closed, the Spa closed, most restaurants were shut down and the resort refused to refund or rebook us. They blamed it on the third party booking but when we got in touch with Chase Travel, they confirms it was the resort that refused to waive its cancellation policy despite the COVID-19 Pandemic. Please book with someone who would show some compassion and offer at least a rebooking. It's a hard time for all of us. Major hotels should care about their patrons. read more

It's older hotel resort in somewhat of middle of nowhere but then again all ski resorts are like this. Cleaning wasn't as clean as I like to be. Lots of dust buildup. Scratches on Furniture. Hair in the showers. Flooring need to be repair. See pictures. Robes was missing from my room. It didn't matter because I don't wear robe but there did have a sign of charging $75 if it's missing. So I did let the housekeeper know. Anyhow overall it's livable but just need a better cleaning staff. Good thing is that you do have a deck/patio to each room. My room was equipped with a stove and frig. I did end up washing the plates, pans, and silverwares before use. Kitchen counter was super sticker. Looks somewhat dirty. Also there is a resort fee of $20 and another $20 for parking per night. read more

Super nice hotel and spa!! Wife LOVED her massage!! We aren't skiers so we where there to travel and take in Colorado's beauty... the only reason I don't give a five stars in because the bed was THE WORSE I have ever tried to sleep on (slept on couch)... could use a upgraded tv in the rooms too! Great staff! Go up and over Pearl Pass if you can amazing!! read more

Elevation Hotel & Spa - Pearl pass - Hotels Near Me - Crested Butte, Colorado

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At the price that we paid the service was pretty bad. When we arrived the room was freezing cold and took most of the night to warm up. The people at the front desk highly recommended the restaurant , only to find that it was not opened the first day. We went for dinner the second evening to find that the food was horrible. With so many great restaurants in town, I was shocked that they would serve food that was bland , tasteless and cold My recommendation is to go somewhere else and avoid this overpriced establishment. read more

If you are looking for a hotel with high standards for sanitary conditions during a pandemic....don't come here. Briefly, these examples all pertain to our room which was an upgrade for better views: Dirty sheets on entering the room. We found my 3 year old daughter playing with someone's chap stick which she found on the floor! Small burns in the curtains. Light bulbs were out in the bathroom. The faucet in the bathroom was not secured down and the entire base would move back and forth. the TV reception was so bad (all channels) it was difficult to watch. I sent my concerns to the manager, Christian, and I requested a refund of the room. His preference was to negotiate a portion of the charge back to me. I politely requested a "full refund for a room that appeared to be neglected". His response to this was to stop replying to my emails all together. Way to go Christian. You took an experience from unacceptable standards and added extreme unprofessionalism. I brought my wife here for her birthday and we were let down in every aspect conceivable. read more

The best experience on all levels. The staff was amazing, the service was excellent and the room was comfortable and can't say enough about the view from our window. We will definitely return and will only stay at Elevation Hotel. read more

This is in response to the customer service. I did not stay at this hotel, however I did book a reservation with them on February 18th and was unable to make it there from Berkeley because highway 50 and the surrounding roads were closed due to a snowstorm. I called to let the hotel know, and they only offered me a credit to use the next time I would come..... I found that really hard to believe considering there was absolutely no way for me to get to the hotel with the roads being closed. Needless to say, I didn't get the credit or a refund...just a $300 charge on my credit card for a hotel I was unable to reach. read more

I booked this hotel through Airbnb and wow, what a treat! The entire booking process was very easy and Jennifer, my contact from the hotel, replied timely and efficiently. The check in process was just as easy as everybody was so friendly and helpful! It is located right at the base, you can't get a better location! We ended up getting a suite with two bathrooms and a kitchen, it was more than we were expecting! You have access to the hot tubs, a spa (for an extra charge), and the restaurant located inside. It's a dog friendly hotel but you never really heard other dogs and there was never any smell or hint of dogs! Yes there is a fee for parking and a fee for dogs, but this is a hotel in Crested Butte, what do you expect? We had a lovely time and we would come back in a heartbeat! read more

We stayed here for the 4th of July and I was very impressed with both the service and quality of the accommodations. Driving in, I called to let them know we'd be a late check-in and Claire(?) said no problem and to make sure we grabbed food in gunnison bc when we got into CB everything would be closed. Chris who checked us in was helpful w advice on restaurants and transportation to and from town. He also explained about free parking a very short distance up the road (news to us). This was info he volunteered and I thought was a nice way to put customer interests first (vs his interests and left no choice but hotel parking). We were very favorably impressed with the room that was a kitchenette with balcony facing inward (mid price range of choices). It was clean and spacious. There was room to set up our kid's pack n play, open up suitcases, and still leave us plenty of space to move around and spread out toys. And the kitchenette makes things a lot easier with a kid and easy snacking, refrigerate our cooler stuff, etc. We didn't spend much time exploring the hotel but it was appointed nicely, what we did see. For dog owners, this hotel is very dog-friendly, but as not dog owners we weren't disturbed with barking, smell, or dirty reflections of dogs allowed. We'll plan to stay here again ~ great quality for the price. read more

