Keith was fantastic, super quick and knows his stuff. Today was his birthday. Great company and…read moreresponse!

Service man was efficient and courteous. The cost to replace the compressor was a little high but…read morewe were glad to get our refrigerator back. Sadly, the refrigerator worked for two days, then went out again.

Their labor rates are very expensive. A technician looked at my Whirlpool washing machine. He…read moredetermined that the issue was a faulty water inlet valve. The part cost $25. The company wanted $472 to install said part. I could add $40 more and buy a brand new washing machine. I ordered the part from Amazon and replaced myself in about 15 minutes.

Our refrigerator was having issues. Cody and Dwayne were on it until it purred again. We were 2…read moremonths away from the 6 year purchase warranty expiration date and ordering the major part from LG went well. Labor costs were competitive. I think what I appreciated the most about the staff was their customer service. They were excellent in e-communication and very pleasant in-person. Also, persistence in all facets of the repair.

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

Mike Way is a true professional! He is very knowledgeable and uses his experience and resources to…read moremake the best repair. His recommendations are solid, based on years of experience. He went above and beyond for us helping us find the right solution for our Fisher & Paykel dishwasher. What I know now is this - I will not purchase new appliances for our home without first talking with a trusted repairman. Mike Way is that man! We highly recommend him!

Mike was terrific! He got my refrigerator going again in…read moreshort order and at a very reasonable fee. I highly recommend him.

I called Mr Boro Appliance repair for a refrigerator repair and a nice lady answered the phone…read morewithin 2 rings. After a quick profile she had a repairman heading my way within 30 minutes. Now I don't know about you but that kind of service is over the top and reminds me of how service used to be in the old days. Because of the quick response time, the kind and helpful staff and the professionalism, I extend a big kudos and a 5 star rating. I would not hesitate to recommend Mr Boro for your next appliance repair!!!

My experience with Mr. Boro Appliance was unacceptable from start to finish, and I would strongly…read moreadvise others to avoid this company. I scheduled service for our trailer refrigerator and was very clear upfront that this was a warranty repair. I confirmed they worked with warranty companies before booking, and they assured me they did. They then showed up over an hour late to the appointment. After about 30 minutes of diagnosing, I was told the issue was the thermostat sensor and quoted $135 for the part. When I contacted the warranty company, they advised the same part from GE was approximately $50 and would only reimburse up to $60, making it clear the price I was quoted was significantly inflated. The technician became frustrated with the warranty process and even stated he didn't want to continue the job. I remained cooperative and reassured him he would be paid, even if I had to handle reimbursement myself. He then reduced the part cost to $80, and I provided a $100 deposit to order it. The part took longer than expected, and we scheduled a return appointment. On the day of the appointment, he was a complete no-show. I called, texted, and spoke with his wife, who said she would follow up, but I received no communication at all. The next morning, I had to call from a different number just to get them to answer. When I addressed the missed appointment, I was met with a dismissive attitude and told there was nothing he could do about it and that we just needed to reschedule. At that point, I had family arriving and needed this resolved, yet there was zero urgency or accountability on his end. I requested a refund of my $100 deposit so I could move on. He insisted on keeping a $59 trip charge, which I paid. Over a week later, I still have not received the remaining $41 refund. To make matters worse, I ordered the part myself, and my husband, who has the proper electrical knowledge and tools, confirmed the thermostat sensor was not the issue at all. This means I paid for an incorrect diagnosis, wasted money on an unnecessary part, and received no resolution. This experience was unprofessional, poorly communicated, and misleading. At best, it reflects incompetence. At worst, it feels intentionally dishonest. I would not trust this company in my home or with any repair.

Polite, professional, prompt, thorough. Very satisfied. I have used this company for years. This is…read moreexactly the kind of customer service I have come to expect.

The office manager, April was very professional. That was the bright spot of this interaction…read more But, the service wasn't billed to my extended warranty as I expected. Then, it was left to me to pay and try to recoup the money from my extended warranty. And, on top of that, the tech did not fix the issue with my washer.

Mark made it out to fix my washer when everybody else said it would be a 2-3 day wait. He was very…read morethorough and double checked everything as he went. A few short minutes later, I was good to go! Prices are very fair for the work involved. We will be calling him again!

DO NOT USE THIS COMPANY!…read more Their repairman caused over $760. worth of damage to our hardwood floor! Owner Chris Callahan inspected the damage and told us we'd be getting a check to cover repairs-- damage was done in October and now it's February! Numerous phone calls have gone unreturned... Honor your word and send us our check, Mr. Callahan!

DO NOT USE THIS COMPANY…read more On 11/26 - Tech showed up, told me the unit needed a heating element and had ordered it. He told me when the part was received the office would give me a call in order to schedule the repair. On 12/1 I called to follow up on the order. I was told it would be 7-10 business but with Thanksgiving day it may take a couple extra days, however the part was on order and I would be contacted when it arrived. I called back on 12/12 to follow up. (10th business day not counting the week of Thanksgiving) I was told then there was no ticket, and the tech never ordered the part. If I wanted resolution, I would have to put in another ticket with GE. Not trustworthy, the front office lady is rude, and I will not deal with them again.

My ice maker wasn't working so I called MARS. The technician informed me after his diagnosis that…read moremy control board was bad. He also stated it was considered a "high risk" repair and that once the control board was installed I would own it at a cost of $375 even if it didn't fix my problem. Since the board had to be ordered we scheduled repair later in the week. I was suspicious of his diagnosis so I called MARS again and they offered to send a second tech out. While waiting I found a You Tube video about ice makers not working and the video told me to check the wiring under the door ( kick plate area) on my side by side as the wires sometimes get pinched and break. So I did and found a broken red wire. The second tech showed up and I let him perform a diagnosis of the problem and again I was told it was a bad control board $375 for repair. I then pointed out the broken wire, he offers to splice it back together and guess what??? The ice maker works !!! I am extremely disappointed in the troubleshooting skills of both techs and to think my repair was a wire splice that costs about .10 cents not a $375 control board without a warranty!! I cannot and would not suggest anyone using this company!

After waiting 2 weeks for an appointment the tech sent couldn't do the repair. He spent most of 1.5…read morehours on the phone asking others how to fix the problem. I finally asked him how was it going? He rudely responded I'm on the phone. Then stormed past me almost hitting me and left a 3' deep scratch in a freshly painted wall. I called his office and the best they offered was an appointment 1.5 weeks later with the same tech and his supervisor to train him. I did swear softly one word, he managed to hear it and then told his office I cursed him up and down.Lies! My wife tried reasoning with the phone person to no avail. They hung up with no resolution to the wall or the state he left the washer in! The final thing they said was basically go elsewhere. Then they wouldn't answer our calls. The worst service and competence I've experienced in my life and I'm old.