I called the office and talked with Jackie. She was very helpful and efficient. In a short phone call I was able to take care of my business. She is also a very pleasant person to talk to. This office is a wonderful example of how all businesses should be. I appreciate the great experience. Catherine Dier read more

Wonderful State Farm Agent. Goes above and beyond. If you are looking for car insurance, go to this agent

I switched to State Farm about two years ago after over 50 years with another company. It was a great move. Everyone that I have had contact with at Michelle Twitchell's agency, this time with Jackie, has been very responsive, professional and friendly. I highly recommend them to anyone looking for complete satisfaction in a home and auto insurance agency. read more

Steve was very helpful and communicative when I deci to use State Farm again for my auto insurance. He's very thorough and I would definitely recommend. read more

Talked to Milani and asked for a copy of my auto ID insurance, she emailed it to me right away. Very prompt.

Always great service through this agency. Very knowledgeable and helpful staff, I really enjoyed working with Stephanie Hernandez this last expierence! read more

Karen Sampieri, offers excellent Customer Service. She's always willing to assist with questions and concerns pertaining too policies and/or payments. Epps read more

She was very helpful to me and making up my mind about changing my insurance to you guys . Thank Michelle Twitchell call u in couple of days. read more

Great customer service today with Gio. Very engaging and helpful with our car and homeowners insurance.

This is a great State Farm agency. Patrycja Bradlinski is very good and follows up like she says !!! Over the years they help me save money - they have responded to a claim for a roof and a fire. Recently our teenagers were added to the policy. No we did not flee to other insurance companies because of all the advertising. We worked with the agent to understand how to save money. The kids did the Steer Clear App. And we all use the Drive safe and save app. Made adjustments to policies and it all happens because of great customer service from the agents. Patrycja Bradlinski is great to work with. A real asset to the business. read more

We just recently had to make several changes to our policy. We needed quotes, information and advise on those changes. I must say that Bob not Jake... from State Farm was so helpful. He was very patient and knowledgeable. There are things that I don't quite understand when it comes to insurance and he the time to thoroughly explain them to me. I am so pleased with the level of customer service that Bob provided. Thanks Bob for making this task easier. read more

My husband and I talked with Giovanni Pompilio last evening for an insurance check up. I generally don't like these types of meetings because I tend to feel pressured. Giovanni was wonderful! Very professional and very personable. He knows his stuff! Thank you Giovanni and Michelle for always taking care of us. read more

After receiving my 15% homeowner's insurance increase, I went through the painful process of looking for a new company to work with. Anyone who has done this knows, this is not fun. I sent an email out to Michelle Twitchell's agency about 6:00 AM. Knowing that the office probably didn't open until 9:00 AM, I quickly forgot about the inquiry. Jeremy got back to me by 10:30 AM. In my book, that was a good start. Loooong story short, I went in to sign paperwork and to meet Jeremy Burger. He was well prepared for my visit. Jeremy took ample time to explain everything to me. He also offered up some coverages that I had never heard of before. These were for future consideration. I felt very much at eae during the entire process. Jeremy gets it! This process is all about Customer Service. read more

My experience so far has been great with this agency and I am always helped when I call. They always help me out with my payments and I appreciate it very much! Eva works for this agency now and I love her because she goes above and beyond to help me out in any way she can, as do the rest of the team here. But, I gotta give props to her. She is truly a really wonderful person and she will go to work for you and help you with your policy anyway she can! Props to you guys!!! read more

I was so tired of lazy insurance agents!! So I'm glad that I found one that works. I've used Michelle & State Farm for 10+ years. Tremendous value & rates. Quick to respond. Overall knowledge of the industry is awesome. Always willing to go the extra mile. Auto, Homeowners, Life, Commercial read more

This State Farm office is wonderful! Their personnel are always friendly and helpful! I'm very satisfied with my overall insurance plan and my State Farm agents Karen and Jeremy! Highly recommended!!! read more