Initially I was concerned about staying here due to the low ratings. I do have a 2 cons, even though I am giving 5 stars. The price: we paid just under $500 for two nights. I guess it was due to it being "wildflower" season. That's a price I'd expect to pay in Vegas, not off season Crested Butte. The elevators: I'm guessing it's an older building, only 2 elevators to get from the parking valet entrance to the other floors. And no stairs option. I understand this can't be changed without major renovations. Maybe we just got lucky, but the woman who checked us into our room was very sweet and helpful. She did tell us about the $20 daily Resort fee and where to find free parking. She also recommended places to eat (at and away from the hotel) I do agree the parking should be included, but I have a theory the hotel doesn't own the parking garage.... maybe? The pool is a bit on the small side, but perfect for a casual dip and for kiddos. I loved the outdoor hot tubs, the view is great and there are two tubs! Rooms are large and beds are comfy. I liked the mini kitchen area and bathroom was a bit small but very nice. I would stay here again especially if I locked in a cheaper rate. Elevation, Keep improving and I'm sure that rating will too! :) read more

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A rare instance where you don't actually get what you paid for. Hotel $89/night "Resort fee" $20/night Paring $20/night Gym $20/night Watching TV $20/night Breathing $20/night Trust the reviews and don't be fooled by the low cost rooms - that's not what you're going to pay in the end. And the parking garage is absolute garbage, displaying signs that say "park at own risk". WTF does that even mean? I can't believe that was $20. Our room was next to the roof access and the door was slamming open/shut ALL NIGHT. Impossible to sleep, staff couldn't give a damn. The extra star is for the chandeliers in the lobby. I like chandeliers. read more

Not a great hotel experience for the price. The staff was nice and a nice location. but it's a strange room set up. We could barely get the luggage cart inside the room. Also, we went through about 5 keys that did not work. In addition, there was only one elevator from the bellhop stand that worked. They also told me the fitness room was open until 10pm, but I was kicked out at 8pm. Would not stay here again if back in Crested Butte. The restaurant was decent but one morning had a hair in the granola/yogurt bowl. read more

There phone service is horrible. Gives you two options, new reservation or change reservation. It take forever to talk to a real person. Then you have to be transferred to find the right person. It would be nice just to talk so someone in a timely manner. read more

This was a very nice up-to-date hotel. We had the king room with a pull out sofa sleeper and it was perfect for my nephew and I. The walls are fairly thin though and if you're not up with the ski crowd, be prepared to be woken up. They're also limited on parking so you have to park off-site (they charged me $10 since their normal parking is $20) if they are full. The off-site parking is not very clear and so they put one of those horribly sticky notices (the kind that stick to your window when you try to peel off the stupid notice) threatening to tow my car if I don't move. Luckily they contacted the hotel and the parking pass was linked to my room so they tried to contact me but we were leaving that morning anyways. Otherwise, everyone was very friendly, we loved the ski valet (they hold your skis/board) complimentary when staying at the hotel. I would love to return back to this ski-in and ski-out hotel! read more

Elevation Hotel & Spa - The hotel from the ski mountain - Hotels Near Me - Crested Butte, Colorado

We stayed here in December 2012 and had a fabulous experience. We elected to stay again for Christmas 2013 based on the last trip. What a change. The overall quality of the place has declined. Specifically the restaurant and bar offer poor food and service, the ski valet was a self service storage room, the front desk staff was not helpful with locating activities, the store was not open so we had to go to town for essentials that we forgot, and housekeeping did a lousy job each day (we had to call for toilet tissue and other things). In all the years and different places we have stayed in CB, this is our first bad experience and the first time we resolved never to stay at a particular place again. We'll continue to visit CB but we will always avoid The Elevation! read more

This hotel is a joke, they charge way too much and they have hidden fees at check in. We were slapped with an additional fee every night we stayed. We basically had to pay an additional $300 on top of our room rates. The staff is everything except professional, we asked several questions and very few were answered. Someone in our group specifically booked a mountain view room in advance. We show up and they moved all of our rooms with out notice. I would not suggest coming to this hotel unless you want to have a bad experience. read more

$20 undisclosed resort fee will show up on your credit card. Had to ask for a chargeback, because the hotel was uncooperative in getting it fixed. UPDATE: The hotel fraudulently claimed that we authorized the charge, which we did not, and now we're having to appeal. DO NOT GO HERE. Avoid like the plague. They are intentionally hitting you with deceptive charges. read more

