My natural curls are ruined! I was looking to book with Leona for a silk press before a birthday…read moreget-away based on a referral from a friend who also has natural curls and when they told me Leona was unavailable, they offered another stylist - Shan. I figured she must know how to handle natural curls as well so I agreed to the switch. On the day of the appointment, she was over 30min late for my start time as her first appointment for the day. Luckily I was her only appointment that morning so I didn't have to deal with her juggling multiple delayed starts. She claimed traffic so I gave her the benefit of the doubt that day but if she works there regularly, I would think you would be at most 10min late. Over 30min means you overslept or something more drastic. At the end of the appointment, my hair was silky straight and I was satisfied but after a week of wearing it straight then washing it to go back to curly, ALL of my ends have heat damage. I will now have to cut off half of the length of my hair. I am beyond livid. I have gotten my hair straightened several times a year by multiple people throughout the city over the last 10 yrs and have NEVER had heat damage. I've never had to cut my hair as a result of heat damage like this. What makes it worse is, I went to another salon about 6 weeks earlier for a curly cut to optimize the shape of my wash and go at my length. Now I have to spend another fortune redoing my curly cut. I am so pissed. Yes I was happy with the press but not at this expense. Shan is a very nice person but do NOT go to her for a silk press if you have naturally curly hair. You will regret it. There is another yelp reviewer with a similar experience. I wish I had read it before this appointment.

If I could give this 0 stars, I would. I booked Ashley to do a silk press for a wedding I was a…read morepart of. I saw a "countdown" on Instagram to her vacation that would be around the same time as my service 3 days before my appointment. When I reached out to her inquiring about the appointment I had in place, she said that it was a last minute trip and suggested another stylist in this shop to do my hair (Shan). I've worked on my hair and it's health for nearly 7 years and now need to extensively cut it due to the advisement of this stylist switch. Even with the openness about my hesitations about someone I was unfamiliar with doing my hair, Ashley advised that the stylist she had put into place was up for the job. When I arrived for my service, Shan took forever to service me and even looked overwhelmed at the amount/thickness of hair I had on my head. The assistant was not knowledgable or up to the task for washing or blow drying my hair. I waited hours for the appointment to be completed. While I was satisfied with the service in the end (especially after asking if heat protectant, etc was being used), I did notice that my hair was a lot straighter than usual. I didn't want to think too much of it and went on about my weekend. I washed my hair two days after the service and noticed that my curls were not reverting back. I tried again on Friday in case there was just extra gel in my hair from the style I had worn for the wedding. The last minute stylist swap resulting in the damage of my hair will have lasting effects. Especially with natural clients, it is imperative that the stylist is knowledgeable about natural hair management and in this case, she was not. I have gotten my hair straightened several times across the past seven years and I have NEVER had an issue with my curls reverting back to its natural state. This isn't something I can get back overnight and I will need an extensive cut to try to restore some curls and definition I once had. While those ladies get to continue styling and slaying hair of all textures, I am now left to cut almost half of my hair. Neither one of them even bothered to apologize, which shows the lack on empathy the ladies also have for their clients. One thing I do hope is that they both take this as a learning lesson and never make this mistake again. I'm just so sorry I had to be the example used for this lesson learned. I DO NOT RECOMMEND THIS SALON AT ALL, SAVE YOURSELF THE HEADACHE AND HARD WORK ON YOUR HAIR GOING DOWN THE DRAIN.

This is such a beautiful hair salon. Makes you think I'd you really are in East New York!…read more Great fast service and they ladies are all friendly.

I took my 10 year old daughter to get her hair slayed and they definitely did that. She got a wash…read moreand blow dry with a hair cut then hair flat ironed. Came out so healthy looking and she absolutely loved it.

OMG I haven't seen my hair look this healthy & silky since I was a teenage!!!!!! I always have my…read morehair in braids or passion-twist and use the rubber-band-method so my hair has lots of breakage and was so dry. So I decided to do a keratin-treatment and GIRLLLLLLL I LOOK GOOOD. My hair is sooooooo soft and silky, "shine bright like a diamond" healthy. So if you're coming out of protective styles and your main goal is to have easier manageable hair, I would say come here. They are very nice, the place is cute, plus you'll be supporting a small business. And the owner is the one that mainly worked on my hair so you will get the best.

THIS IS MY SECOND TIME HERE AND BOTH TIMES HAVE BEEN AMAZING. MY CURLS REMAINED INTACT!!!…read more I have 4A curly hair and have been looking for a salon to give me a good wash and set while maintaining my curls. This is the place. Tiffany did my hair today and even gave me some extra volume just how I wanted. She asked me ahead of time if I wanted a deep condition treatment, and if I wanted her to use the straightener as well. She did an absolutely incredible job. I love the staff and the environment and they also do make up and have a really talented nail tech (she is def separate though so call to ask for her ig). But most importantly. Posting pics of my curls before and after the blow outs as well!

