Consistently inconsistent. From their online payment portal being slow and outdated, one property…read moremanager was at par but Irina sending her cold, matter of fact, slow response time emails seems on brand for the company. Seems like the jobs could easily be outsourced to another country where better customer service would be commiserate with a remote job.

I rather be water boarded than be in another property managed by AARS. Where do I start, Janier…read moreGiraldo. Trying to get an answer from them is like trying to get an answer from a wall. Calls are never returned. Emails ignored. Please see my screenshots of all the email correspondence without a single answer. How can these people be in the 'service' business, albeit stay in business. What kind of due diligence do Boards perform before hiring this inept company? -EDIT- Just want to state, while true, AARS is not managing my building currently. This review is for the time of August 2020 to December 2020 where AARS was responsible for managing my building and Janier was the managing agent.

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

Reviewing a management company is a bit like evaluating a car dealership, there is a tainted…read moreindustry presumption they are all deceitful, so you are wary to believe or trust them, or rely upon the truthfulness of online commentary and referrals. So, it is important to acknowledge and appreciate exceptions of excellent service and reliability; praising individuals who show competency and pride in their job duties, along with respect, courtesy, and value in their interactions. VNYPM has proven themselves to be this anomaly, deviating from low expectations by restoring confidence and care, rather than sustaining doubt and apathy. As a shareholder for nearly 20 years, in a Pre-War Queens Co-op building, my comparative observations about the detached, duplicitous, ineffective multiple management companies, and unqualified absent Supers I have had the misfortune to witness; have been transformed by Anes with his conscientious responsive team. Especially outstanding, Amy with her diligence, kindness, and delightful sense of humor; and, Izeta with her empathy, flexibility, and trustworthiness. Anes, one of the owners, is accessible via email or phone, and has responded promptly with genuine concern and diplomacy to any urgent matter I have had, particularly health related required accommodations. Thanks to Anes employing Neoly, we finally have a professionally skilled, and dependable live-in Super, who is attentive, friendly, and hard-working. When VNYPM was hired several years ago by our newly elected board, they took over a huge mess; from financial debt and instability, to prior mismanagement negligence, a mendacious incapable Super arduous to fire, and many complicated major repair and maintenance issues. Throw in a pandemic, which created complex and combative lockdown and safety issues to navigate, and additional financial strain on the residents and building. Because of the smart guidance and leadership of VNYPM, and their recommendations and partnership to the Board, it is really remarkable we are now in the best financial shape this building has ever been in, with visible improvements of a modernized elevator, and demolition and installation of tiled stones to our expansive exterior entrance. Looking forward to seeing the interior painting started, and floor cleaning finished, which will make all the difference to re-establish its faded glory, Every building's situation and priorities are different, but they all have the same management needs for dedication, responsibility, accountability, consistency, transparency, prompt honest communication, and decisive action. Management companies are being hired for their expertise, but, let's not forget they work for us, even though they are managing us! VNYPM shows an understanding of this reciprocal relationship, and how properly servicing these demands guarantees mutual success and stability for them, and our residential buildings. VNYPM is receptive to suggestions to what they could do differently or better so they can continue to grow and learn, efficiently problem-solve, and provide the highest client satisfaction. This open readiness to listen, is a significant distinction for me. I applaud VNYPM's willingness to think outside the box, and knowing when to compromise wisely. They offer creative innovative solutions, using only limited available resources, that realize the individualized vision for each building. This makes them uniquely qualified in my estimation, as they are both frugal, and inventive. Hope my positive review provides clarity in your consideration of VNYPM to manage your property. Professor J.

I rarely leave reviews, but my experience with Venture NY Property Management has been deeply…read morefrustrating. I simply asked for clarification regarding newly imposed co-op insurance requirements and how the coverage thresholds were determined. Rather than receiving transparent answers or supporting documentation, I was repeatedly told the requirements were "non-negotiable," threatened with fines, and ultimately informed that management would "not engage further" because the conversation had become "repetitive." As a shareholder, asking reasonable questions about building policies, insurance requirements, and risk management should not be treated as an inconvenience. At no point was any actual explanation provided regarding whether these limits were based on insurer recommendations, legal counsel, lender requirements, claims history, or any formal analysis. Instead, responses felt dismissive, defensive, and unnecessarily combative. Professional property management should include transparency, accountability, and respectful communication with residents -- especially when imposing financial requirements and penalties. I hope ownership takes shareholder concerns more seriously moving forward and improves how management communicates with residents.

The building itself is immaculate which is why it's even deserving of a star but I've been living…read morein a building managed by Daniel Ilibassi for 2 years and it's been one of the most traumatic experiences ever. Since the moment I moved in, it's been a downhill experience due to management. 1)His staff at the front desk is extremely discriminatory and followed my family & I to the roof on the first day we moved in, and we literally had to show her the key to prove that we belonged there. He did nothing about this-- even when she would hide my packages, and I had to resort to calling the police this year (all documented). 2) I had a SQUATTER in my apartment and when I reached out to Daniel about this, he told us we had to put her on her lease as a roommate because she was a previous tenant of his. This was honestly just unheard of, and after months of her harassing us, and creating fire hazards in the apartment due to hoarding/uncleanliness, he simply ignored all of our complaints and helped her moved out early, granting her another lease in the building, and leaving us with a vacancy to be unexpectedly filled. 3) He also denied basic requests like having the apartment painted, saying this should've been done before we signed the lease but the building literally has a clause in the lease for repainting/maintenance every 5 years which is NOT done based on the walls in the apartment, which are dirty as hell. The apartment wasn't cleared out before moving in, so there was no possible way to even see any of the damages/things that needed to be repainted until I moved in. 4) The super in the building hates doing his job, he got upset with us when we had to keep calling him to fix a broken door, and blatantly told my roommates and I that he "doesn't work for us." Yes you do, you're a super in a residential building? Sorry you have to do your job for once instead of riding your bike around outside for once I guess? 5) Any issues or complaint, just keep them to yourselves because he will hold it against you as if it's your fault he has to actually do his job. Last month I had to resort to calling 311 when my bathroom wasn't working correctly. Even with photo and video evidence, he had the super come look and believed him when he said that there was nothing wrong. After countless back and forth, I reported him and was told I could withhold rent, to which Daniel threatened to evict me and bring my family & I to court. Which is funny because he then went behind my back to contact my parents (guarantors on the lease) to lie to them that I was refusing to let him enter my apartment and didn't have rent money? Thankfully 311 documented this and he was reported for retaliation. After that, he kept sending the super to do the same thing which didn't resolve the issue. It wasn't until the super knew that Dan was coming to look at it himself, he conveniently came by the amen morning fixed in less than 15 minutes after a whole month of problems. Obviously after all of this, I was hit with a lease non renewal-- even though he literally helped a squatter get an apartment. Do NOT rent here if you have standards and can advocate for yourself, they have continuously tried to paint as the angry Black woman because of that! They want you to just sit there meekly and take what you can get, instead of what you are paying for.

This is a fantastic apartment management company, a rarity in NYC. Quickly responded to my issues,…read moreflexible and helpful landlord/super. Highly recommend living in one of their buildings.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

Tristate manages my condo building. David Behar does a wonderful job and he's always accessible…read more He's friendly and always responsive. He goes above and beyond what his role is. I highly recommend Tristate and David to anyone looking for property management services.

I have had a place in the Bronx for 8 years, while living in another state. I hired David after a…read morehorrible tenant experience. David has been fantastic. He as coordinated major repairs, found tenants and provided expense reporting for taxes. I highly recommend him.