1. Elite Insurance and Financial Services

    1. Elite Insurance and Financial Services

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    Mount Prospect, IL

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    Elite Insurance and Financial Services

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Elite Insurance and Financial Services

    Car and truck insurance

    Life insurance

    Homeowner or property

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    2 years ago

    Excellent professional services and providers who never disappoint. Highly recommended.

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    Brian Welch - State Farm Insurance Agent

    Brian Welch - State Farm Insurance Agent

    (17 reviews)

    I normally don't write reviews as much anymore but felt compelled to for this State Farm branch ran…read moreby Brian. This past weekend, my wife and I were looking at cars and it took much longer than expected. Upon finally agreeing upon the contract with the dealership, I noticed it was hours past Brians's office hours (on a Saturday). Feeling dejected we couldn't walk out with the car, I emailed him with the expectation of him responding on the following Monday. Within 30 minutes, he got me setup with a new car policy, a rate, and I was able to walk out with the car. A little about my background: I moved to Illinois back in 2010 after accepting a job offer. I came upon Brian after reading good reviews about him. Fast forward to 2020, he's been my agent through my first car purchase, my engagement ring coverage, my dog insurance, my first home purchase, and now my wife's car purchase. You can say he's been at my every major life milestone. A good insurance agent is there for you when you need them the most. He consistently responds in a timely manner and takes time to explain things through if there are any questions. Brian's done fantastic through the past decade. I actually don't live in the Northwest suburbs anymore but continue to use him due to my trust and confidence in his business.

    After a subpar experience with another agent, I found Brian Welch online. His office was…read moreconveniently located and he had good reviews so I thought I'd give him a shot - I mean, no one could be as bad as my last agent!! Seriously! I've been with Brian for roughly 3 years now and it's been bliss! Brian is always helpful, makes himself available, offers insight and most importantly, has his clients' best interests in mind. I always call him and only give him my first name and I'm always amazed he knows who I am! He's always positive, extremely helpful and really ready to help with anything I need. And can also attest that he's gone out of his way to offer advice when I've needed it. I highly recommend Brian as an agent - you will NOT be disappointed.

    AAA Mt Prospect

    AAA Mt Prospect

    (4 reviews)

    AVOID AAA INSURANCE. MY EXPERIENCE WITH AAA AUTO INSURANCE…read moreAFTER 20+ YEARS OF BEING INSURED BY THEM. I had never made a claim with AAA yet recently after leaving my car lights on the car would not start. Since I Pay AAA Insurance for Road Side Assistance, I contacted them. Road Side assistance did show up with a van full of batteries to sell. I explained that my car only needed a jump start. The tech proceeded to tell me all the reasons why I should replace my battery. After much to do he brought out his battery booster kit for jump starting cars. It did not start the car and he said it was because my battery had been drained of too much power. Because I was not going to purchase a new battery, HE LEFT. Yes AAA rode side service left me stranded. I called a friend and without a problem we jump started my car. Four months later that same battery continues to start my car every day. Afterwards trying to deal with AAA regarding this situation was always the same "I'm sorry this should not of happened. Please call back and ask for xxxx department for assistance." After hours on the phone with AAA I was told that the tech followed company procedures. AAA was ok that I was left stranded since I didn't want to buy a unnecessary new battery from them. Imagine how AAA would handle a claim if my home had a fire or my car was in an accident. I don't need to find out, I already know how AAA handles claims. There are plenty of other companies that sell reputable insurance.

    I stopped in this location in a state of distress after leaving work. As a AAA card holder, I…read moreexpected to at least find respectful/professional individuals to assist me. Instead I found just the opposite. The lady at the front desk, more likely the receptionist, was dismissive and rude. I held a fifty dollar bill in my hand, asking that she allow me to fax 3 sheets of paper to a government office. No assistance, no eye contact, no respect. Just No. Luckily, the Title Max office on the corner offered to do it for me realizing that it was an urgent matter. They didn't charge me a dime. I politely left the $50 on the desk of the gentleman that assisted me and told him to "Please have lunch on me tomorrow". If AAA is all about helping card holders in a time of distress, why not extend a simple courtesy to your cardholders. Especially if it's not a tedious task. No sense of humanity! I was obviously willing to pay, I was dress professionally, I asked nicely... makes me wonder...

    Elite Insurance and Financial Services - autoinsurance - Updated July 2026

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