I've been a happy customer at this location for about 8 years…read more Back in August I bought a new year long supply of contact lenses. As usual, I was told they would be in within 1-2 weeks. I waited the 2 weeks and called. Waited another several weeks and called. This time they blamed Hurricane Florence for delayed shipping. Ok? I wait a few more weeks and decide to visit the store. I speak to someone that tells me he resubmitted my order and my contacts will be in within a week and he gives me a pair of sample lenses. At first he blamed the hurricane for the back up but then he looked closer and admitted my contacts should be in by now despite the hurricane. Weeks pass without so much as a word about my order. I call and speak to the man I saw prior. I remind him he told me they would be in within a week, 2 weeks ago. He admitted the order was never put in (???) He put in another order and was very apologetic. He says they will be in before long. He says he will personally call me the following Tuesday and let me know the status. Tuesday 5:00 pm comes around and I still haven't received a call. I call them and find out that after over 2 months time my contacts are finally in. Now, throughout this whole ordeal, I heard all types of apologies and excuses, including me having a difficult contact prescription (astigmatism) which I don't even have! In fact, I was told I have a simple prescription. And I definitely heard lots of blame on the contact company themselves (Biofinty). Of course, I have no way of knowing the truth but I do know I expected better from this Vision Center. And unfortunatly, I cannot say I will ever be back. So this is a warning and also an encouragement for contact wearers to skip the middle man and get your contacts straight from the supplier (1-800-contacts). Take it from me. Shop wisely.

The Doctor is great but since they're so expensive if you don't purchase from them they leave out…read moreinformation intentionally on the prescription that they know you'll need to order online. One of the employees kept calling me sweetie and baby and maybe she thinks it's cute but it's very unprofessional and disrespectful. Since my wife passed I don't need to be called that by anyone unless I agree to it because that's what my wife called me and I felt violated in a place that's supposed to be a business not a brothel.......

Dr Booth is great. And office staff is awesome. Has a great eye wear selection to choose fromread more

one of the worst places that id never recommend to my worst enemy poor service poor staff got my…read moreeyes checked ordered eyeglasses from then which was my biggest mistake and guess what they kept me waiting for TWO MONTHS wasted my time for nothing just told me sorry there a back order to your order so please come reorder which means two more months and only god knows if i will get the glasses or they will come up with another excuse..dont believe those people who give them 5 stars cause i think they pay people or they get their own staff to do that cause with that poor service and staff they got they deserve -5 stars if possible this place should be anything but an eye clinic to be honest

We are sitting here in the parking lot, not able to see the doctor because they do not take…read moreveterans. This appointment was scheduled 3 weeks ago by the VA. Paperwork was faxed over yesterday. We were not told until the time of the appointment that they do not take veterans.

I called and left three messages last week. My eye was killing me and inflamed. It still is. It has…read morebeen over a week and they have not returned my calls. REALLY BAD CUSTOMER SERVICE. I DO NOT RECOMMEND THIS OFFICE IN LUMBERTON

My first visit to Carolina Eye Assoc, Lumberton, NC on 16 Dec 25. From reception desk, to…read moreTechnician conducting eye exam in absolutely professional manner and yet making me feel like I was her most important patient of the day. And onward to Dr. Faircloth for my eye follow up exam. I was concerned about a previous diagnosis of cataract in left eye. Dr. Faircloth totally put me at ease and stated it would be first priority addressed. Follow up appointment made. Dr Faircloth and his staff truly deserving of commendable praise for their professionalism and down to Earth caring attitude. I really appreciate their wonderful service. Rev Carson Locklear