Don't waste your time and money. I booked this hotel/spa on Groupon for an advertised $89/night. In reality, I paid over double due to the hotel's hidden fees. They really go the extra mile to nickel and dime their customers. Once we arrived, we were required to pay a $20 parking fee to keep our car here overnight. Once we checked in, we were told there would be a $25 charge to use the gym and pool. Also, there was a $30 tax and service charge on the invoice. In addition to this location's scheme of charging you for everything, it wasn't even that nice. Sure, the room was large and up to date, but our window screens were busted, there was severe water damage to the deck outside, and the electricity in our room went out for over an hour. I've had much better experiences at 2-star hotels than this so-called 4-star. Long story short, if you're looking for a deal, skip this place. You'll pay much more than you bargained for and could have had a better stay somewhere else. read more

Watch for the hidden fees before you book a reservation. Book in advance and they'll add an "amenities fee" at check-in. This is not optional and cost our family an additional $300 on top of the original price. Even more frustrating when they pulled out a sheet with the tiniest font and the charge highlighted in the fine print. We were obviously not the only family with concerns if they keep a piece of paper standing by to prove it was there in the first place. read more

I really had high hopes for this place. On paper, it has everything you could look for; spacious rooms, pool, outdoor hot tubs, a restaurant, an in-house bike shop, parking, and wifi among other things. At $99 a night in the summer, it seemed like a bargain. As another reviewer wrote, there were several fees that I was not expecting to pay. The most egregious of these was a $20 per night parking fee!!!!!!! This seemed excessive and unnecessary. One MAJOR issue that needs addressing; bike storage. Upon arrival we were informed that our mountain bikes were not allowed in our rooms. We were encouraged to leave them in a locked closet. The problem, there was no ticket or way to ensure the bike you were coming for actually belonged to you. As we checked out, it was early and the front desk lady opened the room for us to get our bikes. There were other bikes in there with over a $9k price tag that any random person could have taken. This being a resort that caters to the outdoors lifestyle, specifically skiing and biking, should have a much better system than this. One other gripe - which it was nice to having sliding door, there was no air conditioning in the room. At all. I thought this was a bit bizarre and made for one nights sleep to be mildly uncomfortable. There were several things to like; I appreciated that the mountain was right there which allowed for easy access to biking. It had great proximity to the community bike path (Which was a nice 2.7 mile walk to town). It had a free shuttle. Rooms were specious. It had a microwave, good size tub, and a little seating area. All these perks were not enough to convince me to stay here again on our next trip to CB. I'd like to give this review 2.5 stars but, since that isn't an option, a 2 it shall be. read more

The room was fine enough. Clean and mostly well kept. One issue is that there is no AC and our room was extremely hot. Even with opening all the windows to get the cool mountain air, our room was uncomfortably warm and we had no way to turn it down. It made for uncomfortable sleeping conditions. The staff however was terrible. $20/day to park the car..fine it's a hotel and I can expect that. Problem is the valet is a bunch of stoner kids who don't care and take forever to get your car. It took them 20 minutes to get our car each time we needed it and I could see my car from where we were standing waiting to get it. Also, we had our bikes there and Elevation offers a bike valet as they don't want you to bring your bikes to the room. Again, the bike valet took 15 minutes to grab our bikes. Just seemed ridiculous. I tipped all these valets, just because I used to work in the service industry, but they certainly didn't deserve it. In addition, we had a broken coffee pot in our room. Ok, no big deal as we called the front desk to get a replacement. When no one came for about 2 hours, we called again and they sent someone up a half hour later. They just handed us a new coffee pot in the box and asked us to set it up. When I asked for them to take the broken one, I apparently "put off" the employee by asking such a request. Find another place up in CB, like the Grand Lodge where the staff is much nicer and actually cares about their guests. This just isn't a very well run place. read more

Welp just got back from Elevation Hotel and I would imagine anyone reading this to understand the value of staying here. In our scenario our flight was cancelled and we paid for a night that we didn't use. Our issue not the hotels. Once we arrived the next day we had to wait 90 minutes to get into our room that we already had paid for but didn't use. The room was pretty bad. Door wouldn't open and the keys stopped working multiple times in multiple days. The shower was horrible. We had to get maintenance out to fix. After the fix it just dripped. The TV stopped working multiple times. The NFL was on week 17 and all of those stations didn't work. The bar attached to the restaurant was understaffed which I guess is the issue in the area. My advice is don't take the trec to this hotel and just go to Denver. Overpriced, outdated and understaffed makes it for an not enjoyable experience. read more