Ken's Appliance Service

(4 reviews)

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

A Plus Appliance Repair

3.1

(8 reviews)

Their labor rates are very expensive. A technician looked at my Whirlpool washing machine. He…read moredetermined that the issue was a faulty water inlet valve. The part cost $25. The company wanted $472 to install said part. I could add $40 more and buy a brand new washing machine. I ordered the part from Amazon and replaced myself in about 15 minutes.

We had a washer "fixed" and fully checked for $450 and 3 washing later we had water damage to our…read morehouse. We even tipped the gentleman that "fixed" our washer. A Plus Appliance Repair is a modern day snake oil business. If you're in need of appliance repair look elsewhere or you'll be filling an insurance claim too.

Mike Way Appliance Repair

4.7

(12 reviews)

Mike Way is a true professional! He is very knowledgeable and uses his experience and resources to…read moremake the best repair. His recommendations are solid, based on years of experience. He went above and beyond for us helping us find the right solution for our Fisher & Paykel dishwasher. What I know now is this - I will not purchase new appliances for our home without first talking with a trusted repairman. Mike Way is that man! We highly recommend him!

Mike was terrific! He got my refrigerator going again in…read moreshort order and at a very reasonable fee. I highly recommend him.

Mr Boro Appliance

3.0

My experience with Mr. Boro Appliance was unacceptable from start to finish, and I would strongly…read moreadvise others to avoid this company. I scheduled service for our trailer refrigerator and was very clear upfront that this was a warranty repair. I confirmed they worked with warranty companies before booking, and they assured me they did. They then showed up over an hour late to the appointment. After about 30 minutes of diagnosing, I was told the issue was the thermostat sensor and quoted $135 for the part. When I contacted the warranty company, they advised the same part from GE was approximately $50 and would only reimburse up to $60, making it clear the price I was quoted was significantly inflated. The technician became frustrated with the warranty process and even stated he didn't want to continue the job. I remained cooperative and reassured him he would be paid, even if I had to handle reimbursement myself. He then reduced the part cost to $80, and I provided a $100 deposit to order it. The part took longer than expected, and we scheduled a return appointment. On the day of the appointment, he was a complete no-show. I called, texted, and spoke with his wife, who said she would follow up, but I received no communication at all. The next morning, I had to call from a different number just to get them to answer. When I addressed the missed appointment, I was met with a dismissive attitude and told there was nothing he could do about it and that we just needed to reschedule. At that point, I had family arriving and needed this resolved, yet there was zero urgency or accountability on his end. I requested a refund of my $100 deposit so I could move on. He insisted on keeping a $59 trip charge, which I paid. Over a week later, I still have not received the remaining $41 refund. To make matters worse, I ordered the part myself, and my husband, who has the proper electrical knowledge and tools, confirmed the thermostat sensor was not the issue at all. This means I paid for an incorrect diagnosis, wasted money on an unnecessary part, and received no resolution. This experience was unprofessional, poorly communicated, and misleading. At best, it reflects incompetence. At worst, it feels intentionally dishonest. I would not trust this company in my home or with any repair.

I called Mr Boro Appliance repair for a refrigerator repair and a nice lady answered the phone…read morewithin 2 rings. After a quick profile she had a repairman heading my way within 30 minutes. Now I don't know about you but that kind of service is over the top and reminds me of how service used to be in the old days. Because of the quick response time, the kind and helpful staff and the professionalism, I extend a big kudos and a 5 star rating. I would not hesitate to recommend Mr Boro for your next appliance repair!!!

Mars Appliance Repair

1.4

(23 reviews)

My ice maker wasn't working so I called MARS. The technician informed me after his diagnosis that…read moremy control board was bad. He also stated it was considered a "high risk" repair and that once the control board was installed I would own it at a cost of $375 even if it didn't fix my problem. Since the board had to be ordered we scheduled repair later in the week. I was suspicious of his diagnosis so I called MARS again and they offered to send a second tech out. While waiting I found a You Tube video about ice makers not working and the video told me to check the wiring under the door ( kick plate area) on my side by side as the wires sometimes get pinched and break. So I did and found a broken red wire. The second tech showed up and I let him perform a diagnosis of the problem and again I was told it was a bad control board $375 for repair. I then pointed out the broken wire, he offers to splice it back together and guess what??? The ice maker works !!! I am extremely disappointed in the troubleshooting skills of both techs and to think my repair was a wire splice that costs about .10 cents not a $375 control board without a warranty!! I cannot and would not suggest anyone using this company!

