If you live in east Nashville, and you need your car repaired right, there is no better place to…read morego! Will they be the cheapest? Probably not. Will they be the fastest? Again, probably not. But...if you want your car fixed right the first time, with quality parts and a guarantee behind it, there is no better place to go. The owner, Mike, and his service manager Trevor, will make sure your automotive repair experience is everything it's supposed to be. Hats off to an old school repair shop that gets things right

We needed our transfer case replaced due to damage from a road we drove on. They took all the…read moreinformation and we waited for the new transfer case to arrive. They told the truck right in and we had it back the next day. Truck drives like a new truck. They went over everything and kept us up to date on anything they found that needed to be replaced. Thanks to Tony with his expertise and his crew, he has a five star rating. Thank you Frank Torma

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

I brought my 2011 Honda Element to South Willow Auto Clinic to have them install new headlight…read moreassemblies that had oxidized horribly. I brought them the OEM parts to use, but the bracket on one assembly was broken. I tried reaching out to the online parts dealer to get a replacement sent overnight, but they couldn't get it to me that quick. Since the car's bumper had been removed for the install, I didn't want to have the bumper re-installed a second time. I called the local Honda dealership to get the OEM part, but they couldn't promise it to me for 3 to 4 days. Stacy @ South Willow Auto Clinic called the dealership on my behalf, and got them to get it the very next day. While the dealer's price was more than I paid online, being able to get the part so quickly avoided me having to have the bumper removed/replaced a second time. Stacy also charged me the same amount for the dealer's part. He was truly a life-saver. I am so pleased with the remarkable customer service and help provided by Stacy. I will definitely bring my vehicles to South Willow Auto Clinic in the future. I highly recommend them.

STAY AWAY. I recently took my vehicle in to have an oil filter housing installed. I came in with…read morethe part. I was given the estimate of $625 when I dropped the vehicle off, so imagine my shock when they told me the bill was $840. That is 40% more than the estimate. On top of this they charged a service charge of 4% for using my debit card which is above the average merchant cost of 2-3%. I was never notified of this increase prior to them doing the work. Very deceitful business practice. Would not recommend and I will never take a vehicle to them again.

They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

Great dealership good people. Good selection of vehicles and the service department delivers.read more

I was referred to this dealership by a local, highly rated repair shop. The shop could not get to…read moremy issue as it is a one-man-owned location. So, fast forward to this afternoon around 1 p.m. Last night my ignition module locked up and it needed to go to a dealer for work. First, they do NOT list a phone number on their website. Clearly, they don't want to answer phones. They did have a "chat" link so I sent three messages. Finally someone in SALES called me - I wanted service. This guy tried to transfer the call and luckily he had given me the phone number as it disconnected me. When I got the service department, I told them the problem and was told I could bring it in - I said it would be about an hour. When I walked to the service desk, the first thing I was asked, was "where is your ride to take you home?" I said I needed to get a rental car. Then, he said they could not, at all, get to even diagnosing it for TWO WEEKS. He could have told me that on the phone at 2:30!!! But, no, he waited till I had drive 25 miles (I had told him where I was coming from) and he never said anything about not being able to get a rental in that town! They had no way of arranging for one. they DID call Enterprise, but it was after 3 p.m., their cutoff for picking me up, from a town 40 minutes away! My engine was still on, I drove to a shop in the adjoining town near where I live. By the time I got the local Enterprise on the phone, SAME issue - no ride.

BEWARE!!!! BAD BUSINESS!!!! SCREENSHOTS AS PROOF!!!!…read more I recently purchased a truck from this dealership. I worked with Mat Lyons. DO NOT USE THIS DEALER OR THIS SALESMAN. First, I purchased from out of state. I have in writing that the vehicle needed to tagged and titled in my state. He assured me he handled this. It has still not been handled and I've received no paperwork regarding my tag and title. Second, a test drive was never offered when the truck was driven off the lot, and he was informed of a serious wobble noticed on the way home. He lied and told me it just needed to be driven, then stopped responding. All six tires were bad on a vehicle he told me had NEW tires. I know because I just paid to immediately replace them. Third, he promised the truck delivered with a full tank of gas. When I brought to his attention the truck did not have a full tank of gas, he offered to Venmo me $50, but never sent the money. Fourth, He lied to me about the truck being DEF deleted by Ford. It's only half deleted and will cost over $1000 to finish so as not to destroy the engine. I truly thought I could trust this dealership. I was dead wrong. Don't get taken like I have. See Google review for proof. Edited to update I spoke with Shane, the sales manager, who informed me they will take care of my plate "because we have no choice," but they will not honor the rest. Complaint forwarded to the AG office of TN Consumer Protection Division.

So we had our daughters Ford Edge there for 8 weeks waiting for a new engine. They never ordered…read moreit, said it could have been an exhaust system which would have been cheaper. Waited another week to check that, they never did. Husband and daughter went there, never checked anything and was told they should take it to a muffler shop to look at it. THEY ARE A COMPLETE JOKE, unprofessional and worthless so called repair shop.

Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Absolutely the kind of shop you want and need for your auto body damage. My insurance company…read morereferred me to Julian's, and now my faith in my insurance is validated. I had a minor collision (major to me!) in Tennessee, and USAA insurance gave me the name of this body shop to get an estimate. They ran through the systems and parts needed and gave me the estimate, but I still heard a disconcerting noise. The owner Matt Julian went under my truck and found a bent heat shield, which he bent back into place. I thank them for taking the extra time to listen, to believe me, to understand my concern, and to persist in problem solving. You won't be sorry for trusting them with your vehicle--and your worry.

Mark Shirk, was my sales person. He has integrity and will help you in your purchase. The customer…read morecomes first. He is a fine and honest man to do business with. I would recommend him for all vehicle sales and he is the most knowledgeable about the vehicles he sales.

Mike in Service dept. was efficient, friendly, and knowledgeable…read more He communicated with me progress of the repair, and I felt informed. His welcoming and friendly attitude was great!!! I'd recommend to everybody.