always responsive. We had an 87 year old friend that needed emergency service, Christine and Cory came to the rescue and got her fixed within two hours. Thank you so much b read more

Left the extension cord in my ceiling for 6 weeks. Told me parts were on order. Finally called Pickerington Heating and Cooling they showed up replaced a line and were gone within 30 minutes. Complete incompetence by Elite tech. read more

Elite Heating & Cooling - Incredible incompetence - Heating & Air Conditioning/HVAC Near Me - Pataskala, Ohio

We had been living in a new house for several months, with a perfectly functioning HVAC unit. I decided we better have it cleaned and inspected as we never had it done. The following happened in the space of a few days. Called this company. The technician showed up cleaned and inspected the unit saying it had years of service remaining. Charge was a bit over 100 bucks. We wake up to no heat. Called them back. Another technician shows up and after a few minutes said we had a bad circuit board. Without fanfare, handed me a bill for over 500 dollars. I about fainted. Again, we wake up to a malfunctioning unit. Call them yet again. Spend most of the day here and hand me another bill for almost 300 dollars. Adding this up yet? It matters little if this was mischievous intent or incompetence. I'm out around a grand. Just do yourself and wallet a favor and do NOT call these people. Also, do not expect the courtesy of a reply to any correspondence. read more

I don't have a long story to tell about these guys because early on, during the bidding process, it suddenly became clear to me that I was being lied to. Straight up bald faced lies, mixed right in with the friendly smiles and the "have a good weekends." I finally contacted the manufacturer directly and confirmed that, yes, I was being lied to by Federal Elite. The manufacturer recommended I try a different company that installed their products and I did so, moving on. Had I not, God only knows what bitter and angry story I might be telling now. Do the smart thing and steer clear of these guys. read more

I called Elite Heating and Cooling when our air conditioner broke down. On the plus side: - They were able to come out the same day I called, which was awesome - They identified the problem and were able to order and install the part 2 days later - I thought the price seemed fair for what they did On the minus side: - They seem really disorganized. When I first called I was asked to spell my name twice and I had to give my address three times. Then I got transferred to a different person and had to tell them my name twice and my address twice. Then a few hours later I got a call from a tech who said he didn't have my address because "the girls at the office weren't able to get it from you." Um... what? This just makes me wonder how professional/reliable they are if they can't manage to write down and keep an address. - They are not great at showing up on time. On the second day when they were supposed to come and install the part, I got a call at 8:40 that said someone would be here in about 15 minutes. At 9:45 when no one had shown up, I called again. I was told someone would be out within half an hour. At 11 when STILL no one had shown up, I called again and was told they'd get back to me. At 11:15 I got a call from the tech who said he'd be there in 15 (and he got here about 11:40). So I basically wasted a whole morning sitting around because I couldn't go anywhere because I kept thinking they would be there any minute! I don't think coming at almost noon was bad, but tell me that from the start so I can plan my day! The fact that I had to keep calling really bothered me and made me feel that they are not super organized. read more

I called Federal Elite Heating and Cooling as my A/C went out in the middle of summer. I called at 4 pm, not expecting a service call that late in the day, but hoping for something the next morning. I got an appointment set up for 8-9 am the next day. The tech was a few minutes late, he arrived at 9:10am. But, that was no big deal. He was pleasant and figured out the problem. My capacitor went out on my exterior unit. This was a short and easy fix. The tech had the part in his truck. But here is where my story goes from good to bad. I knew ahead of time there was a $79 service fee. I had no problem with that. But when I got my checkbook to pay the fee he said it was $235! I asked him how much the part cost. He really didn't answer. I then said that must be an over $150 part! He said he didn't know the price as he only picks them up and signs for them. He asked for my e-mail address to send the receipt. He then left. I never got the e-mailed receipt. I looked online for the part in question. It was only a $20 part at the most expensive! I called a friend who works in the industry and he told me it's not uncommon to double or triple parts price. But, $96 over! This didn't sit well with me so I went to the business. I asked how much the part cost. The Service Manager told me it was a $48 part. I then asked why I paid $235 if the total should only by $127 (Service fee + part). He told me that the fee was correct. I asked how. He said there is a $108 labor fee. He asked me if the tech told me. I said "No". If he had I wouldn't have paid it and done the work myself (based on how simple the problem wound up being). I asked if there was any resolution as I was not informed of any "Hidden Fees". He told me no. I then said I would be compelled to make a complaint with the BBB. I said this as I was looking at their BBB placard. I thought to myself, well that's a joke. So while my A/C is fixed my wallet is about $108 lighter because a tech failed to tell me about a hidden fee. So, buyer beware. Ask up front what "Hidden Fees" there are and demand a receipt before a tech leaves. One that has a breakdown of charges. In the end I cannot recommend this business at all. It's unethical practices like this that give good businesses a bad name. read more