After waiting 2 weeks for an appointment the tech sent couldn't do the repair. He spent most of 1.5…read morehours on the phone asking others how to fix the problem. I finally asked him how was it going? He rudely responded I'm on the phone. Then stormed past me almost hitting me and left a 3' deep scratch in a freshly painted wall. I called his office and the best they offered was an appointment 1.5 weeks later with the same tech and his supervisor to train him. I did swear softly one word, he managed to hear it and then told his office I cursed him up and down.Lies! My wife tried reasoning with the phone person to no avail. They hung up with no resolution to the wall or the state he left the washer in! The final thing they said was basically go elsewhere. Then they wouldn't answer our calls. The worst service and competence I've experienced in my life and I'm old.

The Appliance Guy

3.7

(3 reviews)

Called multiple times to see if they have any availability for an appointment they kept hanging up…read morethe phone. Oh and I was called an asshole great company. Edit: To clarify on thomas reply, I was not calling to sell anything the lady who responded didn't even give me a chance to even say what I wanted all I wanted was APPLIANCE services and they kept hanging up the phone with out letting me ask for their services, I kept calling to see if they would let me say why I was calling. You have your number on yelp when you receive a phone call before hanging up give me 1 minute of your time to see if I am selling or not. Very bad business.

5 stars Friendly. Efficient. Fixed the oven the first visit…read moreand came with the parts they needed to get me working again. I would highly recommend The Appliance Guy to everyone looking for an appliance repair of great value to get you back up & running again.

Elite Appliance Solutions

Demario gave us a fair quote, arrived on time with the correct parts and did the oven door glass…read morereplacement quickly and correctly. I mistakenly thought that the glass was installed backwards and Demario came back, reviewed his work and explained respectfully to me how I was mistaken. He deserves seven stars out of five. Thank you Demario.

From the owner: Hi, Here At Elite Appliance Solutions we strive for Appliance Excellence and Customer Satisfaction…read more We Do Repairs/installs on all major appliances.

Stones River Appliance Repair

2.3

(33 reviews)

Owners son nicholas is a young technician, walked in and knew what the problem was before he even…read morerang the doorbell. he fixed my dishwasher. we've used this company for the past 15 years and have never had a problem.

This cute kid named nicholas came and fixed my refrigerator, you would think he wouldn't know…read moreanything because he is only 18 but he had my refrigerator fixed in 15 minutes. amazing service.

Easy Appliance Repair

3.7

(12 reviews)

Reached out and the person said they would come by during a 2 hour window. I took off work for them…read moreto not show or ever tell me there weren't going to be able to make it. Don't waste your time.

Came out very promptly and on time. Oleg was friendly according to my husband who dealt with him…read more He charges a 85 dollar diagnostic fee but that goes towards the repair. I will say I was taken back at the price in total. It was very expensive to change a heating element in our dryer. He charged us 295.00 in total and was here all of 30 minutes. All in all I'm glad my dryer is fixed but I feel like the price was very high for the time spent and the part cost in my opinion. Also want to point out that he did not take credit card. We had to Venmo him which I don't love when it comes to business.

Mr B's Air Duct Cleaning

4.9

(35 reviews)

Amazing service and the folks that came very courteous. I recommended to other friends in my…read moreneighborhood as well

Amazing service. We're a small business and needed our ducts cleaned asap. They were extremely busy…read morebut were able to move things around to get the job done. The guy who came out to quote the job also did the job which was great to see. They even took before and after photos to show me the difference. Choosing Mr. Bs was also easy because literally everyone recommends them.

Turner Carpet Cleaning

(3 reviews)

Talk about pro cleaning! Have you ever just felt like the company you use are family? If not, you…read moreshould try Turner! They are punctual, efficient, kind, respectful, thoughtful... It doesn't get better than this folks!!

I am a local business owner in Murfreesboro and terry was very quick to come to my business and…read moreclean a gum stain that we could not get out. I thought I was going to have to replace the carpet. He had it clean in minutes. Great company.

