5 Stars! Our gate was stuck open and they offered to come after hours. Art was the tech who ultimately came and replaced the entire unit in 1 day. Professional, polite, clean and thorough. Highly recommend. read more

The keypad for the driveway gate just stopped working. I called and Sofía arranged for Marco to come out the next day! He is very professional and kept me advised of each necessary step to accomplish the repair. Not inexpensive, but the gate, intercom and landline are all working as expected. I would definitely recommend Elite Access. read more

I put 5 stars for two reasons: 1. Servicing my gate operator was performed **THE SAME DAY** I called. This kind of prompt response is exceedingly rare today. 2. The tech who performed the work (Marco) meticulously debugged my issues and quickly determined the problem. Marco showed extreme familiarity with my system and was very pleasant to work with. Another rarity these days. I just wish costs had **NOT** gone through the ceiling, compared to similar work done at my property a handful of years ago !! read more

They did a great job. Our apartment building front entrance door delayed-action door control broke, causing the door to slam. After being scheduled to arrive in the afternoon, they were able to accommodate us by arriving early. Arturo repaired the door under budget and sooner than expected. Highly recommended! read more

Arturo from Elite provided excellent service. He was polite and efficient, and gave a great tutorial on how to program the system.

Marco was very through in solving our issues.Highly recommend his services as a professional

We requested service for the intercom. They quickly replied and scheduled us the next morning. They were punctual and professional. They identified the problem and repaired it. We recommend Elite access. read more

Use these guys if you want a contractor who does not attempt to fix the root cause because they want to be called back time after time in order empty your wallet. Prices are super high and parts and service are of questionable reliability. We've spent over $10k over the past 2 years and our condo gate still continues to routinely break down. I would stay away from this company. read more

John at Elite was ver efficient & helpful. Very happy with the service!!!!! could not be happier read more

Arturo, was very professional and helpful in reprogramming our codes. He was very patient in explaining the procedure. Thanks! Hope to see you again for service we can depend on. read more

Service was great, took his time to make sure work was completed and doors were working properly

We have used Elite for many years. Our tech, John was outstanding. He explained everything that was broken and what had to be replaced. Very nice and so knowledgeable. I am confident we are doing what has to be done and I really feel we are getting what we are paying for. If I was rating John I would have given him five stars. We had a hard time getting someone out here. This was the third time after they cancelled an appointment that we finally got a tech to come. That's why the 4 star review. read more

I'll be calling the business on Monday to discuss this with them. I may revise my review, pending that conversation. But I had to post this for now after turning my experience over and over in my head. Call it a bit of a release. And lesson for all. I called Elite because their number was posted on the main panel of buzzers to the units in my condo complex. My unit's buzzer or the connection to the main panel (the issue is still not fully diagnosed, more on that later) is not working. I've been mystified because it appears that, out of my eight unit complex, only mine is not working. Salt in the wound. The further salt in the wound is that I fully understood what Elite's rates were when I called them. (Scroll below if you're looking for that.) I was prepared to pay, under the assumption that they'd be able to diagnose and fix the issue. However -- I was told by the technician that they didn't have the parts on hand to fix my system / buzzer receiver because it's apparently a very old buzzer receiver. I asked again to double check that that was the issue. At that point they said it might not be the root issue and it could be the internal wiring. (This is flag number one. At this point, in retrospect, they should have just told me to get in touch with an electrician first. I could've saved some of the additional labor cost I spent on Elite.) So I asked how they could finally diagnose it then. My technician suggested contacting a neighbor resident and seeing if they'd let us mount their buzzer receiver onto mine to see if it would work, and therefore whether it was a wiring issue in mine. I was able to contact my neighbor and put my technician in touch with them. It turned out that their receiver wouldn't work in my condo unit, so it is likely a wiring issue. Edit - forgot to conclude: the technician said I'd have to get an electrician to look at the wiring. That's what I'll be doing and hopefully getting a final answer and concrete next steps. My second and I guess overall flag is that despite not being able to diagnose let alone fix anything, I was charged the full rate. $125 for a trip charge + $80 per half hour of labor. They were there about two hours, so it netted out to $445 (if paid over Zelle; it would've been an additional 5% if by credit card)!! For nothing diagnosed nor fixed. I paid immediately instead of waiting, and I'm an idiot for doing so. I welcome an opportunity to speak with the business. I will be calling Monday. They may not return any of my hard-earned money, but this is certainly the last time I'll call this business for work. And a lesson for me is to ask, what happens / what will I be charged if the issue isn't able to be diagnosed AND fixed during the appointment? Learn from my lesson, everyone. read more

I had a wonderful experience with Elite doors and John, the repairman. He was professional, polite, and knowledgeable. I would recommend them to anyone who needs their services. read more

After explaining in depth on the phone how the single person electric security gate was no longer locking and the doorbell light was burnt out making the front yard vulnerable to strangers I scheduled an appointment hoping to get all my problems fixed. I thoroughly explained what had to be done such as fixing the deadbolt, the doorbell, and the strap. After scheduling a repair time, a man came with a van and was able to fix the doorbell, but came without a deadbolt (Totally unprepared. He could have even gone to the store real quick to get what he needed, but did not even bother to do so). Not only that, but after two weeks of fixing the doorbell, it pried open and no longer worked. I was overcharged for service that came unprepared and inefficient. They also required payment to be in form of a check and if I wanted to use my card, they would charge a 5% fee for its usage. They really aren't as ELITE as they say they are. read more

Elite Access did excellent work on my garage in a timely manner. A little pricey but they do good work

John did a great job with our garage. He was so patient and explained everything so well for us. I definitely will be using them in the future. Most importantly, he was very honest with us and did a quick yet quality job fixing our garage door. read more

Great service! The tech came out on time, checked every mechanical and electrical system on our sliding driveway gate, and gave me a thorough breakdown of repair costs. He was pleasant, informative and showed great expertise and care. I would highly recommend Elite. read more

Huge fan of this company. They are reliable and helpful when things go wrong. My gate crapped out on me and they came to my rescue. Highly recommend. read more

Terrible company. They came out and replaced the keypad on my garage door and charged $340 to do it. I later saw online that the keypad they installed costs around $50 bucks and has terrible reviews and is known for being unreliable. Sure enough, 5 months later, the keypad stops working. I call them and they tell me that their warranty is 30 days only, and they would charge again to come and fix it. Whoever heard of a 30 day warranty on electronics? Given how much they overcharged me the first time, I guess it's no surprise that they're crooks. Avoid!! read more

My sliding gate motor broke due to a FedEx package that was left on the gate track and dislodged the gate. The motor trying to open the gate sheared off the mounting bolts. I called Elite. They scheduled an appointment quickly. John showed up on time, diagnosed the problem, had the parts immediately available (which is great with this supply-chain issue) and did the installation immediately. Happy that everything was available immediately and that my gate could be immediately repaired. read more

Great professional work. Explained everything about the job. Would recommend

Daniel was great, on time and professional. Fixed our office gate in a jiffy and no problems. Thanks

outragious prices, svc agent made me sign 4 invoices charged me over 1500 dollars for my gate intercom, only received 1 invoice in my email for $284. called in, got the run around by the reception, not happy at all read more

Daniel Arrived on time, with a friendly disposition, and quickly Fixed my gate. No problems.

I've called several places but Elite access door was the place can do the same day service. Promptly same day service and friendly technician. Thank you Daniel!! read more