The worst customer service ever. No help at all with our accident claim with the other party's insurance provider. We used to have Farmer's Insurance and had no headaches at all when it came to filing the claim and our old agent would take care of contacting the person who hit my car's insurance provider. With Michelle Twitchell's reps, it's a sorry and good luck getting in touch with the other guys. If this is good neighborly help, who needs enemies? Ignore the mass mailings, this agent is talk and no action. read more

The agency is great when you first become a client, but after that they forget you. I have been their client since the early '90s, and I never hear word one from them unless something is wrong. I'm not sure if this is common in the insurance industry, but it's frustrating when no one seems to care, especially about a loyal customer of almost 25 years. read more

Noel, thanks for your help in insuring my engagement ring! You definitely made it an easy process! :)

Would give minus stars if I could. After receiving hundreds of flyers in the mail from this agency, called them to get a homeowner's quote. The girl on the phone fumbled through the questions and as we were finishing, she asked me when I had a claim with my current agency. I said about 3 yrs ago. She flipped out and start raising her voice, saying "we can't insure someone if they had a claim just 3 yrs ago". Let me repeat, this girl was freaking out. I told her they should ask that up front instead of going through all the questions and asking that at the end. She was still flustered. I informed her she was extremely unprofessional and she hung up the phone on me. Needless to say, I waited a year and went with another State Farm agent. Stay away from this one!! read more

I recommend working with Eva Ochoa out of Michelle's office, I have had insurance with Michelle for over 10 years and I am not going to lie, I have had some issues with the people on her staff in the past and even thought about switching Agents at one point but ever since Eva joined her team I have been happy. Eva is not only pleasant to deal with but she is beyond helpful. Anytime I have questions regarding my policies she has gone above and beyond to get me the answers and has followed up with me in a timely fashion. As long as Eva is a part of Michelle's team I will continue to use her as my Agent. No, I have am not a friend of Eva, I have actually never met her in person, she has just provided me with great service. read more

Remarkable!! Just switched over and Taylor was so helpful and knowledgeable! Referring to my friends and family . Thank you Taylor

I have been dragged through the mud with countless insurance agencies and was happy to finally find the answers and expertise I've been looking for. I had the pleasure of working directly with Lisa Z. She showed a real concern for my situation and pointed me in all the right directions to end up with sensible rates. There was another young man, I believe his name was Craig, who helped finalize all my paperwork promptly and had a radiant passion for his work. read more

Michelles office has superb service. Their staff is top notch and always willing to help with my insurance needs in a timely manner. Highly recommended read more

I have been insured with State Farm my whole life and I've been with this office for over 2 years. This office has always been able to help me with my insurance questions and when I had a fire at my house, Michelle came out herself to make sure everyone was alright! I couldn't have asked for a better agent! When you can't reach Michelle herself, I've found her team to be well trained and very informative about what all my coverages mean. I've sent many referrals here and none of my friends have ever had a problem either! read more

Great service! Love the girls at that office always there to assist! Michelle has been my agent for 10 years..I'm loyal to my agent.

After my insurance was raised by approximately $50 per month, I switched insurance companies before the renewal was due on April 21, 2017. In the beginning of August of 2017 I received a cancellation notice from State Farm for non-payment. Immediately checking my credit card, I realized that they have been billing me for 3 months at approximately $230 per month! When I called Michelle twitchell office to get a refund on these payments, I was told they have no record that I ever called and they could not give me a refund. I then called State Farm corporate, was referred to the complaint department, and then I had to talk with the "higher customer service" department. I was advised that they could do nothing for me in the way of a refund because the office doesn't have anything in their records. I argued that it could be human error, which she agreed to, however, no refund will be given! I thought State Farm was an extremely reputable company, even though their agent, Michelle Twitchell, I knew nothing about but I thought if there was a problem State Farm would stand behind their customers, which obviously is not the case! So buyers beware, as I'm sure State Farm is good, however, the office of Michelle Twitchell will NOT have your best interest at the forefront of their minds! read more