Music City Duct Cleaning

I hired music city duct cleaning for a full air duct cleaning and couldn't be happier! I live in…read moreNashville, TN, and my allergies were getting worse -- turns out my HVAC system and air ducts were full of dust and debris. They showed up on time, were super professional, and used powerful equipment to clean all the vents, ducts, and even the dryer vent. The air in my home feels so much fresher now! If you're looking for air duct cleaning in Nashville, this is the company to call. They offer HVAC cleaning, vent cleaning, and dryer vent cleaning all in one. Fair prices, great service, and you can really tell they care about doing a thorough job. Highly recommend them for anyone searching for duct cleaning near me or needing residential air duct services in Nashville!

From start to finish this was a good experiences. I submitted an interest form online and was…read morecontacted same day to set up duct cleaning. I was able to get an appointment next day. Peter was our technician and he was great- on time, professional, communicative, and got right to work. It was amazing the stuff he pulled out of the vents of our new house. He also cleaned the dryer vent and we could see how full of lint that had been. Awesome experience, up front with pricing, and we will definitely use this company again. Thanks!

Hermitage Air Duct Cleaning

Had air duct cleaning done after neglecting it for years. Derek showed up on time, explained what…read morethey'd do, found some ductwork issues and pointed them out. Price was reasonable, did dryer vent free. Noticed difference in air quality right away. Would recommend.

From the owner: Hermitage Air Duct Cleaning has been Nashville’s trusted air-duct authority since 2011, with…read moremanager Ethan Day leading innovative practices that enhance both indoor air quality and energy efficiency. While many companies stick to basic cleaning, Hermitage understands that modern HVAC systems require advanced maintenance tailored to Nashville’s climate—especially high humidity and seasonal allergens that heavily influence home air quality. Under Day’s leadership, the company stays ahead of industry trends by using advanced diagnostics and eco-friendly cleaning methods that support family health and environmental responsibility. Their comprehensive inspections evaluate entire ventilation systems, identifying issues before they become expensive repairs and helping homeowners understand how clean ductwork reduces energy use in Tennessee’s demanding weather. What truly sets Hermitage Air Duct Cleaning apart is their dedication to transparency and client education. They turn routine service into a valuable learning experience by explaining proper filtration, humidity control, and seasonal maintenance. Instead of offering quick fixes, they empower homeowners to make informed decisions about indoor air quality—establishing themselves as trusted advisors committed to long-term, healthy home environments.

Aire Serv of Murfreesboro

Daneil did an excellent job , he didn't miss a beat, very thorough, I appreciate having someone…read morelike that doing great work, thanks again Daniel

From the owner: Aire Serv of Murfreesboro is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

Advanced Air Duct

4.5

See more unrecommended reviews

Very organized did my air ducts and the difference is amazing I would definitely recommend advanced…read moreair duct I'm very satisfied with the results thank you

Yazan from Advanced Air Duct did a great job. He was able to fit me in within a couple of days of…read moremy quote request and was reasonably priced. I rated 4 out of 5 stars due to the dust and debris left under each ceiling vent. I didn't notice it until after he left, I'm sure he would have cleaned it up if I'd brought it to attention.

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Amber A.

8 years ago

I came to Ken's Appliance after a horrible experience with a different provider. I was pleasantly surprised by the professionalism by all employees I came into contact with. When I first called I spoke with Mike who assigned a technician to my service call, was able to schedule the technician appointment, and explain the process (all of which happened). The evening before the diagnostic appointment, Oksana, the technician, called to give me a 2 hour time window, said she would call 30 minutes before arriving, and discussed the problems I was having with my dishwasher. She arrived on time after giving my a call 30 minutes before arriving. She was very knowledgeable, professional, and personable. She took time to explain what tests she was performing and why. Additionally, she took time to talk to my warranty company and give them all the information needed to get approval to proceed. She is by far the best technician I have come into contact with. I would recommend her and Ken's Appliance Service to anyone! read more

Lisa B.

12 years ago

We had a fantastic experience with Ken's Appliance. I called Whirlpool to make an appointment. The person that I spoke with gave confirmation numbers for each appliance. When the information was faxed to Ken's, the dates of service were incorrect. Ken's made adjustments in schedules and "fit me in" within 24 hours. The mistake was not Ken's, but Whirlpool's. The technician, Wayne, arrived on time and quickly assessed the problems with each appliance. He ordered the parts and within 5 business days they had arrived. Wayne again returned to my home, on time, and serviced my appliances. He is very professional and clearly experienced and educated in his field. I truly appreciate the timeliness and professionalism that was shown. Thank you, Ken's and Wayne. You're awesome! read more

Ginny K.

