HORRIBLE HORRIBLE customer service! Called to make an appointment, was asked if he (Jeff) could put me on hold, but didn't. I could hear his whole conversation. Instead of answering yes or yes ma'am when I asked questions, he answered yeah, yeah, yeah. When making the spot for my oil change, he just asked about my car. He didn't ask my name, number, nothing! What if THEY would have had to reschedule me? They wouldn't be able to & I would have wasted my time going up there. He sounded like he was in a big hurry to get off the phone.
When I called back to speak with a supervisor, I was told by "Jeff" that he was one of the owners. I told him that was even sadder that the owner would have customer service like that! How did he respond to everything I was saying? Not with yeah, yeah, yeah, yeah... This time it was OK, OK, OK.... HORRIBLE customer service! read more