Been getting my hair done here for over a yr. they are so sweet, and do a wonderful job. My hair…read morehas grown so healthy from consistently coming here. They have great prices and hours. If you are in the area, definitely go on over!

I came and the ladies were very friendly. They told me what they could do for me and gave me all…read morethe pricing up front. My hair stylist also started a nice, non-intrusive conversation. This was just to get a feel of my hair maintenance habits. She then recommended a conditioner that would work for me. I liked that they really take their time when washing your hair. Also their Selena styled music playlist was relaxing. Bright and airy with AC kicking. They also have big long mirrors in front of each chair. Will return.

I've been coming to Queridas since my preteen days. My mom, sister and daughter all come here with…read moreme. It's literally about 20years of coming to this salon. I plan on coming here forever ever. I absolutely love this place. Flor and Arelis are the only two people I trust with my hair. Anytime i come here I know I'm going to walk out with my hair looking great. I always get a deep conditioner when i come, rollers and a blow out. They have plenty of dryers so multiple people are getting their hair done at once. One thing i also love about this salon is the prices. They are reasonable and fair. I highly recommend this salon. Ask for Flor. You won't regret IT.

I was given a suggestion to go to this salon by in law but unfortunately, it wasn't good at all. I…read morejust wanted an even bob with straight ends. The hair stylist I have no clue what her name is, she has blond highlights over brown hair. She may have really nice hair but her skills were definitely way off. My bob came out with layers instead. My ends were choppy not straight. The techniques she used on my ends weren't proper, it was something my mom could've done for me. She didn't take her time to do my hair even though there wasn't a single customer she needed to attend. She blow dryer my hair but it was super hot and it scalded parts of my head. After I went back home, I realized that the bob wasn't even at all, one side was longer than the other. Never ever going back here again. My aunt in law ended up fixing my hair and I ended up fixing my hair again.

I've been coming here since I was a teenager. Taty is amazing! I got to her every three months and…read moreshe's got great hands when it comes to cuts.

Amazing Customer service well experience from my hairstylist Taty! She has done my hair for over 10…read moreyears

Came from LA and needed to get my hair done for the wedding along with my mom and the ladies got…read morethe job done. We loved how it turned out and their vibes were amazing. I would come back if I'm back in NY.

She is been my beautician for almost 20 years and always is amazing the job that she does coloring…read moremy hair and styling it . Great ambience and the staff is very friendly and totally professional, accesible parking on the street, near a bank , bars and restaurants. You gonna love Beatriz and her ways to make you look more pretty .

This was the worst hair salon experience I ever experienced in my entire life !…read more Came in for a trim/long layers just to get half my hair cut off without my consent!!!! I came in for a wash and set with curlers, and I added in for a haircut. I wasn't sure how to book that I wanted layers and the trim for my dead my time in the salon, I spoke to three different people and told different three people. I wanted a trim for my dead ends and long layers added in. The woman in the picture I specified that to her as well. She asked me if I wanted a haircut and I said trim for the dead ends. I even demonstrated an inch or two with my hand on how much I wanted to cut off. She said OK while she was cutting my hair off the pieces that fell down to the ground with more than an inch or two as I specified. However, when I was done, and I brought all my hair to the front half of my hair was gone This woman did not ask me if I wanted a big chop and how long I wanted my hair if I wanted a haircut, I would've specified how long I wanted my haircut? And I can't understand what type of stylist will just cut off whatever I'm out of here they want on someone's head I believe she knew what she was doing because if I wanted to cut that much off to begin with, I cut it off in such a small increments where it wasn't noticeable? I didn't say anything in the salon because she had already cut my hair off and I was visibly upset and I had just wanted to leave at that point. Whoever this woman is has cut my hair so short she has a room in the progress that I've been growing my hair in the last four years. I left me in tears all of New Year's Eve because this is not what I wanted. However, I still tipped which was stupid in my part truthfully bc it's gonna take me 1-2 YEARS TO GROW MY HAIR BACK but I tipped because she's working on the holiday and the blowout itself was OK even though I didn't get the curlers and set like I booked for At the point that I noticed she had cut off as much as she did and when I noticed I no longer cared for the curlers or rolled or wanted to be there I wanted wanted to get out the quickest way I could. I would never recommend or come to this salon again. That was truthfully a horrible thing she did to me on NYE at that I would hope u have some shame bc I sat in that chair fighting tears the rest of my time there bc you A STYLIST don't know how to communicate and organize effectively

We just recently moved to Staten Island. My daughter's prom was on 5/29 and as loyal as I am to our…read morehair girl in Queens we were pressed for time. I did a thorough search and saw Isabella's had solid reviews. I made an appointment for 10am on 5/29 and we arrived early (9:15am) and this salon was already open with approximately 5-6 people (good sign). The ladies working were friendly and we were waiting for about 15 minutes. A friendly woman washed my daughter's hair and two others started blowing my daughter's very long and wavy hair. My daughter was so happy and the price was reasonable! The ladies here are amazing and friendly. We will definitely be regulars! Thank you