I joined 2 weeks ago. Absolutely love this gym. Every piece of equipment and accessory you could…read moreask for if you are a serious lifter. Never crowded, always clean and organized. For the most part, people unload their machines but no gym is perfect. People do seem to respect the space and have not noticed any obnoxious behavior or meatheads. Women should feel fine about working out here as well as everyone minds their own business. I love the fact it's open 24/7 because I do like to go sometimes at 330a. Water fill up station, too, which is great. Beats the hell out of any Planet Fitness around. Wish every area I lived in had a gym like this.

Came yesterday for my 5 day trial. Not overly crowded which I loved (especially after work) Pretty…read moremuch all the equipment you could ask for - squat racks, free weights, machines, good amount of treadmills, ellipticals. Very happy with the natural grip lat pull. I do wish they had regular wipes for the equip and the free weight/dumbbell area seemed a little small- but other than that I will be back!

Three friends and I went to the studio in morrisville to try a class. We got there 20 min before…read moreand they turned all of us away because they "wouldn't have enough time to orient" us. It doesn't say anywhere that showing up exactly 30 minutes before class is required. A lot of planning went into us getting to OT for an 8a class (we are four moms) but that didn't change anything. Lack of support/encouragement from a gym is honestly shocking. Not sure if we should be working out at a gym that doesn't care about their members.

unfortunately, I booked a class last minute and I called up ahead of time and told them I forgot my…read moresneakers. I have unlimited and let them know that as well. I said am I able to show face and walk on the treadmills in crocs for a couple of minutes to avoid the $12 cancelation fee. she said she was not able to do that and would have to charge me. I asked to speak to a manager but she said there wasn't one available. I asked if she could waive the fee seeing as I do have the unlimited membership. she said no because of their policies. I tried to call back to switch to a later class at another local location and they couldn't assist with that I'm very unhappy with the service I was provided at this specific location. I haven't had problems with any other ones I've been to including the out of state ones.

While I still have much to explore, this review is going to based off of my first impressions…read more Walking in, the facilities are modern, clean, and expansive. So far I've really only been to the locker room and the main lifting area (I'm assuming) on the ground level. The front desk staff has been friendly, and there is a store I want to explore on the right as you walk in (heard good things). It's clear both inside and from the outside that there is much more to the building but that will be for as time progresses. Very much a "lifters" gym due to the vibes, the color palette is fairly dark and muted, primarily consisting of various shades of gray and black with an occasional red accent. On the wall there is a large mural of two bodybuilders, next to a 16 tv array display showcasing the game, or Ronnie Coleman lifting videos. On the floor there is a plethora of equipment, truly anything any lifted would need or even really want. The space is large, and with that packed with equipment while maintaining healthy spacing between pieces, which is very much appreciated. When it gets busy there may be a tad wait for some pieces but that is anywhere, and very reasonable. Staple workout pieces have multiples such racks and benches, and so for those it's fairly unlikely you will have to really wait. The equipment is modern, clean, and seems to be well maintained. The one qualm I have, which very well may be just due to me going later in the day, is the inconsistency of the weights. There are plenty of weights available, but they vary in size/brand/type a lot. Most seem to be iron, but the brands vary so even if the same weight, the sizes vary slightly. Now I don't necessarily mind loading up a bar "asymmetrically", but at the same time it would be kinda nice if I could have matching plates. I understand this is a small and insignificant thing, just one I noticed, and something that could also be very much due to gym goers moving stuff around. If you're going to the gym primarily to lift, I'd likely recommend this gym.

Customer service? No. Will they nickel and dime you? Yes…read more Most premium gym memberships will allow you to bring a guest once in a while, but when I wanted to work out with my friend who was back from college, they advised me that my membership type had changed and that I had purchased a membership that didn't exist anymore so they would have to charge him $20 which they just slapped on my account. OK, fine a few months later I got a new card number and they charged me a $25 "card decline fee." I never agreed to that and the original contract, and it's not a bank account. Ben, they started charging a card processing fee in the middle of my contract. I had surgery in April and I called and emailed the staff and no one answered. I tried to pause my membership. I had multiple hospitalizations, and surgery again in June however, during all this time I made at least 10 phone calls and five attempts to contact bucked up via email and no one replied. I ended up having to go through my card company to charge back the monthly dues. The overall attitude and like a responsibility about staff is sickening. Customer service is worse than planet fitness. You can easily find most of the same features, if not more at planet fitness or O2 fitness. If you really want a premium gym experience, there are plenty of other options in Cary / Raliegh.

Ilya or Alya not sure how his name is spelled at the front desk was super helpful and nice…read more Definitely recommend this gym it's got pretty much everything you need and the staff is always friendly.

Not really the best place but you can get a workout in. Your usual machines and cardio. Nothing…read morethat special.

Overall, solid facility. Kept clean and for the most part things are fixed relatively quickly…read more Recommend.

