They prioritized my items for a deadline and did a great job! Thank you I will def be back!read more

They did a great job on the shirts. The employees were very helpful and the order was received on…read moretime.

I had a set of beach towels embroidered for a rental property we own and Tammy was great to work…read morewith. She helped me choose the color thread and font and the towels turned out great. She even pointed out the towels have a loop on the back for hanging them up to dry. I hadn't noticed that! I highly recommend her business!

What a great experience! Simple, fast and great quality work!…read more We ordered a "Simple Modern" Batman backpack but there wasn't an option to personalize. My daughter had her name on her backpack so of course my son needed his name on his! Found PHX Threads Embroidery, walked in, was greeted by the lovely Tammy and she asked about interest, font, color (there were so many!). She sent me a photo before it was done and it turned out perfectly! So happy with the results, price and overall experience.! Will be back! Sports are in session soon!

3 times coming during business hours. Closed every time !!!…read more Apparently they don't need business

Mae is fabulous and always helpful. They have a wonderful selection of scrubs and apparel and…read moreoffice clothing.

Incredible customer service. Went in a few weeks before Christmas with five items and Eddie was…read morewonderful to work with. Very reasonably priced and turnaround time was much shorter than expected for this time of year. So happy to have found such a wonderful, locally owned business for all my embroidery needs. Highly recommend!

Very responsive to email. Quality work completed quickly and accurately. If you are a figure skater…read morelooking to get your gold medal jacket embroidered, Eddie will do an amazing job at a reasonable price, great experience! A++

They lost the jersey I dropped off for name and number…read more They said it was probably stolen. I saw it a couple months later on eBay.

Neal and his team did an amazing job on our shirts! It's such a quality embroider! Super pleased…read morewouldn't hesitate to work with them again!

I placed an in-store pickup order on 2/13 for three items- two threads & needles. I called on 2/18,…read morerequesting them to ship instead. They explained one thread (Fyre Werks) was out of stock & on order, which I understood, but assured me the second thread (Neon Rays) and needles were in stock & would be shipped promptly. On 3/11, after three weeks with no package, I called them again; Ally assured me it would be shipped immediately. I paid for shipping at their request. By 3/26, still no package, so I called once more, & they again promised to ship right away. On 4/4, EIGHT weeks later, my account still showed the order as unshipped & set for pickup. I called again & spoke to Ally, who now told me they don't have either thread instock- both are on order & unobtainable. The issue is that they told me multiple times they had the neon rays & would ship it. I asked Ally if I had come in to pick up the order around 2/13 when originally placed, would they just not have had it? She said "yes, I'm realizing that now." As a disabled person who doesn't drive, getting across town isn't easy & I also don't have time to repeatedly call & hound a needlepoint store. When I pointed out they strung me along for eight weeks with false information, Ally was defensive rather than apologetic or accountable, & said any other shop would be the same. However, I have not had this experience at any other shop. I understand the needlepoint boom has depleted inventory, the issue is they continually said they had it & now say they never did. I requested a refund, which they agreed to I know needlepoint isn't a major issue in the grand scheme of things, but this situation reflects poor inventory management & more importantly, poor customer service. A sincere "I'm so sorry" could have made a significant difference & probably avoided this review. Unfortunately, I won't be returning, but I'm grateful there are many other LNS shops in Arizona.

Stopped by while visiting from out of town. Thought I'd love to see the local shops. I figured I'd…read morepick up a local canvas exclusive. However, the selection for this was lacking. There was plenty for holidays and some random items. The canvases seemed more directed towards an older needlepoint crowd with complex finishing wanted. I felt there was a limited selection of modern choices or if you wanted something to capture the feel of Scottsdale.

They printed for me what other printers considered too small of an order, only eight T-shirts…read more Based on a brief pencil sketch of what I needed and a handwritten note on the text for the front and back sides, they generated and emailed a mockup of my request the next morning. I responded back with a few minor changes and asked if they could deliver the product on a very short timeline. They not only beat my deadline, but they also improved the original design. The staff is friendly, responsive, and most importantly very creative. Things that are highly desirable when taking a project from an idea to reality in a short period of time. Their shop is clean, well organized, and equipped with very sophisticated machinery. I believe that they are capable of successfully completing any printed product on demand. At the same time, making the experience of working with them very enjoyable.

I was in a tight spot, needing 12 logos embroidered on Lululemon Apparel within just 4 days. After…read morereaching out to 7 local businesses on Google Maps, only 4 responded and the only one that could meet my urgent needs was Industry Print Solutions. Their quick response and ability to accept my last-minute order left me pleasantly surprised and extremely satisfied. Special thanks to Ehyra C. (Sales rep) for making it happen! Much appreciated.

Stumbled upon this via post on social media. I'm honestly saddened about the other low ratings but…read morethat's between the business and other customers. Needless to say I was impressed! They have school logos on hand which helps big time! They are able to hot stamp or sew! Affordable, quality work with quick turnover. I will always prefer to support local businesses that help the community versus these big, box stores. Thank you for a wonderful experience!

I hired R and L Embroidery to sew pvc patches and puff embroidery on hats. I was told that they'd…read morebe ready in two weeks. When the deadline passed, I called and texted the owner, Richard Sauenz, but never got a response. After a month had passed, I went to their office and learn that they had not started on the project. So I took the hats back and was promised a full refund within a week. It's been over three weeks with no refund issued. I do not recommend this company to anyone, as they are not reliable on any level.