7 years ago

My new Kitchen Aide refrigerator stopped cooling. When I called the service line, I was given an appointment with Ken's, the closest certified repair company. Roger, the tech, was very professional, told me the problem and ordered replacement parts. Unfortunately, there was a 7 to 10 day wait for the parts. (This is a problem which Whirlpool/Kitchen Aide should address!) I received a call when the parts arrived and Roger was scheduled to return the next day. He replaced them and explained the technical aspects of the repair to me. I appreciated that on both trips, Roger had a young trainee he was instructing as he worked. Obviously, this is a field more young people should consider entering considering the wait times for service. read more

Pamela J.

12 years ago

We purchased an extended warranty from Lowes when we bought our Whirlpool oven & microwave. Had to call for a repair thru Lowes and they (a computer) made an appointment with Ken's Appliance. I was extremely frustrated when dealing with Lowes and more than worried when I googled Ken's and saw the bad reviews. HOWEVER, I was impressed with the professionalism when I called to verify the appointment. The service man, Wayne, called back to confirm the appointment time and arrived within the 2 hour window. Unfortunately, he had to order the part. But, it came in the time specified and he returned as promised. I would definitely recommend them. The same cannot be said for Lowes, but that's another story. read more

Amy P.

2 years ago

I've had an extremely disappointing experience with Ken's Appliance Service. We've been dealing with them for over three weeks now, and the issues just keep piling up. Two different repair technicians came out, and both misdiagnosed the problem, which has delayed any real progress. On top of that, we've been waiting weeks for parts with no urgency or updates unless we call. Speaking of calling, every interaction with Chelsea in the office is unpleasant. She's consistently rude and unhelpful, making an already frustrating situation even worse. The company's overall inefficiency and lack of customer service are unacceptable. I wouldn't recommend Ken's Appliance Service to anyone. read more

Kim B.

4 years ago

We have new wall oven and noticed some issues with the clock. Jessie came out today to take a look and helped us get it connected with the Wifi. Apparently it needs to be connected in order to receive automatic updates, similar to a cell phone. This is our first touchscreen wall oven and sadly, we did not realize this was part of keeping it functioning properly. Lesson learned! We need to take the time to read the ENTIRE manual! :) He was very knowledgeable, polite, arrived earlier than expected, and said if we had any further issues he would come back out to take a second look. We were pleased with this visit and would recommend him/ Ken's Appliance Service. read more

Karyn M.

105

11 years ago

Exceptional Experience!! We waited three months for a part for our refrigerator. It was installed and that weekend we experience warming and I thought the part was going to break again (control board) I panicked because it took so long to get the replacement part.I called Jerimiah Graves, the nice gentlemen that serviced our refrigerator for Ken's. He graciously answered his phone on a SUNDAY to help us out. He spent time on the phone with us to reassure us that the part will be ok. Jerimiah is an asset to Ken's Appliance and he has been a pleasure to work with when not having a refrigerator for three months can be very stressful! Thank you Jerimiah Graves!!!! read more

Christina W.

6 years ago

I worked with Chelsey last week regarding a repair for my Mother, and I can't be more thankful for the service Chelsey provided over the phone. We live in San Diego, our mother in Tennessee, and Chelsey streamlined the process to ensure her upcoming repair would go smoothly by allowing me to email the purchase receipt directly to her rather than to mail the physical receipt to my Mom. This was significant to make sure my Mom had the warrantee information in time for the scheduled repair. Chelsey was friendly, accessible and professional. I appreciated her thorough answers to my questions and that she understood my concern for my Mom. Thanks Chelsey! read more

robyn H.

8 years ago

I had a very professional and satisfying experience with Ken's Service. They called me the day before to let me know the time frame they would be coming, which was 3-5p. I was able to actually call the number back and talk to the actual service man,Wes at about 2:45 and he said he was about 3 minutes away. That was very helpful with my schedule. He got there and investigated the problem with my dryer, everything went smoothly and he was extremely courteous and knowledgeable. I am very pleased with this company and will recommend to my friends and Family. This is a rare find these days, an honest and reliable company. read more

Patty F.

10 years ago

I have now had Ken's Appliance out three times in regard to warranty issues with my Whirlpool Refrigerator. My service technician, Jesse, has been outstanding. From the courtesy call the evening prior to my appointment to his on-time arrival, Jesse has been very professional and has patiently noted my concerns. Each visit has provided outstanding customer service, attention to detail, and all of my issues have been resolved. I highly recommend Jesse and Ken's Appliance and will certainly call again when I need service! Thank you for the great service! read more

Cynthia D.

