I would not give this place even a one star! Our Toyota truck windshield wiper linkage was broken and we brought it into Elizabeth's Garage to be replaced. What started off as a conversation about $300 for replacing turned into a final project close to $480. When we talked to Elizabeth Garage's front desk, each time they were unaware of what they were actually doing to the truck, concerning when dropping it off! When picking up the truck we were blown away by the price! With the owner gone on lunch break we had no choice but to pay. Then they didn't know where they parked the truck, which we eventually found across the street in a parking lot, unlocked with keys in the vehicle! Perfect situation for a theft!!!!!! Especially with personal belongings in the truck! After calling multiple other car repair shops INCLUDING Toyota, we were told that the part that was put in the truck wasn't even a Toyota part! On top of it, all car repair places were coming in over $100 cheaper! EVEN TOYOTA CAME IN CHEAPER WITH THE CORRECT TOYOTA PART! Walking back in there to talk to the owner, letting him know the price was outrageous and more than originally discussed, was basically told okay is what it is. No offer of reimbursement for the over charge! Telling them they lost multiple customers, they didn't care and said okay. They don't care about customer service or overcharging their customers. I even looked up the part on Amazon with the model number they wrote on the receipt and it is $125 - they charged me $350 for the part! We were told by the owner he marks up his products 75% after the job was completed.
They lost not only a family with four vehicles, but we are going to let their current customers know that originally referred them. Even the store owners in town we talked to said they stopped going there because they are overpriced! This clearly isn't the first time... it's such a shame since we like supporting small business!
I hope the owners read this review and realize what they are doing in overcharging their customers. I hope they work on their customer service and I truly hope they stop putting their customers cars across the street in an unattended parking lot, unlocked with keys in the car! read more