David took care of us that is up with a flat tow for the Buick envision 2020 in an Air Force One…read morebraking system aux Blue ox towing bar.

On August 12, 2024, I contacted Via RV and requested a quote to replace an oil pump. At which…read moretime, they advised that they did not have the correct tools. On April 14, 2025, I followed up with Via RV to see if they would now be able to replace my oil pump. On April 30, 2025, I have my Motorhome towed into Via RV to replace the Oil Pump. Per David at Via RV, after a diagnoses of my motorhome, David advised that it did not need an oil pump and there was just an electrical issue, which he stated he fixed. We drove home approximately 2 miles and all was fine. On May 24, my husband attempted to go out of town and while on the freeway, the same thing happened the motorhome lost all oil pressure and the engine stopped. Due to this being a holiday weekend, on May 27, 2025, I reached out to David at Via RV to advise what happened and we scheduled a mobile mechanic service to come out on 6/13. David states that the charge for the mobile mechanic would be $150.00 unless it fell under the 90-day warranty. Unfortunately, Via RV missed this appointment, with no notice to me and after I reached out to them, they scheduled a mechanic to come out on 6/14. After the mechanic did a diagnosis of our motorhome, he advised that the engine seized, the mechanic contacted David and told us that he would reach out to us on Monday 6/16. Furthermore, it must have fallen under the 90-day warranty as they did not charge me for the appointment. After not hearing from David on 6/16, I followed up via text asking for an update. Davis responded on 6/17 advising I needed to check with other shops as they fix "starting issues" not anything to do with the oil issues that the RV was having. I have my receipt from 4/30 which stating they did replace the oil pump but text messages advising that oil pump did not need to be replaced and it was just an "electrical issue" and they were unable/unwilling to help.

At the very start of a well anticipated dream vacation to Canada, our motorhome broke down shortly…read moreafter departure forcing us to return for mechanical repairs. To salvage our vacation we were lucky to find a company that came to our rescue. NW Adventures and could rent us a motorhome replacement last minute. They were quick to respond and Julie was a model of proficiency to help us on our way. We rented a 24FT Four Winds. It had everything we needed and a great layout. The entire staff was great, and no trick gotcha hidden fees in that fine print you don't catch. During our trip Julie was readily available for any questions we had while in the far north. While all components worked, this motorhome was built during Covid and it was clear quality and workmanship had taken a hit. Regardless, that's not anything to do with NW Adventures and they have quite a variety of equipment to choose from. I would rent from them again in an instant.

Worst place to rent an rv they all break down in the middle of travel also every little scratch you…read morewill get charged for. I feel sorry for the owners for these rv's

Paul does great quality work! He upgraded my travel trailer from 30amp to 50amp, cut a hole in the…read morewall for a CoolCat heat pump, installed an electric 8 gallon point of use water heater, MaxxAir fan, a new sink and electric cooktop. My trailer is now 100% electric, no propane. He's very knowledgeable, has tools and has access to parts. I highly recommend him if you need any RV repairs.

Not only is this guy Paul good, he undercharges. I hope raises his prices so he stays in business…read more I had to talk him into charging me more. I know what it takes a small business to stay open. I know some will think I'm stupid for this but, good repair guys that are straight are getting harder to find.

If you want promises unfulfilled, no call backs as promised, wait weeks for your estimate, this is…read morethe place for you. We have NEVER experienced such poor customer service.

What a great company to work with. My main contact was Chuck and he was so easy to work with. As…read morenew RV owners we wanted to be able to tow our CRV. Chuck was very patient with me in explaining what work would need to be done to the CRV. When the CRV was ready for pick up we drove our motorhome to their location and met Tony who installed the direct connect system to the CRV He was also very patient and thorough in teaching us how to hook up the CRV to our motorhome Road master tow bar system. The work done on the CRV was barely noticeable. We drove the motorhome with the CRV in tow to our home and it worked flawlessly. We will definitely do business with Truck Trails again. Thank you!!

Took our Tiffin bus there for sale. They stole all our bus extras! 1500.00 window shade, extra 50…read moreamp power cords, and other equipment dedicated to the bus! They let the batteries die in the months it was on their lot. When I picked it up, it was filthy dirty. I took my but thier to sell on consignment. Big mistake!

I had an unfortunate meeting with a fence post while parking my RV, and searched online for a…read morereputable collision repair facility. Repair facilities for cars/trucks are a dime a dozen, but RV's are quite "specialized." I called Maple Grove and spoke with Greg, who met me on a Saturday morning to inspect the damage. He spent a couple VERY THOROUGH hours looking at every component, and it wasn't but a couple days before he provided the estimate. One quick call to my insurance company and I was all set. They got me in within a week and they finished when he told me they would. The RV looks brand new - no one would ever know that I backed into a pole. If you're looking for an RV collision repair facility in the Pacific Northwest, look no further than Maple Grove - - and ask for Greg!

Had a hitch put on my SUV. The bumper was improperly put back together after the install. Due to…read morethis, water from our wet weather damaged my electrical system and it cost me thousands to repair at the dealership. Glenn's never acknowledged the error despite photos and video from the dealership.

I took my brand new truck in to have a 5th wheel hitch installed and some related custom work. I…read morewas going to be transporting trailers for hire and knew I'd get some with questionable wiring so I requested additional circuit breakers in the rear to protect the truck wiring. Unknown to me, they failed to install those circuit breakers. Silly me, I trusted their glowing reputation. I got a trailer with bad wiring and ended up burning up a wiring harness in the dash. It cost me $2200 to have it replaced at the dealer. I sent them a letter with a copy of the bill requesting reimbursement due to the fact they failed to installed the requested circuit breakers. With no response after a couple weeks, I called and they just blew me off. Said it wasn't their fault. Hmmmm. Well, whose fault was it!?

I found myself at the Everett location of Poulsbo RV after an online search for a specific trailer…read moreI was looking to purchase. I worked with Mike Zimmerman, who met me the same day I called and helped me do a thorough evaluation of the trailer I came to see. Making the actual purchase was a fair and easy process - with no pressure. Our discussions about price and terms felt relaxed and comfortable - and they made a lot of adjustments to help it work out for me. Bill, the Manager, generously (and unexpectedly} included some repairs as well as a needed part that was missing at no extra cost to me. They just surprised me when I picked it up! Truly it was one of the best buying experiences I've had at a dealership. After it was detailed and safety checked, my license and forms were all ready to go - so even the paperwork was a breeze. The service crew did a fantastic job of resealing a window gasket as well as making the older trailer I purchased look in top form. Everyone at Everett Poulsbo RV showed genuine customer care, and made sure that everything went well with my purchase - from initial visit through rolling it off the lot! I highly recommend doing business here!

Just purchased a 2024 Foreat River Rainier 25rx from the Kent location. Absolutely fantastic…read moreexperience. Alex and Andrew made the process super easy and the finance team was great. I've see a lot of the negative reviews and I have no idea where they is coming from. These guys are awesome.