The scheduling process online was effortless. I corresponded with Laura via email and even had to…read morechange my initial tour date. Laura was extremely responsive, responding within the hour of my email. Olympica was at the front desk when I arrived for my scheduled 7:45 Friday tour. My tour with Olympia was informative but also straight to the point. Most of my questions were answered. I was referred online for a description of the classes offered. I've visited a few times already for a few workouts. I like the turf training area. I have spent most of my cardio workout sessions on the elliptical machine. Very smooth cardio ride, with no squeaks, and the elliptical seems to be in good working condition. I enjoyed my free personal training session with Coach King. King's training style is challenging and motivating. O2 Fitness seems like a quality workout experience with and without a trainer. Overall good experience. I saw a machine that could use a dust down at the bottom (near foot areas), and at least one elliptical I used could stand to be replaced due to a worn-out part. I've found it to be a bit warmer than I would like for a gym (without a ceiling fan). Perhaps the temp of the AC should be reviewed.

I've been a member at both the Garner location and now this Cary one. At the end of the day, it's…read morehard to complain about a gym that's only $10 a month, but let's do it anyway with some pros as well. Pros; -Members usually clean machines when finished -Cheap price obviously -24/7 Access -Convenient location (for me anyway?) -Almost like a 1 size fits all kind of gym - I've seen pretty bulked up guys, to slim relatively fit guys like me, to people that are just starting out in their fitness journey. Cons -Those damn bench presses are ALWAYS occupied -Seemingly always crowded -Weights are limited -No extras like other gyms (Sauna, pool, etc) Again though, 10 bucks, lol

I have been a Planet Fitness Cary client since 2018. I took a brief hiatus during COVID but…read morereturned once the facility reopened. I think that we have had a very good relationship. There was a time when folks at the front desk knew my name, and we exchanged pleasant salutations during check-in and check-out. Two weeks ago, I fell on the ice and broke my knee. I am having surgery next week and will not be able to work out until mid-July. I decided to pause my Blackcard Membership until July of this year. Well, that is when my road to perdition started. First, I tried to accomplish this task online. It is 2026, and most businesses allow clients to transact business online. Not Planet Fitness. The chaotic web client insisted that I call a toll-free number to accomplish this task. Ok, I contacted an individual in their offshore call center. Now, Mephistopheles was not his name, but I knew what he was up to just the same. After asking me why I wanted to modify my membership and other non-sequitur questions, he told me that he could not fulfill my request. He stated that he was not authorized for such transactions. I would have to call another toll-free number and talk to someone else who "could also not help me." Well, that made our ten minutes on the phone most worthwhile. After calling the second toll-free number and connecting with a domestic call center, the outcome was eerily similar. After discussing the issue for about 5 minutes, I was told that I would have to go to the facility, broken knee and all, and modify my membership there. So, I got a ride, broken knee and all, to the facility over the 5 kilometers. At this point in the never-ending story, my personal Dante's Inferno, my goal was to cancel the membership. So I did. The personnel at the front desk were extremely rude and showed no concern when a patron walked in with crutches and an extensive knee stabilizing unit. No "how are you today, sorry to see your misfortune," or even a hello. Just "matter of fact" if you want to cancel, cancel. OK!! My goal at the beginning of Gulliver's Travels was to suspend the membership until my knee allowed me to return. Now, my relationship with this business is over. When my recovery allows me to return to a gym, it will be to Life Time Fitness or some other quality establishment that knows how to treat clients. If I could give the Cary Planet Fitness a rating lower than one star, I would. Be very cautious of the facility! Any business that makes it this difficult to modify or cancel a membership cannot be on the up and up! Some people look at the price and ignore the value-added proposition. Sure, the price may look great, but the customer service and crowded conditions challenge the value proposition. Look before you leap, the Judgement Free zone is also a "customer-service" free zone! Planet Fitness, I hardly knew you! Bye! C. Harold McManus, Ph.D., CEO & Principal Divergent Thinker PROBE Consulting Company L.L.C. https://probeconsulting.com/

We have been members on and off, the experience has been always top notch. The space is clean and…read morewell maintained. What we love is walking/jogging loop upstairs very useful when outside gets too hot or cold which is almost 70% of the year here in NC. There are enough weight machines, sometimes one has to be flexible to rotate. The swimming pool and sauna is a nice addition. We haven't explored the classes they have some are paid and some are free. The employees are attentive and respectful and hours open are quite wide to meet almost everyone's needs.

I have been a member here since before the pandemic in 2020 and being that I personally go to the…read moregym to maintain my fitness goals and not the social scene ie. Club Lifetime, it's perfect. I am a working professional who goes to the gym in the early am (5:00-7:00) is the time I frequently go and my workouts are completed in a timely manner with room to hit the sauna if desired. I do know this is a family staple. there are many kids/teens during later hours but I avoid them easily with my regimen and timeframe! The price is great for a pool, sauna, classes and equipment. If your looking to be social, meet friends and more it's possible but to say this hospital affiliated fitness center is not clean as most gyms is ridiculous, if anything they are getting inspected far more than most centers being in relationship with UNC. Lastly because I have history here, the morning staff (Meg and crew your awesome humans) are the best, they get to know your name personally and help whenever needed! The sauna does not have split wood, I know bc I've been going for almost 5 years now and lastly it's worth every penny I can go to the gym as a single woman comfortably which is most important.

I spoke with a Gladys she answered the phone and was helpful…read more I asked if I was a member of another YMCA if I could come in and use this one; she saud yes nationwide access yeah

I went here to swim while I was in town. I was told my membership would work. But it turns out I…read morecouldn't log into heir system and reserve a swim lane. Luckily the lady at the front booth was nice and let me take a lane. But I had to shorten my workout. Unfortunately the shallow end is so shallow. I could barely turn.