I see Dr Richard jackson or his nurse practitioner Sheeba Both are wonderful in what they do…read more. however its the people they hire to answer the phones set up appointments ect that are absolutly horrific. usually a angry african American woman sorry to say cause i am a african american man myself but the most recent experience was today I called this morning May 4 2026 at around 9am and explained desperately to the young lady that i needed my refills. and that i know im supposed to come in to be seen but i work mornings to 6pm not only did she flat out refuse to help me at all but when i finally agreed to make a appointment asking her if she could give me the soonest she had, she then lied and said they were booked up for the next two weeks both people.LOL now i know she is lying because of the amount of time i have been seeing Dr jackson his practitioner usually always have a opening soon. Just like i thought i checked the website and there were appointments as soon as the next day. Not only that but i then called back and got a male on the phone who immediately set me up for a even earlier appointment. its sad in mty opinion dominion needs to screen there calls behind there employees to see the treatment paitients recieve.

Service: I arrived 5 minutes before my 10AM appointment and then wait 30 minutes after my…read moreappointment time. The medical assistant took my vitals and had me wait for the provider. The provider had a misunderstanding with my health status, medications, and lab work, and it took 15 minutes later that the provider could understand and ordered the current medications for me. I will add that I had certain diagnostic tests performed in-house back in September. I asked for a copy of the result many times and if it would be uploaded to the patient portal (Follow My Health), which they said it would be. Now, halfway into December, I still have not received a copy of the results. Additionally, reaching a person when I call takes a minimum of 15 minutes clicking through the options and sometimes getting hung up on once I do reach someone. Value: Once in clinic, the flow is pretty standard compared to other clinics that I have attended, for better or worse. The longest wait was an hour to see the provider, but it helps scheduling earlier in the day. I appreciated having the opportunity to have lab work and other tests done in-house during the visit. They are conveniently located but the inefficiencies, such as long waits in-house and on the phone, lack of online scheduling and communications, could be improved.