10 years ago

Ken's Appliance is an awesome company, true professionals. We had a warranty repair for our microwave in our new home. Whirlpool recommended Ken's Appliance who is a Preferred Service Professional for Whirlpool. Our service technician, Adam was super professional. He arrived on time, was polite and knew exactly what to do to fix our issue. Very skilled in his trade. He was friendly and courteous from the beginning. Ken's has won our business for sure and Adam will be who we ask for each time. Great job Ken's!!! Adam, YOU ROCK! read more

Lisa C.

10 years ago

Contacted Whirlpool because our ice maker stopped working. They had Ken's Appliance Repair contact us immediately and schedule an appointment. The technician, Jessie, arrived on time, was very professional and courteous and took the time to explain what the problem was. When he returned for the 2nd appointment with the parts; again, he was on time and took his time to make sure everything was installed properly and working before he left. Based on my experience, I would recommend Ken's Appliance Repair to friends and family. read more

Kristen W.

5 years ago

Andrew came out to our house after our dishwasher stopped working and I cannot express enough how helpful he was. What could have been an expensive visit that ended in frustration ended up an informative and friendly interaction with someone who was sensitive to the needs of a young mother-to-be. He talked us through our options and made recommendations towards the best solution. He was trustworthy, knowledgable and kind. The next time an appliance in our house breaks we plan on calling our new favorite repairman! read more

Ann M.

10 years ago

We had a very positive experience with Jeremiah from Ken's Appliance Service. He arrived on time, quickly diagnosed the problem with our Jenn Air glass top stove, ordered the parts, (letting me know how long it would take to get them), and returned as anticipated 10 days later to replace the touch pad which cured the problem. He was pleasant, courteous, knowledgeable, competent and a good communicator, letting us know both times when he was coming. We would be delighted to work with him again. Ann & David read more

Natalie M.

8 years ago

I bought a new home and had a problem with the stove that was installed. It had a big dent in the stainless. The builder said Ken's would be taking care of it and I would be hearing from them within the week. Kristin called me back right away and was great! She was patient while I located the serial number and even offered to have a tech stop by to find it if I couldn't. They ordered my part without any hassle and I look forward to them installing it. Thanks for the great service! read more

Jo D.

8 years ago

Jay Jay from Ken's Appliance arrived today to repair my dryer. I received a call yesterday giving me an estimated time, and he arrived when expected. He listened to me and was very respectful and professional. He diagnosed the problem and explained it to me, how he would fix it, and what it would cost. He had the parts he needed, made the repair and cleaned everything up before he left. My dryer works like new now. It would absolutely call them again if I needed appliance repair. read more

FamilyD D.

5 years ago

Hey Mike, Like my grandmother used to say, that's ok, keep the money... you should have to buy medicine with it. This outfit is very disreputable & totally unprofessional. They take an upfront service charge, make you wait two weeks to return with a part that doesn't fix the problem. Then tell you no refund. Nice. Notice that the last good review was six years ago. Must have been when Ken was still Ken & not this tough guy Mike. Do yourself a favor, do business elsewhere!!! read more

Anne M.

8 years ago

Very satisfied w/ the service provided by Rex from Ken's Appliance Service. He stopped by and was able to assess the issue and was in quick communication with my landlords to share the problem, in addition to always explaining things for me. Our refrigerator is positioned tightly between wall and cabinet, so particularly tricky to work with, but he spent time and was careful as he fixed our ice maker. Thank you Rex for your great service!! read more

Amy Jo R.

10 years ago

Quite pleased with the service from Ken's Appliance. Unfortunately, I've had the pleasure of their company a couple of times this year with a bum KitchenAid fridge. Don't even get me started on that!! Each time they call me the night before to confirm and let me know when they'll arrive. And even better, they show up when they say they will. Jeremiah was the tech today and did not disappoint. I would definitely recommend their services. read more

Billy S.

7 years ago

My dryer recently stopped working and fortunately I purchased a 3 year warranty. Wes who works for Ken's appliance came in a couple days and repaired it in no time. Wes had been here before and repaired a washer. I just wanted to do this short review to say he keeps his mind on the job and gets it done. A kind gentlemen too I must add. Thanks Ken's Appliance and Thank You Wes again. Billy S read more

Ken's Appliance Service - homeappliancerepair - Updated July 2026

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